Rocket Mortgage Reviews

Reviews of Rocket Mortgage

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Page 27 of 373
Jacquie Sedlacek
Jacquie Sedlacek

Jacquie Sedlacek
Rocket Mortgage
119 Reviews
Linda Groves

"My whole experience using Rocket Mortgage was really fantastic. The website interface is extremely user-friendly, permitting an "Information Age" solution for rapid and painless processing of the ...My whole experience using Rocket Mortgage was really fantastic. The website interface is extremely user-friendly, permitting an "Information Age" solution for rapid and painless processing of the paperwork required to secure a mortgage loan. I've used "online banking" for everything else in my financial management routine, but for some reason had not considered online mortgage lending as a viable option. Now I'm completely sold on the concept web-based mortgage lending! I think the key is to have an articulate mortgage banker on the other end of the process, and that's where Jacquie comes in. She seemlessly steered me through the process of how to get the best of both worlds ... the speed and convenience of the web-based mortgage process, with personalized phone conversations to help clarify issues and keep the process moving forward at a good clip. I'm amazed at how quickly things have moved forward. I love that I can go back to the secure Rocket Mortgage website and double-check items or remind myself of what's next. I can also pick up the phone and talk to a capable mortgage banker if I need. But I get to choose how much or how little I ask for help. Most of the paperwork is trivial and goes fast. But there are a few complex items, and the amount of financial commitment is large when buying a house. So having a capable banker like Jacquie available as needed to clarify the fine points creates confidence in the process. I'll never go back to the old way of securing a mortgage. "

Joaquin AbascalGallegos
Joaquin AbascalGallegos

Joaquin AbascalGallegos
Rocket Mortgage
118 Reviews
Yaranice Baltazar

"All I can say is WOW! Joaquin took care of all of our loan needs as if it was his own home he was buying. I am 100% satisfied with my experience thanks to him. He is super one on one and always ...All I can say is WOW! Joaquin took care of all of our loan needs as if it was his own home he was buying. I am 100% satisfied with my experience thanks to him. He is super one on one and always available by text, phone, or email. Never once did I feel like he was giving me the run around and never had to worry about the hassle of having to go through automated phone service, his number goes straight to his office. Getting Preapproved was complicated for us because of Our Credit situation and he stayed by our side for 6 months while we got our credit exactly where we needed it. Joaquin is simply the best and I would buy 100 houses if he was my loan officer every single time. Put your trust in him, he is worth it. Thank you Joaquin for helping us make our dream come true. David & Yaranice Baltazar"

Derek Danowski
Derek Danowski

Derek Danowski
Rocket Mortgage
118 Reviews
Sandy Anderson

"Dealing with finances, especially "big" finances such as a refinance is something that I not only have never done, but I had held a lot of anxiety about. I found Derek after a failed attempt to get ...Dealing with finances, especially "big" finances such as a refinance is something that I not only have never done, but I had held a lot of anxiety about. I found Derek after a failed attempt to get my (then) bank to help me. Where my old bank rep was condesending and totally unhelpful...Derek was the complete opposite. I was expecting him at anytime to tell me that our request was undoable. He not only did the refinance seamlessly, he also scrambled to make several corrections that were my fault. I appreciate him so much. Not to get too personal, but my family has been through some interesting financial challenges over the last few years. This refinance was our opportunity to finally put that past behind us. And Derek made it possible. Thank you Rocket Mortgage for recognizing talent when you hired Derek, and thank you Derek for every single thing you did for us!"

Jim LaFontaine
Jim LaFontaine

Jim LaFontaine
Rocket Mortgage
118 Reviews
Ellen Kowalski

"I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise. Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like.  I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience."

Ryan Masserang
Ryan Masserang

Ryan Masserang
Rocket Mortgage
118 Reviews
Denise Geoffrion

"Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within ...Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within hours, nights, weekends included. I think he sleeps with a cell nearby. I was looking for non-conventional properties in two states and he never hesitated, checking with his underwriter for some of the properties - like those off the grid with no running water 3000 miles away from my home. When I finally settled on a property, the process of getting approved for the mortgage took a few days because everything was already in his file thanks to Rocket Mortgage’s relationship with my bank, Scwhab. I literally had no hoops to jump through. When it came to closing, it was over in 25 minutes and even the realtors who insisted I use a local community bank that was very familiar with the area, had to admit they were very impressed with the ease and simplicity of the closing. Ryan was a dream, there’s nothing he needs to improve. I woud and have highly recommended Rocket Mortgage simply based on the service he provided. If his boss is reading this - he deserves bonus!!!"

Ryan McFarland
Ryan McFarland

Ryan McFarland
Rocket Mortgage
118 Reviews
Barth Onyekwelu

"I wish it was possible to give Ryan McFarland more stars than the allotted 5 stars max. He honestly went above and beyond in his quality of service to me. To begin the conversation, I told Ryan that I...I wish it was possible to give Ryan McFarland more stars than the allotted 5 stars max. He honestly went above and beyond in his quality of service to me. To begin the conversation, I told Ryan that I was working on a school project to get a loan for a house and I couldn't give out any of my real personal identification, yet he was so willing and able to help me even though he wasn't getting anything out of this transaction. Ryan walked through my entire project with me, which I couldn't figure out in 2 hours by myself, in 20 minutes and wanted nothing in return. All I could give him is thanks and adoration. I'm really glad that there are still people that are willing to do things for people knowing they will get nothing materialistic in return. That being said, I hope to one day purchase my first home using Rocket Mortgage and will advice anyone I know to seek their services!"

Bryan Oczytko
Bryan Oczytko

Bryan Oczytko
Rocket Mortgage
118 Reviews
Karen Greene-Kepka

"I was very, VERY hesitant when I called Bryan for help. I had called Rocket Mortgage approximately three (3) months earlier and got no where. The woman I was dealing with would not acknowledge my ...I was very, VERY hesitant when I called Bryan for help. I had called Rocket Mortgage approximately three (3) months earlier and got no where. The woman I was dealing with would not acknowledge my emails OR phone calls. Bryan not only sounded like he was anxious to help me; but, you could tell he was smiling while talking (voice flex is different). When Bryan realized I was a Veteran, he "tried" to talk me into a VA loan vs. the standard convention loan. Again, I was hesitant. Bryan answered all my questions -- despite how stupid they might've sounded. I conceded and got the Veteran loan and I love it. A huge low interest rate. I have not any regrets talking to Bryan. He was courteous, professional, had a great sense of humor, took his time with me and allowed me to interrupt him when a question popped into my pea-sized brain. I can't say enough good about Bryan and I hope Rocket Mortgage appreciates his service and professionalism."

Jaimee Rose
Jaimee Rose

Jaimee Rose
Rocket Mortgage
118 Reviews
Shaunté Knowles

"Jaimee was great to my family. She is extremely knowledgeable and patient. I am a very detailed person and ask and require a lot of information to feel comfortable. Jaimee was able to make me feel ...Jaimee was great to my family. She is extremely knowledgeable and patient. I am a very detailed person and ask and require a lot of information to feel comfortable. Jaimee was able to make me feel heard and explain and answer all my questions quite easily which shows her wealth of knowledge. She calculated and recalculated everything to help us figure out what was the best for our family. She worked around our schedules to find time to speak with both myself and my husband with our differing schedules which often hard to do without missing work. We are thankful for the experience with Jaimee"

Zak Adams
Zak Adams

Zak Adams
Rocket Mortgage
116 Reviews
Diana Maurice

"Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket ...Hello my name is Diana it was a Thursday night and I had just been through 2 years of trying to get financing for a home. I was told another two months at that point I surfed the web and found Rocket Mortgage I sent a email requesting information within a half hour I received a call from Zak we talked and by that Saturday I was preapproved then I was contacted by Elizabeth who then put me in touch with Scott my real estate agent and low and behold I have place a offer on a home and I am beginning the loan process all of this in under two weeks after trying to get approved for over two years. Zak and everyone affiliated with him has been wonderful. They have all gone beyond the call of duty to make this a great experience for me. They kept me in the loop; Zak walked me through every process and I had every question and concern addressed. All I can say is excellent customer service and genuine concern and friends for life"

Maria Bohinsky
Maria Bohinsky

Maria Bohinsky
Rocket Mortgage
117 Reviews
Ale ParraGuti

"Hello, I met Maria Ksar after my own mortgage company denied my cash-outrefinance, it was a weird moment in which I was very frustrated that my own company was not gonna help, and also, I was not ...Hello, I met Maria Ksar after my own mortgage company denied my cash-outrefinance, it was a weird moment in which I was very frustrated that my own company was not gonna help, and also, I was not anwsering any fone calls from any other company, there were too many, BUT, somehow i picked that call, from Brandon first, then he sent me to "Beautiful Maria", who within less than a minute convinced me that I had a chance to get my deal approved, from then on she let the way, and when some bumps got on the way , her calmed, , composed, knowledgeable "voice" kept telling me that there was away to do this. My only issue, and it was "mine" was that i kept thinking the closing cash $$ would be included in the loan, I think it needs to be emphasized asap, and make sure costumers do understand it, being specific needs to be done very, early, but again, I blame myself for it. Anyway, "Beautiful Maria" was the reason I stayed, and trusted that things were gonna work out. I do thank her from the the bottom of my heart. Gracias!!!!"