Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 18 of 373
Paul Matouk
Paul Matouk

Paul Matouk
Rocket Mortgage
141 Reviews
Pierre Cadena

"The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every ...The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information amalgamation. Paul’s ability to communicate well and manage customer expectations made for an overall seamless experience. All of the aforementioned characteristics are certainly ones you should expect, but often do not receive, from any service provider or company. However, Paul even went above and beyond in a number of ways. These were the actions that ultimately differentiates Paul from others that I have worked with in a similar capacity. First, honesty and transparency. Paul’s unbiased advice allowed me to have critical information in various areas from a home financing insider. This allowed me to make informed and efficient decisions. Second, relationship. Clearly, it is evident that trying to build rapport and deeper relationships with customers is important to Paul. He took the time to get to know not only my wife and me, but also our situation and preferences. To then navigate and ‘hand hold’ us through every phase of the financing process, allowed us to never feel directionless in this journey. Lastly, continuous improvement. Paul asked for feedback on his and Rocket Mortgage’s performance at various points in time. I can only surmise that this was in an effort to improve on any areas where customers thought there could be room for improvement. It is comforting to know that Paul takes into account opinions from his customers and continuously seeks to improve his engagement and service. Overall, I could not be more pleased in choosing Rocket Mortgage as a financing partner, and, of course, having the great pleasure to work with Paul. "

Garrett Nicholas
Garrett Nicholas

Garrett Nicholas
Rocket Mortgage
141 Reviews
David Davenport

"This review is a bit late as I lost the link went for Garrett, We found him to be very professional, we have been with Rocket Mortgage and just find that the whole process is excellent. I'm not sure ...This review is a bit late as I lost the link went for Garrett, We found him to be very professional, we have been with Rocket Mortgage and just find that the whole process is excellent. I'm not sure where Rocket Mortgage find employees like Garrett but I can tell you he was very patient and very helpful when we refinanced our home. I can say that my experience with other lenders, servicer, and the like, was why we made a mistake going with someone other than Rocket Mortgage. The feeling we got from them was something like "Hey I'm doing you a favor so hurry and get things done" I can say that at times I find the whole application on line a bit daunting but Garrett ever the professional explained things and helped us the whole way. In my opinion he is a great guy, oh I forgot he contacted us to do the refinance we were thinking about it so Garrett must be psychic or something as he called the day I was going to start looking at a refi for a lower rate Thank you Garrett"

Chad Rabih
Chad Rabih

Chad Rabih
Rocket Mortgage
141 Reviews
KJ Marcoviche

"Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the ...Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the process was a synch. Everything was done on the ph. The only time I've seen paper work was on the day of closing when the Lawer came conveniently to my home. Chad was my guy that help me all the way. There was never any empty promises just straight up as to what to expect, and I'm happy to say I've had a better deal than I've expected. The new way of doing paperless business is the best thing ever. I can go on and on about this company and that's not something I ever done before so all I'll say is they really came true for me when I needed them to. Did I mention it took lest than 30 days from start to finish. I can't say every one will have the same experience I did but to me they are the best thing out there I'll never forget the wonderful experience I had with them. So for me, 5 stars for Rocket Mortgage and Chad. Jason Thomas. "

Jad Beydoun
Jad Beydoun

Jad Beydoun
Rocket Mortgage
140 Reviews
Jane Siegal

"I am writing to thank those who worked with me on my re-fi. I am not a new Rocket Mortgage customer, having worked with you several years ago. Each and every person I spoke to throughout the process,...I am writing to thank those who worked with me on my re-fi. I am not a new Rocket Mortgage customer, having worked with you several years ago. Each and every person I spoke to throughout the process, especially Jad Bedoun, was kind, interested in my story and offered complete explanation at every stage. But, I am writing about the extraordinary professionalism that occurred during a glitch that happened. Somehow a mistake was made after my first closing. I was told that the mortgage was cancelled due to closing costs which had never been mentioned. . I was devastated and called Jad who told me that he would look into it. After several days of back and forth, I was sure that lose mu re-fi I was moved from person to person and I finally heard from a higher up who told me that the glitch had been resolved and, after another closing, my loan would e approved at the exact cost that I was given at the beginning of the process. In this world of increasing incivility and decreasing personal responsibility , I was afforded respect and caring at every step. Everyone I worked with, especially Jad, was at the top of their game. I will tell everyone I know to do business with Rocket Mortgage; a company that is honorable and honest. I hope you will acknowledge your fabulous employees. Warmly, Jane Siegal 847-858-3047"

Josh Groenwald
Josh Groenwald

Josh Groenwald
Rocket Mortgage
140 Reviews
Jackie Marie

"My husband and I started our new house venture looking to sell two homes and purchase our new one together. I remember the process being extremely stressful and complicated when I purchased my first ...My husband and I started our new house venture looking to sell two homes and purchase our new one together. I remember the process being extremely stressful and complicated when I purchased my first home and was weary at the thought of having to do it again, times two! I spoke with Josh about our situation and he not only offered his professional services, but also advice and insight on how the process would work. Josh was never pushy, allowing us to take our own path and the time we needed to do it. I know that I always ask a ton of questions, and Josh was there to answer every one of them. He always stayed in contact with me, often giving me updates the second they would post to my Rocket Mortgage page. Josh was very knowledgeable, helpful and friendly throughout the entire process. his entire team of Rocket Mortgage employees were just as kind as him. I would recommend Rocket Mortgage to anyone and recommend Josh every time! Thank you for all your help in the purchase of our dream home!"

Bridgett McGinnis
Bridgett McGinnis

Bridgett McGinnis
Rocket Mortgage
140 Reviews
Reuben Edwards

"Hi, I am RaMu aka Reuben . I am a first time homeowner .I started this journey By going with a well known company(rocket mortgage)that was easy to contact. I reached out very skeptical To the process...Hi, I am RaMu aka Reuben . I am a first time homeowner .I started this journey By going with a well known company(rocket mortgage)that was easy to contact. I reached out very skeptical To the process with rocket . Then I found the diamond in a rough when I met Bridgett .Working with Bridgett has been one of the best business interactions I've ever had in my life. In the world full of dream sellers And people who view You as another sale I stumbled across a woman who is genuine , honest , helpful , and sweet and truly in this to help people on the road to Generational Wealth and well being. Not only is she spot on with the numbers and what you need from a financial standpoint to be a home owner she's very encouraging. As we all know this housing market is pretty hot in one moment you put in offer the next moment you're looking for another house. This can be Emotionally frustrating and Mentally draining, but her words of encouragement and mind for strategizing gave me the confidence to continue my home Is buying journey . Moving forward anyone that I come across that is serious about buying a home she is the first person that comes to mind that I think they should talk to and work with. She is always contactable she always returns calls no matter how busy her day is. She works weekdays and weekends All for her customer to have the ability to fulfill the dream of owning a home. This lovely woman's so focused to her work. In the world were we don't give people their roses is while they're living this review is my roses to her thank you !!!! for all you help . When it comes time to refinance she will be the first person I call. Thank you Always , RaMu"

Lee Abrahamian
Lee Abrahamian

Lee Abrahamian
Rocket Mortgage
139 Reviews
Robin McElwain

"Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, ...Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, So we went with NewDay USA. We were ready to close. We already got the appraisal and everything. That's when Lee contacted me and asked me to give him a chance. I was going around and around with NewDay, they just wouldn't come down below 3%. They wanted 3.75% with 2 points to get to 3.25 and $25000 cash. Lee said he could get me 2.25% and $35000 cash. We were floored. We called NewDay and said hold everything. I even asked if I needed to pay the $600 for the appraisal and NewDay said. Don't worry about it, they would eat it. Rocket was able to use their appraisal and we are in a comfortable loan that we can afford thanks to Lee. I thought he was going to get fired over that one. Thanks Lee"

Justin Camarena
Justin Camarena

Justin Camarena
Rocket Mortgage
139 Reviews
Allen Cabreros

"Justin has been great to work with and guided me properly on my first home and mortgage. His patience working with me, I travel a lot for business, was greatly appreciated. Although, I traveled a lot ...Justin has been great to work with and guided me properly on my first home and mortgage. His patience working with me, I travel a lot for business, was greatly appreciated. Although, I traveled a lot during our process he was very prompted and on top of the ball on helping me close as fast as possible. I think we closed just under 35 days which is very quick for being my first mortgage. He supported me after normal work hours which was very helpful during the times I was traveling on the west coast and dealing with the 3 hour time difference. He answered any questions, simple or complicated, I had and was very prompt. He stayed on top of all the items and documents I needed to complete which really helped in closing as fast as we did. Working with Justin was just so simple. I don't know what all the fuss and frustration was about I hear from my friends on applying for a mortgage. Justin is the type of person expected to get things done quickly that fits into the Quick Loans/Rocket Mortgage value and quick service."

Isaac Hochrein
Isaac Hochrein

Isaac Hochrein
Rocket Mortgage
139 Reviews
'Steve Kuban' TheLord IsmyTower

"ISAAC helps Rocket Mortgage (Rocket Mortgage) live up to its name! Our first pre-qualification letter given two months ago by Rocket Mortgage, was cancelled due to some lenders having regulations that...ISAAC helps Rocket Mortgage (Rocket Mortgage) live up to its name! Our first pre-qualification letter given two months ago by Rocket Mortgage, was cancelled due to some lenders having regulations that were excessively orderly and fussy concerning cash deposits (I'm a musician who performs concerts overseas who usually returns to the USA with most of my earned cash in hand). We pursued alternate financing with lenders who were less AR (anal retentive) about such matters. But one week after the cancellation, we saw a home online on Realtor.com and pressed "inquire"...and 75 seconds later I received a phone call from Isaac. What a nice guy, and very knowledgeable (just like our first Rocket Mortgage agent). I told him our original Rocket Mortgage pre-quality was cancelled despite our original agent doing everything in her power, and the reasons why, and within 30 minutes Isaac issued a second pre-qualification letter from Rocket Mortgage. It helped so much that when we processed the original application with Rocket Mortgage we uploaded all the necessary documents, so in the end all that Isaac needed additionally was online access to our bank accounts for funds verification. Nowadays EVERYTHING is lightning-fast, and with specialists like Isaac doing his job so well, and a system like the Rocket Mortgage portal, mortgage pre-qualification letters are a snap. Now....whether this one lasts or not, is still yet to be seen, but we're hopeful and will let you know. God bless."

Nicholas Sacco
Nicholas Sacco

Nicholas Sacco
Rocket Mortgage
139 Reviews
Nick Payton

"Nicholas was amazing to work with. I went through the process with 3-4 different lenders, and almost all of them seemed to be simply giving me the numbers I could get anywhere else. Not to mention, ...Nicholas was amazing to work with. I went through the process with 3-4 different lenders, and almost all of them seemed to be simply giving me the numbers I could get anywhere else. Not to mention, these other lenders were really moving numbers around and burying costs in areas that they assumed I wouldn't either notice or understand. After 1 conversation with Nick, he quickly gauged my needs and ability to understand all the mortgage estimate components. What was intended to be a quick call just to see if I could get better numbers from a larger non-local lender turned into an super pleasant and engaging call in which he covered all the information I wanted. Nicholas was direct and honest, giving a sense of complete and utter transparency throughout the process. Further, he went above and beyond to secure much better than average numbers that I was receiving from anyone else. Even later during the process, where it's typical for your banker to assign you an coordinator and closer, Nicholas was in touch with me and ever present to assist with even the most complicated questions about escrow and closing (which typically is hard to find a banker who is knowledgeable on the subjects). Without a doubt I will be referring my friends and family to Nicholas when they are ready to purchase homes, or refinance. Thanks for all the hard work Nick!"