Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 29 of 374
Chris Prescott
Chris Prescott

Chris Prescott
Rocket Mortgage
116 Reviews
Rebel Warrior

"Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris...Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris Prescott stepped in and became not only our banker but a trusted confidant and friend. He constantly reassured me in current troubles and potential ones with direction on how to ward them off. He went above and beyond accommodating our needs to make this flow smoothly. He even provided and called me on his personal cell from home during his dinner hour. Talk about dedication! This gentleman deserves the award of the year for compassion, dedication, determination, and fortitude to get our loan close in 30 days. He is a true gem as a person and asset to Rocket. He deserves a raise and all good things imaginable. I pray peace and abundance in all his endeavors in life. What a wonderful person. Thank you!"

Jason Wetzel
Jason Wetzel

Jason Wetzel
Rocket Mortgage
116 Reviews
Beth Garner

"It was a pleasure working with Jason Wetzel when applying for the refinance of our home last month. I was especially impressed with how easy he made everything from start to finish. He answered all of...It was a pleasure working with Jason Wetzel when applying for the refinance of our home last month. I was especially impressed with how easy he made everything from start to finish. He answered all of my questions and every email was responded to in a timely fashion. He estimated the time it would take to close the loan and he was right on the money…..just a little over 3 weeks. When we ran into a little snafu verifying my husband’s employment, Jason made a few calls to fix the problem and before we knew it, we were on our way to closing. This is customer service at its finest! Thank you Jason, and thank you Rocket Mortgage for making the process quick and simple!"

Matthew Goldberg
Matthew Goldberg

Matthew Goldberg
Rocket Mortgage
115 Reviews
Jake Groom

"This was my first time purchasing a home and I can honestly say that I wouldn’t have done it any other way. Matthew Goldberg at Rocket Mortgage is fantastic. He was always very positive and patient ...This was my first time purchasing a home and I can honestly say that I wouldn’t have done it any other way. Matthew Goldberg at Rocket Mortgage is fantastic. He was always very positive and patient with me as a first time homebuyer. He put a lot of time into researching and then determining what loan option would be best for me. Matthew was always very honest and transparent with me through the entire process. He didn’t hide anything and was always available for my questions. He also encouraged me to wait until I found the right home for me through our almost six month house hunt, even though, it would have benefitted him to get me in process as soon as possible. Even after completing the process Matthew continues to check in with me on how things are going with my house. Not only did Matthew help me through my home buying process, but he also showed genuine concern and compassion for me after losing my brother during the house hunting process. Matthew displays the highest levels of integrity and truly cares about doing what is best for his clients as opposed to just getting clients through the loan process. I will recommend him to all of my family and friends who plan on purchasing a home. Thank you Matthew! I was blessed to work with you through this process. "

Brian Lindow
Brian Lindow

Brian Lindow
Rocket Mortgage
115 Reviews
Bob Bimdo

"I stumbled upon and add somewhere online for Rocket Mortgage and i was kind of hesitant on using an online site to do my home purchase. So finally i figured i would give it a shot, and i was blown ...I stumbled upon and add somewhere online for Rocket Mortgage and i was kind of hesitant on using an online site to do my home purchase. So finally i figured i would give it a shot, and i was blown away with how easy it was. Rocket Mortgage hooked me up with Brian and instantly we hit it off. I live in NH and hes in Michigan, and after a few days of talking it was like i was calling a good friend. He was very honest told me stuff most agents wouldn't of and saved me lots of money. This guys the real deal most agents are out to take your money at any means necessary,and i didn't get that with Brian, its weird i was always waiting for the catch, because in this business there allot of shyster's out there but Brian is not one of them.. Its been almost two yrs now since my purchase and no surprise's he tells it how it is and that's that. He saved me a ton of money and because of that he's got a customer for life......"

Jerry Marvel
Jerry Marvel

Jerry Marvel
Rocket Mortgage
115 Reviews
Gwyn Green

"We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He ...We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He introduced us to highly knowledgeable people who put our needs first and worked quickly and decisively to expedite our way to a Rocket mortgage. Rocket Mortgage has also continued to send emails after the mortgage to keep us informed and earning our confidence that everything is working as it should. Thank you Jerry and everyone else who helped us through the process and thank you Rocket Mortgage."

Brad Wenzel
Brad Wenzel

Brad Wenzel
Rocket Mortgage
114 Reviews
Jennifer Young-Donnelly

"Brad was exceptional—approachable, knowledgeable, and, most importantly, respectful in his approach. What stood out most was that he never pressured me. When he initially reached out, I was skeptical ...Brad was exceptional—approachable, knowledgeable, and, most importantly, respectful in his approach. What stood out most was that he never pressured me. When he initially reached out, I was skeptical and hesitant, as I was not inclined to take on another loan secured by my home. I took time to thoughtfully discuss our options with my husband before deciding to reconnect with Brad. Ultimately, I chose to call him back precisely because he did not engage in high-pressure tactics. During our follow-up conversation, he listened carefully, addressed all of my questions thoroughly, and presented several well-considered options tailored to our needs. After reviewing those options, the process became seamless. Brad guided us step by step with clarity and professionalism, making what could have been a stressful decision feel manageable and well-informed. We are truly grateful for Brad’s support and expertise, and we are confident that we made the right decision. Thank you."

Jay Carter
Jay Carter

Jay Carter
Rocket Mortgage
114 Reviews

"Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our ...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!"

Brett Cerqua
Brett Cerqua

Brett Cerqua
Rocket Mortgage
114 Reviews
Nicole Guzman

"I was reticent to begin the refi process after originally answering an internet ad. Having refinanced somewhat recently in the past (3 yrs previous), I was well aware of the hassle the process can ...I was reticent to begin the refi process after originally answering an internet ad. Having refinanced somewhat recently in the past (3 yrs previous), I was well aware of the hassle the process can be. Brett assured me that this would be no hassle, and he wouldn't keep coming back to me asking for more documents to be uploaded. He was true to his word. I was able to re-finance by uploading just one or two documents. No in-home inspection, no appraisal, no hassle. Just confirmed salary and he took care of the rest. The interest rate we got was ridiculously low, and in the end will save a bunch of money. We liked it so much we had Brett help us refi some investment property the month after the primary residence refi closed. Trust Brett, he knows what he's doing. Thanks Brett!"

Kristin Kobayashi
Kristin Kobayashi

Kristin Kobayashi
Rocket Mortgage
114 Reviews
Joe Case

"Kristin was super friendly and professional. She displayed Mastery of the Mortgage Loan Process by quickly and accurately answering every question I had. Her answers were both complete and concise. ...Kristin was super friendly and professional. She displayed Mastery of the Mortgage Loan Process by quickly and accurately answering every question I had. Her answers were both complete and concise. She was eager and always happily available. Kristin made this the most customer-friendly Mortgage Loan Experience I have ever had and I will gladly recommend both her and Rocket Mortgage Rocket Mortgage to my family, friends and anyone I meet that is looking for a New Mortgage or Refinance. If Kristin's boss is reading this review, regardless of how much you are paying her now, she deserves a raise and a promotion because she is certainly an asset to your organization. Thank You, Joe Case"

Matt Marolda
Matt Marolda

Matt Marolda
Rocket Mortgage
114 Reviews
Chintan Patel

"Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept ...Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept coming up for mortgage originations. I called the first and was on hold for 30 mins... bad sign right? I called Rocket Mortgage and was immediately transferred to Matt. I got lucky! Within the first day we were pre- approved numbers in hand we called a realtor and went house shopping. Every day Matt called or emailed to make sure all was good. He answered the phone 90% of the time pretty much at anytime of the day. On the occasions I did leave a message he'd have the answer emailed and then provided a follow up call. The whole time he made sure we had all our buying options laid out in an easy to understand manner. When we put an offer in and went to start the closing process, Matt and his team went even further. They engineered the loan to save us 10 years off the loan for very little extra monthly. If your still reading this then I have one last thing to add. He won't sell you an unrealistic loan or home expectations. He will get you into what you can realistically afford and not be worried about months end or even when the tax bill arrives. That to me means he's not in the sell a home game. If you really need convincing then call me. Matt has my number and I tell you in person why you should use him and his team. Thanks again! "