Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 191 of 374
Matthew Brisse

"This is an unsolicited response. In fact, Christian tried to convince me not to send you this note. A mark of a true professional. I want to take time out of our busy day to recognize Christian for ...This is an unsolicited response. In fact, Christian tried to convince me not to send you this note. A mark of a true professional. I want to take time out of our busy day to recognize Christian for his excellent customer service. I’ve been very impressed with his professionalism and due diligence. He has kept me in touch with the process without being overzealous. Balance is key to customer service and Christian has struck an amazing balance. He has also been extremely responsive, especially when I needed a quick response. Truly impressed with his work ethic and as a result with Rocket Mortgage. -Matt"

Tim Popely

"Serena was extremely helpful and attentive during the application process. She answered all of my questions promptly, professionally, and in a friendly manner. Unfortunately I was unable to get the ...Serena was extremely helpful and attentive during the application process. She answered all of my questions promptly, professionally, and in a friendly manner. Unfortunately I was unable to get the loan I wanted. Serena was very compassionate and empathetic to my situation and made me feel a little better in a bad situation. Because of Serena, I will contact Rocket Mortgage again should I decide to refinance in the future. Rocket Mortgage is lucky to have Serena as an employee."

Marinett Briellard

"I would definitely give Mr. West not only 5 stars but 10 stars.Mr. West worked so diligently with me and my husband in helping us get the documents needed; helping us navigate through the electronic ...I would definitely give Mr. West not only 5 stars but 10 stars.Mr. West worked so diligently with me and my husband in helping us get the documents needed; helping us navigate through the electronic process and working out ways to keep the refinance process moving. We appreciated his knowledge and the way he kept us in the loop about what was happening. We couldn't have done it without him. We were blessed to have him work with us."

Aley Boswell-Lake

"Amy, Amy, Amy—what a joy it was to work with you, even for a brief moment! The one and only Amy Wouters stepped in on behalf of Malack while she was away, and let me tell you, she was just as ...Amy, Amy, Amy—what a joy it was to work with you, even for a brief moment! The one and only Amy Wouters stepped in on behalf of Malack while she was away, and let me tell you, she was just as enthusiastic, kind, and knowledgeable. Amy ensured that the process continued seamlessly in Malack's absence, making sure everything was on track and that I was well taken care of.I am so grateful for this dynamic duo. They shattered all the stereotypes and fears associated with buying a mortgage and fixing your credit score, making these daunting tasks feel like a myth! When you have people who genuinely care and love their job, it shows, and Amy exemplified this perfectly.Thank you, Amy, for your outstanding service and for making the experience so smooth and stress-free. Your dedication and passion are truly commendable!"

Jessica Carvalho

"DeVonta is amazing! He is very committed to going above and beyond. I was able to purchase my first home with his help. He made sure all of my questions were answered, he guided me and educated me ...DeVonta is amazing! He is very committed to going above and beyond. I was able to purchase my first home with his help. He made sure all of my questions were answered, he guided me and educated me from start to finish. He made, what i thought would be a difficult and stressful experience, a very pleasant one! He has great communication and made sure that everyone stayed informed every step of the way. I will definitely be referring my family and friends to him. Thank you again DeVonta!"

Yves Gacinya

"I had an excellent experience working with Rocket Mortgage, especially Kevin. He was incredibly professional, responsive, and truly on top of everything throughout the entire process. No matter the ...I had an excellent experience working with Rocket Mortgage, especially Kevin. He was incredibly professional, responsive, and truly on top of everything throughout the entire process. No matter the time—day, night, weekends, or even holidays—he was always available to answer any questions and provide clear guidance. Kevin made what can be a stressful process feel smooth and manageable. Highly recommend working with him!"

David Allen

"Michele was courteous and professional and went out of her way to fit a loan that met our needs. She was very patient with us despite our less than computer savvy skills. She made the whole process ...Michele was courteous and professional and went out of her way to fit a loan that met our needs. She was very patient with us despite our less than computer savvy skills. She made the whole process smooth and effortless. It was a pleasurable experience because Michele did everything in her power to make sure our needs were met. She's the BEST!"

Courtney Orgeron

"Austin is, without a doubt, amazing at what he does. He has gone above and beyond to help me get my refinance done. He always responds to my questions very quickly and if he can't answer them, he will...Austin is, without a doubt, amazing at what he does. He has gone above and beyond to help me get my refinance done. He always responds to my questions very quickly and if he can't answer them, he will ask someone who can. He has put me at ease by explaining every step of the process. Anyone looking to refinance would be lucky to have Austin to help them through."

Ursula P

"Perry has been the best part of this experience. It's stressful to go through the mortgage process but Perry was always there to answer questions, understand my concerns, and keep things moving ...Perry has been the best part of this experience. It's stressful to go through the mortgage process but Perry was always there to answer questions, understand my concerns, and keep things moving forward. He is friendly, professional, knowledgable, and seems to genuinely care about the client. He made himself available via text, email, and phone at times that worked for me. I can't say enough positive things about Perry as a Rocket Mortgage client agent."

anne garcia

"I wish Matthew could organize and manage every part of my life . He is a great communicator , worked on my loan while he was on vacation , he never sounded frustrated with me when I had a 1000 stupid...I wish Matthew could organize and manage every part of my life . He is a great communicator , worked on my loan while he was on vacation , he never sounded frustrated with me when I had a 1000 stupid questions - all of which he knew the answers to . I had many barriers to getting a loan so my process took 10 months and Matthew was there helping me tear down every barrier and ultimately I got a loan ."