Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 119 of 482
Tom Eaton

"The first time I talked with Diala on the phone, I told her that my Income/Debt ratio would probably not qualify me for a refinance loan. She immediately said, "Let me take a look at some things." ...The first time I talked with Diala on the phone, I told her that my Income/Debt ratio would probably not qualify me for a refinance loan. She immediately said, "Let me take a look at some things." She came back and said were are going to work this loan for you, it looks very good. I was amazed. She is professional, courteous, caring, with a great personality. I think she is awesome."

Jeff Cunningham

"Overall the experience was good and I believe with more experience you’ll be top shelf. My recommendations include: 1. Understand the specifics of what VA requires (e.g. is appraisal required for a...Overall the experience was good and I believe with more experience you’ll be top shelf. My recommendations include: 1. Understand the specifics of what VA requires (e.g. is appraisal required for a refi). From my research I learned this 2. Be careful to not feel you need to “thank a veteran “ more than once. You did that quite a few times that were not necessary. 3. Make sure you get name, address etc. completely accurate the first time. Mailings were generated with incorrect information. 4. Follow up more often. A simple text or email would have been good. Some times a week or more passed without contact. 5. Keep up with online chats, message board Th"

Glenda Gabriel

"From the first phone conversation Bill took time to listen and answer any concerns I had, waited patiently while I had to search for information he had asked of me and guided me through the process in...From the first phone conversation Bill took time to listen and answer any concerns I had, waited patiently while I had to search for information he had asked of me and guided me through the process in a way that I felt relaxed, not pressured and at the end of my dealing with Bill he let me know that once everything was said and done if I needed to I could still call him with any questions. I am so HAPPY with Bill and he is an asset to your company."

Candy Teolis

"Kacey was extremely helpful. She answered all my questions, even on the weekend! Kacey made the whole process easy and painless."

Chris Bowman

"Liz was very easy to work with. She always responded quickly to any questions!"

Karen Williams

"He keeps you updated and right on target. I was very pleased "

Doug Vura

"Steve provided quick, friendly service and answered all my questions. He is an excellent representative for Rocket Mortgage. I highly recommend anyone to ask for him when applying for a new ...Steve provided quick, friendly service and answered all my questions. He is an excellent representative for Rocket Mortgage. I highly recommend anyone to ask for him when applying for a new mortgage or if they have any question about obtaining a refinance ."

HC Goldburg

"Very helpful. Really caring truly tries to help."

CoachKen Danger

"Abe is an absolute rock star! Seriously...hands down, the best customer service experience I’ve ever had. My wife and I recently refinanced our home with him and felt so well taken care of, that he ...Abe is an absolute rock star! Seriously...hands down, the best customer service experience I’ve ever had. My wife and I recently refinanced our home with him and felt so well taken care of, that he actually made refinancing an enjoyable experience. Abe is the absolute best as what he does and if you’re lucky enough to work with him, you’ll see what I mean. Thank you Abe!! 🙏"

Michael Odonnell

"Great experience and I would use him again anytime I can and do recommend him highly. "