Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Karen Spina-Jansen

"Keanen was extremely helpful and had answered my questions easily. He guided me through the steps of refinancing and was easily available. It was a pleasure working with him."

Tony Beal

"Brendan was a pleasure to work with. Very professional and made sure I understood everything as we progressed through the loan process. I highly recommend not only Rocket Mortgage, but also Brendan ...Brendan was a pleasure to work with. Very professional and made sure I understood everything as we progressed through the loan process. I highly recommend not only Rocket Mortgage, but also Brendan if you can request him. Hr made a stressful event seem very simple. Thank you Brendan!!"

Jennifer Schwartz

"Working with Jaime was an absolutely wonderful experience from start to finish. He was incredibly attentive and always available to answer my many questions. Throughout the entire mortgage process, he...Working with Jaime was an absolutely wonderful experience from start to finish. He was incredibly attentive and always available to answer my many questions. Throughout the entire mortgage process, he was patient, knowledgeable, and consistently made me feel supported and informed. His communication and dedication truly went above and beyond, and I couldn’t have asked for a better person to guide me through such an important process. I highly recommend him to anyone looking for a reliable and responsive mortgage professional!"

Child of an awesome God

"Alex is a courteous and professional service agent. He is extensively knowledgeable and dedicated to excellence. He meticulously listens to your needs and desires when the consumer speaks. His level ...Alex is a courteous and professional service agent. He is extensively knowledgeable and dedicated to excellence. He meticulously listens to your needs and desires when the consumer speaks. His level of comprehension had me awe struck, but his ability to verbally transcribe the obstacles, possibilities, and law/regulations in lament terms vocally were astounding. He is straight forward and upfront about your situation, be it credit, income, or whatever. When all others said no, he figured it out. He plays the long game. If you don't qualify today and months later things change, you will get a call, email, or text somewhere down the line. Yes even months later. My family and I will he forever greatful. My teenage son passed away from cancer and it devastated our lives in so many ways. Alex allowed us to stay in our home, payoff all our debts and become financially liquid. No foreclosure and monies left in our pockets to live comfortably, as long as we live with constraint and discipline by living within our means realistically. Thank you Alex. You were a vessel that God worked through for our good. You are forever family. Greg and Lisa"

Alicia Nantze

"I called and spoke with Roberto and he was not pushy at all he explained everything in detail and also it felt like he was a friend looking out for us we had good conversations during the process and ...I called and spoke with Roberto and he was not pushy at all he explained everything in detail and also it felt like he was a friend looking out for us we had good conversations during the process and everything went quick and easy I did have him to redo the numbers but other than that I've never had a closing on a refi go so easy I thought it was going to be very complicated and it wasn't I pre-signed everything the day of in the morning and in the afternoon we closed and it took under 30 minutes and it was just easy I would recommend rocket mortgage to anybody that wants to buy their first home or refinance thanks for making our life a lot easier Michael and Alicia Nantze"

Patricia Garakian

"Arian was most helpful and patient while I was going through the loan app process. I felt extremely comfortable and confident working with her. I highly recommend her."

Lon Castleton

"Michelle was very patient as we went through the refinance process. She was always responsive and always had a good answer to all of our questions. She is very knowledgeable and professional at all ...Michelle was very patient as we went through the refinance process. She was always responsive and always had a good answer to all of our questions. She is very knowledgeable and professional at all times. It was a pleasure to work with her"

Tiffany Henry

"Very friendly and very responsive. Her professionalism is outstanding. This was the easiest refi I have ever done and I’m very appreciative of how quickly it was handled."

Shane Peterson

"I cannot even begin to express how much my wife and I truly appreciate Jessica and the work she did for us! She hung in there through an ugly private sale that ultimately caved in ( the house ...I cannot even begin to express how much my wife and I truly appreciate Jessica and the work she did for us! She hung in there through an ugly private sale that ultimately caved in ( the house foundation literally caved in and the sellers didn't want to fix). What at times looked near hopeless, she stayed resilient, stuck with us and now we are owners of the most beautiful house that has been completely remodeled. Jessica guided us throughout the process and made getting a mortgage so easy! She made sure we were in a place to get the best possible terms and went above and beyond at all times. She is truly a rock star!!! Way to go, Jessica!!"

Andrew Huska

"Let me tell you a thing or two about my experience working with Keilly. Every new transaction has to start somewhere and normally it's with a simple phone call. When I got off the phone with Keilly ...Let me tell you a thing or two about my experience working with Keilly. Every new transaction has to start somewhere and normally it's with a simple phone call. When I got off the phone with Keilly after our initial call to discuss our clients home buying goals, I immediately told my buyer he will be working with the A Team! Keilly was extremely diligent and proactive throughout every aspect of the transaction, all the while provided continued knowledge and comfort to our client. We had a couple of major hiccups in the process that would cause a whole transaction to crash and burn, but not with Keilly at the wheel. She stuck in there, worked seamlessly with me and got our client to the closing table for his very first home. Communication is key for success in this industry and Keilly is a locksmith!! I look forward to any and every opportunity available to be able to work with a true professional like Keilly in the future."