"Chase contacted us about the possibility of a refi to save us money because of lower interest rates. He helped us gather all the information to qualify. He stayed with us, guiding us the the refi ...Chase contacted us about the possibility of a refi to save us money because of lower interest rates. He helped us gather all the information to qualify. He stayed with us, guiding us the the refi process. Very helpful, knowledgeable, and professional."