Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 162 of 397
Laurie Keyser

"Tony identified a refinancing option for me and my husband that was very advantageous. In a pretty short period of time, we worked through the details and were able to secure a low interest rate on ...Tony identified a refinancing option for me and my husband that was very advantageous. In a pretty short period of time, we worked through the details and were able to secure a low interest rate on a the new loan quickly. When I had questions as the loan processing took place over the next couple of weeks, Tony was able to get me the information I needed to ensure that the costs coming through were no different than what we had discussed that first day we solidified the deal. Having that access to the consistent personnel throughout the process was very helpful."

Marjorie Jean

"I cannot even put into words what a great banker Derek is. He is hardworking, passionate about his job, knowledgeable, honest and caring. Even though we didn’t buy a very expensive home, he treated us...I cannot even put into words what a great banker Derek is. He is hardworking, passionate about his job, knowledgeable, honest and caring. Even though we didn’t buy a very expensive home, he treated us like a top priority. I was talked into choosing a local bank over Rocket Mortgage by a realtor and family. I initially tried First Commonwealth bank and had a TERRIBLE experience. They lost me a 15,000 grant and the home I was suppose to close ok due to the loan officers incompetence. I found out a day before closing that closing was postponed. I wasted a weeks vacation that I took from work to move. Then after their mess up they made up lies about my credit report and tried to blame it on that. Defeated I almost bought an RV to live in with my family. I decided to try one last time and went back to Derek at Rocket. I just closed on my new home two days ago. The process was so easy and went smooth. I was supported by the team every step of the way. Derek even lent an ear to listen to my personal problems! He is ALWAYS working!! He deserves a raise and vacation! Anyway, being able to close so easily with Rocket showed me that First commonwealth lied to cover their mistake and their lie about my credit standing almost cost my family a home to call their own. Thank you Rocket Mortgage and especially Derek for making my dreams of being a homeowner a reality. I would recommend this bank to ANYONE. You can personally call me anytime if you have doubts! Derek has my number! Don’t believe the lie that local banks are better!"

Mike Booe

"We were fortunate to reach Kathy on our initial call seeking another Rocket Mortgage for a second home. She listened carefully to our goals, took the time to analyze a couple of options, and called ...We were fortunate to reach Kathy on our initial call seeking another Rocket Mortgage for a second home. She listened carefully to our goals, took the time to analyze a couple of options, and called back to explain the pros and cons of each. Once we selected the alternative right for us, she quickly described and collected the data necessary for the loan application. She advised us within a few days that we were credit approved, and then clearly explained the legal due diligence required for loan approval. That legal due diligence (tithe search, CCR analysis and status review, and appraisal) took longer than hoped (not Kathy’s fault), but thanks to foundation she prepared, it also was approved and the loan closed quickly thereafter. Kathy was personable, knowledgeable, efficient and professional, And she was largely responsible a successful result and two happy customers."

Ali Lovewell

"I can't tell you enough good things about the service I received with Omarien and Rocket Mortgage. Owning a home felt like a far off dream that I couldn't achieve being a single mom of 2. But from the...I can't tell you enough good things about the service I received with Omarien and Rocket Mortgage. Owning a home felt like a far off dream that I couldn't achieve being a single mom of 2. But from the first call I knew Omarien was going to help my little family make this happen and he did. I can't fully express how grateful I am and how thoughtfully I feel like I was walked through every step of this very scary process. Thank you Omarien and thank you Rocket Mortgage for seeing me as more than a number or a weighing of risk and liability, but rather a mother giving her all to give her kids a better life. This is truly a life-changing event for us and I can't thank you enough for treating this stranger with so much dedication and dignity."

Kevin Mehta

"Working with Elijah has been an absolutely outstanding experience. As a loan officer, he goes above and beyond for every client, combining deep knowledge, clear communication, and genuine care. From ...Working with Elijah has been an absolutely outstanding experience. As a loan officer, he goes above and beyond for every client, combining deep knowledge, clear communication, and genuine care. From start to finish, he kept everyone informed, answered every question promptly, and made what could have been a stressful process feel smooth and seamless. My clients felt completely confident and supported throughout the transaction, and it’s easy to see why. Elijah’s professionalism, integrity, and dedication truly set him apart. I’ve worked with many lenders over the years, and Elijah is one of the best in the business. I look forward to many more successful closings together. Highly recommend him to anyone looking for a loan officer who delivers results and builds trust every step of the way."

Johnnyg Gundelach

"Alex is a true professional. He is patient, knowledgeable, and persistent. If he can't answer his phone, he calls back within 30 minutes. He kept perseverating even when I thought things weren't ...Alex is a true professional. He is patient, knowledgeable, and persistent. If he can't answer his phone, he calls back within 30 minutes. He kept perseverating even when I thought things weren't going to work out for us. I greatly appreciated his dedication to our situation. From our experience, I highly recommend Alex Darwiche for your loan needs."

Tim Erwin

"We did our first Rocket Mortgage loan over a year ago. At the time we were told the Rocket would monitor to see if there was a better rate for us. Kyle reached out to us in mid-September with a refi...We did our first Rocket Mortgage loan over a year ago. At the time we were told the Rocket would monitor to see if there was a better rate for us. Kyle reached out to us in mid-September with a refi which brought our loan percentage down nearly 1%. Kyle was always available to answer our questions via text of email. In fact I once joked with him if he ever was not working. Kyle made the process easy, and fast. We closed our refi 3 1/2 weeks after first contact. Thanks Kyle!"

Debbie Merritt

"Kitty was wonderful to work with during my refinance process. She has a positive, upbeat, and friendly attitude. She was able to assist with issues that otherwise would have slowed the process. Very ...Kitty was wonderful to work with during my refinance process. She has a positive, upbeat, and friendly attitude. She was able to assist with issues that otherwise would have slowed the process. Very knowledgeable in her field of work. I appreciated her help every step of the way. She’d be an asset to any company she works for."

Baru Murray

"From the very first consultation, Sam Farraj demonstrated the highest level of professionalism, expertise, and genuine care that I could have hoped for in a home loan expert. He turned what can be a ...From the very first consultation, Sam Farraj demonstrated the highest level of professionalism, expertise, and genuine care that I could have hoped for in a home loan expert. He turned what can be a stressful, overwhelming process into a seamless, transparent, and empowering experience. Here’s why Sam stands out: Expertise and Knowledge Deep industry know-how:** Sam explained complex loan products, interest rates, and timelines in clear, easy-to-understand terms, helping me make informed decisions. Personalized solutions:** He listened carefully to my goals, financial situation, and timeline, then tailored loan options that fit perfectly with my needs. Communication and Accessibility Proactive communication:** Sam kept me updated at every step, answered questions promptly, and anticipated potential hurdles before they became issues. Transparent process:** There were no hidden fees or surprises—just honest guidance and real-time updates on rates, closing costs, and required documents. Service and Support Exceptional service:** He went above and beyond to simplify the mortgage process, from pre-approval to closing. Supportive throughout:** Sam provided reassurance during the sometimes stressful parts of obtaining a loan and celebratory encouragement as we moved closer to closing. Results and Impact Competitive terms:** Thanks to Sam’s guidance, I secured a loan with favorable terms that fit my budget and long-term plans. Peace of mind:** The entire experience left me confident and excited about homeownership, knowing I had a trusted expert in my corner. Why I Recommend Sam Farraj He combines technical prowess with a genuine, client-first approach. He is patient, thorough, and incredibly reliable. He makes complex processes feel simple and approachable. He’s a true partner who cares about your financial well-being beyond just closing the deal. If you’re navigating the mortgage journey, I wholeheartedly recommend reaching out to Sam Farraj at Rocket Mortgage. He’s not just a loan officer—he’s a trusted advisor who will help you achieve your homeownership dreams with clarity, integrity, and care."

Ramey Mascreen

"I am a real estate agent with Coldwell Banker Shook. I had a great experience working with Jordan for our mutual client. Duston our client told me himself Rocket Mortgage was great to work with. ...I am a real estate agent with Coldwell Banker Shook. I had a great experience working with Jordan for our mutual client. Duston our client told me himself Rocket Mortgage was great to work with. Jordan was always available to take calls. He looked out for the best interest of our client by requesting seller concessions and etc. Very much looking forward to working with Jordan again helping another first time home owner find a home."