Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 126 of 400
Jake Kelley
Jake Kelley

Jake Kelley
Rocket Mortgage
30 Reviews
Janice Vasilenko

"Rocket Mortgage in total, and Jake Kelley in particular, did an extraordinary job in leading and managing this entire mortgage refinancing process. He is experienced and extremely knowledgeable. He ...Rocket Mortgage in total, and Jake Kelley in particular, did an extraordinary job in leading and managing this entire mortgage refinancing process. He is experienced and extremely knowledgeable. He created a way for me to consolidate two loans into one and realize huge monthly savings. His communication skills are extraordinary. He listens really well and communicates in simple, understandable terms. He proactively shared what the entire process would be and what each next step would be. The process went exactly as he described. Jake's customer service and attention to detail are at the highest level. Rocket Mortgage's client services team is also fantastic, and I believe made better by Jake's leadership. Perhaps most importantly, Jake is a nice person and an absolute pleasure to work with. From our first conversation to our last, I can tell that he is genuinely interested in me as a person, and helping me to get the best possible solution to meet my needs. I have owned six homes in my life and have closed on more that 10 mortgages and refinancing. Most, if not all were a nightmare. Thanks to Jake and his team, this one was an absolute pleasure."

Nick Manders
Nick Manders

Nick Manders
Rocket Mortgage
30 Reviews
Edward May Jr

"Nick was a great connection with Rocket Mortgage and the refinancing of our home! I will say that Nick, himself, was deeply knowledgeable, patient, and quick to respond to our questions and concerns....Nick was a great connection with Rocket Mortgage and the refinancing of our home! I will say that Nick, himself, was deeply knowledgeable, patient, and quick to respond to our questions and concerns. There were several concerns, however. When we approached this loan, with a home that was free and clear of any debt, we stated the urgency in which the process needed to be concluded. We were purchasing a home through the local sherrif's tax forclosure auction and the terms were 30 days. It was assured to be completed on time. Fast forward 60+ days and the loan was finally going to close after being asked by several people in the company, through tasks on the mobile application or through telephone calls to us, to re-submit supporting documents or to provide clarification on items listed in the inspection that were not only complete, but not necessary due to the inspector's inept abilities to clarify on his report. The overall process not only took longer than the assured time, but we were out the $3200 deposit we put down on the property and the home was demolished by the city and we lost the more than $4,000 we had done in repairs to the property. Again, Nick is wonderful and worked very close with us in the process and also showed frustration on the process."

Winston Phan
Winston Phan

Winston Phan
Rocket Mortgage
30 Reviews
Michael D. Wagner

"My Wife Robin and I can not say enough phenomenal words when it comes to Winston, period ! From start to finish Winston was with us every step of the way. This was the easiest and most stressless refi...My Wife Robin and I can not say enough phenomenal words when it comes to Winston, period ! From start to finish Winston was with us every step of the way. This was the easiest and most stressless refi that any family could ever hope ! Chase just sucks period ! When I can call my Mortgage Broker on his day off on his personal cell phone, that speak's volumes as to his level of professionalism and his dedication to his customers, do you not understand yet ? Please give me a call at 4072217089 !"

Vance Presson
Vance Presson

Vance Presson
Rocket Mortgage
30 Reviews
Kathy Knight Saveland

"Vance is so easy to work with! He is patient, willing to explain all the details about mortgages, so many of which I had no clue. He was responsive to my needs, particularly my lack of knowledge about...Vance is so easy to work with! He is patient, willing to explain all the details about mortgages, so many of which I had no clue. He was responsive to my needs, particularly my lack of knowledge about cell-phone capabilities and how to use them. He remained patient throughout my learning experience. He guided me through the entire mortgage application process as well. Despite my being a slow learner at cell-phone usage, he kept encouraging me with positive remarks and never made me feel inadequate or slow. I really appreciated his good humour and patience. And, after the application was complete and after closing, he was available for guidance when I had a question. Vance is truly an asset for Rocket Mortgage/Rocket Mortgage and their clients. I feel so fortunate that he answered the phone when I first called. He made the entire process a pleasure!"

James Rice
James Rice

James Rice
Rocket Mortgage
30 Reviews
Ennis Gilbert IV

"James was amazing and outstanding to work with. He was professional in line being very respectful and polite. He would answer any questions or concerns we had by phone or text no matter what time it ...James was amazing and outstanding to work with. He was professional in line being very respectful and polite. He would answer any questions or concerns we had by phone or text no matter what time it was he was willing to help us and do all he could to continue to support the closing date. I will be referring him and the company to all people looking for a home and an amazing person to work with. If you want a professional person who enjoys their job and works with integrity and someone who will help break things down and assists all the can for first time home buyers who know nothing. James will explain and help break things down my wife and I our first time home buying experience was so amazing because we got to work with James. Suggest him to anyone 100%. Thank you James for being so helpful and amazing."

Natisha Shannon
Natisha Shannon

Natisha Shannon
Rocket Mortgage
30 Reviews
Paul Christopher

"Natisha was wonderful. I called and she was on another call but immediately made arrangements to call us at a better time. She stayed with us and told us step by step just what to do next. We were ...Natisha was wonderful. I called and she was on another call but immediately made arrangements to call us at a better time. She stayed with us and told us step by step just what to do next. We were able to complete everything that day and she sent it to be processed. We talked to another company before and he seemed unsure of how long it would take and there was so much more to do. Natisha was very knowledgeable and you could tell she really is a people person. She was patient and knew the answers to all our questions and helped us with all the new technology. Her expertise was remarkable. Every employer should demand such brilliance! She is a real accet to her company and us as customers. She made the process so much easier."

Cameron Tegeder
Cameron Tegeder

Cameron Tegeder
Rocket Mortgage
30 Reviews
Dwight Bradham Jr.

"Cameron did an awesome job, being very knowledgeable in explaining our finance options, and what was needed to complete the process. He responds very quickly, and thoroughly stayed on top of the ...Cameron did an awesome job, being very knowledgeable in explaining our finance options, and what was needed to complete the process. He responds very quickly, and thoroughly stayed on top of the entire process, giving us peace of mind that we were in good hands. He shows genuine empathy and concern, understanding our goals, and is a true professional in outlining all options! I highly recommend him and will let anyone know who is looking at similar options to seek him out!"

Tina Tuzzolino
Tina Tuzzolino

Tina Tuzzolino
Rocket Mortgage
30 Reviews
Kimberly Mattison

"I am still amazed that Alyson Phan remembered me after more than three years — and even remembered my birthday! Although she was no longer in the role that could assist with my mortgage needs, she ...I am still amazed that Alyson Phan remembered me after more than three years — and even remembered my birthday! Although she was no longer in the role that could assist with my mortgage needs, she immediately connected me with Tina Tuzzolino, and I’m so grateful she did. Tina was absolutely incredible. She walked me through the entire mortgage process from start to finish and never once made me feel alone in it. I called her a few times in a panic, and every single time she calmed me down, laid out the facts, and gave me clear options. She listens, she cares, and she shows up — she always answers the phone, and if she can’t, she sends a quick text letting me know when she’ll call back. I could genuinely tell she cared about making sure I made it to closing. Long story short: she got me there… AND I DID! 🎉 Tina was truly wonderful, and I highly recommend her to anyone looking for someone knowledgeable, supportive, and dedicated to your success."

Emily Binkley
Emily Binkley

Emily Binkley
Rocket Mortgage
29 Reviews
Matt Smith

"From the first phone call with Emily after I had inquired about refinance till the very last pen stroke was a great experience. She initially answered all of my questions gave me the advice I was ...From the first phone call with Emily after I had inquired about refinance till the very last pen stroke was a great experience. She initially answered all of my questions gave me the advice I was looking for and due to some upcoming work situations she stayed late And followed through with paperwork we needed to sign even though my availability didn’t match with her’s. She is absolutely wonderful at what she does and I feel like I would not have refinanced at this time had it not been for her help"

Ermal Caushaj
Ermal Caushaj

Ermal Caushaj
Rocket Mortgage
29 Reviews
Terry Burnett

"Ermal was wonderful to work with. Actually, he does the majority of the work. He will guide you and monitor your progress to achieve your goals. Friendly, patient, knowledgeable, and thorough to make ...Ermal was wonderful to work with. Actually, he does the majority of the work. He will guide you and monitor your progress to achieve your goals. Friendly, patient, knowledgeable, and thorough to make your loan come to fruition in a painless manner. BOTTOM LINE: Ermal gets it Done and without undue hassle for the client. YES-Ermal knows his business I highly recommend him to anyone."