Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 18 of 357
Manar Hilo
Manar Hilo

Manar Hilo
Rocket Mortgage
142 Reviews
Brian Chapman

"Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are ...Manar was responsive and professional. She seemed to be compassionate, which is important during these sometimes long, complex transactions. Only one important improvement needed, customers who are frustrated with a process would cope better if folks like Manar to the time to explain WHY things were happening. Rocket Mortgage/Rocket kept saying they were checking my employment--I was annoyed! This happened several times. I did not realize as time passes this information needs to be RE-verified every 30 days. If Manar just explained that, I am reasonable, and I would have understood and I would have had far more patience. Customer service must be direct, clear, and thorough. In all other ways, Manar was great!"

Andrew Romaya
Andrew Romaya

Andrew Romaya
Rocket Mortgage
142 Reviews
Hank Smith

"I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed ...I contacted Rocket Mortgage on a Thursday to inquire on getting a pre-approved loan for a residence in Charleston, Illinois. I decided to use Rocket Mortgage as my existing residence was financed thru Rocket Mortgage. It was my good fortune to be connected with Andrew Romaya, a Purchase Mortgage Banker. I asked Andrew if they dealt in VA Loans and was assured that they deal in all kinds of Loans, including VA and would be more than happy to assist me. Andrew and I developed a good bond almost immediately. I found Andrew to be be informative and his knowledge and expertise were excellent. Andrew had me VA pre-approved Loan within the hour. I made an offer on a residence in Charleston and have signed a written offer. I just finished up the paperwork and starting with the initial phone to completion of paperwork was just over 48 hrs. The peace of mind that comes with this is immense. I hope to be able to consider Andrew a friend and of course my Go to Guy for all matters relating to Mortgage issues. Thanks Andrew for being so considerate and hard working and dedicated to your clients. Keep up the excellent work. Hank Smith"

Paul Matouk
Paul Matouk

Paul Matouk
Rocket Mortgage
141 Reviews
Pierre Cadena

"The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every ...The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information amalgamation. Paul’s ability to communicate well and manage customer expectations made for an overall seamless experience. All of the aforementioned characteristics are certainly ones you should expect, but often do not receive, from any service provider or company. However, Paul even went above and beyond in a number of ways. These were the actions that ultimately differentiates Paul from others that I have worked with in a similar capacity. First, honesty and transparency. Paul’s unbiased advice allowed me to have critical information in various areas from a home financing insider. This allowed me to make informed and efficient decisions. Second, relationship. Clearly, it is evident that trying to build rapport and deeper relationships with customers is important to Paul. He took the time to get to know not only my wife and me, but also our situation and preferences. To then navigate and ‘hand hold’ us through every phase of the financing process, allowed us to never feel directionless in this journey. Lastly, continuous improvement. Paul asked for feedback on his and Rocket Mortgage’s performance at various points in time. I can only surmise that this was in an effort to improve on any areas where customers thought there could be room for improvement. It is comforting to know that Paul takes into account opinions from his customers and continuously seeks to improve his engagement and service. Overall, I could not be more pleased in choosing Rocket Mortgage as a financing partner, and, of course, having the great pleasure to work with Paul. "

Matt McCarty
Matt McCarty

Matt McCarty
Rocket Mortgage
141 Reviews
Ed Bouphavan

"My wife and I are first time home buyers. We found a beautiful condo for sale and wanted to make an offer. However, in order to do that we needed to get pre-qualified for a mortgage loan. Initially, I...My wife and I are first time home buyers. We found a beautiful condo for sale and wanted to make an offer. However, in order to do that we needed to get pre-qualified for a mortgage loan. Initially, I spent most of my weekend trying to get in contact with a mortgage broker for assistance but no one returned my call. I was in a jam, I wanted to be the first person to put in an offer to the condo. Desperately, I surfed the web and found Rocket Mortgage. At first, I was very hesitant of doing business with someone online. However, I took a chance and it was the best decision I ever made. I came in contact with Matt from Rocket Mortgage and within 30 minutes of filling out my application, he gave me a call. Not only did he make time to call me over the weekend, but he also answered any questions that I had as well as walked me through each step needed in order to get pre-qualified. At the end of our conversation, I was very impressed with his knowledge, patience and most importantly his professionalism. I would recommend Matt to anyone who is looking to buy a home! Thank you Matt! "

Josh Groenwald
Josh Groenwald

Josh Groenwald
Rocket Mortgage
140 Reviews
Jackie Marie

"My husband and I started our new house venture looking to sell two homes and purchase our new one together. I remember the process being extremely stressful and complicated when I purchased my first ...My husband and I started our new house venture looking to sell two homes and purchase our new one together. I remember the process being extremely stressful and complicated when I purchased my first home and was weary at the thought of having to do it again, times two! I spoke with Josh about our situation and he not only offered his professional services, but also advice and insight on how the process would work. Josh was never pushy, allowing us to take our own path and the time we needed to do it. I know that I always ask a ton of questions, and Josh was there to answer every one of them. He always stayed in contact with me, often giving me updates the second they would post to my Rocket Mortgage page. Josh was very knowledgeable, helpful and friendly throughout the entire process. his entire team of Rocket Mortgage employees were just as kind as him. I would recommend Rocket Mortgage to anyone and recommend Josh every time! Thank you for all your help in the purchase of our dream home!"

Aj Kazyak
Aj Kazyak

Aj Kazyak
Rocket Mortgage
140 Reviews
Brian Norwood

"I contacted AJ a good 6 months before we officially started our new house search. I had a million questions and he was a wealth of knowledge not only regarding new financing options, but also gave me ...I contacted AJ a good 6 months before we officially started our new house search. I had a million questions and he was a wealth of knowledge not only regarding new financing options, but also gave me some great insight into the sale or my current house. Over the 6 months we waited, he had a great follow up cadence that was not pushy or over bearing. Even though I rarely called him back, he continued to provide insight into the changing rates and options for when I was ready to move forward. When the time was right, I had a million more questions and scenarios I asked him to run through which he did with the utmost professionalism. He was always available when I needed him, even when he was not in the office. AJ is top notch and made the purchase of our new home quick, easy and stress-free. I highly recommend AJ and the Rocket Mortgage team."

Chris Klug
Chris Klug

Chris Klug
Rocket Mortgage
140 Reviews
David Olivieri

"Chris was fantastic. I decided that I was going to research what options I may have regarding reducing my interest rate. I have been in the same home for many years and so the interest was 7+%. I ...Chris was fantastic. I decided that I was going to research what options I may have regarding reducing my interest rate. I have been in the same home for many years and so the interest was 7+%. I was hesitant because my fear was that I was locking myself into something that would not be beneficial for me and my family. Once I started speaking with Chris I began to better understand my options. At no time did I feel pushed or rushed into making a decision. Chris is extremely knowledgeable, personable, professional and always made himself available if I had a question. In the rare circumstance Chris did not have the answer, he immediately would connect me with someone that did. I would highly recommend speaking with Chris if you are ready or just need some information about refinancing or purchasing a home. "

Sam Shabrang
Sam Shabrang

Sam Shabrang
Rocket Mortgage
140 Reviews
Gina Muccia

"I had the pleasure of working with Sam with Rocket Mortgage recently, and I couldn't be more impressed with the service he provided. From the moment I started my home loan application, the process was...I had the pleasure of working with Sam with Rocket Mortgage recently, and I couldn't be more impressed with the service he provided. From the moment I started my home loan application, the process was smooth, efficient, and stress-free. The online platform was incredibly user-friendly, and I appreciated how easily I could track the status of my application. What really stood out, though, was the outstanding customer service Sam provided us. The entire team at Rocket Mortgage was always available to answer any questions I had and provide guidance along the way. They were patient, knowledgeable, and genuinely committed to helping me find the best option for my needs. Every step felt personalized, and I never felt like just another number. I also have to mention how fast and seamless the approval process was. Rocket Mortgage made what can often be a complicated and lengthy process feel simple and quick. I was able to secure a great rate, and the whole experience exceeded my expectations. If you're looking for a reliable and customer-focused mortgage provider, I highly recommend Sam at Rocket Mortgage. He made refinancing my home an easy experience!"

Lee Abrahamian
Lee Abrahamian

Lee Abrahamian
Rocket Mortgage
139 Reviews
Robin McElwain

"Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, ...Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, So we went with NewDay USA. We were ready to close. We already got the appraisal and everything. That's when Lee contacted me and asked me to give him a chance. I was going around and around with NewDay, they just wouldn't come down below 3%. They wanted 3.75% with 2 points to get to 3.25 and $25000 cash. Lee said he could get me 2.25% and $35000 cash. We were floored. We called NewDay and said hold everything. I even asked if I needed to pay the $600 for the appraisal and NewDay said. Don't worry about it, they would eat it. Rocket was able to use their appraisal and we are in a comfortable loan that we can afford thanks to Lee. I thought he was going to get fired over that one. Thanks Lee"

Jacob Adelman
Jacob Adelman

Jacob Adelman
Rocket Mortgage
139 Reviews
Robert Dunn

"I'm a Marine Veteran who was about to lose my house because of divorce, my credit was good but wasn't sure if I would qualify 4 refinancing that would give me enough to pay off my ex-wife ...I'm a Marine Veteran who was about to lose my house because of divorce, my credit was good but wasn't sure if I would qualify 4 refinancing that would give me enough to pay off my ex-wife consolidation debts and refinance existing mortgage I decided to follow up on a Rocket Mortgage ad that showed up in my Gmail account. It led to my first conversation with Jacob, who right from the start praise me for my service and assured me that I was qualified for a low interest VA loan with my good credit. Once I had the final decree of divorce in my hand I contacted Jacob on a Friday to let him know the numbers that the court had laid down. The next day on a Saturday we were on the phone and starting the process of my refinance loan, and two months later, my home was officially my home again, with a mortgage payment that fit my budget. I'm forever grateful Fort Jacob and his teams help, and believing in me financially."