Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 17 of 399
Jennifer Tribu
Jennifer Tribu

Jennifer Tribu
Rocket Mortgage
145 Reviews
Travis Gemmell

"This was our first time working with Rocket Mortgage and Jennifer. It was an amazing experience. She was fantastic at follow up, even before we were a client. I spoke to her during the process of ...This was our first time working with Rocket Mortgage and Jennifer. It was an amazing experience. She was fantastic at follow up, even before we were a client. I spoke to her during the process of deciding what lending company I would like to use and prior to getting pre-approved. Her follow up every couple of weeks in a non aggressive way, lead me towards Rocket Mortgage and working with her. It took us a while to sell our home and she continued to check in to see how things were progressing up until the time we were ready, which was about 6 months. I work at a company were are customers are treated like Kings. The challenge is not everyone else has that same motto, which normally sets me up for a disappointment. One of my biggest pet peeves for me is having to call to find out how things are progressing and for me to do the majority of the communicating to make sure everything is ok. I did not have to do that with Jennifer. She was amazing with email and phone correspondence. I was never concerned about any step, because she either gave me an update or made sure I was comfortable with the next step. I know she was extremely busy, but she never made me feel rushed or like an inconvenience. She made the horrible process of getting a home loan a pleasant one and even enjoyable. I will always be banking with her in the future. "

Darius Williams
Darius Williams

Darius Williams
Rocket Mortgage
145 Reviews
Jerry Gutierrez

"IM SO GLAD I HAD DARIUS !!! Helping me through this whole Refinance Process! His work ethic was amazing and he was always thier when I had any Questions about ANYTHING. My Wife and I have been ...IM SO GLAD I HAD DARIUS !!! Helping me through this whole Refinance Process! His work ethic was amazing and he was always thier when I had any Questions about ANYTHING. My Wife and I have been through a lot this Year from Me being in Life threating car Accident ,to being in probably in the highest 9.9 rated loan not thinking we would ever be able to refinance. When I called and was Connected to Darius I could tell wright away that he CARED for Us ! And I will always treasure that ! I a so thankful for Darius and his Team for everything they did ! We ended up with a 2.9 Rated loan !!! Unbelievable I thank God for using Darius and his Team and never giving up on us! I consider Darius a Friend 🙏And I will always refer everyone to him and his Team ! Thanks you guys you’ve Change My Wife and I future with this Loan keep up the good Work . Jerry and Denise Gutierrez from Huntington Beach Ca."

Trish Gray
Trish Gray

Trish Gray
Rocket Mortgage
144 Reviews
Christina Mersereau

"Trish Gray was professional, friendly and approachable from the start of our encounter. She was very knowledgeable and answered all of my questions. Her responses were clear and easy to understand. I ...Trish Gray was professional, friendly and approachable from the start of our encounter. She was very knowledgeable and answered all of my questions. Her responses were clear and easy to understand. I really liked how personable she was too--she laughed a lot and seemed like an all-around, generally good-hearted person. My experience with Rocket Mortgage was excellent in every respect, and Trish was the one who started it off, as she was the first person I spoke with. Because of her help and support, we chose Rocket Mortgage over PNC, and I am glad we did. Trish has been responsive and helpful every time we have reached out. The company clearly has excellent training for their staff, as everyone I communicated with was terrific. Last--the deal was good too! We got the low interest rate we wanted and a reasonable payment plan. Overall, our experience with Rocket Mortgage could not have been better. Thank you to all who helped us!"

Tracy Miller
Tracy Miller

Tracy Miller
Rocket Mortgage
144 Reviews
Scott Wagner

"I’m delighted to give a review of my experience with Tracy. First of all, I want to thank Tract for timely follow up and the effort to earn my business. At the end of the day my choice to go with ...I’m delighted to give a review of my experience with Tracy. First of all, I want to thank Tract for timely follow up and the effort to earn my business. At the end of the day my choice to go with Rocket Mortgage was as much of a decision based on the rate and monthly payment as it was based on the fact that Tracy presented the idea of the best loan solution first, and was much more responsive than the banks I spoke to. Yes, even the local guys that I built up when we first talked could not keep up. As a sales professional I appreciate it when I see the harder working individual win out and that was the case here with working with Tracy. I felt confident that Tracy understood our goal and that he is knowledgeable about the industry and trends and could provide helpful consultation in areas where I am a novice. So thank you again... and I'm glad this was the choice we landed on. Anyone that needs education and direction as well as a committed, efficient, responsive individual to walk them through this process should work with Tracy. You will not be disappointed and you can trust you are making the right decision having been provided all necessary information. The End. Kindly, Scott Wagner"

Candice Kokalis
Candice Kokalis

Candice Kokalis
Rocket Mortgage
143 Reviews
Susan Brower

"Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find ...Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find something out on my own. She was able to develop a refinance plan that includes refinancing my home mortgage and also includees a loan attached to my property I owe to another company and the outstanding loan I have on a new car I purchased about a year ago. Rolling everything into one monthly payment is a huge benefit to me. She also assured me that when I am able to make a bulk payment to my refinanced mortgage, I can work with her or another Rocket representative to lower the interest I am being charged and my monthly payment. I look forward to doing this in the near future, so, even though my refinanced mortgage is a fixed, 30 year mortgage, I know I can trust what Candice has told me and I look forward to working with her and communicating with her in the future."

Paul Cuellar
Paul Cuellar

Paul Cuellar
Rocket Mortgage
142 Reviews
Judy Lujan

"Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to ...Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to take cash out in order to replace our aging roof. We completed the roof project, and realized that our home also need a restucco. We were considering a personal loan with our credit union, but were concerned about the 8% interest rate. We again contacted Paul to see if it was possible to once again refinance, with cash out in order to complete the upgrade to our home. Paul was able to make it all work for us in a very short amount of time. We now have a home that looks better than the day we purchased it. We are very happy and greatful to Paul for helping us through the process. We also were able sign at a lower interest rate."

Briana Miller
Briana Miller

Briana Miller
Rocket Mortgage
142 Reviews
Kevin Campbell

"I would like to thank Briana Miller for exceptional service and customer care that she provided me with my Rocket Mortgage mortgage. Absolutely anything I had questions about or needed assistance ...I would like to thank Briana Miller for exceptional service and customer care that she provided me with my Rocket Mortgage mortgage. Absolutely anything I had questions about or needed assistance with her response was prompt if not immediate. This is the second mortgage I have acquired through Rocket Mortgage. I would not hesitate to reach out to Briana and her team the next time I need mortgage assistance. I work for the Penske Corporation at Porsche North Scottsdale an organization that is highly focused on our customer satisfaction and delivery of a quality product at the highest level. It was obvious from the beginning that Brianna and Rocket Mortgage have the highest level of customer satisfaction in mind for there customer. Kind regards-Kevin Campbell"

Andrew Romaya
Andrew Romaya

Andrew Romaya
Rocket Mortgage
142 Reviews
Hank Smith

"I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed ...I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed thru Rocket Mortgage. It was my good fortune to be connected with Andrew Romaya, a Purchase Mortgage Banker. I asked Andrew if they dealt in VA Loans and was assured that they deal in all kinds of Loans, including VA and would be more than happy to assist me. Andrew and I developed a good bond almost immediately. I found Andrew to be be informative and his knowledge and expertise were excellent. Andrew had me VA pre-approved Loan within the hour. I made an offer on a residence in Charleston and have signed a written offer. I just finished up the paperwork and starting with the initial phone to completion of paperwork was just over 48 hrs. The peace of mind that comes with this is immense. I hope to be able to consider Andrew a friend and of course my Go to Guy for all matters relating to Mortgage issues. Thanks Andrew for being so considerate and hard working and dedicated to your clients. Keep up the excellent work. Hank Smith"

Ryan Shaw
Ryan Shaw

Ryan Shaw
Rocket Mortgage
142 Reviews
Colin Murphy

"I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what...I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what my goals were, and he came to the honest conclusion that it just wasn't worth refinancing at this time based on my loan amount and what I wanted to achieve. I can't say how much I appreciate that honesty and time commitment for nothing on his end. I will certainly be referring friends and family to Ryan who can use the Rocket Mortgage services, or for myself down the road! Thank you Ryan!"

Tom Staperfenne
Tom Staperfenne

Tom Staperfenne
Rocket Mortgage
142 Reviews
Lori McIntosh

"Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was ...Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was throughout the entire mortgage process. From our initial contact to the successful closing, Tom demonstrated unwavering dedication, excellent communication, and a positive attitude that truly set him apart. One of the most impressive aspects of Tom's service was his consistent communication. In an industry where prompt and clear communication is crucial, Tom exceeded expectations. He ensured that my buyer and I were always well-informed about the status of our mortgage application, promptly addressing any concerns or questions we had. This level of transparency created a sense of trust and confidence that made the entire process much smoother. Tom's efficiency in gathering pertinent information was truly commendable. He not only understood the importance of timely responses but also took the initiative to request all necessary documentation promptly. This proactive approach eliminated unnecessary delays and showcased his commitment to providing a seamless experience for his clients. What truly stood out about Tom was his ability to maintain a positive and encouraging demeanor throughout the process. Despite facing setbacks, including losing a few offers, he remained resilient and focused on finding the best solution for us. His optimism was infectious and played a significant role in keeping our spirits high, even during challenging moments. Additionally, Tom's respect for my time as a realtor was evident in every interaction. He was incredibly efficient, ensuring that all paperwork was completed accurately and promptly. This attention to detail not only saved us time but also demonstrated his professionalism and commitment to delivering exceptional service. In conclusion, I wholeheartedly recommend Tom from Rocket Mortgage to anyone seeking a mortgage professional who goes above and beyond. His consistent communication, efficiency, positive attitude, and respect for our time made the entire experience not only successful but also enjoyable. Tom truly sets the standard for excellence in the mortgage industry, and I am grateful for the opportunity to have worked with him. -Lori McIntosh Coldwell Banker"