Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 25 of 397
Mark Grillo
Mark Grillo

Mark Grillo
Rocket Mortgage
125 Reviews
Deborah Thompson

"I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a ...I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a little bit of a glitch this last go around so just wanted people to be AWARE and read their bottom line figures. I had asked for a loan amount so as to NOT have any out of pocket at close of the loan. I needed every penny to throw into rehab of home we were purchasing. We were "Closed" and sitting in our empty house waiting for movers to come drive away our packed trucks when we got a call from Escrow that we needed $20K (that is thousands!!) in order to close that day. This was after our notary signing! Yes, it was there in the paperwork but I initially asked for NO OUT OF POCKET and nothing was ever said to us about $20 thousand dollars verbally. We were shocked. We called Mark who was shocked as well. (he should have known and told us)...so we scrambled, pulled savings saved for rehab and finally got it done...but we are $20 grand poorer and can't do half of the planned rehab without more financing. We feel the communication failed somewhere along the line even though it was in the paperwork."

Justin Pharias
Justin Pharias

Justin Pharias
Rocket Mortgage
125 Reviews
Mary Haase

"Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't ...Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't care much about getting past email and Facebook. With that in mind, you will understand why I have become a Justin groupie. He put everything in words I could understand . . . you know, conversational English. He was infinitely patient with my multitude of questions, and the barrage of emails full of questions I hadn't thought to ask in the first place. He stayed on the phone and guided me step-by-step through each one of the multitude of forms. And he led me through all of this without even once sounding condescending or patronizing. I expected him to be pleasant, knowledgeable, and professional, but Justin was so much more. He had the gift of making me feel as though I were not only his favorite client, but a treasured family member. That is a gift which cannot be taught. Fortunately, Justin was born with it."

Chris Prescott
Chris Prescott

Chris Prescott
Rocket Mortgage
125 Reviews
Rebel Warrior

"Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris...Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris Prescott stepped in and became not only our banker but a trusted confidant and friend. He constantly reassured me in current troubles and potential ones with direction on how to ward them off. He went above and beyond accommodating our needs to make this flow smoothly. He even provided and called me on his personal cell from home during his dinner hour. Talk about dedication! This gentleman deserves the award of the year for compassion, dedication, determination, and fortitude to get our loan close in 30 days. He is a true gem as a person and asset to Rocket. He deserves a raise and all good things imaginable. I pray peace and abundance in all his endeavors in life. What a wonderful person. Thank you!"

Shane Zigman
Shane Zigman

Shane Zigman
Rocket Mortgage
125 Reviews
Amber Holbert

"Working with shane was just an amazing experience. He always got back to me no matter the time or day. Shane kept me informed every step of the way. Im a very detail oriented person and i had only ...Working with shane was just an amazing experience. He always got back to me no matter the time or day. Shane kept me informed every step of the way. Im a very detail oriented person and i had only about a million questions and shane always made me feel like i was the most important job on his desk. And even after we got the keys every time i have ever had a question i know he is a email or phone call away with and answer. his services just don't stop after you get your home. its just remarkable. Shane is a very caring and professional person and couldn't have asked for a better experience. thank you so much for getting me and my family into the house of our dreams. we are truly grateful! I would highly recommend shane to anyone looking to buy a home."

Bryan Brenton
Bryan Brenton

Bryan Brenton
Rocket Mortgage
124 Reviews
Evelyn Watson

"I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department ...I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department of Rocket thinks it's right and the customer is wrong, they do not make it easy on the customer to have to prove it or themselves to accept it. I wonder if Rocket listens to all those recordings to hear how some of their people talked to me? Over three months because they kept switching me to other people and the explanations had to start over. When Bryan did become involved, he stayed with it to the end, trying to find the right people to fix the errors on paperwork but it took over 3 months. I do credit him with finding Cody D. who worked for 2 days, nonstop, to get us finally closed with the correct papers. They were faxing papers as we were sitting at the closing table. I still have questions if everything was done right about my deeds and haven't found the right person to answer them. A man did call when I expressed this fact on another survey, but he didn't have a clue what I was talking about, and I was just too tired over the whole ordeal to start explaining it to him. So Bryan you get 5 stars, you stuck with it and we finally closed."

Jennifer Chapman
Jennifer Chapman

Jennifer Chapman
Rocket Mortgage
124 Reviews
Iris Rivera

"We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the ...We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the title company Ms Chiles was definitely amazing. I will refer anyone looking to purchase or refinance especially my fellow Veterans to Ms. Chapman. She has won our business and future business. Thank you for representing the interest of your Customers. You are the best in the business and I hope you are well compensated for being soo great at what you do! God bless you😇"

Laura Millard
Laura Millard

Laura Millard
Rocket Mortgage
124 Reviews
Craig Alberghine

"Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up ...Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up and figured I would stick with the other company. The next day I was sitting at the Vet(in my car) waiting for my dogs when a call from Detroit came in. Normally I would think it was a spam call but something told me to pick up. It was Laura from Rocket Mortgage/ Rocket. I told her the issues I had the night before and she immediately started manually entering what was needed for my VA refinance. She locked me in to a great 2.5% interest rate when the other guys wouldn't give anything under a 3.67%. I was sold just for the reason that there was someone helping me that actually cared about my situation. When I tell you that I had some issues including a equity line that was a thorn in my side for years and the fact that it was a charge off which made it invisible to the credit report. That was not helping because I needed to show consecutive payments in order to qualify for the refinance. Laura and her team jumped through some serious hoops to get me straight even having a conference call with the company that held the equity line. They were able to get everything straightened out and got me refinanced so I am looking at 1 mortgage payment now and even with the 2 combined I am paying 400 less per month. While talking to Laura in the weeks during the process I got to know about her and her family since we shared a love of Hockey. Laura is a dedicated Hockey mom who is proud of both of her kids who play youth travel hockey. We are the same because my son played for many years and we laughed when I told her I was "That" Hockey dad that got a little loud during games. If you ever have the opportunity to work with Laura just know that you are in very good hands. Thank you for always reassuring me that everything was going to work out even when I pushed the panic button.. She always told me that if she had any reason to be concerned she would let me know right away. Laura was the best phone call I ever received!!"

Eliz Pientowski
Eliz Pientowski

Eliz Pientowski
Rocket Mortgage
124 Reviews
Mike Daly

"Eliz and her team exceeded my expectations and delivered flawlessly. When i first contacted Eliz i wasn't even sure what i wanted but after speaking with her for 5 minutes I knew what I needed to do ...Eliz and her team exceeded my expectations and delivered flawlessly. When i first contacted Eliz i wasn't even sure what i wanted but after speaking with her for 5 minutes I knew what I needed to do because she knew the options, listened to my concerns and explained the benefits. My closing from first contact to closing day was less than 20 days and cost me less then 2 hours total time involved. This was my 3rd mortgage with Rocket Mortgage and every time its a breeze and very professional. Thank you Eliz! Mike Daly "

Dan Rice
Dan Rice

Dan Rice
Rocket Mortgage
124 Reviews
Crystal Herendeen

"As a realtor representing homebuyers in the competitive housing market, I have had the pleasure of working with Dan Rice as a mortgage lender, and I can confidently say that he is one of the best in ...As a realtor representing homebuyers in the competitive housing market, I have had the pleasure of working with Dan Rice as a mortgage lender, and I can confidently say that he is one of the best in the business. From the very beginning, Dan impressed me with his expertise and professionalism. He took the time to explain the mortgage process to my clients in a way that was clear and easy to understand, and he was always available to answer any questions that arose along the way. What really sets Dan apart, however, is his dedication to his clients. He truly cares about getting them the best possible mortgage rates and terms, and he goes above and beyond to make sure that everything runs smoothly. He is always quick to respond to emails and phone calls, and he works tirelessly to ensure that all of the necessary paperwork is completed in a timely and efficient manner. In addition to his expertise and dedication, Dan is also a pleasure to work with. He has a friendly and approachable demeanor that puts my clients at ease, and he is always willing to go the extra mile to make sure that they feel supported throughout the entire homebuying process. Overall, I cannot recommend Dan Rice highly enough. He is an outstanding mortgage lender who truly cares about his clients, and he has the knowledge, expertise, and dedication to ensure that they get the best possible mortgage rates and terms. If you are looking for a top-notch mortgage lender, Dan Rice is the one to choose!"

Heather Santos
Heather Santos

Heather Santos
Rocket Mortgage
124 Reviews
Sted Howard

"I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to ...I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to credit cards and I like to look folks in the eye when I do significant business. You can imagine my reluctance to write and rewrite mortgages on line and by phone. That is, until Heather Santos responded to an interest rate inquiry. Very quickly she gained my confidence with her firndly approach and her clear, and clearly comprehensive, grasp of the business at hand. From start to finish, she was the chief go-to person. No matter who else handled any specific part of the exercise, Heather was the reassuring voice that kept me believing that this was the thing to do and that she had it all in hand. The next time there is a significant rate drop, I'll probably call her first. "