Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 17 of 356
Garrett Nicholas
Garrett Nicholas

Garrett Nicholas
Rocket Mortgage
144 Reviews
David Davenport

"This review is a bit late as I lost the link went for Garrett, We found him to be very professional, we have been with Rocket Mortgage and just find that the whole process is excellent. I'm not sure ...This review is a bit late as I lost the link went for Garrett, We found him to be very professional, we have been with Rocket Mortgage and just find that the whole process is excellent. I'm not sure where Rocket Mortgage find employees like Garrett but I can tell you he was very patient and very helpful when we refinanced our home. I can say that my experience with other lenders, servicer, and the like, was why we made a mistake going with someone other than Rocket Mortgage. The feeling we got from them was something like "Hey I'm doing you a favor so hurry and get things done" I can say that at times I find the whole application on line a bit daunting but Garrett ever the professional explained things and helped us the whole way. In my opinion he is a great guy, oh I forgot he contacted us to do the refinance we were thinking about it so Garrett must be psychic or something as he called the day I was going to start looking at a refi for a lower rate Thank you Garrett"

Chad Rabih
Chad Rabih

Chad Rabih
Rocket Mortgage
144 Reviews
KJ Marcoviche

"Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the ...Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the process was a synch. Everything was done on the ph. The only time I've seen paper work was on the day of closing when the Lawer came conveniently to my home. Chad was my guy that help me all the way. There was never any empty promises just straight up as to what to expect, and I'm happy to say I've had a better deal than I've expected. The new way of doing paperless business is the best thing ever. I can go on and on about this company and that's not something I ever done before so all I'll say is they really came true for me when I needed them to. Did I mention it took lest than 30 days from start to finish. I can't say every one will have the same experience I did but to me they are the best thing out there I'll never forget the wonderful experience I had with them. So for me, 5 stars for Rocket Mortgage and Chad. Jason Thomas. "

Sean Gibala
Sean Gibala

Sean Gibala
Rocket Mortgage
143 Reviews
DeAnn Hughes

"Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was ...Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was painless. He listened to us and assisted with any question we had. The overall experience was nothing short of spectacular. The quality of service was outstanding, far surpassing my expectations, as we all know good customer service is not often something we encounter anymore. It’s clear that Sean , and his team truly treat thier clients the way they hope to be treated, and I hope for them the receive this on whatever situation they find themselve in. I really can't say enough good about my experience, I am just hoping in 2 years when we do this again Sean is there for us!"

Tim Heuer
Tim Heuer

Tim Heuer
Rocket Mortgage
143 Reviews
Reggie Harrison

"We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. ...We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. We got back in contact with Tim (because he was so patient and helpful that last time) and we're so glad we did. Tim is a really nice person. He is professional, patient and so very helpful. Tim was always available to answer a question and explained the refinance process to us all the way through. Tim is an asset to your company, and we are so glad that Tim was there to help us. Thank you, Tim and Rocket Mortgage!!"

Candice Kokalis
Candice Kokalis

Candice Kokalis
Rocket Mortgage
143 Reviews
Susan Brower

"Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find ...Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find something out on my own. She was able to develop a refinance plan that includes refinancing my home mortgage and also includees a loan attached to my property I owe to another company and the outstanding loan I have on a new car I purchased about a year ago. Rolling everything into one monthly payment is a huge benefit to me. She also assured me that when I am able to make a bulk payment to my refinanced mortgage, I can work with her or another Rocket representative to lower the interest I am being charged and my monthly payment. I look forward to doing this in the near future, so, even though my refinanced mortgage is a fixed, 30 year mortgage, I know I can trust what Candice has told me and I look forward to working with her and communicating with her in the future."

Ryan Reineck
Ryan Reineck

Ryan Reineck
Rocket Mortgage
143 Reviews
Marc Sabo

"I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a ...I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a provider that I'd be more than happy to work with. Ryan was incredibly professional and certainly knew his stuff. He was proactive in following up with me on various deliverables and was more than willing to make himself available both during and outside of normal business hours. I am very much looking forward to closing my new loan with Rocket Mortgage, and I have Ryan to thank for that. I would highly recommend him to friends and familyl "

Justin Camarena
Justin Camarena

Justin Camarena
Rocket Mortgage
142 Reviews
Allen Cabreros

"Justin has been great to work with and guided me properly on my first home and mortgage. His patience working with me, I travel a lot for business, was greatly appreciated. Although, I traveled a lot ...Justin has been great to work with and guided me properly on my first home and mortgage. His patience working with me, I travel a lot for business, was greatly appreciated. Although, I traveled a lot during our process he was very prompted and on top of the ball on helping me close as fast as possible. I think we closed just under 35 days which is very quick for being my first mortgage. He supported me after normal work hours which was very helpful during the times I was traveling on the west coast and dealing with the 3 hour time difference. He answered any questions, simple or complicated, I had and was very prompt. He stayed on top of all the items and documents I needed to complete which really helped in closing as fast as we did. Working with Justin was just so simple. I don't know what all the fuss and frustration was about I hear from my friends on applying for a mortgage. Justin is the type of person expected to get things done quickly that fits into the Quick Loans/Rocket Mortgage value and quick service."

Manar Hilo
Manar Hilo

Manar Hilo
Rocket Mortgage
142 Reviews
Brian Chapman

"Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are ...Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are frustrated with a process would cope better if folks like Manar to the time to explain WHY things were happening. Rocket Mortgage/Rocket kept saying they were checking my employment--I was annoyed! This happened several times. I did not realize as time passes this information needs to be RE-verified every 30 days. If Manar just explained that, I am reasonable, and I would have understood and I would have had far more patience. Customer service must be direct, clear, and thorough. In all other ways, Manar was great!"

Andrew Romaya
Andrew Romaya

Andrew Romaya
Rocket Mortgage
142 Reviews
Hank Smith

"I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed ...I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed thru Rocket Mortgage. It was my good fortune to be connected with Andrew Romaya, a Purchase Mortgage Banker. I asked Andrew if they dealt in VA Loans and was assured that they deal in all kinds of Loans, including VA and would be more than happy to assist me. Andrew and I developed a good bond almost immediately. I found Andrew to be be informative and his knowledge and expertise were excellent. Andrew had me VA pre-approved Loan within the hour. I made an offer on a residence in Charleston and have signed a written offer. I just finished up the paperwork and starting with the initial phone to completion of paperwork was just over 48 hrs. The peace of mind that comes with this is immense. I hope to be able to consider Andrew a friend and of course my Go to Guy for all matters relating to Mortgage issues. Thanks Andrew for being so considerate and hard working and dedicated to your clients. Keep up the excellent work. Hank Smith"

Dj Summers
Dj Summers

Dj Summers
Rocket Mortgage
142 Reviews
Brian Clark

"Dj was great. My wife were watching TV, we were talking about a possible refi. My neighbor mentioned Rocket Mortgage that day. I punched in the website on the Safari browser in m phone, and all of a ...Dj was great. My wife were watching TV, we were talking about a possible refi. My neighbor mentioned Rocket Mortgage that day. I punched in the website on the Safari browser in m phone, and all of a sudden, was in an online chat with Dj. He was professional, answered my questions quickly. Gave us some quick options – all on an online chat. The next day, we started the process, spoke a couple of times over the phone and within about three weeks, had closed on the refi. He explained everything well and guided us through a very simple process. I would recommend him – and have – any time. Going through Rocket Mortgage was seamless, and Dj was a big reason for that."