Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 14 of 397
Kisha Nelson-Baker

"Hello Dina, I am writing to express my sincere gratitude for your exceptional assistance during our recent mortgage refinance process. Your expertise and professionalism were truly remarkable, and we...Hello Dina, I am writing to express my sincere gratitude for your exceptional assistance during our recent mortgage refinance process. Your expertise and professionalism were truly remarkable, and we are incredibly grateful for your guidance and support throughout the journey. Despite previous unsuccessful attempts at refinancing, your unwavering dedication and personalized approach made all the difference. Your customer service was impeccable, and your prompt responses to calls and emails, as well as your willingness to walk us through each step of the process, were invaluable. We are delighted to have found a trusted mortgage expert in you, and we are forever grateful for your assistance. Your exceptional service has earned our highest recommendation, and we will gladly refer you to anyone seeking a seamless and successful mortgage experience. Thank you once again for your outstanding support. Sincerely, The Baker"

Yesh Stephenson

"Mark and the entire Rocket Mortgage team were nothing short of AMAZING. From the onset, we were impressed with Mark's ability, expertise, professionalism, knowledge, competence, responsiveness, ...Mark and the entire Rocket Mortgage team were nothing short of AMAZING. From the onset, we were impressed with Mark's ability, expertise, professionalism, knowledge, competence, responsiveness, accessibility, friendliness, and the sheer fact that he had our best interest at heart, from the very beginning to the very end. Mark was super helpful, incredibly responsive/reactive in a timely manner, and just outstanding. The entire process was efficient, seamless, and relatively quick. Our experience was awesome, really awesome. I would *highly* recommend Mark and Rocket Mortgage to anyone and everyone. I have nothing but 5+ stars to give Mark, only positive words to say, and a stellar review. Thank you Mark and the ENTIRE Rocket Mortgage team for an exceptional job and a great experience! We are fans for life! :)"

Douglas Fennell

"Max M. is an asset to Rocket Mortgage by Rocket Mortgage. He is awesome, he helped me all throughout from the start of my loan/refinance application up to the closing. Max is a person who is willing...Max M. is an asset to Rocket Mortgage by Rocket Mortgage. He is awesome, he helped me all throughout from the start of my loan/refinance application up to the closing. Max is a person who is willing to help the clients in the pursuit of their dreams . He is courteous and knowledgeable, and he made me feel comfortable while we communicate relative to my loan application. Max , with his other staff did a very great job. I am very satisfied with the services I received from Max and other staff with him . With my experience, I would highly recommend family, relatives and friends who need the help in their home financing to go to Rocket mortgage by Rocket Mortgage for excellent service . My rate for Max is Five Stars as Excellent ! Doug F."

Sandra Sander

"I experienced nothing but positive feedback from the team at One Reverse. However I felt like I won the lottery the day I was fortunate enough to have Chris Zajec answer my phone call back in August. ...I experienced nothing but positive feedback from the team at One Reverse. However I felt like I won the lottery the day I was fortunate enough to have Chris Zajec answer my phone call back in August. After only a few weeks, even though we never met, he made me feel like a friend, always available to take my calls and answer all my concerns in a way that made it easy to fully understand. He's extremely knowledgeable and a pleasure to talk to. He took extra time with me and I never felt rushed through the entire process. Chris was truly and sincerely looking out for the best possible results on my behalf. I would highly recommend One Reverse to my family and friends but more important i would insist they request and only speak to Chris Zajec. He is absolutely the very best representative you could ever hope for to help with your mortgage needs. Take it from me, he is truly one of a kind and on top the chart in his field of expertises. "

Andy Bow
Andy Bow

Andy Bow

Rocket Mortgage
158 Reviews
Emily O'Donohoe

"Andrew is completely excellent! We bought our home in a very competitive market where the realtors and lenders are heavily cartelized and where there is a lot of pressure to work with local lenders ...Andrew is completely excellent! We bought our home in a very competitive market where the realtors and lenders are heavily cartelized and where there is a lot of pressure to work with local lenders who allegedly are more responsive and sensitive to your needs. After checking out a few, including specific recommendations, my wife and I found that despite the distance Andrew was by far the best choice for handling our mortgage. He is more responsive than any local lender that I spoke with, his rates are better, and he was able to walk me through lots of specific and detailed questions about aspects of our paperwork that I did not find intuitive. We closed a jumbo loan on time on a very short timeframe, confident throughout that Andrew had our back every step of the way. Could not recommend highly enough."

Roger Reeves

"Sarah Kest was extremely helpful to me during the entire process from application to approval. She made me feel like a personal friend rather than a business client. She did this while maintaining ...Sarah Kest was extremely helpful to me during the entire process from application to approval. She made me feel like a personal friend rather than a business client. She did this while maintaining the professionalism required to complete the transaction in record time. I had never had a mortgage processed as fast as this one. Add to that the fact that she kept in contact regularly during the entire process, giving me the current status as the loan process progressed. After the loan was completed I still got inquiries from Sarah asking about my satisfaction. Thanks so much Sarah!"

Eric Bair
Eric Bair

Eric Bair

Rocket Mortgage
157 Reviews
Connie White

"This is my 2nd experience working with Eric directly. I called him personally for both of my refinance loans because he is very informative, quick to answer questions and does not leave any process ...This is my 2nd experience working with Eric directly. I called him personally for both of my refinance loans because he is very informative, quick to answer questions and does not leave any process left undone. He's very pleasant as well! My process went extremely well without any issues. He was always available to respond and address my concerns and made me feel confident and at ease with the loan process. I think Eric is a valuable asset to Rocket Mortgage and I highly recommend him to my friends and anyone who is searching for a home loan or refinance. Eric is the reason why I continue to do business with Rocket Mortgage. I appreciate his assistance so much."

Debbie Black

" I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was ... I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was looking to refinance. Rocket Mortgage had done such a good job before, so I contacted Dana my previous banker for the refinance. She had been promoted to another position and asked if she could recommend someone? My first thought was uh oh I am going to get the newbie, and I could not get a more awesome banker than Dana, but then she introduced me to Suzy. She was not disappointing in the least and it did not take me long to figure out she was just as awesome. I started referring to Suzy as my friend in the business. The majority of our dealings were while I was overseas, and I hated to see my refinance close because she was such a pleasure to do business with. You just do not receive this kind of service anymore especially from an institution the size of Rocket Mortgage. It is usually a text or e-mail but if I had something I didn’t understand I could pick up the phone and she was there to help me understand… no matter how long it took!! I look forward to working with Suzy again in the future. Joe Black"

Scott Wagner

"I’m delighted to give a review of my experience with Tracy. First of all, I want to thank Tract for timely follow up and the effort to earn my business. At the end of the day my choice to go with ...I’m delighted to give a review of my experience with Tracy. First of all, I want to thank Tract for timely follow up and the effort to earn my business. At the end of the day my choice to go with Rocket Mortgage was as much of a decision based on the rate and monthly payment as it was based on the fact that Tracy presented the idea of the best loan solution first, and was much more responsive than the banks I spoke to. Yes, even the local guys that I built up when we first talked could not keep up. As a sales professional I appreciate it when I see the harder working individual win out and that was the case here with working with Tracy. I felt confident that Tracy understood our goal and that he is knowledgeable about the industry and trends and could provide helpful consultation in areas where I am a novice. So thank you again... and I'm glad this was the choice we landed on. Anyone that needs education and direction as well as a committed, efficient, responsive individual to walk them through this process should work with Tracy. You will not be disappointed and you can trust you are making the right decision having been provided all necessary information. The End. Kindly, Scott Wagner"

Phillip Hardy

"I just got done closing a home deal in beautiful Georgetown Texas. My clients chose to use Rocket Mortgage, who were supportive throughout the transaction. Not only did they come through with an ...I just got done closing a home deal in beautiful Georgetown Texas. My clients chose to use Rocket Mortgage, who were supportive throughout the transaction. Not only did they come through with an adjusted pre-approval letter on the weekend when the original lender was non-responsive, they assisted me immediately with status information they provided to the agent representing the seller. Dan also got the loan completed and ready to rock at least a week before closing. This is important because there's nothing worse than getting surprised the day before closing with news the loan underwriter found something he didn't like. I highly recommend Dan and Rocket Mortgage who provided me with top-notch service in a timely manner."