Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 189 of 356
PhillyKS

"Highest praise from me goes to Adam! He was absolutely one of the most professional and helpful people I've had the pleasure to interact with in the business world. He was knowledgeable, super ...Highest praise from me goes to Adam! He was absolutely one of the most professional and helpful people I've had the pleasure to interact with in the business world. He was knowledgeable, super responsive, and as nice as could be. He made my entire experience easy and worry free. I wish him all the best in the future."

Steve Reviews

"I wanted to take a moment to express my sincere gratitude for your outstanding assistance throughout the process of our home refinance. Your professionalism, tenacity, and unwavering encouragement ...I wanted to take a moment to express my sincere gratitude for your outstanding assistance throughout the process of our home refinance. Your professionalism, tenacity, and unwavering encouragement truly made what could have been a daunting experience feel effortless. Your patience and understanding, especially during the completion of tasks required by the underwriters, did not go unnoticed. You were consistently responsive—whether it was late at night, on weekends, or even during holidays. Your dedication not only alleviated much of the stress associated with the refinancing process but also provided us with the guidance needed to ensure we remained compliant with all requirements. It is clear that you go above and beyond for your clients, and I believe you deserve recognition from the highest levels of Rocket Mortgage for your exceptional service. Thank you once again for your invaluable support; it has made a significant difference in our experience."

A. C. Waters

"Working with Mr. Eron Riley was a great experience! I appreciated the exceptional customer service Mr. Riley provided when I made a decision to refinance my home. Mr. Riley is professional, ...Working with Mr. Eron Riley was a great experience! I appreciated the exceptional customer service Mr. Riley provided when I made a decision to refinance my home. Mr. Riley is professional, knowledgeable, and patient as he works with his clients. He goes above and beyond to address your questions and concerns in an honest and accurate manner. The exceptional experience I had with Rocket Mortgage is credited to Mr. Riley’s ability to exceed company expectations, his strong communication skills, and his attention to detail when reviewing the financing documents with clients. It is so nice to know that there are still companies that hire professionals, like Mr. Eron Riley, who demonstrate a high ethic of care and provide excellent customer service."

Alain Rodriguez

"Robbie’s knowledge of the mortgage loan process is second to none! I was working with a different company and right after my first conversation with Robbie, I decided to work with Rocket Mortgage. ...Robbie’s knowledge of the mortgage loan process is second to none! I was working with a different company and right after my first conversation with Robbie, I decided to work with Rocket Mortgage. Robbie was easy to work with and made the process very easy!"

Amogh Sharma

"Brandon was an absolute pleasure to work with from start to finish. Throughout the entire process, he demonstrated a high level of diligence, professionalism, and attention to detail. He approached ...Brandon was an absolute pleasure to work with from start to finish. Throughout the entire process, he demonstrated a high level of diligence, professionalism, and attention to detail. He approached every task with care and made sure that everything was handled thoroughly and efficiently. What stood out most was how easy and comfortable he was to work with—he maintained clear communication, stayed organized, and ensured that every step of the process moved forward smoothly. In addition, Brandon was always very responsive and easy to reach whenever questions came up. He consistently replied in a timely manner and took the time to provide clear, helpful answers, which made the experience stress-free and reassuring. It was evident that he truly cares about the people he works with and wants to make sure they feel informed and supported. Overall, working with Brandon was a great experience. His reliability, strong work ethic, and approachable attitude made a big difference. I would absolutely recommend him to anyone looking for someone who is knowledgeable, dependable, and genuinely great to work with. Highly recommended."

Paris Davis

"I recently worked with Anthony at Rocket Mortgage, and I couldn't be more impressed with the service I received. From the very beginning, Anthony was exceptionally easy to work with. He was incredibly...I recently worked with Anthony at Rocket Mortgage, and I couldn't be more impressed with the service I received. From the very beginning, Anthony was exceptionally easy to work with. He was incredibly responsive to all my inquiries and made the entire process as smooth as possible. Whenever I had a question or needed clarification, Anthony was quick to respond and always provided clear and helpful information. His commitment to customer service and his expertise in the lending process truly stood out. I felt supported and confident every step of the way, thanks to Anthony's dedication. If you're looking for a loan officer who is not only knowledgeable but also genuinely cares about making your experience a positive one, I highly recommend reaching out to Anthony at Rocket Mortgage. His professionalism and responsiveness deserve a full five-star rating!"

Tauni Swenson

"If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June ...If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June 3 and have had no success in getting follow up when I realized there was no information in the email that was sent to me. It's now June 22 and, after an hour of trying to reach someone in the chat, trying to call in and getting complete runaround, I finally got to DeAnn. She was determined to help me find the right people and stayed on the call with me throughout each interaction (most of which still just people telling me they could not find my loan nor my info, but with no proactivity to help). She helped calm my nervous system, assured me she'd continue to help me find the information I needed, and was able to find and send me the document that was supposed to be sent June 3. While I'm still trying to get the right department to help me progress my issue, I feel comfortable now knowing I have DeAnn's number and a champion within Rocket. THIS is what customer service should look and feel like. What a superstar."

dan owens

"Great to work with. Made it personable. Answered all questions and made sure we understood everything happening. She keep us aware of timelines and all closing issues in our HELOC. You couldn’t ask...Great to work with. Made it personable. Answered all questions and made sure we understood everything happening. She keep us aware of timelines and all closing issues in our HELOC. You couldn’t ask for better customer service. If ever needed again, she would be the reason to return."

Linda Homme

"My husband and I haven't had a mortgage loan for quite some time. I was not looking forward to going through all the hoops that a mortgage requires. I was pleasantly surprised when I first talked ...My husband and I haven't had a mortgage loan for quite some time. I was not looking forward to going through all the hoops that a mortgage requires. I was pleasantly surprised when I first talked with Zach regarding a loan approval. He was very reassuring and so great to work with. We received loan approval quickly. The house hunting process began. When we found a house the process was quickly put into play. I received updates on my rocket account and followed through with all that was requested (Zach had told me that was an important part of the process). If I had a crisis in the house search, I would call and Zach responded at once, no waiting for more approvals from committees. Zach was professional, knowledgeable, kind and always courteous. Having a good loan officer handle the loan application is so important and I feel Zachary is that kind of loan officer."

Carolyn DuBois

"Saad was patient and understanding of our needs. The process ,however, was redundent and difficult to navigate. I.E. we had to send documents again even though the loan page said task complete? Seems ...Saad was patient and understanding of our needs. The process ,however, was redundent and difficult to navigate. I.E. we had to send documents again even though the loan page said task complete? Seems like departments don"t communicate with one another."