Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 17 of 373
Sean Gibala
Sean Gibala

Sean Gibala
Rocket Mortgage
143 Reviews
DeAnn Hughes

"Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was ...Absolutely Blown Away! I can’t say enough about Sean (and his team)! From the moment the process began, I was completely taken aback with the level of customer service. Every interaction was painless. He listened to us and assisted with any question we had. The overall experience was nothing short of spectacular. The quality of service was outstanding, far surpassing my expectations, as we all know good customer service is not often something we encounter anymore. It’s clear that Sean , and his team truly treat thier clients the way they hope to be treated, and I hope for them the receive this on whatever situation they find themselve in. I really can't say enough good about my experience, I am just hoping in 2 years when we do this again Sean is there for us!"

Candice Kokalis
Candice Kokalis

Candice Kokalis
Rocket Mortgage
143 Reviews
Susan Brower

"Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find ...Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find something out on my own. She was able to develop a refinance plan that includes refinancing my home mortgage and also includees a loan attached to my property I owe to another company and the outstanding loan I have on a new car I purchased about a year ago. Rolling everything into one monthly payment is a huge benefit to me. She also assured me that when I am able to make a bulk payment to my refinanced mortgage, I can work with her or another Rocket representative to lower the interest I am being charged and my monthly payment. I look forward to doing this in the near future, so, even though my refinanced mortgage is a fixed, 30 year mortgage, I know I can trust what Candice has told me and I look forward to working with her and communicating with her in the future."

Ryan Shaw
Ryan Shaw

Ryan Shaw
Rocket Mortgage
143 Reviews
Colin Murphy

"I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what...I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what my goals were, and he came to the honest conclusion that it just wasn't worth refinancing at this time based on my loan amount and what I wanted to achieve. I can't say how much I appreciate that honesty and time commitment for nothing on his end. I will certainly be referring friends and family to Ryan who can use the Rocket Mortgage services, or for myself down the road! Thank you Ryan!"

Paul Cuellar
Paul Cuellar

Paul Cuellar
Rocket Mortgage
142 Reviews
Judy Lujan

"Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to ...Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to take cash out in order to replace our aging roof. We completed the roof project, and realized that our home also need a restucco. We were considering a personal loan with our credit union, but were concerned about the 8% interest rate. We again contacted Paul to see if it was possible to once again refinance, with cash out in order to complete the upgrade to our home. Paul was able to make it all work for us in a very short amount of time. We now have a home that looks better than the day we purchased it. We are very happy and greatful to Paul for helping us through the process. We also were able sign at a lower interest rate."

Brent Fincham
Brent Fincham

Brent Fincham
Rocket Mortgage
142 Reviews
Sanny Mose

"Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. ...Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. He was very professional and make me feel I was important. After giving all the requirements needed to proceed with the loan and when he told me I was approved, I was shocked. I will definitely recommend Rocket Mortgage to my friends and family. Most of the people who I spoke with are professional and friendly. "

Tim Heuer
Tim Heuer

Tim Heuer
Rocket Mortgage
142 Reviews
Reggie Harrison

"We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. ...We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. We got back in contact with Tim (because he was so patient and helpful that last time) and we're so glad we did. Tim is a really nice person. He is professional, patient and so very helpful. Tim was always available to answer a question and explained the refinance process to us all the way through. Tim is an asset to your company, and we are so glad that Tim was there to help us. Thank you, Tim and Rocket Mortgage!!"

Amira Omar
Amira Omar

Amira Omar
Rocket Mortgage
142 Reviews
Beverly McNeil-Dieudonne

"Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return...Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return my call in a reasonable time which shows that she makes it her business to make sure that whatever issue I is handled in timely manner. She never leave me hanging when she is not sure of something but reach out to the person or other department and got back to me with the answer. Amira has been a pleasure to work with, she deserves more than five stars. if any of my friends and family already to refinance their home I will happily recommend Amira as the person to contact."

Ryan Reineck
Ryan Reineck

Ryan Reineck
Rocket Mortgage
142 Reviews
Marc Sabo

"I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a ...I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a provider that I'd be more than happy to work with. Ryan was incredibly professional and certainly knew his stuff. He was proactive in following up with me on various deliverables and was more than willing to make himself available both during and outside of normal business hours. I am very much looking forward to closing my new loan with Rocket Mortgage, and I have Ryan to thank for that. I would highly recommend him to friends and familyl "

Andrew Romaya
Andrew Romaya

Andrew Romaya
Rocket Mortgage
142 Reviews
Hank Smith

"I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed ...I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed thru Rocket Mortgage. It was my good fortune to be connected with Andrew Romaya, a Purchase Mortgage Banker. I asked Andrew if they dealt in VA Loans and was assured that they deal in all kinds of Loans, including VA and would be more than happy to assist me. Andrew and I developed a good bond almost immediately. I found Andrew to be be informative and his knowledge and expertise were excellent. Andrew had me VA pre-approved Loan within the hour. I made an offer on a residence in Charleston and have signed a written offer. I just finished up the paperwork and starting with the initial phone to completion of paperwork was just over 48 hrs. The peace of mind that comes with this is immense. I hope to be able to consider Andrew a friend and of course my Go to Guy for all matters relating to Mortgage issues. Thanks Andrew for being so considerate and hard working and dedicated to your clients. Keep up the excellent work. Hank Smith"

Manar Hilo
Manar Hilo

Manar Hilo
Rocket Mortgage
141 Reviews
Brian Chapman

"Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are ...Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are frustrated with a process would cope better if folks like Manar to the time to explain WHY things were happening. Rocket Mortgage/Rocket kept saying they were checking my employment--I was annoyed! This happened several times. I did not realize as time passes this information needs to be RE-verified every 30 days. If Manar just explained that, I am reasonable, and I would have understood and I would have had far more patience. Customer service must be direct, clear, and thorough. In all other ways, Manar was great!"