Rocket Mortgage Reviews

Reviews of Rocket Mortgage

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Page 29 of 359
Cutter Tews
Cutter Tews

Cutter Tews
Rocket Mortgage
115 Reviews
Donna Prewitt Hammonds

"Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the ...Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the contracted appraiser resulted in unnecessary mortgage insurance that will cost me over $2k before it finally is removed from my account. They told me they would not be selling my mortgage, but after 6 weeks it has already been sold to another company. Their estimates needed for escrow were so poorly calculated that I got $4k back from them after closing. The communication during the refinancing is shockingly unprofessional if you hear from them at all. Cutter is a very nice young man but Rocket Mortgage is a complete joke. They must be hiring high school dropouts to manage their processes."

Jacob Zarzour
Jacob Zarzour

Jacob Zarzour
Rocket Mortgage
115 Reviews
Millican Random Particle Theory

"I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home ...I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home loan process. Jacob truly cares about his clients, taking the time to understand my specific needs and ensuring I got the best possible loan for my situation. With the powerful online tools available through Rocket Mortgage®, Jacob made the entire process seamless and stress-free. He kept me informed at every stage and was always available to answer any questions or concerns I had. His professionalism, knowledge, and dedication to providing a top-notch experience gave me so much peace of mind. I highly recommend working with Jacob if you're looking for a home loan expert who truly goes above and beyond. He made what could have been a stressful process feel smooth and effortless. Thank you, Jacob, for your exceptional service and support!"

Jon Binns
Jon Binns

Jon Binns
Rocket Mortgage
114 Reviews
Kevin White

"This was my first home buying experience. At first I was scared to death and completely lost in a sea of jargon and terms and conditions that I didn't really understand. Jon Binns took the time to ...This was my first home buying experience. At first I was scared to death and completely lost in a sea of jargon and terms and conditions that I didn't really understand. Jon Binns took the time to completely explain the entire process for me. He laid out all of the options that were available to me based upon my personal financial situation. He constantly surprised me with his speedy responses to emails or texts. It didn't seem to matter whether it was 1:00 am on a Saturday night or not Jon was always there to help or reassure me along the way. Even after his part was completed he would check in on me every few days to make sure his teammate was still taking care of me. To put it simply, I would highly recommend Jon Binns for your next home purchase! I liked him so much that I feel like I owe him! Hey Jon, if you're ever in North Alabama, look me up and I'll treat you to a steak and some beers!"

Jay Carter
Jay Carter

Jay Carter
Rocket Mortgage
114 Reviews

"Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our ...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!"

Christian Hoeft
Christian Hoeft

Christian Hoeft
Rocket Mortgage
114 Reviews
Ginger Withall

"We are very impressed with the knowledge that Christian possesses about how we can meet our financial goals. When asking him a direct financial question, you can be absolutely certain that Christian ...We are very impressed with the knowledge that Christian possesses about how we can meet our financial goals. When asking him a direct financial question, you can be absolutely certain that Christian will have an answer that makes sense. If for some reason he isn't quite sure of the answer, he will research and dig into all resources to come-up with a credible answer. He has a body of knowledge, at his fingertips, that is amazing. We recommend Christian to all needing straight-forward answers about real estate loans, whether it be a new loan or a refinance. Trust is a very important component of a business relationship. We trust Christian in completing all phases of our loan from the beginning to the end. These days, one can't always believe what some home loan persons say. Fortunately, we have complete faith in what Christian tells us as these issues are verifiable. We find he has been completely honest and helpful regarding issues relating to our present loan inquiry."

Matt Marolda
Matt Marolda

Matt Marolda
Rocket Mortgage
114 Reviews
Chintan Patel

"Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept ...Ok, so where do I start? My wife and I have been looking for a new home for a couple of years. We found a few prospective homes and wanted to move fast. During my research a couple of cimpatiens kept coming up for mortgage originations. I called the first and was on hold for 30 mins... bad sign right? I called Rocket Mortgage and was immediately transferred to Matt. I got lucky! Within the first day we were pre- approved numbers in hand we called a realtor and went house shopping. Every day Matt called or emailed to make sure all was good. He answered the phone 90% of the time pretty much at anytime of the day. On the occasions I did leave a message he'd have the answer emailed and then provided a follow up call. The whole time he made sure we had all our buying options laid out in an easy to understand manner. When we put an offer in and went to start the closing process, Matt and his team went even further. They engineered the loan to save us 10 years off the loan for very little extra monthly. If your still reading this then I have one last thing to add. He won't sell you an unrealistic loan or home expectations. He will get you into what you can realistically afford and not be worried about months end or even when the tax bill arrives. That to me means he's not in the sell a home game. If you really need convincing then call me. Matt has my number and I tell you in person why you should use him and his team. Thanks again! "

Anthony Nitecki
Anthony Nitecki

Anthony Nitecki
Rocket Mortgage
114 Reviews
Lisa Scott

"Anthony was very accommodating helping us through the loan process. We had many different financing options to run past him and he worked through every one of them with us. He was patient and ...Anthony was very accommodating helping us through the loan process. We had many different financing options to run past him and he worked through every one of them with us. He was patient and professional at every turn. When we had a question that was not specifically in his bailiwick he referred to the right specialists or he forwarded the question for us. He always returned our phone calls and never left us hanging. Knowledge and flexibility are his strong points. We would highly recommend him to anyone who may have multiple complicated scenarios to choose from. Anthony will steer people in the right direction."

Chris Osterlund
Chris Osterlund

Chris Osterlund
Rocket Mortgage
113 Reviews
Nancy Eldert

"Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick. He was so calm and also knew the whole banking process so well, I was always in good...Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick. He was so calm and also knew the whole banking process so well, I was always in good hands. Chris kept me informed through the whole process. I didn’t have electronic signature on my phone. He and another employee helped me download your mini app. It ended up being so helpful. Chris was organized and extremely patient. Our refinance was in the range I hoped for. He listened well. He always seemed to like his job because no matter what help we needed, he was always there for us. Getting a refinance was incredibly easy compared to others I’ve done over my adult life.The banking I’ve done with Rocket Mortgage was respectful, fair, mostly easy and completed in a shorter amount of time than possible with traditional businesses. Chris had all the people including the notary on time. I was amazed at how your company has such a well coordinated group of people including people in my home. He was amazing at coordinating people I needed to see in person. I never worried about the integrity of business with your company. Thank you for my 2nd or 3rd refinance with you. Chris could handle with class and integrity any promotion you give him in the future. I’m a teacher and really related to his positive and serious nature with doing the steps correctly. You have a 5 gold star employee! Sincerely, Nancy Eldert"

Dominic Pellittieri
Dominic Pellittieri

Dominic Pellittieri
Rocket Mortgage
114 Reviews
Jill Bar

"It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a ...It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a mortgage so I knew how the process would work but I was totally blown away by Rocket Mortgage. The process was very easy and went without any hiccups. Getting a mortgage you expect some issues and you dread the process. I can't believe how easy Dominic and Rocket Mortgage made this process. Hail to the chief. Now I know why Rocket Mortgage is #1. Even your post-closed process is thoughtful. I received a personalized email telling me how to set up my account for payments. There is even an amortization schedule online so I can track my progress to payoff. The helpful emails about potential scammers who might be contacting me since my mortgage was recorded was informative. Rocket Mortgage has put a lot of thought into their customers. It's refreshing to find a company who is putting their customers first. I will always be a Rocket Mortgage customer. Thank you!!!"

Clark Shaw
Clark Shaw

Clark Shaw
Rocket Mortgage
114 Reviews
Jyl Bower

" My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your ... My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your husband that was responsible for all the finances for almost 30 years, it can be very intimidating and difficult to adjust to losing that. I had no idea about the refinancing process and what was involved. As I explained the situation to Mr. Shaw, he assured me he would guide me through the process. Clark was extremely through with answering many of the questions I had. Not once did I feel embarrassed or like he was overwhelmed by my questioning and the need of him to explain everything. He also made sure I understood everything. I also had a few things that I needed done in my home and Clark made that possible. This whole divorce process and experience of losing your family, and having to now do things alone, it is very hard to adjust to. I would have to say that this was the best experience I had with the new refinancing process Thanks to Mr. Shaw. I will without a doubt recommend and refer Clark Shaw to everyone and anyone I know. I cannot stress how much gratitude and appreciation I have for Mr. Shaw and working with him. I am so very thankful for my neighbor Sherri recommending me to go to Mr. Shaw. He definitely went above and beyond to help me including searching for discounts. I want to thank him so much for making this process easy for my daughter and I. Sincerely, Dianna L. Bower"