Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 29 of 373
Jerry Marvel
Jerry Marvel

Jerry Marvel
Rocket Mortgage
115 Reviews
Gwyn Green

"We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He ...We feel Jerry Marvel is a financial angel. From the very first encounter, Jerry took us under his wing and guided us with integrity and honesty every step of the way through the mortgage process. He introduced us to highly knowledgeable people who put our needs first and worked quickly and decisively to expedite our way to a Rocket mortgage. Rocket Mortgage has also continued to send emails after the mortgage to keep us informed and earning our confidence that everything is working as it should. Thank you Jerry and everyone else who helped us through the process and thank you Rocket Mortgage."

Brett Cerqua
Brett Cerqua

Brett Cerqua
Rocket Mortgage
114 Reviews
Nicole Guzman

"I was reticent to begin the refi process after originally answering an internet ad. Having refinanced somewhat recently in the past (3 yrs previous), I was well aware of the hassle the process can ...I was reticent to begin the refi process after originally answering an internet ad. Having refinanced somewhat recently in the past (3 yrs previous), I was well aware of the hassle the process can be. Brett assured me that this would be no hassle, and he wouldn't keep coming back to me asking for more documents to be uploaded. He was true to his word. I was able to re-finance by uploading just one or two documents. No in-home inspection, no appraisal, no hassle. Just confirmed salary and he took care of the rest. The interest rate we got was ridiculously low, and in the end will save a bunch of money. We liked it so much we had Brett help us refi some investment property the month after the primary residence refi closed. Trust Brett, he knows what he's doing. Thanks Brett!"

Kristin Kobayashi
Kristin Kobayashi

Kristin Kobayashi
Rocket Mortgage
114 Reviews
Joe Case

"Kristin was super friendly and professional. She displayed Mastery of the Mortgage Loan Process by quickly and accurately answering every question I had. Her answers were both complete and concise. ...Kristin was super friendly and professional. She displayed Mastery of the Mortgage Loan Process by quickly and accurately answering every question I had. Her answers were both complete and concise. She was eager and always happily available. Kristin made this the most customer-friendly Mortgage Loan Experience I have ever had and I will gladly recommend both her and Rocket Mortgage Rocket Mortgage to my family, friends and anyone I meet that is looking for a New Mortgage or Refinance. If Kristin's boss is reading this review, regardless of how much you are paying her now, she deserves a raise and a promotion because she is certainly an asset to your organization. Thank You, Joe Case"

Matt Marolda
Matt Marolda

Matt Marolda
Rocket Mortgage
114 Reviews
Chintan Patel

"Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept ...Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept coming up for mortgage originations. I called the first and was on hold for 30 mins... bad sign right? I called Rocket Mortgage and was immediately transferred to Matt. I got lucky! Within the first day we were pre- approved numbers in hand we called a realtor and went house shopping. Every day Matt called or emailed to make sure all was good. He answered the phone 90% of the time pretty much at anytime of the day. On the occasions I did leave a message he'd have the answer emailed and then provided a follow up call. The whole time he made sure we had all our buying options laid out in an easy to understand manner. When we put an offer in and went to start the closing process, Matt and his team went even further. They engineered the loan to save us 10 years off the loan for very little extra monthly. If your still reading this then I have one last thing to add. He won't sell you an unrealistic loan or home expectations. He will get you into what you can realistically afford and not be worried about months end or even when the tax bill arrives. That to me means he's not in the sell a home game. If you really need convincing then call me. Matt has my number and I tell you in person why you should use him and his team. Thanks again! "

Keegan McMillan
Keegan McMillan

Keegan McMillan
Rocket Mortgage
113 Reviews
Eric Ell

"I really enjoyed working with Keegan. I was seeking to get a gone equity loan to do some work on my house. Keegan was entirely helpful, friendly, knowledgeable and polite. More than that, though, ...I really enjoyed working with Keegan. I was seeking to get a gone equity loan to do some work on my house. Keegan was entirely helpful, friendly, knowledgeable and polite. More than that, though, he was personable and i felt that we connected, person to person, and i enjoy some of the off-topic banter. Personally, that’s what I am always going to be seeking in any interaction, whether professional or casual, but I’m sure that he would have read me and reacted accordingly if my personality was different. He was able to answer all of my questions as well. But what I appreciated tbe most was that, between the initial loan Estimate and when i was about to accept, my credit score went down by a few points. This put me under a threshold that increased my APR. Keegan/rocket could have thought “great, we’ll get more of his money over time”. I wouldn’t have known there was a g other choice. But instead, he got me connected with another department and they and he helped me with a plan to bump it back up within a few days. That was above and beyond in my book. I can’t think of any negatives or negatives or even non-positives. Entirely positive experience. Thanks Keegan!"

Collin Strachan
Collin Strachan

Collin Strachan
Rocket Mortgage
114 Reviews
Bob Garza

"I remember the first time Collin called me offering to help with my home purchase. I was reluctant at first as I did not know him and had not done work with Rocket Mortgage. He was patient and ...I remember the first time Collin called me offering to help with my home purchase. I was reluctant at first as I did not know him and had not done work with Rocket Mortgage. He was patient and offered information on himself and Rocket Mortgage. We continued to talk and I eventually gained confidence and decided to share information needed in order to evaluate my loan needs. I can safely say that not having bought a house in over 27 years the process of shopping for mortgage lenders via the internet was all new but yet again easy to learn and use. It also helped that I am somewhat tech knowledgeable. Very pleased with how Collin introduced the Rocket Mortgage approach to mortgage lending to me. Thanks and look forward to being a client. Bob Garza"

Brad Wenzel
Brad Wenzel

Brad Wenzel
Rocket Mortgage
114 Reviews
Viola Douglas

"We had a great experience with Brad and the Rocket Mortgage process. I found Brad to be professional and a visionary to what our needs were. Brad was honest and straight forward about the process and ...We had a great experience with Brad and the Rocket Mortgage process. I found Brad to be professional and a visionary to what our needs were. Brad was honest and straight forward about the process and kept us abreast every step of the loan process. We started our loan process with Rocket Mortgage February 7 and got word today that the process has finalized and we will be closing soon. If all goes as planned with closing then I must say this is a first rate company with first rate people with Brad at the top of that list. Brad was quick to follow up when we had questions and even responded a time or two on the weekend. Brad was awesome and truly rates a 5 out of 5. I would recommend Him and Rocket Mortgage to anyone going through this process. Keep up the great work Brad and thank you for your diligence and professionalism and for your sensitivity to our needs. "

Jay Carter
Jay Carter

Jay Carter
Rocket Mortgage
113 Reviews

"Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our ...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!"

Timario Mehmeti
Timario Mehmeti

Timario Mehmeti
Rocket Mortgage
113 Reviews
Maritza Morales

"Mr. Timario Mehmeti, Senior Purchase Banker was awesome. Mr. Mehmeti was extremely patient, understanding and efficient. Mr. Mehmeti had always explained things very well. I could access his ...Mr. Timario Mehmeti, Senior Purchase Banker was awesome. Mr. Mehmeti was extremely patient, understanding and efficient. Mr. Mehmeti had always explained things very well. I could access his assistance easily through chat, email and text messaging . He was very responsive and quick to return my call, emails or texts. He would go over and over things with me when I was having trouble understanding any part of the loan process. He went far and beyond to assist me from the beginning to the end ensuring me that everything was going to be all right. I put my trust in him and he most definitely came through for me. Thank you for your patience as well as treating me as person rather than just home loan customer. You stand above the rest, and you're my 1st choice, if I need loan help"

Thomas Palmgren
Thomas Palmgren

Thomas Palmgren
Rocket Mortgage
113 Reviews
Kevin Rapp

"Tom was so personable, professional, and flawlessly executed everything on-time or ahead of schedule. Greatest home financing experience I’ve had in over 10 years and I’ve already recommended Rocket ...Tom was so personable, professional, and flawlessly executed everything on-time or ahead of schedule. Greatest home financing experience I’ve had in over 10 years and I’ve already recommended Rocket Mortgage to several friends because of him personally. I felt throughout the process that if I had a problem with another one of your associates I could call Tom and he would be there for me. But the rest of your associates were great as well. Thank you for making this such a great experience Tom! Respectfully sent as a future Rocket Mortgage Rocket Mortgage return customer - Kevin Rapp"