Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Lionel Paro

"Barbara was very efficient, and was able to answer all of our questions, and clear up any concerns we had. Work with her was a very pleasant experience."

Ian Osborn

"Having worked with many loan experts/brokers/bankers over the years, Jason is by far the best and most professional that I've encountered. Incredibly honest, informative, proactive with communication,...Having worked with many loan experts/brokers/bankers over the years, Jason is by far the best and most professional that I've encountered. Incredibly honest, informative, proactive with communication, and organized. Made the process super seamless and ensured I ended up with the best possible loan package. Looking forward to working with Jason again over time. Thanks Jason!"

Christopher Zachery

"This is not the first time Rocket Mortgage has worked with me securing a mortgage but this is by far the best experience in working out the best plan for my wife and I as we re-financed our home. John...This is not the first time Rocket Mortgage has worked with me securing a mortgage but this is by far the best experience in working out the best plan for my wife and I as we re-financed our home. John was very creative and thoughtful- the mortgage we have was proposed by him as he listened to my plans for the near future. And closing was super fast to the point where I thought surely they would want more information for the loan; it was exceedingly less than I was accustomed to from previous lenders. John was fantastic to work with and we are very satisfied with our loan."

D M

"I was connected with Andrew via Rocket’s chatbot. He was able to get me through the preapproval process while I was at work (had him on speaker while working on customer’s cars), and was both patient ...I was connected with Andrew via Rocket’s chatbot. He was able to get me through the preapproval process while I was at work (had him on speaker while working on customer’s cars), and was both patient and understanding the whole time. He even followed up with me after hours to see it through after I’d told him I’d be working late. Fast forward several months and Andrew didn’t alter his approach; he was thorough, honest and dedicated to helping me through this process and as a result we recently closed on our first home. We had to jump through many hurdles during the process including price increases, paperwork errors, a half dozen delays to closing, all things out of his control yet he was always willing to answer my questions and get back to me whenever he was able. Many others in the process fell short, but Andrew was phenomenal from the beginning. 10/10, 5/5, whatever metric is used, give that guy a raise."

Rhonda Beckemeyer

"Tyler was awesome to work with and went beyond customer service! I did choose the existing lender on my mortgage just because of cost factor and a family friend. Hands down I would recommend Tyler for...Tyler was awesome to work with and went beyond customer service! I did choose the existing lender on my mortgage just because of cost factor and a family friend. Hands down I would recommend Tyler for all your Mortgage needs. Tyler was professional, yet still cared about the customer. I would definitely recommend him to anyone needing a Mortgage! Rhonda"

Marco Del Castillo

"Excellent customer service. He and the team at Rocket Mortgage were super professionals and fast in getting us the credit we needed to buy our town home in NJ. Awesome!"

Josh Evans

"Justin was very professional and transparent throughout our loan refinance. His communication was always clear, timely, and easy to understand. He truly sets a high standard for others in the ...Justin was very professional and transparent throughout our loan refinance. His communication was always clear, timely, and easy to understand. He truly sets a high standard for others in the industry. I will definitely continue working with Justin for any of my future loan needs."

Oscar Ron

"Thank you so much,Noor , for taking my call and discussing all my options with me. I appreciateyour professional recommendations , which are truly in my best interest .I did not feel pressured to make...Thank you so much,Noor , for taking my call and discussing all my options with me. I appreciateyour professional recommendations , which are truly in my best interest .I did not feel pressured to make a decision just to earn a new client; insted, you helpe undesrstand my best options for the present and the future . I will definitely be calling you back to do business. Your honesty and commitment to achieving the best outcomes for your clients really stand out."

Bert DeVlieger

"Edward was very helpful from beginning to end. Returned my voice mails quickly or answered the phone right away. He was always patient with me when I didn’t understand something."

Ricardo Guzman

"Dee is an exceptional mortgage broker who goes above and beyond for her clients. From our very first conversation, she impressed me with her deep knowledge of the lending process, her attention to ...Dee is an exceptional mortgage broker who goes above and beyond for her clients. From our very first conversation, she impressed me with her deep knowledge of the lending process, her attention to detail, and her commitment to finding the best possible rates and terms. Dee made what could have been a stressful experience remarkably smooth — she explained every step clearly, was always available to answer questions, and worked tirelessly to ensure everything moved forward on time."