Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 28 of 397
Mark Hanna
Mark Hanna

Mark Hanna
Rocket Mortgage
118 Reviews
Serghei Prasol

"Knowledgeable, reliable, accountable, professional, great communication and interpersonal skills, caring for and honest with his customers, FAST! We were first time home buyers and were a bit ...Knowledgeable, reliable, accountable, professional, great communication and interpersonal skills, caring for and honest with his customers, FAST! We were first time home buyers and were a bit concerned with and afraid of the entire process. We heard some scary stories about online mortgages, etc., etc. If you work with Mark - forget about all those stories. We did have a few other people working with us (from reputable banks) but our experience working with Mark was the best! Mark would never miss a call from me (or would give me a call back if he was busy at that time), he would answer any (ANY!) questions we would have, he explained entire process to such details that we felt we were pro's in buying a house. He assisted us throughout entire process all the way to the closing and gave whatever support we had. We had no surprises whatsoever - the entire process was transparent and Mark would explain to us all the details. In addition to all this, Mark is very professional and nice person to deal with. Another impressing point: he VERY fast! We closed the deal on time and with Mark everything worked like watches - just trust him and follow his instructions. Although we've never met him in person, we felt like we can rely on and trust him - which we did and we never felt that we want to switch the agent. Overall - we had great experience and Mark was a great pleasure to work with! If we buy our next house we will go with Mark - no questions asked!"

Ryan McFarland
Ryan McFarland

Ryan McFarland
Rocket Mortgage
118 Reviews
Barth Onyekwelu

"I wish it was possible to give Ryan McFarland more stars than the allotted 5 stars max. He honestly went above and beyond in his quality of service to me. To begin the conversation, I told Ryan that I...I wish it was possible to give Ryan McFarland more stars than the allotted 5 stars max. He honestly went above and beyond in his quality of service to me. To begin the conversation, I told Ryan that I was working on a school project to get a loan for a house and I couldn't give out any of my real personal identification, yet he was so willing and able to help me even though he wasn't getting anything out of this transaction. Ryan walked through my entire project with me, which I couldn't figure out in 2 hours by myself, in 20 minutes and wanted nothing in return. All I could give him is thanks and adoration. I'm really glad that there are still people that are willing to do things for people knowing they will get nothing materialistic in return. That being said, I hope to one day purchase my first home using Rocket Mortgage and will advice anyone I know to seek their services!"

Bryan Oczytko
Bryan Oczytko

Bryan Oczytko
Rocket Mortgage
118 Reviews
Karen Greene-Kepka

"I was very, VERY hesitant when I called Bryan for help. I had called Rocket Mortgage approximately three (3) months earlier and got no where. The woman I was dealing with would not acknowledge my ...I was very, VERY hesitant when I called Bryan for help. I had called Rocket Mortgage approximately three (3) months earlier and got no where. The woman I was dealing with would not acknowledge my emails OR phone calls. Bryan not only sounded like he was anxious to help me; but, you could tell he was smiling while talking (voice flex is different). When Bryan realized I was a Veteran, he "tried" to talk me into a VA loan vs. the standard convention loan. Again, I was hesitant. Bryan answered all my questions -- despite how stupid they might've sounded. I conceded and got the Veteran loan and I love it. A huge low interest rate. I have not any regrets talking to Bryan. He was courteous, professional, had a great sense of humor, took his time with me and allowed me to interrupt him when a question popped into my pea-sized brain. I can't say enough good about Bryan and I hope Rocket Mortgage appreciates his service and professionalism."

Chris Swauger
Chris Swauger

Chris Swauger
Rocket Mortgage
118 Reviews
Mike Magnuson

"Chris was great. Prompt, professional, friendly, and available to answer every question that came up. His enthusiasm for the refinancing Rocket Mortgage provided me was contagious. He was eager to ...Chris was great. Prompt, professional, friendly, and available to answer every question that came up. His enthusiasm for the refinancing Rocket Mortgage provided me was contagious. He was eager to get us moving forward, but never fell into the high pressure that you come across in other places. Even after handing the over to the next phase in my refinancing, Chris was available and checked in to see how we were doing. Going in, I was a bit toward the "Just grit your teeth and we'll fight through" end of the spectrum on my expectations but Chris made the whole thing simple and easy. Chris was an invaluable resource and a standout amongst the fine team that I dealt with at Rocket Mortgage. If only we could clone Chris and have him everywhere else that I have to do business - ha, wouldn't that be cool."

Chad Yates
Chad Yates

Chad Yates
Rocket Mortgage
118 Reviews
Fayezur Rahman

"I recently had the pleasure of working with Chad Yates and I cannot speak highly enough of their professionalism, expertise, and exceptional customer service. From the moment I reached out for ...I recently had the pleasure of working with Chad Yates and I cannot speak highly enough of their professionalism, expertise, and exceptional customer service. From the moment I reached out for assistance with my loan application, Chad was always available to answer my questions and guide me through the process. Their knowledge of the industry and attention to detail ensured that my application was processed efficiently and accurately. I never felt like I was just another client, as Chad took the time to understand my unique needs and goals, and provided me with personalized solutions that met my financial needs. Throughout the entire process, Chad was a pleasure to work with, consistently demonstrating excellent communication skills, keeping me updated on the progress of my application, and answering any questions that arose. They truly went above and beyond to make my loan experience a positive one. I highly recommend Chad Yates to anyone looking for a loan officer who is knowledgeable, responsive, and genuinely cares about their clients' financial success. Thank you, Chad, for making my loan experience a smooth and stress-free one!"

Lorans Zoumot
Lorans Zoumot

Lorans Zoumot
Rocket Mortgage
118 Reviews
Maria Terrezza

"I had the pleasure of working with lorans during a recent home purchase, and I can confidently say the experience was outstanding from start to finish. He demonstrated exceptional knowledge of the ...I had the pleasure of working with lorans during a recent home purchase, and I can confidently say the experience was outstanding from start to finish. He demonstrated exceptional knowledge of the mortgage process and took the time to walk mu client's through every step with patience and clarity. What stood out most was his responsiveness and proactive communication. Whether it was answering questions, explaining documents, or providing updates to me as the buyer's agent, he was always available and incredibly organized. The entire financing process moved forward smoothly and on schedule—thanks in large part to Lorans professionalism and attention to detail. If you're looking for a loan advisor who is not only experienced but also genuinely cares about your financial success and peace of mind, I highly recommend him. It has been a pleasure working together."

Zak Adams
Zak Adams

Zak Adams
Rocket Mortgage
117 Reviews
Diana Maurice

"Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket ...Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket Mortgage I sent a email requesting information within a half hour I received a call from Zak we talked and by that Saturday I was preapproved then I was contacted by Elizabeth who then put me in touch with Scott my real estate agent and low and behold I have place a offer on a home and I am beginning the loan process all of this in under two weeks after trying to get approved for over two years. Zak and everyone affiliated with him has been wonderful. They have all gone beyond the call of duty to make this a great experience for me. They kept me in the loop; Zak walked me through every process and I had every question and concern addressed. All I can say is excellent customer service and genuine concern and friends for life"

Jason Hallac
Jason Hallac

Jason Hallac
Rocket Mortgage
117 Reviews
Ernesto Alvarado

"Jason was not only professional but he went out of his way in explaining the process and answering every question we had, regarding an area which we're not too proud to admit is not something we ...Jason was not only professional but he went out of his way in explaining the process and answering every question we had, regarding an area which we're not too proud to admit is not something we master, as new home owners. He always made himself available and reached out to us inquiring if any questions were present even before we had a chance to reach out to him. Thank you for your time and patience to explain everything we came to you with. Even the simplest of questions included of when you helped us set up our login to the Rocket Mortgage website. It's the small gestures that one often remembers when everything is set and done. Over all it was a smooth process which we feel was only due to who we were working with. Thank you for everything Jason."

Adam Julien
Adam Julien

Adam Julien
Rocket Mortgage
117 Reviews
Seth Larson

"My name is Judy Larson. My husband, Bruce, and I were desperately trying to buy a house in my home state of Maryland. At the time, we owned a home in Rochester, MN, which was not ready to go on the ...My name is Judy Larson. My husband, Bruce, and I were desperately trying to buy a house in my home state of Maryland. At the time, we owned a home in Rochester, MN, which was not ready to go on the market. After months and months of searching, we found our perfect house – now the problem was – how do you get a mortgage on a new house when you already own one. We computed multiple mortgage possibilities and they all said the same thing – you don't qualify. We had seen commercials for Rocket Mortgage and we had received letters stating that Rocket Mortgage could maybe get us a better rate on our current home. On a whim, we called Rocket Mortgage and told them I didn't want to refinance but questioned what could they do for us on a new house mortgage. The person I was talking to was not in that department, but he assured me that someone would contact me. True to his word, within hours I received a call from Adam Julien. I explained our situation. Of course he crunched the numbers and came up with the initial conclusion everyone else had – but that's where the similarity ended. He listened. He knew how passionate I was about purchasing this new house. He researched and something his resources to see if there was a chance he could make it happen for us. We had investments, but they didn't qualify in the loan crunching. Short story, Adam figured out a way we could use our investments and we qualified. No one else listened. No one else even gave us the time of day. Adam did. Adam is my hero. He made it possible for us to purchase our dream home. I love it so much, and I love him for making it happen. He really cares. This is the bottom line: he listens to his clients. He bothers to know what they really want and need and he finds a way to make these dreams happen. I am blown away by his diligence. He made my dream come true. I love him. He is a member of my family forever."

Jerry Marvel
Jerry Marvel

Jerry Marvel
Rocket Mortgage
117 Reviews
Gwyn Green

"We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He ...We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He introduced us to highly knowledgeable people who put our needs first and worked quickly and decisively to expedite our way to a Rocket mortgage. Rocket Mortgage has also continued to send emails after the mortgage to keep us informed and earning our confidence that everything is working as it should. Thank you Jerry and everyone else who helped us through the process and thank you Rocket Mortgage."