Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Candy Teolis

"Kacey was extremely helpful. She answered all my questions, even on the weekend! Kacey made the whole process easy and painless."

Glenn Parker

"I.was very satisfied with William during my loan processing I could always talk to William with any questions I had , he was always able to let me no everything I needed to do to keep the loan moving ...I.was very satisfied with William during my loan processing I could always talk to William with any questions I had , he was always able to let me no everything I needed to do to keep the loan moving forward . I was very satisfied with Williams help to get me through the complete loan"

Kai Jensen

"I did my refinance application online with Samar. She was very helpful and efficient with the refi. The process was very painless. When I move, I plan to use Rocket Mortgage Loans and especially ...I did my refinance application online with Samar. She was very helpful and efficient with the refi. The process was very painless. When I move, I plan to use Rocket Mortgage Loans and especially Samar again."

Greg Mcferrin

"Phillip was very helpful from the very start all the way through to the end of our business together. I could not have asked for a better person. He was very knowledgeable and helpful. I started the ...Phillip was very helpful from the very start all the way through to the end of our business together. I could not have asked for a better person. He was very knowledgeable and helpful. I started the home buying process about a year ago with another company, and it was clear that they did not want to assist me in purchasing a home. This was not the case this time around. I am so glad I waited and was able to be connected with Phillip. I also do not have a typical work schedule, and he was able to work around that as well, all while keeping a positive attitude. I am so grateful for him - more than he will ever know. Thank you!"

Doug Vura

"Steve provided quick, friendly service and answered all my questions. He is an excellent representative for Rocket Mortgage. I highly recommend anyone to ask for him when applying for a new ...Steve provided quick, friendly service and answered all my questions. He is an excellent representative for Rocket Mortgage. I highly recommend anyone to ask for him when applying for a new mortgage or if they have any question about obtaining a refinance ."

Matthew Barsoum

"Michelle is awesome. She was honest, straight to the point. My score ended up being higher that what she estimated it to be. So thankful for what she got done for me."

Linda Lally

"Easily worth 10 stars. Mine was complicated by several liens and a first and 2nd mortgage. I started June 1st, was gone for 10 days during the processing period, and will wrap up by July 19th. Rocket ...Easily worth 10 stars. Mine was complicated by several liens and a first and 2nd mortgage. I started June 1st, was gone for 10 days during the processing period, and will wrap up by July 19th. Rocket delivered. During this 45 day period Lauren responded to my emails immediately - even at 9pm. She was professional, informative, and up-beat every time. She followed my loan, always knew who I was and where I was in the process and got answers to my various questions from others at Rocket and got right back to me. If you are considering Rocket, who wouldn’t, ask for Lauren Lee."

M.D. Kraft

"Lauren is caring, understanding of you nervousness , happy to help with all questions and follows through. Lauren is one of the best in Customer Service support. I have been in Customer Service many ...Lauren is caring, understanding of you nervousness , happy to help with all questions and follows through. Lauren is one of the best in Customer Service support. I have been in Customer Service many years while still working and it is a pleasure for us Customer Service personnel to be able to help the person on the other end of the phone. She does that, and more. I feel fortunate to have had someone treat me just as I would have treated someone when I too helped people. Thank you Lauren! Always and forever will appreciate you!"

Michael Odonnell

"Great experience and I would use him again anytime I can and do recommend him highly. "

Daniel Blanco

"This was a great experience for me. Next time I know what to expect. thank you for taking your time and putting up with questions that at times sounded unprofessional."