Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 16 of 402
Jason Scherbarth
Jason Scherbarth

Jason Scherbarth
Rocket Mortgage
150 Reviews
Maria Elena Menendez

"If you are looking for a mortgage loan Jason is your person. I have done 3-4 loans through Jason and it has been a great experience. Jason is very knowledgeable, trustworthy, efficient, clearly ...If you are looking for a mortgage loan Jason is your person. I have done 3-4 loans through Jason and it has been a great experience. Jason is very knowledgeable, trustworthy, efficient, clearly explains the process and expectation. Always has time to assist with any questions or concerns making you feel like you are the most important client he has. When I look for a mortgage I don’t do comparisons I just go to Jason because I feel comfortable he is the best and will do the best for me. He even changed a Realtor’s perception of Rocket Mortgage as she perceived the process unorganized, with lack of communication, impersonal. Even tried to convince me to choose a different lender. Of course I did not, and promised her an awesome experience. After the closing she was so “wow” by the easiness of the process, the customer service, the meeting of the time frames, the communication and personal touch that she mentioned how impressed she was and would not mind doing business with Rocket Mortgage in the future. You cannot go wrong doing business with Jason and his “magical” touch. Thank you Jason for all your help through out the years. Maria"

Stephanie Taylor
Stephanie Taylor

Stephanie Taylor
Rocket Mortgage
150 Reviews
Noella Ndaya

"Oh my goodness! There is still exceptional human beings on this earth and Stephanie Taylor is one of them; there is actually hope for humanity with people like her. I went online very upset looking ...Oh my goodness! There is still exceptional human beings on this earth and Stephanie Taylor is one of them; there is actually hope for humanity with people like her. I went online very upset looking for a new mortgage company because my old company sold my account to Freedom Mortgage and in just 2 phone encounters with them I was already calling it a quit! Google led me to Rocketmortgage; I dialed the number and Stephanie Taylor picked up the phone and washed all my worries away. She is extremely knowledgeable. You can feel that she loves her job and cares about customers she just met on the phone. She genuinely answered all my questions, she gave guidance that made sense and that was in my best interest!!!! So rare in the financial world. Ms Stephanie Taylor you truly made my evening. God bless your heart. Please make your managers read this; you truly humanize a large corporation, you are a rare asset that they should keep and promote; I will be joining Rocket mortgage just because of you. I’ve always been skeptical of large mortgage companies; I dialed Roacket just because I was upset but now I’m joining because of Stephanie Taylor. Thank you"

Alyssa Dimeck
Alyssa Dimeck

Alyssa Dimeck
Rocket Mortgage
148 Reviews
Lisa Keohavong

"Alyssa was great to work with. There we’re so many things that I was not aware of and filled me in on everything. Alyssa gave me options based on my current financial situation and guided me through ...Alyssa was great to work with. There we’re so many things that I was not aware of and filled me in on everything. Alyssa gave me options based on my current financial situation and guided me through the whole process. This was honestly the best experience I’ve had . It was stress-free, everything was done at my convenience. Alyssa called me long after her working hours to finish things up cause I was unable to be reached due to my hectic work schedule. I was extremely nervous about my low credit score and how it would effect my approval and she just ensured me that I had nothing to worry and sure enough I was approved, barely made it with a low credit score of 622. If I had known the process was going to be so quick and easy I would have refinanced awhile ago. I am very happy with the service Alyssa provided with me, so happy that I have recommended Rocket Mortgage to everyone that I talk to lol. Alyssa, I wish you the best of luck and thanks for all you did for me! -Lisa"

Adam Gusich
Adam Gusich

Adam Gusich
Rocket Mortgage
148 Reviews
Dave Menefee

"After inquiring to no less than 4 banks concerning my home re-finance (one of which was a bank I had been with for 31 years and another in which I had been a client with for several years as well) I ...After inquiring to no less than 4 banks concerning my home re-finance (one of which was a bank I had been with for 31 years and another in which I had been a client with for several years as well) I chose Rocket Mortgage as Adam was the only person to get back with me promptly after my initial call inquiring about information. Throughout the process, Adam answered my e-mails in a timely manner, and even picked up the phone at some very odd hours if I needed a question answered. I enjoyed working with Adam as he helped me through the various stages of the process and kept me informed with any information needed. Adam is very responsive and is a tremendous asset to the Rocket Mortgage Team. I will definately refer Rocket Mortgage, and certainly Adam to any of my friends that are looking for a refinance for their home. Thanks for everything Adam!! Sincerely, Dave Menefee"

Bryan Lawrence
Bryan Lawrence

Bryan Lawrence
Rocket Mortgage
148 Reviews
Mary Gleason

"I was looking for a HELOC from my bank and after a couple of weeks of providing everything but my first born son, I was turned down.  Fortunately, Bryan contacted me as a result of me expressing ...I was looking for a HELOC from my bank and after a couple of weeks of providing everything but my first born son, I was turned down.  Fortunately, Bryan contacted me as a result of me expressing interest in Rocket Mortgage.  We discussed the situation and felt the best route to go would be a refi.  The entire process happened very quickly and painlessly, thanks to Bryan.  He is a courteous and professional individual that truly puts his customers first.  He went above and beyond mine and my husband’s expectations, even sitting in his car charging his cell while his power was out to inform us where the progress lay.  It was important to him to be available every step of the way.  I would and have highly recommended him to anyone and everyone.  I had a great experience and I think of him as a friend I can turn to when further needs come along.  You are fortunate to have Bryan in your company.  "

Douglas Benton
Douglas Benton

Douglas Benton
Rocket Mortgage
146 Reviews
JW Montague

"Doug was patient with me and the process from the start. When I has issues with certain items to be submitted or people that were not sensitive, he intervened! That engagement made me trust the ...Doug was patient with me and the process from the start. When I has issues with certain items to be submitted or people that were not sensitive, he intervened! That engagement made me trust the process throughout. My father was ill and I was having difficulty with the information needed, Doug was professional and sensitive to my personal needs. My question is this, how many people would do that whom you met except via email and never actually met them in person? Hummm right! Exactly! He was the person that made this process work, if it wasn't Doug, I probably would have ventured with a different company/source, period! By the way Doug, my dad is doing just fine, thanks young man! All the best …"

Jon Betcher
Jon Betcher

Jon Betcher
Rocket Mortgage
146 Reviews
Diane Knapp

"Within a few minutes of our phone call, Johathon Belcher, recognized what we were trying to accomplish by refinancing our home. He asked a few questions and within a very short time we had begun the ...Within a few minutes of our phone call, Johathon Belcher, recognized what we were trying to accomplish by refinancing our home. He asked a few questions and within a very short time we had begun the process of our home refinance. We have used Rocket Mortgage to finance a primary and rental residence three times over the past six years. I have to say Rocket Mortgage is the only way to finance a home. And, it began with our loan originator, Jonathon. He is very professional, knowledgeable, and has an insight of a homeowner needs. From the beginning, he let us know he would be available to answer any questions that might arise as we moved toward to closing. Even though we used Rocket Mortgage in the past, Jon reviewed the Rocket Mortgage process so we understood how Rocket Mortgage works, and after signing our documents and our final closing of the loan, he called to ask how the process went, and if we were satisfied with our experience. "

Allison Collada
Allison Collada

Allison Collada
Rocket Mortgage
146 Reviews
J M

"I cannot recommend Allison Collada highly enough! When I was navigating the often-stressful process of securing a loan, Allison was an absolute lifesaver. From our very first conversation, she ...I cannot recommend Allison Collada highly enough! When I was navigating the often-stressful process of securing a loan, Allison was an absolute lifesaver. From our very first conversation, she demonstrated an unparalleled level of professionalism, expertise, and genuine care. She made what could have been a confusing and daunting experience incredibly smooth and understandable. What truly sets Allison apart, however, is her unwavering dedication to her clients. No matter the time of day, literally, whenever I had a question or concern, Allison was there to answer it promptly and thoroughly. Her responsiveness and willingness to go the extra mile truly made me feel supported and valued. She patiently walked me through every step, ensuring I understood all the terms and conditions, and always made sure I felt comfortable with the decisions I was making. Thanks to Allison, I secured the loan I needed with ease and confidence. If you're looking for someone who is not only incredibly knowledgeable but also genuinely invested in your success, look no further than Allison Collada!"

Trish Gray
Trish Gray

Trish Gray
Rocket Mortgage
146 Reviews
Christina Mersereau

"Trish Gray was professional, friendly and approachable from the start of our encounter. She was very knowledgeable and answered all of my questions. Her responses were clear and easy to understand. I ...Trish Gray was professional, friendly and approachable from the start of our encounter. She was very knowledgeable and answered all of my questions. Her responses were clear and easy to understand. I really liked how personable she was too--she laughed a lot and seemed like an all-around, generally good-hearted person. My experience with Rocket Mortgage was excellent in every respect, and Trish was the one who started it off, as she was the first person I spoke with. Because of her help and support, we chose Rocket Mortgage over PNC, and I am glad we did. Trish has been responsive and helpful every time we have reached out. The company clearly has excellent training for their staff, as everyone I communicated with was terrific. Last--the deal was good too! We got the low interest rate we wanted and a reasonable payment plan. Overall, our experience with Rocket Mortgage could not have been better. Thank you to all who helped us!"

Tom Staperfenne
Tom Staperfenne

Tom Staperfenne
Rocket Mortgage
146 Reviews
Lori McIntosh

"Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was ...Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was throughout the entire mortgage process. From our initial contact to the successful closing, Tom demonstrated unwavering dedication, excellent communication, and a positive attitude that truly set him apart. One of the most impressive aspects of Tom's service was his consistent communication. In an industry where prompt and clear communication is crucial, Tom exceeded expectations. He ensured that my buyer and I were always well-informed about the status of our mortgage application, promptly addressing any concerns or questions we had. This level of transparency created a sense of trust and confidence that made the entire process much smoother. Tom's efficiency in gathering pertinent information was truly commendable. He not only understood the importance of timely responses but also took the initiative to request all necessary documentation promptly. This proactive approach eliminated unnecessary delays and showcased his commitment to providing a seamless experience for his clients. What truly stood out about Tom was his ability to maintain a positive and encouraging demeanor throughout the process. Despite facing setbacks, including losing a few offers, he remained resilient and focused on finding the best solution for us. His optimism was infectious and played a significant role in keeping our spirits high, even during challenging moments. Additionally, Tom's respect for my time as a realtor was evident in every interaction. He was incredibly efficient, ensuring that all paperwork was completed accurately and promptly. This attention to detail not only saved us time but also demonstrated his professionalism and commitment to delivering exceptional service. In conclusion, I wholeheartedly recommend Tom from Rocket Mortgage to anyone seeking a mortgage professional who goes above and beyond. His consistent communication, efficiency, positive attitude, and respect for our time made the entire experience not only successful but also enjoyable. Tom truly sets the standard for excellence in the mortgage industry, and I am grateful for the opportunity to have worked with him. -Lori McIntosh Coldwell Banker"