"Austin was always available to answer questions and guide me through the refinancing process. There were moments when I questioned the process and he was able to clear things up for me and set my ...Austin was always available to answer questions and guide me through the refinancing process. There were moments when I questioned the process and he was able to clear things up for me and set my mind at ease. He presented himself like a friend who was in this with me and I really appreciated his time, kindness, and sense of humor."