Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 17 of 352
Evan Haggerty
Evan Haggerty

Evan Haggerty
Rocket Mortgage
143 Reviews
Ayah Erzouki

"I recently closed on a home purchase with Rocket Mortgage, and I have to say that Evan was instrumental in making it happen. My situation was complex, and time was of the essence. From the start, Evan...I recently closed on a home purchase with Rocket Mortgage, and I have to say that Evan was instrumental in making it happen. My situation was complex, and time was of the essence. From the start, Evan demonstrated a deep understanding of the process, guiding me through each step with clarity and confidence. He was incredibly responsive, addressing my concerns and questions promptly, no matter how small. What truly sets Evan apart is his ability to move fast without sacrificing accuracy or thoroughness. We managed to close in just 10 days—something I didn’t think was possible given the complexities of my situation. Evan’s expertise and dedication were crucial in making this happen, and I couldn’t be happier with the outcome. If you’re looking for someone who can handle the most challenging scenarios with efficiency and professionalism, Evan at Rocket Mortgage is your guy. Highly recommend!"

Candice Kokalis
Candice Kokalis

Candice Kokalis
Rocket Mortgage
143 Reviews
Susan Brower

"Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find ...Candice exhibited what she needed to most with a customer like me. That is patience and flexability. Time and agin, I know I delayed her doing what she needed so that could do something or find something out on my own. She was able to develop a refinance plan that includes refinancing my home mortgage and also includees a loan attached to my property I owe to another company and the outstanding loan I have on a new car I purchased about a year ago. Rolling everything into one monthly payment is a huge benefit to me. She also assured me that when I am able to make a bulk payment to my refinanced mortgage, I can work with her or another Rocket representative to lower the interest I am being charged and my monthly payment. I look forward to doing this in the near future, so, even though my refinanced mortgage is a fixed, 30 year mortgage, I know I can trust what Candice has told me and I look forward to working with her and communicating with her in the future."

Ryan Shaw
Ryan Shaw

Ryan Shaw
Rocket Mortgage
143 Reviews
Colin Murphy

"I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what...I contacted Rocket Mortgage about possibly refinancing to a lower rate to save a few dollars on my monthly payment. Ryan spent over a half hour on the phone with me - reviewing my options, asking what my goals were, and he came to the honest conclusion that it just wasn't worth refinancing at this time based on my loan amount and what I wanted to achieve. I can't say how much I appreciate that honesty and time commitment for nothing on his end. I will certainly be referring friends and family to Ryan who can use the Rocket Mortgage services, or for myself down the road! Thank you Ryan!"

Paul Cuellar
Paul Cuellar

Paul Cuellar
Rocket Mortgage
142 Reviews
Judy Lujan

"Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to ...Paul contacted Judy and I the first part of 2019 and he demonstrated how we would be able to save money by consolidating our first and second mortgage into one monthly payment. We were also able to take cash out in order to replace our aging roof. We completed the roof project, and realized that our home also need a restucco. We were considering a personal loan with our credit union, but were concerned about the 8% interest rate. We again contacted Paul to see if it was possible to once again refinance, with cash out in order to complete the upgrade to our home. Paul was able to make it all work for us in a very short amount of time. We now have a home that looks better than the day we purchased it. We are very happy and greatful to Paul for helping us through the process. We also were able sign at a lower interest rate."

Brent Fincham
Brent Fincham

Brent Fincham
Rocket Mortgage
142 Reviews
Sanny Mose

"Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. ...Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. He was very professional and make me feel I was important. After giving all the requirements needed to proceed with the loan and when he told me I was approved, I was shocked. I will definitely recommend Rocket Mortgage to my friends and family. Most of the people who I spoke with are professional and friendly. "

Tim Heuer
Tim Heuer

Tim Heuer
Rocket Mortgage
142 Reviews
Reggie Harrison

"We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. ...We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. We got back in contact with Tim (because he was so patient and helpful that last time) and we're so glad we did. Tim is a really nice person. He is professional, patient and so very helpful. Tim was always available to answer a question and explained the refinance process to us all the way through. Tim is an asset to your company, and we are so glad that Tim was there to help us. Thank you, Tim and Rocket Mortgage!!"

Ryan Reineck
Ryan Reineck

Ryan Reineck
Rocket Mortgage
142 Reviews
Marc Sabo

"I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a ...I very much enjoyed my experience working with Ryan. My initial connection with him was more exploratory than anything. Very early on in the process, however, I felt like Rocket Mortgage was a provider that I'd be more than happy to work with. Ryan was incredibly professional and certainly knew his stuff. He was proactive in following up with me on various deliverables and was more than willing to make himself available both during and outside of normal business hours. I am very much looking forward to closing my new loan with Rocket Mortgage, and I have Ryan to thank for that. I would highly recommend him to friends and familyl "

Andrew Romaya
Andrew Romaya

Andrew Romaya
Rocket Mortgage
142 Reviews
Hank Smith

"I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed ...I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed thru Rocket Mortgage. It was my good fortune to be connected with Andrew Romaya, a Purchase Mortgage Banker. I asked Andrew if they dealt in VA Loans and was assured that they deal in all kinds of Loans, including VA and would be more than happy to assist me. Andrew and I developed a good bond almost immediately. I found Andrew to be be informative and his knowledge and expertise were excellent. Andrew had me VA pre-approved Loan within the hour. I made an offer on a residence in Charleston and have signed a written offer. I just finished up the paperwork and starting with the initial phone to completion of paperwork was just over 48 hrs. The peace of mind that comes with this is immense. I hope to be able to consider Andrew a friend and of course my Go to Guy for all matters relating to Mortgage issues. Thanks Andrew for being so considerate and hard working and dedicated to your clients. Keep up the excellent work. Hank Smith"

Manar Hilo
Manar Hilo

Manar Hilo
Rocket Mortgage
141 Reviews
Brian Chapman

"Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are ...Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are frustrated with a process would cope better if folks like Manar to the time to explain WHY things were happening. Rocket Mortgage/Rocket kept saying they were checking my employment--I was annoyed! This happened several times. I did not realize as time passes this information needs to be RE-verified every 30 days. If Manar just explained that, I am reasonable, and I would have understood and I would have had far more patience. Customer service must be direct, clear, and thorough. In all other ways, Manar was great!"

Paul Matouk
Paul Matouk

Paul Matouk
Rocket Mortgage
141 Reviews
Pierre Cadena

"The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every ...The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information amalgamation. Paul’s ability to communicate well and manage customer expectations made for an overall seamless experience. All of the aforementioned characteristics are certainly ones you should expect, but often do not receive, from any service provider or company. However, Paul even went above and beyond in a number of ways. These were the actions that ultimately differentiates Paul from others that I have worked with in a similar capacity. First, honesty and transparency. Paul’s unbiased advice allowed me to have critical information in various areas from a home financing insider. This allowed me to make informed and efficient decisions. Second, relationship. Clearly, it is evident that trying to build rapport and deeper relationships with customers is important to Paul. He took the time to get to know not only my wife and me, but also our situation and preferences. To then navigate and ‘hand hold’ us through every phase of the financing process, allowed us to never feel directionless in this journey. Lastly, continuous improvement. Paul asked for feedback on his and Rocket Mortgage’s performance at various points in time. I can only surmise that this was in an effort to improve on any areas where customers thought there could be room for improvement. It is comforting to know that Paul takes into account opinions from his customers and continuously seeks to improve his engagement and service. Overall, I could not be more pleased in choosing Rocket Mortgage as a financing partner, and, of course, having the great pleasure to work with Paul. "