Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 154 of 373
Kimberly Flanary
Kimberly Flanary

Kimberly Flanary
Rocket Mortgage
17 Reviews
Keila Keller

"We had an incredible experience working with Kimberly at Rocket Mortgage. From day one, she was attentive, knowledgeable, and truly committed to helping us every step of the way. We were working on a...We had an incredible experience working with Kimberly at Rocket Mortgage. From day one, she was attentive, knowledgeable, and truly committed to helping us every step of the way. We were working on a very tight timeline to close on our home within a month, and Kimberly absolutely made it happen. She went above and beyond to keep everything moving smoothly, stayed on top of every detail, and was always available to answer our questions and guide us through the process. What really stood out was her dedication and care—she made what could have been a stressful experience feel manageable and even reassuring. It was clear she genuinely wanted the best outcome for us and worked tirelessly to make it happen. We are so grateful to have had Kimberly by our side during such an important milestone. If you’re looking for someone who is responsive, efficient, and truly goes the extra mile, Kimberly is the one. Highly recommend!"

Marisol Franco
Marisol Franco

Marisol Franco
Rocket Mortgage
17 Reviews
yade scull

"MARISOL FRANCO IS A EXCEPTIONAL REAL ESTATE AGENT -HIGHLY PROFESSIONAL,KNOWLEDGEABLE , AND TRUSLY DEDICATED TO HER CLIENTS. FROM THE VERY BEGINNING , SHE DEMOSTRATED GREAT ATTENTION TO DETAIL , CLEAR ...MARISOL FRANCO IS A EXCEPTIONAL REAL ESTATE AGENT -HIGHLY PROFESSIONAL,KNOWLEDGEABLE , AND TRUSLY DEDICATED TO HER CLIENTS. FROM THE VERY BEGINNING , SHE DEMOSTRATED GREAT ATTENTION TO DETAIL , CLEAR COMMUNICATION, AND A GENUINE WILLINGNESS TO GUIDE US THROUGH EVERY STEP OF THE PROCESS WITH PATIENCE AND TRANSPOARENCY. THANKS TO HER COMMITMENT, THE ENTIRE EXPERIENCE WAS SMOOTH,ORGANIZED AND STRESS FREE . SHE IS A TRUSTWORTHY PROFESSIONAL AND COMES HIGHLY RECOMMENDED ."

Ryan Hart
Ryan Hart

Ryan Hart
Rocket Mortgage
17 Reviews
Cathy Reid

"Oh, my goodness, I can't say enough about how wonderful Ryan was throughout our loan process. I'm not sure how we would have done it without him. He answered all of our questions and responded ...Oh, my goodness, I can't say enough about how wonderful Ryan was throughout our loan process. I'm not sure how we would have done it without him. He answered all of our questions and responded promptly any time I sent him a message. Anyone looking for a mortgage, Ryan is wonderful and so very helpful. I'd give him 10 stars if I could!"

Jason Hayzlett
Jason Hayzlett

Jason Hayzlett
Rocket Mortgage
17 Reviews
loretta bodwin

"Just wanted to say Jason Hayzlett has been my banker during this process and has helped me find the perfect fit for my home loan. He is knowledgeable, professional and has a very pleasant and ...Just wanted to say Jason Hayzlett has been my banker during this process and has helped me find the perfect fit for my home loan. He is knowledgeable, professional and has a very pleasant and positive personality. He always returns phone calls quickly and answers emails just as fast. Even when I was reluctant to move forward he was always encouraging, but patient and I really appreciated not being pressured! In my opinion, he is an asset to Rocket Mortgage you can't go wrong if you choose him to help you through the home loan process! Thanks for helping to make this an easy process!!"

Lucas Henderson
Lucas Henderson

Lucas Henderson
Rocket Mortgage
17 Reviews
Elaine West

"I can tell you Lucas was a tremendous help in understanding and processing our mortgage app. He worked with us until we got to exactly where we wanted to be with our mortgage. He also has a very calm ...I can tell you Lucas was a tremendous help in understanding and processing our mortgage app. He worked with us until we got to exactly where we wanted to be with our mortgage. He also has a very calm and reassuring attitude. I know that goes along with having a wealth of knowledge in getting a job done well. Good Customer Service is becoming a thing of the past but with Lucas it was there from start to finish. It made the process so enjoyable that we will miss our conversations with him. He's the "Go To" man. Thank You Lucas!!"

Andrew Johnson
Andrew Johnson

Andrew Johnson
Rocket Mortgage
17 Reviews
Donald Norvell

"I Donald Norvell having just went through a really bad experience with Loan Depot and their team of so called experts on home loans, 126 days of hell and they wanted to start the whole process over. ...I Donald Norvell having just went through a really bad experience with Loan Depot and their team of so called experts on home loans, 126 days of hell and they wanted to start the whole process over. they did not explain to me why however I wasn't going to spend anymore of my money to do what I already had spent on them .I was not going to even try to do this ever gain . MR. Andrew Johnson talked to me for about 3 to 5 minutes and I became very relaxed. I felt as if this person could help me .I gave Andrew a little information and he said he was going to call me back in a short while. Suprise as I was when he called me back whitin one hour he had a working plain for me .keep in mind that I was after a VA. loan,I spent less money with Rocket Mortgage and less paper work with Rocket Mortgage , ANDREW JOHNSON and his team completed the whole process in 26 days ,compared to Loan Depot 126 days without any results.I will recommend ANDREW and HIS TEAM ANY TIME,all of them was really greate too work with . Thank you to Andrew JOHNSON AND TEAM FOR YOUR HELP. "

Rick Jurado
Rick Jurado

Rick Jurado
Rocket Mortgage
17 Reviews
Stephanie Caudillo

"Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into ...Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into clear, manageable steps. Buying a home can be overwhelming, but Rick’s calm demeanor, wealth of knowledge, and unwavering dedication gave us complete confidence. He didn’t just process our loan—he championed it. He was always one step ahead, anticipating questions, catching details others might miss, and ensuring everything ran smoothly from pre-approval to closing. What truly set him apart was how personally invested he was in our success. He checked in regularly, advocated for us at every turn, and celebrated with us the moment we got the keys in hand. Thanks to Rick, we didn’t just buy a house—we found our home. If you’re looking for a loan officer who’s not only outstanding at what he does but also genuinely cares, Rick is the one."

Dezerae Kazarian
Dezerae Kazarian

Dezerae Kazarian
Rocket Mortgage
17 Reviews
Keith D

"I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review ...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me."

Joseph Kekhwa
Joseph Kekhwa

Joseph Kekhwa
Rocket Mortgage
17 Reviews
Lauren Dees Erickson

"Joseph is the reason my family was able to purchase a home before Christmas. Starting at the beginning, when I originally applied for a mortgage I was told I was approved for 1/5 of what I actually ...Joseph is the reason my family was able to purchase a home before Christmas. Starting at the beginning, when I originally applied for a mortgage I was told I was approved for 1/5 of what I actually qualified for. When I called in to get clarity, Joseph kindly took the time to review the application, identified a mistake in how my income was listed and supported getting me qualified for the correct amount. Additionally, throughout the process he kept me informed, answered all of my questions, was thorough and accurate. Honestly, he made the entire experience less stressful. I would recommend him without hesitation."

Giovanni Kiti
Giovanni Kiti

Giovanni Kiti
Rocket Mortgage
17 Reviews
Gwyn Beatty

"Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed. He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me. In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni."