Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 21 of 397
Ed Montague

"We currently have a Rocket Mortgage on our primary residence. This is our second loan using Rocket Mortgage. Both experiences have been handled quickly and efficiently. So when it came time to ...We currently have a Rocket Mortgage on our primary residence. This is our second loan using Rocket Mortgage. Both experiences have been handled quickly and efficiently. So when it came time to refinance our rental house we looked to Rocket Mortgage. This was all to prepare for retirement a year from now. Unfortunately retirement came sooner and I found myself unemployed but with a generous severance package before I could complete the loan transaction. Adam (Ahmad) was our principle contact during all of this. We immediately felt his honest interest in accomplishing our goals and helping my wife and I. He called often to direct us in the many steps. He wished me happy birthday. I sent him a photo of my granddaughter and I doing one of our favorite things together. He shared his life with us as well. We never felt pressured. I am certain he feels as badly as we do on a personal level that we were not able to complete the loan. Evidently severance doesn't satisfy the underwriters. No fault on Adam or Rocket Mortgage. We will be back and will request Adam as our representative. Thank you friend. Ed and Allyson Montague"

Becki Pildner

"Working with Kyle and his team at Rocket Mortgage was by far the most seamless and stressLESS refi we have ever experienced. We found him to be honest, kind and considerate while being extremely ...Working with Kyle and his team at Rocket Mortgage was by far the most seamless and stressLESS refi we have ever experienced. We found him to be honest, kind and considerate while being extremely informative and educational. What he said he would do and when step after step, happened exactly as he had told us. It was so efficiently done that I'm still amazed a week after signing the closing docs (which was only 31 days from start to finish!). We'd work with Kyle and Rocket Mortgage again any time and have NO issues referring him to anyone. We were able to follow the loan progress online any time we wanted and connect with him and his team anytime with questions through our secure portal on Rocket Mortgage. It was such a seamless process that you almost wondered if it was really that easy - but I can assure you it was! The bonus was that we didn't even have to start over with a 30 yr loan...he suggested a 20 yr mortgage which is exactly where were with our original timeline! Overall, our out of pocket savings PER month after this refi is well over $1200 which wasn't something we anticipated. - but we couldn't be happier! Thanks Kyle - we're VERY pleased!"

Raul Gonzalez

"Phenomenal Experience with Chavonne Lawrence at Rocket Mortgage!! I cannot express enough how grateful I am to have worked with Chavonne Lawrence at Rocket Mortgage. From the moment we connected, it ...Phenomenal Experience with Chavonne Lawrence at Rocket Mortgage!! I cannot express enough how grateful I am to have worked with Chavonne Lawrence at Rocket Mortgage. From the moment we connected, it was clear that Chavonne is not just dedicated to her work but truly invested in the success and well-being of her clients. I came to her looking for guidance on improving my credit score, and she went above and beyond to help me achieve that goal. Chavonne is the epitome of what anyone working with people should strive to be—knowledgeable, patient, empathetic, and incredibly resourceful. She took the time to thoroughly explain every step of the process, ensuring I understood my options and felt confident in my decisions. What impressed me the most was her genuine care. She didn’t just focus on numbers; she focused on me as a person. Thanks to Chavonne’s expertise and support, I saw a significant improvement in my credit score, but more than that, I gained a deeper understanding of how to manage my finances better for the future. If you're looking for someone who not only knows their stuff but also truly cares about helping you succeed, Chavonne Lawrence is that person. She’s a true asset to Rocket Mortgage, and I can’t recommend her enough! And I would leave 10 stars if that was a choice!!!"

Adam Galarza

"Working with Alyson for a second time on my mortgage refinance was an absolute privilege—and once again, she exceeded every expectation. From the very beginning, Alyson demonstrated an incredible ...Working with Alyson for a second time on my mortgage refinance was an absolute privilege—and once again, she exceeded every expectation. From the very beginning, Alyson demonstrated an incredible level of attention to detail, ensuring that every step of the process was handled with care, clarity, and precision. What truly sets her apart, though, is who she is as a person. She is not only knowledgeable and professional, but genuinely kind, patient, and deeply attentive. What I appreciated most this time around was how much she taught me throughout the process. Alyson didn’t just guide me—she empowered me. She took the time to explain the ins and outs of mortgage lending in a clear, thoughtful, and never overwhelming way. Because of her, I walked away not only with a successful refinance but with a much deeper understanding and confidence in my financial decisions. I also truly valued her flexibility in communication. Whether through email, phone calls, or text messages, Alyson met me where I was. That level of accessibility made the entire process more efficient, responsive, and stress-free—something that made a huge difference during such an important financial decision. She listened closely to my needs, answered every question thoroughly, and approached everything with honesty and transparency. At every step, I felt supported and confident knowing she truly had my best interests at heart. Alyson goes far beyond what is expected—she brings both expertise and heart into her work, and that combination makes all the difference. I am incredibly grateful for her guidance and would wholeheartedly recommend her to anyone looking for a seamless, trustworthy, and empowering mortgage experience. Thank you, Alyson, for going above and beyond—again."

Amanda Haley

"Brian Ronayne is called a Triple Crown Banker for a reason! As my husband and myself are both veterans of the armed forces we have to be careful about who we choose for our home financing needs. We ...Brian Ronayne is called a Triple Crown Banker for a reason! As my husband and myself are both veterans of the armed forces we have to be careful about who we choose for our home financing needs. We have now refinanced with Brian twice. He knows me well as the no nonsense Itailian Army Veteran wife who knows business. He also knows I am not going to take any chances with our home financing without a good reason. He has never led us astray. Today he helped us refinance our home from 3.5% down to 2.75, thata not it, we will also be skipping 2 months and only be bringing $4.75 to close!!!! That is what I call taking care of our US Veterans! If you want a someone who cares about his clients, choose Brian Ronayne. Thank you Brian! Kindest Regards, Amanda & TJ Haley US Army Veteran & US Air Force Veteran Pearland, TX"

Edna Huhn

"TARA I HAD BEFORE. I LOOKED UP MY LAST REFINANCING AND WAS HAPPY I FOUND HER. SHE WAS ON TOP OF ALL THAT NEEDED TO BE DONE BY HER IN MY REFINANCING IN DECEMBER. SHE KEPT ME INFORMED OF WHAT WAS ...TARA I HAD BEFORE. I LOOKED UP MY LAST REFINANCING AND WAS HAPPY I FOUND HER. SHE WAS ON TOP OF ALL THAT NEEDED TO BE DONE BY HER IN MY REFINANCING IN DECEMBER. SHE KEPT ME INFORMED OF WHAT WAS HAPPENING ON MY ACCOUNT. SHE WAS PROFESSIONAL AT HER INVOLVEMENT FOR MY REFINANCING. SHE ANSWERED ALL MY QUESTIONS. I CAN UNDERSTAND WHY SHE HAS BEEN AWARDED THE PRESIDENTS CLUB AWARD YEAR AFTER YEAR. I WOULD NOT HAVE WENT THROUGH Rocket Mortgage IF I WASN'T ABLE TO HAVE HER REPRESENT ME. I APPRECIATED ALL HER WORK. THE OVERALL EXPERIENCE WAS EXCELLENT. THANK YOU VERY MUCH TARA. NOW FOR THE REST OF THE TEAM, MELINDA I ENJOYED WORKING WITH. SHE DID A LOT OF THE FINANCIAL END OF THINGS. SOURCE TITLE WAS NOT THE GREATEST TO DEAL WITH WHICH I AM SORRY TO SAY. TO MANY PEOPLE INVOLVED. TO MANY FORMS TO SIGN PLUS MISSED A FEW SO THEY HAD TO COME BACK TO MY HOME FOR ME TO SIGN THEM. ALSO, JUST LAST WEEK THEY SENT ME A COMPLETED DEED OF TRUST AND SAID EVERYTHING WAS FINISHED AND RECORDED AND TO KEEP THOSE RECORDS. THEN 2 DAYS LATER I GET TE SAME THING AND THEY WANTED ME TO SIGN WHERE THEY HAVE MARKED AND SEND IT BACK. THE NEXT DAY I GOT A CALL FROM POWELL SAYING EVERYTHING IS OK. SO I NEED TO KNOW IF THE COPY OF THE DEED OF TRUST IS RECORDED IN THE COURTHOUSE AND IF I CAN THROW THE UPS COPY OUT. I AM CONFUSED ON THIS ONE SO PLEASE CLARIFY AND GET BACK TO ME ON EMAIL - ORANGES1943@GMAIL.COM. THANKS TARA/MELINDA. HAVE A GOOD YEAR WITH Rocket MortgageS LOANS. BLESSINGS, EDNA "TEDDI "HUHN"

Chris Childers

"First of all. My overall experience with using Rocket Mortgage was excellent. This is beaus of the individuals that I communicated with and helped me with my process. Justin was one of those ...First of all. My overall experience with using Rocket Mortgage was excellent. This is beaus of the individuals that I communicated with and helped me with my process. Justin was one of those individuals during my last 2-3 weeks before closing. The issues we ran into. He explained them and told me exactly what information I needed and what they were wanting. His explanation was clear, concise and not derogatory. He made one of the most stressful times in someone’s life easy and even enjoyable. By the time we were ready to close. We had all of the documents and everything ready 2 weeks prior. This removed any anxiety and reassured a successful closing. I recommend having Justing as a contact on any closings that come along to finalize and help work the process. Everything is greatly appreciated and and many thanks to Justin Gumola."

IBS COPIERS

"Mario is so amazing. My wife and I were trying to purchase a home and I didn’t qualify. With guidance from Mario and him working his magic, I was able to qualify within 5 days and move forward with ...Mario is so amazing. My wife and I were trying to purchase a home and I didn’t qualify. With guidance from Mario and him working his magic, I was able to qualify within 5 days and move forward with our home purchase. He is amazing at always answering the phone or calling you back within a few minutes and followed up during the process. What a valuable asset to the Rocket Mortgage team. We appreciate you Mario for all of your dedication to our home purchase, because if it weren’t for you, I don’t think that we would’ve been able to purchase our property. Thank you again for getting us over the finish line."

Chris O'Leary

"Wingyee was extremely well versed in the refinance process. I am a US Military veteran and Wingyee guided me through the VA streamlined refinance process and just seemed to know everything about it ...Wingyee was extremely well versed in the refinance process. I am a US Military veteran and Wingyee guided me through the VA streamlined refinance process and just seemed to know everything about it and answered all of my questions and responded quickly when I had additional questions after the process had already started. She knew exactly what documents I would need and where to send them and was extremely thorough the entire thing. He willingness to explain the details inspired confidence. I cannot say enough positive things about her."

Bissell Smith

"I've worked w/Rocket Mortgage on 3 occasions and all experiences were good. Their underwriters aren't always very accommodating - for instance on this loan I'm selling a house I've been in for 25yrs ...I've worked w/Rocket Mortgage on 3 occasions and all experiences were good. Their underwriters aren't always very accommodating - for instance on this loan I'm selling a house I've been in for 25yrs and buying a 2nd condo next door to my condo in Ft Worth (to give me extra space). The two units are right next door to each other, but the underwriters wouldn't believe this wasn't investment property. So they upped my rate some. It wasn't enough to drop the whole thing, but this is the 2nd time this has occurred. I have another condo in Dallas that I purchased for my Daughter/Son going to SMU....it was an 8yr period of time. They valued this as investment property once again - even though my family is living there. The support people are very good and thorough...they need to educate their underwriters. "