Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 155 of 397
Rick Jurado
Rick Jurado

Rick Jurado
Rocket Mortgage
18 Reviews
Stephanie Caudillo

"Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into ...Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into clear, manageable steps. Buying a home can be overwhelming, but Rick’s calm demeanor, wealth of knowledge, and unwavering dedication gave us complete confidence. He didn’t just process our loan—he championed it. He was always one step ahead, anticipating questions, catching details others might miss, and ensuring everything ran smoothly from pre-approval to closing. What truly set him apart was how personally invested he was in our success. He checked in regularly, advocated for us at every turn, and celebrated with us the moment we got the keys in hand. Thanks to Rick, we didn’t just buy a house—we found our home. If you’re looking for a loan officer who’s not only outstanding at what he does but also genuinely cares, Rick is the one."

Dezerae Kazarian
Dezerae Kazarian

Dezerae Kazarian
Rocket Mortgage
18 Reviews
Keith D

"I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review ...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me."

Kelly Kelleher
Kelly Kelleher

Kelly Kelleher
Rocket Mortgage
18 Reviews
Dallas Meeler

"I am 24 years old, and have always jumped around apartments. It was time to finally purchase my first home, and let me tell you I was stressed, nervous, and everything in between. I filled out an ...I am 24 years old, and have always jumped around apartments. It was time to finally purchase my first home, and let me tell you I was stressed, nervous, and everything in between. I filled out an application on some realtor website, and with a snap of a finger I was receiving call after call in regards to getting a home loan, all acting like car salesman just wanting to have their way with my wallet. But then, Kelly called... She could here the stress, and anxiousness in my voice. Within seconds that feeling had all went away. Like I said before, it was my first time in the realm of purchasing my own property. Kelly explained everything to me; acronyms, what escrow is, tips, and the whole process in general. When I say everything, I mean everything—two sheets of printer paper filled out with notes from top to bottom, and front to back. Kelly had gotten to know me, not as a customer but as friend. She figured out what my budget was that was financially feasible, rather than what would fill her pockets, while emptying mine. Not only do I suggest Kelly, and Rocket Mortgage, to someone wanting to purchase a home, but I encourage any young first timer, who may be up in the air, stressed or nervous about home buying to reach out to Kelly, and I can confidently say it’ll be the best decision you make. Thank you, Kelly. — Written from the comfort of my FIRST, and OWN living room."

Giovanni Kiti
Giovanni Kiti

Giovanni Kiti
Rocket Mortgage
18 Reviews
Gwyn Beatty

"Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed. He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me. In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni."

Rose LaFleur
Rose LaFleur

Rose LaFleur
Rocket Mortgage
18 Reviews
Jean Aswad

"Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that ...Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that occurred was very reassuring to me She is a definite asset to the Mortgage process with Rocket Mortgage/ quicken Loan THANK YOU ROSE Jean Aswad"

James Landry
James Landry

James Landry
Rocket Mortgage
18 Reviews
Ellie Strand

"James was definitely a pleasure to work with. He was responsive to our many questions and explained the next steps thoroughly. There were no surprises. Throughout our interactions, he was courteous, ...James was definitely a pleasure to work with. He was responsive to our many questions and explained the next steps thoroughly. There were no surprises. Throughout our interactions, he was courteous, professional, and a pleasure to work with. I highly recommend him. If we refinance again, he will be our go-to guy."

Celine Lopez
Celine Lopez

Celine Lopez
Rocket Mortgage
18 Reviews
Jake Clark

"Being referred to Celine for my refinancing needs has been a blessing! I came to her with a challenging situation that previous bankers wouldn’t help me with! Celine did a magnificent job asking ...Being referred to Celine for my refinancing needs has been a blessing! I came to her with a challenging situation that previous bankers wouldn’t help me with! Celine did a magnificent job asking questions and communicating to me on how to navigate this challenging endeavor!! Every hurdle we faced and conquered she was in constant communication and helped me stay positive when I was starting to lose hope when those hurdles felt like walls!! With her hard work and dedication she made my dreams a reality!! I couldn’t be more happy with this amazing experience!!! 10/10 Highly Recommend."

Shaun Loubriel
Shaun Loubriel

Shaun Loubriel
Rocket Mortgage
18 Reviews
Clyde E. Hunter, jr

"Mr. Labreau was very thoughtful and prompt in his approach towards the endeavor. Knowledgeable in his craft he navigated me through each phase with positive results. His help was indispensable. As a...Mr. Labreau was very thoughtful and prompt in his approach towards the endeavor. Knowledgeable in his craft he navigated me through each phase with positive results. His help was indispensable. As a result everything he has put forth effort for me to get accomplished has been done . Once again thanks to you and "hats off" for a job well done."

Blake McMahon
Blake McMahon

Blake McMahon
Rocket Mortgage
18 Reviews
Raymond Heath

"Blake is absolutely AMAZING! From the very beginning, he was always there whenever we had questions, and no matter how big or small they were, he took the time to answer them with patience and genuine...Blake is absolutely AMAZING! From the very beginning, he was always there whenever we had questions, and no matter how big or small they were, he took the time to answer them with patience and genuine care. Buying a home can be stressful, but Blake made the entire process feel so much easier. He was knowledgeable, responsive, and always one step ahead, making sure we understood every part of the process. What really stood out, though, was how kind and approachable he was. Every conversation felt like talking with someone who truly wanted the best for us, not just someone doing a job. It's rare to find someone who combines professionalism with such a personal touch, and Blake does exactly that. He made us feel like we were his top priority from start to finish, and we always knew we were in great hands. If you're looking for someone who is honest, hardworking, incredibly helpful, and just an all-around great person, Blake is the one you want on your side. We couldn't have asked for a better experience. Thank you, Blake, for helping us make our new home a reality!"

Erick Mendez Garcia
Erick Mendez Garcia

Erick Mendez Garcia
Rocket Mortgage
18 Reviews
Madison Hamilton

"If I could give Erick more than five stars, I would do it without hesitation — because five simply does not feel like enough for the level of care, dedication, and genuine heart he brought to our ...If I could give Erick more than five stars, I would do it without hesitation — because five simply does not feel like enough for the level of care, dedication, and genuine heart he brought to our entire home-buying journey. From the very beginning, Erick went so far above and beyond that I am honestly still in awe. I will never forget that on Easter — a holiday — at 5 PM my time, Erick went into the office when he absolutely did not have to. And within just one hour, he had our pre-approval written up and ready to go. One hour. On Easter. That is not just good service — that is someone who truly, genuinely cares. Erick's knowledge throughout this entire process was absolutely incredible. He worked tirelessly to find us the best interest rate possible and made sure we understood every single step along the way. Nothing was ever confusing or overwhelming because Erick took the time to walk us through everything — every document, every detail, every question we had, no matter how big or small. He had a gift for making something that can feel so stressful feel completely manageable, and we are so grateful for that. But what made Erick truly one of a kind was not just his expertise — it was his heart. He was so warm, so genuinely sweet, and so excited for us every step of the way. You could feel how much he wanted this for us. When we got the news that we were getting our house, his enthusiasm matched ours, and that meant more than words can say. He was not just our banker — he felt like someone who was truly rooting for our family. Because of Erick, we are now in the home of our dreams. That is something we will carry with us forever, and his name will always be a part of that story. If you are looking for someone at Rocket Mortgage who will go to the ends of the earth for you, who will show up on holidays, who will fight for your best rate, hold your hand through every step, and do it all with the biggest, most genuine smile — Erick is your person!"