Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 15 of 494
Amy-Nicole Fernandez
Amy-Nicole Fernandez

Amy-Nicole Fernandez
Rocket Mortgage
144 Reviews
Mark Price

"Good Morning my name is Mark Price and my wife is Mary Price.We met Amy through our brother in law who suggested her several years when we were looking to refinance our mortgage.Amy has always been ...Good Morning my name is Mark Price and my wife is Mary Price.We met Amy through our brother in law who suggested her several years when we were looking to refinance our mortgage.Amy has always been straight forward with us when it comes in the direction we should go with out mortgage.The last time we refinanced back in December of 2012 me and my wife almost backed out of it then Amy called us several times to talk to both of us on how much money thru interest only we would be saving by doing this refinance and by doing it she saved us thousands of dollars by the interest only which in the long run is going to help my family out greatly and by also lowering the number of years on our mortgage.will get us to pay it off sooner.Amy is always there weather by email or phone or even after hours to help with any questions you have or concerns.She is great to work with always a good attitude and in today's world that is not always easy to find.My wife and i both agree Amy has made a world of difference in our life and feel we owe her a great deal.Finally i think Amy is a great asset at Rocket Mortgage and really meets the needs of her customers and i would give her 10 stars if i could."

Jeremy Gabrielson
Jeremy Gabrielson

Jeremy Gabrielson
Rocket Mortgage
144 Reviews
Robert Ziegler

"Working with Jeremy was a great experience. He is very professional in all aspects of his work."

Matt Ilayan
Matt Ilayan

Matt Ilayan
Rocket Mortgage
144 Reviews
Scott Wipperman

"Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days."

Jeff Ferrari
Jeff Ferrari

Jeff Ferrari
Rocket Mortgage
143 Reviews
Georgia Ray

"Jeff was awesome to work with, he took the time to explain all of our options to us for our refinance. "

Joseph Garcia
Joseph Garcia

Joseph Garcia
Rocket Mortgage
143 Reviews
Rudy Regalado

"I have been through the mortgage process 5 times. This was by far the easiest and best experience. Joseph walked me through on-line and Vanessa quickly responded to my posts. I expected at least one ...I have been through the mortgage process 5 times. This was by far the easiest and best experience. Joseph walked me through on-line and Vanessa quickly responded to my posts. I expected at least one issue, but I was wrong! Quick and easy. Love it."

Suzy Haddad
Suzy Haddad

Suzy Haddad
Rocket Mortgage
143 Reviews
Peter Lamatsch

"I initially worked with Suzy Hadda when my wife and I refinanced our home back in Apr 2009 from our original loan into a new loan with a significantly reduced APR. Last Septemeber I lost my wife ...I initially worked with Suzy Hadda when my wife and I refinanced our home back in Apr 2009 from our original loan into a new loan with a significantly reduced APR. Last Septemeber I lost my wife Stephanie to melanoma and called and spoke to Suzy regarding the steps to remove Stephanie from the loan and title. At that time Suzy was able to work another refinance into a 14 yr loan reducing the rate down to 3.25%. Once again the process, paperwork and genuine great customer service from Suzy made the transition as painless as possible. Her attentiveness, skill and honesty mkade the turnover into the new loan easy and helped lift my burden during this trying time."

Raymn Henany
Raymn Henany

Raymn Henany
Rocket Mortgage
143 Reviews
Ashlie Acho

"Raymn was very good to work with. He made the whole process as easy as possible. He cares about his clients and provides excellent customer service. I would definitely use him again and recommend him ...Raymn was very good to work with. He made the whole process as easy as possible. He cares about his clients and provides excellent customer service. I would definitely use him again and recommend him to others. "

Douglas Benton
Douglas Benton

Douglas Benton
Rocket Mortgage
142 Reviews
Martin Johnson

"Working with Douglas Benton was fantastic, He was totally honest with me about everything, and my loan closed and was processed exactly as he said. I highly recommend doing business with Mr. Benton"

Andy Bow
Andy Bow

Andy Bow
Rocket Mortgage
142 Reviews
Elizabeth Hadzinsky

"Andrew was great. he was very knowledgeable and very willing to step in and help whenever needed. "

Dylan Spicher
Dylan Spicher

Dylan Spicher
Rocket Mortgage
142 Reviews
Becky Whitehouse

"Best mortgage consultant we have ever worked with He took the time to explain everything to us and walked us through the entire refinancing process. We have recommended Dylan to our family and ...Best mortgage consultant we have ever worked with He took the time to explain everything to us and walked us through the entire refinancing process. We have recommended Dylan to our family and friends😀😀"