Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 168 of 397
Chris Houle
Chris Houle

Chris Houle
Rocket Mortgage
15 Reviews
RASENDOR1

"Chris was AMAZING. First person I got wasn’t very helpful so I called back the next day and got Chris. He was very helpful. Answered all my questions even before the process was started. He explained ...Chris was AMAZING. First person I got wasn’t very helpful so I called back the next day and got Chris. He was very helpful. Answered all my questions even before the process was started. He explained things to me to make sure I understood what was going on. Even when an issue came up (NOTHING to do with Chris) he walked me through how to get it handled correctly. Chris went above and beyond to help me. He was available by text and phone call. Even if he was busy he would text me right back to let me know he would call me later that day. I appreciate everything he did. Chris made this whole process very easy."

Bruce Johnson
Bruce Johnson

Bruce Johnson
Rocket Mortgage
15 Reviews
Rob Weaver

"I have spent much of the past week calling various banks and mortgage companies to find the best rate available. This is also the 3rd time we have refinanced our home in the past 10 years. In all of ...I have spent much of the past week calling various banks and mortgage companies to find the best rate available. This is also the 3rd time we have refinanced our home in the past 10 years. In all of my experiences with the mortgage industry, I found Bruce to be a flawless professional. He showed in-depth knowledge about Rocket Mortgage processes and the VA Interest Rate Reduction Loan structure. He was able to answer nearly all of my questions immediately on the phone. What I found to be most reassuring was that he was not afraid to tell me when he didn’t know a definitive answer and that he was going to look it up or ask someone. This immediately built rapport between the two of us and made me feel very comfortable that I was getting honest information. Bruce has an absolute knack for communicating with people. He has a positive, can-do demeanor that made our conversations quite fun despite the cumbersome topic. His communication style is also impressive in the fact that Bruce maintained a polite, respectful, and professional manner throughout the entire conversation. This was, by far, the best mortgage experience I have ever had!"

Bianca Lares
Bianca Lares

Bianca Lares
Rocket Mortgage
15 Reviews
Kevin Castaneda

"Bianca was great throughout my whole process. Whether it was answering my questions or requesting certain documents, she was on top of it. Very grateful for her and the team. They made getting my ...Bianca was great throughout my whole process. Whether it was answering my questions or requesting certain documents, she was on top of it. Very grateful for her and the team. They made getting my first home a seamless process. For anyone who is wondering, she helped with a VA LOAN and was a great guide for all the procedures. You can tell she is very well informed and knows what she is doing, always putting the client first! Thank you Bianca !!!"

Tony Lopez
Tony Lopez

Tony Lopez
Rocket Mortgage
15 Reviews
Gary Winlund

"I have had 2 other loans through Rocket Mortgage over several decades. This last one with Tony Lopez was the best of the trio. I had few issues and Tony walked me through them as quickly and ...I have had 2 other loans through Rocket Mortgage over several decades. This last one with Tony Lopez was the best of the trio. I had few issues and Tony walked me through them as quickly and effortlessly[on my part] as was humanly possible, I can't say enough about his work ethic or knowledge of the process."

Toni Maloney
Toni Maloney

Toni Maloney
Rocket Mortgage
15 Reviews
Scott Goold

"We reviewed 3-4 lenders in the process of purchasing a condo in Hawai'i to be our permanent home. Toni found us a decent deal, however could have saved $3,000 using another banker with Rocket. I ...We reviewed 3-4 lenders in the process of purchasing a condo in Hawai'i to be our permanent home. Toni found us a decent deal, however could have saved $3,000 using another banker with Rocket. I turned down the less-expensive deal because of the professional courtesy, experience and kindness we received from Toni. She proved to be outstanding throughout the process. However, we were disappointed in Rocket in general. Once Toni passed us to other team members, Rocket's system caused much frustration. Simply put: Rocket staff are excellent. Rocket's heavy bureaucracy and redundant red-tape is less Rocket and more Rock. Thankfully Toni stepped in to help move our loan forward. The Rocket Rock cost us a week in unnecessary rent charges on what is now our former residence. Believe you also will be happy working with Toni. We're hoping Rocket streamlines their process going forward. Mahalo Toni ... look forward to visiting in Phoenix and visit us in Hawai'i soon! Much appreciated."

Chad McConnell
Chad McConnell

Chad McConnell
Rocket Mortgage
15 Reviews
Bianca Garcia

"Chad was incredible to work with. He was very helpful and patient with our never ending questions. He made our refinance process super easy. His clients are lucky to work with him, as we were. We ...Chad was incredible to work with. He was very helpful and patient with our never ending questions. He made our refinance process super easy. His clients are lucky to work with him, as we were. We highly recommend him!"

Jimmie Mccullar
Jimmie Mccullar

Jimmie Mccullar
Rocket Mortgage
15 Reviews
Jodi Kavanaugh

"We are first-time resale buyers, and Jimmie was incredibly patient and responsive in answering our questions and guiding us through the lending application and approval process. From the start, he ...We are first-time resale buyers, and Jimmie was incredibly patient and responsive in answering our questions and guiding us through the lending application and approval process. From the start, he connected with us on a personal level and built a caring rapport. Although other Rocket Mortgage team members were involved in the loan origination and closing steps, Jimmie stayed engaged throughout. We truly appreciate his service in helping us purchase our HGTV dream home and make our Hallmark love story a reality."

Chris Meldrum
Chris Meldrum

Chris Meldrum
Rocket Mortgage
15 Reviews
Joseph Comeau

"Chris was a great help and an integral part in getting this mortgage processed and advanced to its final stages. I had endless questions and he had most answers on hand and if not he responded ...Chris was a great help and an integral part in getting this mortgage processed and advanced to its final stages. I had endless questions and he had most answers on hand and if not he responded quickly. Not only that but he was quick to refer me to the on staff credit team who was also very helpful in resolving some disputes I had on my report. All in all a great experience thanks to all parties involved with Chris spearheading the opperation."

Michael Moorer
Michael Moorer

Michael Moorer
Rocket Mortgage
15 Reviews
Teresa Holmes Mock

"I would like to thank Michael for making us feel comfortable throughout this process. He was there 100 percent for any questions or concerns and helped us understand exactly what we were getting into....I would like to thank Michael for making us feel comfortable throughout this process. He was there 100 percent for any questions or concerns and helped us understand exactly what we were getting into. He explained the options we had and suggestions as to what would be the best way to go for us. Again, thank you Michael for everything you did to make this experience as easy and stress free as it was. Thomas and Teresa Mock."

Billy Mroue
Billy Mroue

Billy Mroue
Rocket Mortgage
15 Reviews
Rick Wilson

"Billy made the entire process easy and worry free. His knowledge and understanding made you feel comfortable and confident in what was being offered. With all the challenges faced today, Billy and ...Billy made the entire process easy and worry free. His knowledge and understanding made you feel comfortable and confident in what was being offered. With all the challenges faced today, Billy and Rocket Mortgage are a Winning Choice. No matter what I asked or threw at him, he was Always Friendly and completely knowledgeable. What have you got to lose, call Billy and see."