Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 14 of 460
Peter Isho
Peter Isho

Peter Isho
Rocket Mortgage
148 Reviews
Ishmael Bey

"Peter and I developed a cordial relationship. Peter's high level of concentration in paying attention to details was effective.His efficient personal and on-the-phone customer service skills are off ...Peter and I developed a cordial relationship. Peter's high level of concentration in paying attention to details was effective.His efficient personal and on-the-phone customer service skills are off the charts!!! His ability to communicate clearly and effectively, both verbally and in writing meant the world to me. Peter has professional and effective interpersonal skills. He handle my small complaints and he took appropriate action to resolve them. Confer with underwriters to aid me in resolving my mortgage application problems. Thanks Peter!! A JOB WELL DONE! "

Michael McCulley
Michael McCulley

Michael McCulley
Rocket Mortgage
149 Reviews
Gordon Frazier

"so very easy to work with explained every thing"

Sarah Phillips
Sarah Phillips

Sarah Phillips
Rocket Mortgage
149 Reviews
Pauline Maurantonio

"Excellent service. Precise and detailed. Upfront and leveled with me on what she needed. "

Jason Scherbarth
Jason Scherbarth

Jason Scherbarth
Rocket Mortgage
149 Reviews
Janice Huckaby

"Jason worked with me in obtaining my mortgage. I appreciated how he explained the various options to me and found a loan that would meet my needs. He was both personable and professional, and is ...Jason worked with me in obtaining my mortgage. I appreciated how he explained the various options to me and found a loan that would meet my needs. He was both personable and professional, and is really the reason I chose to go with Rocket Mortgage. Highly recommend."

Raymn Henany
Raymn Henany

Raymn Henany
Rocket Mortgage
148 Reviews
Ashlie Acho

"Raymn was very good to work with. He made the whole process as easy as possible. He cares about his clients and provides excellent customer service. I would definitely use him again and recommend him ...Raymn was very good to work with. He made the whole process as easy as possible. He cares about his clients and provides excellent customer service. I would definitely use him again and recommend him to others. "

Jeremy Gabrielson
Jeremy Gabrielson

Jeremy Gabrielson
Rocket Mortgage
147 Reviews
Robert Ziegler

"Working with Jeremy was a great experience. He is very professional in all aspects of his work."

Joseph Garcia
Joseph Garcia

Joseph Garcia
Rocket Mortgage
146 Reviews
Rudy Regalado

"I have been through the mortgage process 5 times. This was by far the easiest and best experience. Joseph walked me through on-line and Vanessa quickly responded to my posts. I expected at least one ...I have been through the mortgage process 5 times. This was by far the easiest and best experience. Joseph walked me through on-line and Vanessa quickly responded to my posts. I expected at least one issue, but I was wrong! Quick and easy. Love it."

Suzy Haddad
Suzy Haddad

Suzy Haddad
Rocket Mortgage
146 Reviews
Peter Lamatsch

"I initially worked with Suzy Hadda when my wife and I refinanced our home back in Apr 2009 from our original loan into a new loan with a significantly reduced APR. Last Septemeber I lost my wife ...I initially worked with Suzy Hadda when my wife and I refinanced our home back in Apr 2009 from our original loan into a new loan with a significantly reduced APR. Last Septemeber I lost my wife Stephanie to melanoma and called and spoke to Suzy regarding the steps to remove Stephanie from the loan and title. At that time Suzy was able to work another refinance into a 14 yr loan reducing the rate down to 3.25%. Once again the process, paperwork and genuine great customer service from Suzy made the transition as painless as possible. Her attentiveness, skill and honesty mkade the turnover into the new loan easy and helped lift my burden during this trying time."

Matt Ilayan
Matt Ilayan

Matt Ilayan
Rocket Mortgage
146 Reviews
Scott Wipperman

"Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days."

Christian Porter
Christian Porter

Christian Porter
Rocket Mortgage
145 Reviews
Carl Zewe

"As I stated before Christian Porter is the reason i chose to go with Rocket Mortgage over a standard brick and mortar bank as well as offers from current lenders . He was very knowledgeable on the ...As I stated before Christian Porter is the reason i chose to go with Rocket Mortgage over a standard brick and mortar bank as well as offers from current lenders . He was very knowledgeable on the requirements i had and listened to my specific needs . He went the extra mile to make sure i was well informed on the process and requirements when choosing a loan type and working the numbers. Christian answered all of my questions and concerns throughout the entire process from start to finish. In short he was knowledgeable personable and effective in everyway which gave me great confidence in using an online lender for the first time. i would strongly recommend Christian Porter to my friends and family. Sincerely Carl Zewe"