Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 174 of 373
Chantel Fougnie

"Aaron was great at presenting the benefits of refinancing my HELOC into a HEL! He provided me with numbers based on different limits and payment frequency-answering all my questions without ...Aaron was great at presenting the benefits of refinancing my HELOC into a HEL! He provided me with numbers based on different limits and payment frequency-answering all my questions without hesitation. The process was quick from application to funding."

Sandra Mello

"Latrese was wonderful. I was very frustrated with Rocket Mortgage and their unreasonable requests. I have done several loans in my lifetime and Rocket Mortgage was the worst I have ever dealt with. I ...Latrese was wonderful. I was very frustrated with Rocket Mortgage and their unreasonable requests. I have done several loans in my lifetime and Rocket Mortgage was the worst I have ever dealt with. I will certainly not refer anyone to them."

Laurie Minnick

"From the moment we started the process, it was clear that Gustavo was exactly who you want by your side when making big financial decisions. His expertise and professionalism were evident, but what ...From the moment we started the process, it was clear that Gustavo was exactly who you want by your side when making big financial decisions. His expertise and professionalism were evident, but what truly set Gustavo apart was his personable and caring nature. Even when we encountered a few unexpected hiccups, we genuinely felt like he had our best interests at heart and was committed to finding a solution for our unique situation. We highly recommend him to anyone considering refinancing or purchasing a home and kudos to Rocket Mortgage for hiring people with the kind of customer service skills we have all come to miss from these experiences. Gus is a keeper!!"

Mitch Paul

"From our first contact, Alex was(is) there for us. My Husband and I are retired seniors and while online services aren't incomprehensible, they can be challenging. His explanations are clear and ...From our first contact, Alex was(is) there for us. My Husband and I are retired seniors and while online services aren't incomprehensible, they can be challenging. His explanations are clear and understandable, and his customer focus is as fine as I've seen. Alex walked us through a complicated process, simplifying it without condescending or dumbing it down. He's a Keeper with promotable qualities. He should teach a master class on Senior Citizen "Hand Holding.""

Vincent Hall

"Tyler was an absolute to deal with. I never felt any pressure or ambiguity about the process. After dealing with a couple other reps from different lenders, it was a godsend to get the kind of help I ...Tyler was an absolute to deal with. I never felt any pressure or ambiguity about the process. After dealing with a couple other reps from different lenders, it was a godsend to get the kind of help I needed. He maintained contact and answered all my questions along the way. Tyler is a rarity and should be commended as such!"

Alex

"Working with Matthew was an outstanding experience from start to finish. He made what could have been a stressful and lengthy process feel smooth, clear, and manageable. His professionalism, patience,...Working with Matthew was an outstanding experience from start to finish. He made what could have been a stressful and lengthy process feel smooth, clear, and manageable. His professionalism, patience, and deep knowledge of the mortgage process gave me complete confidence along the way. What really stood out was his kindness and willingness to go the extra mile—always responding promptly to questions, providing helpful explanations, and making sure I understood each step. He kept me updated at all times and followed through on every detail with impressive thoroughness. Thanks to his guidance, the entire process felt seamless. I would highly recommend Matthew to anyone in need of a mortgage expert—you won’t find better service or support!"

Josh Sun
Josh Sun

Josh Sun

Rocket Mortgage
13 Reviews
Bernie Ortega

"Good morning Josh. I want to thank you for all your help in getting the process of my loan simple and stress free. Turning these times we don't need to add more worry to our plates. You were kind and ...Good morning Josh. I want to thank you for all your help in getting the process of my loan simple and stress free. Turning these times we don't need to add more worry to our plates. You were kind and quick within my questions. Thanks again and God Bless."

Gina Shakir

"Devin is and was AWESOME! I had just backed out of a potential refi with a company which experience became uncomfortable. Then, I met Devin and he made the entire experience clear, concise, seamless ...Devin is and was AWESOME! I had just backed out of a potential refi with a company which experience became uncomfortable. Then, I met Devin and he made the entire experience clear, concise, seamless and flawless. I just had to send him a personal text to let him know directly how much I appreciate him, and am thankful to Rocket for hiring true professionals like Devin. Best wishes to Devin and Rocket Mortgage!!!"

Monroe Winters

"I had no idea what to do to refinance or get a 2nd Mortgage on my home. Vincent had all the answers! He guided me through every step of the process, answering all my questions, and my loan was ...I had no idea what to do to refinance or get a 2nd Mortgage on my home. Vincent had all the answers! He guided me through every step of the process, answering all my questions, and my loan was submitted right the first time. There was no back and forth, this or that, and Vincent was there to insure there were no hiccups along the way. My loan was complete, accurate, and my money was right on time. Highly recommend this young man, he is a invaluable asset to your organization!!!"

Hector Urbina

"Hola, Miguel es una persona muy bien capacitada para el trabajo que esta haciendo en esta compania, una de las abilidades que me gusto mucho de el fue que desde el principio siempre me hablo en ...Hola, Miguel es una persona muy bien capacitada para el trabajo que esta haciendo en esta compania, una de las abilidades que me gusto mucho de el fue que desde el principio siempre me hablo en espanol que es mi primer idioma y me senti muy honrado de tener una persona con una experiencia maravillosa en el ramo y en mi propio idioma mucho mejor. muy bien capacitado para responder todas las preguntas que tuve derante el proceso desde el principio hasta el final me ofrecio mucha confianza y muy buena actitud y un caracter excepcional. estoy muy contento de que ustedes tengan un empleado tan capacitado en su compania y muy recomedable para qualquier persona que nescesite sus sevicios. attentamente: Hector Rodriguez."