Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 172 of 373
Ken Gentile
Ken Gentile

Ken Gentile
Rocket Mortgage
13 Reviews
Kristi Mobley

"Ken was amazing. I was researching best home financing options on Need Wallet and entered my contact info thinking they would send me an email or reach out sometime that day. Within 15 seconds of ...Ken was amazing. I was researching best home financing options on Need Wallet and entered my contact info thinking they would send me an email or reach out sometime that day. Within 15 seconds of pressing submit, Ken called. I was still shopping around, but Ken made it so easy and was beyond helpful that I ended up having him get me my pre-approval done that day. Poor guy was stuck on the phone for over an hour answering my 40+ questions, explaining the different possible rates, different options, payments, etc. I'm really glad I stumbled upon that site and was lucky I was assigned Ken. Without him I would have probably continued shopping around and researching until I finally settled on whoever. But Ken's demeanor and customer service really sold me on Rocket Mortgage. If you're going to be stuck with someone for 30 years the best thing to have is a company with amazing customer service and they proved they have that."

Rose Guevara
Rose Guevara

Rose Guevara
Rocket Mortgage
13 Reviews
Ulices Hernandez

"Rose was an outstanding loan officer to work with from start to finish. She is incredibly knowledgeable, responsive, and truly cares about her clients’ success. She took the time to explain every step...Rose was an outstanding loan officer to work with from start to finish. She is incredibly knowledgeable, responsive, and truly cares about her clients’ success. She took the time to explain every step of the process clearly and made what can be a stressful experience feel smooth and manageable. Rose was always available to answer questions, provided honest guidance, and worked diligently to secure the best possible outcome. Her professionalism, attention to detail, and dedication truly set her apart. I highly recommend Rose to anyone looking for a reliable and trustworthy loan officer."

Mike Hakim
Mike Hakim

Mike Hakim
Rocket Mortgage
13 Reviews
Michael Perry

"I had an excellent experience working with Mike on my refinance. From start to finish, he was professional, knowledgeable, and incredibly helpful. He took the time to clearly explain each step of the ...I had an excellent experience working with Mike on my refinance. From start to finish, he was professional, knowledgeable, and incredibly helpful. He took the time to clearly explain each step of the process and made sure everything stayed on track, which made what can be a stressful experience feel smooth and manageable. What really stood out was his ability to combine a friendly, approachable style with a high level of expertise. I always felt confident that I was in good hands, and the end result—a lower rate and reduced monthly payment—speaks for itself. If you’re considering a refinance or any mortgage needs, I would highly recommend Mike. He’s the kind of advisor who genuinely helps you get things done the right way. Thank you, Mike!"

Sundos Hamad
Sundos Hamad

Sundos Hamad
Rocket Mortgage
13 Reviews
Michael Prazich

"What can I say that hasnt already been said? Sundos was a Godsend when it came to my refinance; there was a hang up on the documents needed because I had a solar system installed/leased about 8 years ...What can I say that hasnt already been said? Sundos was a Godsend when it came to my refinance; there was a hang up on the documents needed because I had a solar system installed/leased about 8 years ago and Rocket's underwriters picked up on the fact there were no words in the Solar Agreement lease addressing the possible event of my default of the lease. Subsequent to my system being installed, Fannie Mae and Freddi Mac made all lease agreements adddress this scenario and that's where the fun began. Sundos's patience and the many calming "I've got this, don't worry" was welcomed. If I was an employer needing to a right hand person who would be involved directly with my clients, I would want Sundos to be that person. Many thanks to her."

Erich Henschel
Erich Henschel

Erich Henschel
Rocket Mortgage
13 Reviews
Steven Porter

"Very knowledgeable and professional. Always answered me back quickly and always took his time explaining anything I had questions about. Was a pleasure to deal with and easy to talk to, so much so I ...Very knowledgeable and professional. Always answered me back quickly and always took his time explaining anything I had questions about. Was a pleasure to deal with and easy to talk to, so much so I caught myself going off track just bs’ing about unrelated topics to no fault of Erich, he was just that friendly. He definitely eased the worry I had about the whole process and helped make me feel comfortable from start to end. Thank you!!"

Jenna Hust
Jenna Hust

Jenna Hust
Rocket Mortgage
13 Reviews
Jim Downs

"Jenna was very helpful in guiding us through the mortgage process. All he steps were outlined, and she shepherded our account through to completion with professionalism and thoroughness. I would ...Jenna was very helpful in guiding us through the mortgage process. All he steps were outlined, and she shepherded our account through to completion with professionalism and thoroughness. I would recommend her to anyone who is ready to re-fi or acquire a mortgage."

Taylor Jonsen
Taylor Jonsen

Taylor Jonsen
Rocket Mortgage
13 Reviews
Philippe Alluard

"Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an ...Taylor was very efficient and easily reachable; she reached out to propose to convert my existing loan with rocket mortgage to a lower rate. Dealing with her was very easy, she was very cautious an onside quickly all meiosis. Things were not as easy with the closing team, asking repeatedly for the same documents, Communicating from you email addresses on a regular basis, making the closing difficult and producing the documents at the very last moment Overall, may experience was positive and I would recommend rocket mortgage."

Robin Jozwiak
Robin Jozwiak

Robin Jozwiak
Rocket Mortgage
13 Reviews
Rebecca Ross

"Robin was very friendly, professional and efficient. She was helpful with all of the questions I had and patiently explained all of our options in recasting vs refinancing. I even asked her to make ...Robin was very friendly, professional and efficient. She was helpful with all of the questions I had and patiently explained all of our options in recasting vs refinancing. I even asked her to make sure I understood by repeating her info to my hubby while she verified we both understood. I enjoyed working with her and hubby and I both felt secure in our future knowing that she helped us make the best decision for our finances and mortgage."

Alex Karkaba
Alex Karkaba

Alex Karkaba
Rocket Mortgage
13 Reviews
E Pierce

"Alex is absolutely amazing. He is actually the main reason that I decided to go with Rocket Mortgage. He is knowledgeable, sincere, patient, responsive, and informative. I’ve recommended him to ...Alex is absolutely amazing. He is actually the main reason that I decided to go with Rocket Mortgage. He is knowledgeable, sincere, patient, responsive, and informative. I’ve recommended him to multiple people and have nothing but great things to say."

Nolan Kejbou
Nolan Kejbou

Nolan Kejbou
Rocket Mortgage
13 Reviews
Deann D'onofrio

"Nolan was kind and energetic, he was engaged and made himself available all the time (I don't think this guy sleeps!) He was helpful, reassuring and solved any issue and answered all questions within...Nolan was kind and energetic, he was engaged and made himself available all the time (I don't think this guy sleeps!) He was helpful, reassuring and solved any issue and answered all questions within minutes or hours. He is an absolute star in customer service and I am so thankful that I had the chance to work with him!"