"Peter was patient and calm when I first expressed disappointment that I had misunderstood what was being offered. Because of his patient and calm demeanor, I then asked him to explain what it ...Peter was patient and calm when I first expressed disappointment that I had misunderstood what was being offered. Because of his patient and calm demeanor, I then asked him to explain what it actually was that he did offer; and he did. After this, he was very efficient and helpful in talking me through the steps to make an application. He was very clear, and everything he told me proved to be correct. The service was very time efficient, much more so than I expected.
We were very appreciative of Peter's help."