Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 17 of 374
Briana Miller
Briana Miller

Briana Miller
Rocket Mortgage
144 Reviews
Rob JK

"Briana was an outstanding loan expert from start to finish. She made what can often be a stressful and confusing process feel smooth, clear, and manageable. From our first conversation, she was ...Briana was an outstanding loan expert from start to finish. She made what can often be a stressful and confusing process feel smooth, clear, and manageable. From our first conversation, she was responsive, patient, and incredibly knowledgeable—always taking the time to explain each step and answer all of my questions without rushing. What really stood out was her attention to detail and commitment to getting the best possible outcome. She kept me updated throughout the entire process, proactively communicated any changes, and made sure there were no surprises along the way. It was clear she genuinely cared about helping me succeed, not just closing a transaction. I highly recommend Briana to anyone looking for a reliable, professional, and personable loan expert. She goes above and beyond, and I wouldn’t hesitate to work with her again in the future."

Paul Cuellar
Paul Cuellar

Paul Cuellar
Rocket Mortgage
143 Reviews
Judy Lujan

"Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to ...Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to take cash out in order to replace our aging roof. We completed the roof project, and realized that our home also need a restucco. We were considering a personal loan with our credit union, but were concerned about the 8% interest rate. We again contacted Paul to see if it was possible to once again refinance, with cash out in order to complete the upgrade to our home. Paul was able to make it all work for us in a very short amount of time. We now have a home that looks better than the day we purchased it. We are very happy and greatful to Paul for helping us through the process. We also were able sign at a lower interest rate."

Sean Gibala
Sean Gibala

Sean Gibala
Rocket Mortgage
143 Reviews
DeAnn Hughes

"Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was ...Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was painless. He listened to us and assisted with any question we had. The overall experience was nothing short of spectacular. The quality of service was outstanding, far surpassing my expectations, as we all know good customer service is not often something we encounter anymore. It’s clear that Sean , and his team truly treat thier clients the way they hope to be treated, and I hope for them the receive this on whatever situation they find themselve in. I really can't say enough good about my experience, I am just hoping in 2 years when we do this again Sean is there for us!"

Tim Heuer
Tim Heuer

Tim Heuer
Rocket Mortgage
143 Reviews
Reggie Harrison

"We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. ...We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. We got back in contact with Tim (because he was so patient and helpful that last time) and we're so glad we did. Tim is a really nice person. He is professional, patient and so very helpful. Tim was always available to answer a question and explained the refinance process to us all the way through. Tim is an asset to your company, and we are so glad that Tim was there to help us. Thank you, Tim and Rocket Mortgage!!"

Candice Kokalis
Candice Kokalis

Candice Kokalis
Rocket Mortgage
143 Reviews
Susan Brower

"Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find ...Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find something out on my own. She was able to develop a refinance plan that includes refinancing my home mortgage and also includees a loan attached to my property I owe to another company and the outstanding loan I have on a new car I purchased about a year ago. Rolling everything into one monthly payment is a huge benefit to me. She also assured me that when I am able to make a bulk payment to my refinanced mortgage, I can work with her or another Rocket representative to lower the interest I am being charged and my monthly payment. I look forward to doing this in the near future, so, even though my refinanced mortgage is a fixed, 30 year mortgage, I know I can trust what Candice has told me and I look forward to working with her and communicating with her in the future."

Chad Rabih
Chad Rabih

Chad Rabih
Rocket Mortgage
143 Reviews
KJ Marcoviche

"Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the ...Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the process was a synch. Everything was done on the ph. The only time I've seen paper work was on the day of closing when the Lawer came conveniently to my home. Chad was my guy that help me all the way. There was never any empty promises just straight up as to what to expect, and I'm happy to say I've had a better deal than I've expected. The new way of doing paperless business is the best thing ever. I can go on and on about this company and that's not something I ever done before so all I'll say is they really came true for me when I needed them to. Did I mention it took lest than 30 days from start to finish. I can't say every one will have the same experience I did but to me they are the best thing out there I'll never forget the wonderful experience I had with them. So for me, 5 stars for Rocket Mortgage and Chad. Jason Thomas. "

Ryan Shaw
Ryan Shaw

Ryan Shaw
Rocket Mortgage
143 Reviews
Colin Murphy

"I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what...I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what my goals were, and he came to the honest conclusion that it just wasn't worth refinancing at this time based on my loan amount and what I wanted to achieve. I can't say how much I appreciate that honesty and time commitment for nothing on his end. I will certainly be referring friends and family to Ryan who can use the Rocket Mortgage services, or for myself down the road! Thank you Ryan!"

Brent Fincham
Brent Fincham

Brent Fincham
Rocket Mortgage
142 Reviews
Sanny Mose

"Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. ...Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. He was very professional and make me feel I was important. After giving all the requirements needed to proceed with the loan and when he told me I was approved, I was shocked. I will definitely recommend Rocket Mortgage to my friends and family. Most of the people who I spoke with are professional and friendly. "

Manar Hilo
Manar Hilo

Manar Hilo
Rocket Mortgage
142 Reviews
Brian Chapman

"Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are ...Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are frustrated with a process would cope better if folks like Manar to the time to explain WHY things were happening. Rocket Mortgage/Rocket kept saying they were checking my employment--I was annoyed! This happened several times. I did not realize as time passes this information needs to be RE-verified every 30 days. If Manar just explained that, I am reasonable, and I would have understood and I would have had far more patience. Customer service must be direct, clear, and thorough. In all other ways, Manar was great!"

Amira Omar
Amira Omar

Amira Omar
Rocket Mortgage
142 Reviews
Beverly McNeil-Dieudonne

"Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return...Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return my call in a reasonable time which shows that she makes it her business to make sure that whatever issue I is handled in timely manner. She never leave me hanging when she is not sure of something but reach out to the person or other department and got back to me with the answer. Amira has been a pleasure to work with, she deserves more than five stars. if any of my friends and family already to refinance their home I will happily recommend Amira as the person to contact."