Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 26 of 357
Nikki Work
Nikki Work

Nikki Work
Rocket Mortgage
122 Reviews
Greg Hackney

"I was curious about status of my Rocket Mortgage mortgage, and how to check on a better rate. When I contacted the site, my info went to Nikki, who contacted me and got me directed to an update of my...I was curious about status of my Rocket Mortgage mortgage, and how to check on a better rate. When I contacted the site, my info went to Nikki, who contacted me and got me directed to an update of my mortgage. Right from the beginning I found Nikki very easy to communicate with. She was always courteous, easy to understand and had a very pleasing manner when working on the various stages of opening our new mortgage. Nikki was always patient when it came to answering questions and making sure the steps went smoothly. I eventually was moved on to other representatives, but didn't feel as comfortable as I had with Nikki. Although the other representatives were very knowledgable, I felt much more at ease working with Nikki. It was a genuine pleasure meeting a working with Nikki, and I will be sure to contact her for any future inquiries I may have regarding my Rocket Mortgage account."

Lorans Zoumot
Lorans Zoumot

Lorans Zoumot
Rocket Mortgage
122 Reviews
Owen Hawkins

"Title: Beyond Legend Status — Give This Man a Cape! ⭐⭐⭐⭐⭐ If I could give Lorans Zoumot 100 stars, I still wouldn't think it's enough. Calling Lorans a "Senior Banker" is the understatement of the ...Title: Beyond Legend Status — Give This Man a Cape! ⭐⭐⭐⭐⭐ If I could give Lorans Zoumot 100 stars, I still wouldn't think it's enough. Calling Lorans a "Senior Banker" is the understatement of the century—he is a absolute mortgage superhero! From the very first phone call, Lorans handled our home loan process with the precision of a master surgeon and the energy of a champion athlete. Answers every call? Checked. Explains complex terms in plain English? Done. Moves heaven and earth to get us across the finish line ahead of schedule? ABSOLUTELY. Buying a home can be stressful, but working with Lorans felt like smooth sailing through a thunderstorm. He was calm, brilliantly knowledgeable, lightning-fast, and genuinely had our back every single step of the way. If you aren't using Lorans for your home loan, you are doing it wrong. Thank you for everything, Lorans! Rocket Mortgage needs to give this man a raise!"

Ryan Albig
Ryan Albig

Ryan Albig
Rocket Mortgage
121 Reviews
BrendaHida Interpreter

"We are refinancing our home, and Ryan Albig has gone the extra mile for us every step of the way. He has answered our questions to our satisfaction, we have confided so much about our financial ...We are refinancing our home, and Ryan Albig has gone the extra mile for us every step of the way. He has answered our questions to our satisfaction, we have confided so much about our financial situation with him and he has told us what we need to do to take care of those financial issues that could affect the refinancing process because we want the process to go smoothly. Refinancing is a very personal and confidential process in which a lot of disclosures have to be made and when we speak with Ryan it feels as though we're speaking with a family member, I've never had to think, "Oh, I shouldn't have said that, or I need to get back on the phone with Ryan to clarify what I meant." Ryan is very patient and understanding and customizes the process and his hours to our schedule, situation and needs, which makes the process much easier to go through. With Rocket Mortgage I am always speaking with a live person, Ryan, directly, there's continuity. I don't have to explain why I am calling to anyone and who I need to talk to just to be put on hold, I call Ryan directly and he knows my name when he picks up. Ryan is a professional. I must admit that an agent from another company called me to try to get me to refinance with them, and my impression of that individual after my first conversation with him was that he and the people he worked with were just a bunch of clowns who had no respect for what I said and went and did the complete opposite. I was frustrated and upset to say the least, though, it was good to compare the difference I experienced when speaking with Ryan at Rocket Mortgage who listens, is helpful and a professional with whom I was already happy to be in communication. I expect to write another great review after closing and make referrals to friends and everyone on here, Facebook, Twitter, and anywhere I can recommend Rocket Mortgage and bankers like Ryan Albig."

Sam Bazzi
Sam Bazzi

Sam Bazzi
Rocket Mortgage
121 Reviews
Christine Amor

"Sam was AMAZING. Initially, there was zero pressure, he was just happy to answer my questions without anything in return. Once I was certain I was going to complete my transactions with him he made ...Sam was AMAZING. Initially, there was zero pressure, he was just happy to answer my questions without anything in return. Once I was certain I was going to complete my transactions with him he made himself available 24/7 and was always very quick to respond to my inquiries. The entire process of receiving and submitting documents online was truly a blessing and really made what could have been a very stressful process much less stressful. As I was processing 2 refinances at roughly the same time they were able to transfer all of the documents from one loan to the other so that I didn't have to complete duplicate work - common sense, right?! I LOVED that I could check the status of my loans via Rocket Mortgage - I have the app and love it, I'm also using it for my loan payments as well. This was an amazing process, I have already recommended Sam to someone who has also used him and reported to me how impressed they were. Actually, my parents used him and recommended that I use him too - SO GLAD THAT I DID. I WOULD HIGHLY RECOMMEND SAM AND Rocket Mortgage TO ANYONE THAT INQUIRED - SPREAD THE WORK!"

Nathan Osbourn
Nathan Osbourn

Nathan Osbourn
Rocket Mortgage
121 Reviews
Bolove Simon

"For years I wanted to own a home. I almost felt it was not going to be a reality. My wife said one night to call Rocket Mortgage. Honestly I have seen the commercials and I read alot of positive ...For years I wanted to own a home. I almost felt it was not going to be a reality. My wife said one night to call Rocket Mortgage. Honestly I have seen the commercials and I read alot of positive reviews, but felt the words were to good to be true. It was one of the best decisions I have ever made. I will be forever grateful for speaking to Nathan. I feel that if one person could embody the word customer service it would be Nathan. In the past I have tried to tell banks and other lenders my story, but no one truly listened. Nathan listened to me and treated me as a unique person. He worked with me and understood that I am an individual looking to make a life changing decision and not a customer. From the very first day he worked to ensure that I received the very best service. As the process went along he kept reassuring me that things would work out. I honestly could not believe it each day that my family and I were getting closer to purchasing a home. There were several requests for documents and verification that made me felt uneasy, but he was such a reassuring force that supported me throughout. He was always available and answered every question I had no matter if it was a question I previously asked before. I almost forgot that he had other clients and people to work with due to his personalized approach. I cannot express my gratitude enough for this man's work and service. I hope in the future I can work with Nathan again. I am sure this is how home buying should be. I appreciate him because he gave me a chance. If you are looking for a loan I hope you speak to Nathan. "

Jeremy Paolercio
Jeremy Paolercio

Jeremy Paolercio
Rocket Mortgage
121 Reviews
John Robison

"Jeremy was the consummate professional with an exceptional command of the details of his business. I had very poor experiences with several other institutions especially Jeremy was the consummate ...Jeremy was the consummate professional with an exceptional command of the details of his business. I had very poor experiences with several other institutions especially Jeremy was the consummate professional with an exceptional command of the details of his business. We had spent months with nothing but road blocks and poorly trained and inexperienced people. He completed the entire process in less than 30 days and coordinated all efforts within the Rocket Mortgage organization. I would highly recommend him to any of my family members. John R Jeremy was the consummate professional. Amazingly through and accurate. Chase had been a fiasco of six months of their protocol and roadblocks. Jeremy utilized others in the Rocket Mortgage organization and coordinated all services. The entire process took less than 30 days with every question resolved immediately . He even managed to secure a rate significantly below any other that I had looked into. I would highly recommend him to any member of my family. John r "

Jacquie Sedlacek
Jacquie Sedlacek

Jacquie Sedlacek
Rocket Mortgage
121 Reviews
Linda Groves

"My whole experience using Rocket Mortgage was really fantastic. The website interface is extremely user-friendly, permitting an "Information Age" solution for rapid and painless processing of the ...My whole experience using Rocket Mortgage was really fantastic. The website interface is extremely user-friendly, permitting an "Information Age" solution for rapid and painless processing of the paperwork required to secure a mortgage loan. I've used "online banking" for everything else in my financial management routine, but for some reason had not considered online mortgage lending as a viable option. Now I'm completely sold on the concept web-based mortgage lending! I think the key is to have an articulate mortgage banker on the other end of the process, and that's where Jacquie comes in. She seemlessly steered me through the process of how to get the best of both worlds ... the speed and convenience of the web-based mortgage process, with personalized phone conversations to help clarify issues and keep the process moving forward at a good clip. I'm amazed at how quickly things have moved forward. I love that I can go back to the secure Rocket Mortgage website and double-check items or remind myself of what's next. I can also pick up the phone and talk to a capable mortgage banker if I need. But I get to choose how much or how little I ask for help. Most of the paperwork is trivial and goes fast. But there are a few complex items, and the amount of financial commitment is large when buying a house. So having a capable banker like Jacquie available as needed to clarify the fine points creates confidence in the process. I'll never go back to the old way of securing a mortgage. "

Maria Bohinsky
Maria Bohinsky

Maria Bohinsky
Rocket Mortgage
120 Reviews
Ale ParraGuti

"Hello, I met Maria Ksar after my own mortgage company denied my cash-outrefinance, it was a weird moment in which I was very frustrated that my own company was not gonna help, and also, I was not ...Hello, I met Maria Ksar after my own mortgage company denied my cash-outrefinance, it was a weird moment in which I was very frustrated that my own company was not gonna help, and also, I was not anwsering any fone calls from any other company, there were too many, BUT, somehow i picked that call, from Brandon first, then he sent me to "Beautiful Maria", who within less than a minute convinced me that I had a chance to get my deal approved, from then on she let the way, and when some bumps got on the way , her calmed, , composed, knowledgeable "voice" kept telling me that there was away to do this. My only issue, and it was "mine" was that i kept thinking the closing cash $$ would be included in the loan, I think it needs to be emphasized asap, and make sure costumers do understand it, being specific needs to be done very, early, but again, I blame myself for it. Anyway, "Beautiful Maria" was the reason I stayed, and trusted that things were gonna work out. I do thank her from the the bottom of my heart. Gracias!!!!"

Chad Yates
Chad Yates

Chad Yates
Rocket Mortgage
120 Reviews
Fayezur Rahman

"I recently had the pleasure of working with Chad Yates and I cannot speak highly enough of their professionalism, expertise, and exceptional customer service. From the moment I reached out for ...I recently had the pleasure of working with Chad Yates and I cannot speak highly enough of their professionalism, expertise, and exceptional customer service. From the moment I reached out for assistance with my loan application, Chad was always available to answer my questions and guide me through the process. Their knowledge of the industry and attention to detail ensured that my application was processed efficiently and accurately. I never felt like I was just another client, as Chad took the time to understand my unique needs and goals, and provided me with personalized solutions that met my financial needs. Throughout the entire process, Chad was a pleasure to work with, consistently demonstrating excellent communication skills, keeping me updated on the progress of my application, and answering any questions that arose. They truly went above and beyond to make my loan experience a positive one. I highly recommend Chad Yates to anyone looking for a loan officer who is knowledgeable, responsive, and genuinely cares about their clients' financial success. Thank you, Chad, for making my loan experience a smooth and stress-free one!"

Zak Adams
Zak Adams

Zak Adams
Rocket Mortgage
119 Reviews
Diana Maurice

"Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket ...Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket Mortgage I sent a email requesting information within a half hour I received a call from Zak we talked and by that Saturday I was preapproved then I was contacted by Elizabeth who then put me in touch with Scott my real estate agent and low and behold I have place a offer on a home and I am beginning the loan process all of this in under two weeks after trying to get approved for over two years. Zak and everyone affiliated with him has been wonderful. They have all gone beyond the call of duty to make this a great experience for me. They kept me in the loop; Zak walked me through every process and I had every question and concern addressed. All I can say is excellent customer service and genuine concern and friends for life"