Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Cheryl Russell

"Gage made refinancing a rewarding experience! The process is daunting wondering if we will qualify and if our scores will be accepted. Through the whole process Gage was encouraging and took ...Gage made refinancing a rewarding experience! The process is daunting wondering if we will qualify and if our scores will be accepted. Through the whole process Gage was encouraging and took control. We always felt we could call and ask any questions. Thank you, Gage!"

John Spencer

"You all need to hire more people like Shaun, he is well versed and answered all my questions with professionalism. He went beyond his duties to make sure that everything that was needed was done. I ...You all need to hire more people like Shaun, he is well versed and answered all my questions with professionalism. He went beyond his duties to make sure that everything that was needed was done. I highly recommend him for anyone that is looking for loans."

Rich Martnick

"My experience with Rocket Mortgage through Michael was exceptional. His professionalism coupled with his knowledge of Rocket Mortgage’s requirements made the loan process seamless. His communications ...My experience with Rocket Mortgage through Michael was exceptional. His professionalism coupled with his knowledge of Rocket Mortgage’s requirements made the loan process seamless. His communications are also exceptional both written and verbal and exhibit his depth of knowledge. Michael’s demeanor made navigating through this process a pleasure."

Joseph Szatmary

"I knew within a few minutes of our initial conversation that Katrinna was going to be outstanding to work with. She was crystal clear with her explanations, extremely knowledgeable about the process ...I knew within a few minutes of our initial conversation that Katrinna was going to be outstanding to work with. She was crystal clear with her explanations, extremely knowledgeable about the process and the provided guidance and suggestions as we worked our way through the refinancing options available to me. I have been through many closing in my life. This one was the smoothest one I have ever experienced. Katrinna is a true professional and I would recommend working with her to anyone anytime."

Dulce M Garcia

"Working with Christian Carranza from Rocket Mortgage was an absolutely great and satisfying experience. From the very beginning, he demonstrated excellent communication, immediate responses, and full ...Working with Christian Carranza from Rocket Mortgage was an absolutely great and satisfying experience. From the very beginning, he demonstrated excellent communication, immediate responses, and full commitment, ensuring the loan process moved forward smoothly and efficiently. I truly appreciate his professionalism, dedication, and reliability, which made the entire transaction seamless. I would definitely not hesitate to work with Christian again in future deals and highly recommend him to other agents and clients. Dulce García, Realtor – My Realty Group"

Glenda Flowers Steele

"Very knowledgeable young man. He helped me get a better interest rate and made the process simple. Thank you Cristian 😊."

Vamsi M

"Kristina is great to work with, she helped us close our new home, which is amazing!! From the start she was super helpful and also kept us informed via emails or calls through out the process, we felt...Kristina is great to work with, she helped us close our new home, which is amazing!! From the start she was super helpful and also kept us informed via emails or calls through out the process, we felt like she went above and beyond for us in helping us buy our new home!! Finally she is super friendly to work with especially for a new home buyer!!!"

Beth Vinson

"Mike Caufield is a fantastic person to close with. I am an ex-mortgage banker and I was so impressed with his knowledge, ease of discussing my concerns, and speed with which the loan progressed ...Mike Caufield is a fantastic person to close with. I am an ex-mortgage banker and I was so impressed with his knowledge, ease of discussing my concerns, and speed with which the loan progressed through their system. He's totally fantastic, very attentive to my needs, and was very much the professional while exhibiting a very personal touch as well. I could not have asked for a better loan officer."

Shaundricka Ranel

"JT is a saint. My mother and I worked with him from June 2025 to November 2025 as he assisted my mother and I with the purchase of a home in LA, which was contingent on the sale of her home in CT. ...JT is a saint. My mother and I worked with him from June 2025 to November 2025 as he assisted my mother and I with the purchase of a home in LA, which was contingent on the sale of her home in CT. This process had so many moving parts and people involved. JT was with us every step of the way, patiently explaining it all, providing options and resolutions, and answering all of our questions. I assumed once my mother's offer was accepted we would be transferred to someone else at Rocket Mortgage, and we were. But I was extremely pleased that JT continued to remain in touch, followed the paperwork process, and check in until we were officially closed. The time, care, and attention that he showed will not be forgotten for such a stressful and important process. Thanks, JT!"

Chris McFarland

"Clay worked absolute magic for us. What felt like a long-shot scenario turned into us landing our dream home, and that’s 100% because of his expertise and persistence. He moves quickly, communicates ...Clay worked absolute magic for us. What felt like a long-shot scenario turned into us landing our dream home, and that’s 100% because of his expertise and persistence. He moves quickly, communicates clearly, and knows how to get deals across the finish line. If you want someone who can actually perform when it matters, Clay is your guy. We won’t use anyone else going forward."