Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 25 of 374
Deborah Thompson

"I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a ...I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a little bit of a glitch this last go around so just wanted people to be AWARE and read their bottom line figures. I had asked for a loan amount so as to NOT have any out of pocket at close of the loan. I needed every penny to throw into rehab of home we were purchasing. We were "Closed" and sitting in our empty house waiting for movers to come drive away our packed trucks when we got a call from Escrow that we needed $20K (that is thousands!!) in order to close that day. This was after our notary signing! Yes, it was there in the paperwork but I initially asked for NO OUT OF POCKET and nothing was ever said to us about $20 thousand dollars verbally. We were shocked. We called Mark who was shocked as well. (he should have known and told us)...so we scrambled, pulled savings saved for rehab and finally got it done...but we are $20 grand poorer and can't do half of the planned rehab without more financing. We feel the communication failed somewhere along the line even though it was in the paperwork."

Craig Alberghine

"Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up ...Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up and figured I would stick with the other company. The next day I was sitting at the Vet(in my car) waiting for my dogs when a call from Detroit came in. Normally I would think it was a spam call but something told me to pick up. It was Laura from Rocket Mortgage/ Rocket. I told her the issues I had the night before and she immediately started manually entering what was needed for my VA refinance. She locked me in to a great 2.5% interest rate when the other guys wouldn't give anything under a 3.67%. I was sold just for the reason that there was someone helping me that actually cared about my situation. When I tell you that I had some issues including a equity line that was a thorn in my side for years and the fact that it was a charge off which made it invisible to the credit report. That was not helping because I needed to show consecutive payments in order to qualify for the refinance. Laura and her team jumped through some serious hoops to get me straight even having a conference call with the company that held the equity line. They were able to get everything straightened out and got me refinanced so I am looking at 1 mortgage payment now and even with the 2 combined I am paying 400 less per month. While talking to Laura in the weeks during the process I got to know about her and her family since we shared a love of Hockey. Laura is a dedicated Hockey mom who is proud of both of her kids who play youth travel hockey. We are the same because my son played for many years and we laughed when I told her I was "That" Hockey dad that got a little loud during games. If you ever have the opportunity to work with Laura just know that you are in very good hands. Thank you for always reassuring me that everything was going to work out even when I pushed the panic button.. She always told me that if she had any reason to be concerned she would let me know right away. Laura was the best phone call I ever received!!"

Sted Howard

"I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to ...I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to credit cards and I like to look folks in the eye when I do significant business. You can imagine my reluctance to write and rewrite mortgages on line and by phone. That is, until Heather Santos responded to an interest rate inquiry. Very quickly she gained my confidence with her firndly approach and her clear, and clearly comprehensive, grasp of the business at hand. From start to finish, she was the chief go-to person. No matter who else handled any specific part of the exercise, Heather was the reassuring voice that kept me believing that this was the thing to do and that she had it all in hand. The next time there is a significant rate drop, I'll probably call her first. "

Elaine Chiarelly

"I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took ...I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took the time to explain the process from the first to the very last step. Rob was patient and kind with all of my questions, understanding to my situation, and sincerely had my best interests be first and foremost. He treated me professionally, but like family. I could not be more grateful to him for what he accomplished for me. I enjoyed the process as he was most genuine, incredibly knowledgeable, we could laugh, and although at times matters seemed uncertain, he was the reassurance I needed. I cannot sincerely and kindly thank him enough for all his efforts on my behalf."

Julie Boe

"Daniel was fantastic! While I was comparing loans with other companies he provided me solid and calm advice throughout. I almost had to jump through a few hoops with other companies (Wells Fargo) to ...Daniel was fantastic! While I was comparing loans with other companies he provided me solid and calm advice throughout. I almost had to jump through a few hoops with other companies (Wells Fargo) to get them to match the initially great rate Rocket Mortgage + Schwab was providing from the get-go. Another company the person I spoke with was very pushy and eager for business, but it simply wasn't a pleasant experience. In the end I was hopeful that Rocket Mortgage + Schwab would be able to give us the best deal because I absolutely had the best experience due to my interactions with Daniel. I am very happy with the outcome and really grateful for Daniel's guidance along the way. While I don't anticipate needing a new mortgage anytime in the near future, I will certainly recommend Rocket Mortgage + Schwab for others in a similar position. Thanks so much Daniel!"

Joshua Jameson

"David was exceptional to work with!! We came to him not knowing what exactly we were getting ourselves into with an online refinance. He broke it down very professional and courteously to where we ...David was exceptional to work with!! We came to him not knowing what exactly we were getting ourselves into with an online refinance. He broke it down very professional and courteously to where we could understand the fine print and savings. He gave us an estimate and wound up getting us out of a FHA loan and going conventional with the equity in our home. He not only matched the estimate he originally gave but came out even better at the end. We will highly recommend David for friends and family. We will also be using him for future purchases. Bottom line is, he did what he said, he got us into a shorter term loan without any additional out of pocket monthly, which will save is thousands throughout the life of the loan. Thank you David, from our family to yours!"

Percival Baldwin

"Kevin is an intelligent, knowledgeable, professional, compassionate, personable, friendly, and the most helpful of any individual I have ever had pleasure in working with. Not only did he help me ...Kevin is an intelligent, knowledgeable, professional, compassionate, personable, friendly, and the most helpful of any individual I have ever had pleasure in working with. Not only did he help me every step of the way in the loan process for home purchasing, he contacted me frequently to encourage me and remind me each deadline all the way through. He loves Christ and he loves people. I love the way he made me laugh and smile when I thought I could not endure anymore paperwork! He made the process really so simple, with the help of their computer system and e-signatures, which he explained so thoroughly and taught me so well of every button to push, as if he were standing over me watching. Kevin works long hours and was available whenever I needed him. Sometimes at 7 or 8pm and he would spend as much time as I needed to get through each part of the process. The house closed 30 days after we started the process. Thank you Kevin. I love you for your caring nature. May God bless you in all that you do. I hope you remember me. I'm the housewife who doesn't care much for computers, who knew nothing about purchasing a house. My husband was recovering from surgeries, (Percy). With Rocket Mortgage, it cuts out the realtor. It was really very easy, especially for Kevin's help. They do it all from inspections, to title searches, to escrow and Kevin made sure to find us the best interest rate possible. Our closing costs were very reasonable and now we enjoy our new home. Coy ponds and all. Thank you, Kevin. You are a true blessing for us and we pray that your company appreciates your hard work. Barb Baldwin in Powder Springs GA"

Evelyn Watson

"I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department ...I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department of Rocket thinks it's right and the customer is wrong, they do not make it easy on the customer to have to prove it or themselves to accept it. I wonder if Rocket listens to all those recordings to hear how some of their people talked to me? Over three months because they kept switching me to other people and the explanations had to start over. When Bryan did become involved, he stayed with it to the end, trying to find the right people to fix the errors on paperwork but it took over 3 months. I do credit him with finding Cody D. who worked for 2 days, nonstop, to get us finally closed with the correct papers. They were faxing papers as we were sitting at the closing table. I still have questions if everything was done right about my deeds and haven't found the right person to answer them. A man did call when I expressed this fact on another survey, but he didn't have a clue what I was talking about, and I was just too tired over the whole ordeal to start explaining it to him. So Bryan you get 5 stars, you stuck with it and we finally closed."

Flora Wescott

"I heard good things about Rocket Mortgage and decided to contact them one day on a whim. I had one of those "Modification Loans" and was interested in getting out of it. I honestly did not know if ...I heard good things about Rocket Mortgage and decided to contact them one day on a whim. I had one of those "Modification Loans" and was interested in getting out of it. I honestly did not know if Re Financing was going to be possible for me, but wanted to inquire about it. I was lucky Ted answered the phone that day! He is very knowledgeable and explained everything to me. He was very prompt to return my emails and texts. We ran across a couple of bumps along the way, and he was very patient and helpful during those times. (I might have shared some of my stress with him) He quickly gained my trust and I felt I could reach out to him when I needed to. If the opportunity comes up I will definitely recommend him. In the future he will be the first person I will call if I need financing for my next purchase! I am happy to say I am in a real Conventional Loan now thanks to him and his team! "

Matt Boyd

"The only way to adequately describe Gabe's performance on this refi is through a metaphor: Close your eyes... You're in high school and you're the kicker of the football team. It's the last game of ...The only way to adequately describe Gabe's performance on this refi is through a metaphor: Close your eyes... You're in high school and you're the kicker of the football team. It's the last game of the regular season. Your team is losing by 2, and there are only a couple seconds left. Your team has the ball, and you're on the 3 yard line. Rumor has it that college football scouts are in attendance, but I digress. You just used your last timeout to stop the clock, so there's time for 1 play. Your coach, instead of deciding to go for it and get the touchdown, calls on you to kick a game-winning field goal. Oh and by the way, if you make this kick, your team will go to the state playoffs for the first time in 17 years. If you miss it, the season is over. Needless to say, you're nervous. As you walk on the field under those Friday night lights and feel the weight of the world on your back, a figure enters your peripheral. He's a giant of a man, strong as an ox, and he'll be on the field goal team with you, protecting you from oncoming rushers from the other team. His name is Gabe Munoz. He's a friend to all and a defender of the helpless (like you, the kicker). He's the kind of guy who everybody knows and loves because he's so friendly and happy-go-lucky. But don't kid yourself, he means business on the football field. A calming aura emanates from his very presence. You suddenly feel reassured because you know Gabe is going to war for you. When everybody lines up for the field goal attempt, it almost seems like the opposing team has 3x the correct number of players. You hope your line can blocks these guys, who are frothing at the mouth like a pack of rabid wolves. You look up at Gabe in the trenches, and he turns around to give you a confident and dramatic nod, as if to say "Let's end this. For Glory". You do your steps to prepare for the kick and let the holder know that you're ready. The sweat running down his face and his shaking hands show how terrified he is of the ensuing blitzkrieg. You just hope he can hold the ball upright. He looks forward to the long snapper, gives the signal, and the ball is shot backward between the snapper's legs directly into the holder's hands. His shaky hands put the ball on the tee as fast as they can, but you can't help but notice the bloodthirsty savages that are attacking your blockers and closing in on you at a rapid pace. They've already decapitated at least 3 of your players. You quickly begin your approach. You can see the whites of the savages' eyes, and they're going to rip you into pieces and feed you to their tarantulas. You take your final step and right before you kick the ball, you can't help but notice Gabe, the man among boys, grabbing fools by the 4 and throwing them one-handed back into the fiery inferno from whence they came. You'd think he was wielding the Ring of Power. After single-handedly blocking 35 savages, he turns back to you, and right before you are about to be swallowed by impending doom, he gives you another dramatic nod. Your foot hits the ball. It escapes the outstretched fingers of your foes by mere millimeters. It sails up and through the uprights. The kick is good. The savages screech and fall to the ground like melting wicked witches of the west. Though bruised and battered, Gabe survives the melee and was the entire reason you were able to get the job done. Bravo, Mr. Munoz."