Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Rudy Studd

"Jon was absolutely fantastic throughout the entire process. He was extremely knowledgeable, and was able to explain very difficult concepts in easy to understand terms. He was always available and had...Jon was absolutely fantastic throughout the entire process. He was extremely knowledgeable, and was able to explain very difficult concepts in easy to understand terms. He was always available and had a terrific attitude - only being able to give him 5 stars is a travesty."

J FERRER

"Jonathan was really a good help for me, from start to close. Very friendly person makes me feel like a good friend and makes me feel home, coming from Hawaii he understand the culture. And he can ...Jonathan was really a good help for me, from start to close. Very friendly person makes me feel like a good friend and makes me feel home, coming from Hawaii he understand the culture. And he can switch from being a local person in Hawaii and back to being professional. Overall he’s work ethics goes above and beyond; communication is very excellent, can be contacted anytime. uploading and information gathering is very instant. The whole process He made it seamless. Thank you for your help."

Jim Champlin

"Without Mackenzie I doubt this closing would ever have happened. The communication with other areas left me confused. Mackenzie had a caring attitude about my VA loan whereas others I spoke to gave ...Without Mackenzie I doubt this closing would ever have happened. The communication with other areas left me confused. Mackenzie had a caring attitude about my VA loan whereas others I spoke to gave me information but in a dispassionate manner. Thank you, Mackenzie. I am happy to be with Rocket Mortgage but also happy Mackenzie is."

Carolyn Mimms

"As a first time homeowner I went into this process nervous, unsure, and honestly a little overwhelmed. That all changed the moment I connected with Ashleigh from Rocket Mortgage. From day one she was ...As a first time homeowner I went into this process nervous, unsure, and honestly a little overwhelmed. That all changed the moment I connected with Ashleigh from Rocket Mortgage. From day one she was the definition of professionalism, patience, and transparency. Ashleigh has this rare ability to make something as intimidating as buying a home feel simple and stress free. She walked me through every single step, explained every document and number in plain English, and never once made me feel like I was asking a “dumb question.” She took the time to make sure I understood everything and that level of care made all the difference. What impressed me the most was her honesty and transparency. There were no surprises, no hidden details, and no runaround. Every call, every email, every update was clear and timely. I always felt like I was her top priority even though I know she must be helping so many other people too. Thanks to Ashleigh what could have been one of the most stressful experiences of my life turned into one of the most exciting. I walked away not just with a house but with total confidence that I made the right decision every step of the way. If you are buying a home especially if it is your first time do yourself a favor and get Ashleigh in your corner. She is more than just a mortgage professional. She is a guide, a teacher, and a true advocate for her clients. I can honestly say I would not be a homeowner today without her help. Michael Martin"

Todd Wigert

"Stephen was very helpful start to finish as we explored and ultimately closed on a home equity loan. With strong communication and quick responses, there was never concern that important information ...Stephen was very helpful start to finish as we explored and ultimately closed on a home equity loan. With strong communication and quick responses, there was never concern that important information would get missed or that questions would go unanswered. Happy to recommend Stephen specifically, and Rocket Mortgage overall for offering a very smooth process and transaction."

Kimberly Nobrega

"Chase is extremely knowledgeable, responsive, and professional. I felt cared for and confident in my refinance decision. My many questions were answered timely and with his expertise as he assisted me...Chase is extremely knowledgeable, responsive, and professional. I felt cared for and confident in my refinance decision. My many questions were answered timely and with his expertise as he assisted me in making the best decision for my situation. Chase's support paired with empathy and candor takes out the guess work and makes the whole process seamless to navigate. Highly recommend working with him - I plan to!"

R M

"Annette did her best, her background supporting teams were dragging their feet. It took 105 days to close the loan. I think Rocket mortgage can do better, faster. I also lost the my interest rate by a...Annette did her best, her background supporting teams were dragging their feet. It took 105 days to close the loan. I think Rocket mortgage can do better, faster. I also lost the my interest rate by a point... In my opinion there should be more better communication among different teams, within Rocket mortgage company."

Susan Rousseau

"We both appreciate all you have done for us to make this loan work out. Nathan kept us informed from day 1 til closing. He explained everything to us and returned our calls promptly. A pleasure to do ...We both appreciate all you have done for us to make this loan work out. Nathan kept us informed from day 1 til closing. He explained everything to us and returned our calls promptly. A pleasure to do business with & very highly recommended!! Thanks so much. We will refer other clients to him!!!!"

Sherry Littrell

"Jared Hill has decided to look in Stillwell OK. Because it is over an hour away, it is hard to get permission from the agents to show them. Most of them he finds are on Zillow or Realtor.com. They ...Jared Hill has decided to look in Stillwell OK. Because it is over an hour away, it is hard to get permission from the agents to show them. Most of them he finds are on Zillow or Realtor.com. They do not give agent phone numbers just fill out a form and ask for information. I have emailed all week no answers. I talked to Michelle at Coldwell Banker and asked her to see if she could refer him to an agent near there like in Talequah. The if he comes back this direction I would be happy to assist him again. But I have emailed the agent on 2 of the ones he wanted to see from Centry 21 and no answers. I did have a phone number and email for that angent. He did not return calls or emails. So I think he would get better service there if he were with a local realtor. Sherry"

Wilma Gahret

"PATRICK WENT OUT OF HIS WAY IN ORCHESTRATING US REFINANCING OUR HOUSE AND GETTING A LOAN. HE HAS GREAT PEOPLE SKILLS AND IS HIGHLY KNOWLEDGEABLE IN HIS CRAFT. HE IS INDEED A REAL ASSET TO ROCKET ...PATRICK WENT OUT OF HIS WAY IN ORCHESTRATING US REFINANCING OUR HOUSE AND GETTING A LOAN. HE HAS GREAT PEOPLE SKILLS AND IS HIGHLY KNOWLEDGEABLE IN HIS CRAFT. HE IS INDEED A REAL ASSET TO ROCKET MORTGAGE AND WE ARE SO LUCKY TO HAVE BEEN HOOKED UP WITH HIM IN HANDLING OUR BUSINESS."