Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 31 of 373
Chris Osterlund
Chris Osterlund

Chris Osterlund
Rocket Mortgage
112 Reviews
Nancy Eldert

"Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick. He was so calm and also knew the whole banking process so well, I was always in good...Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick. He was so calm and also knew the whole banking process so well, I was always in good hands. Chris kept me informed through the whole process. I didn’t have electronic signature on my phone. He and another employee helped me download your mini app. It ended up being so helpful. Chris was organized and extremely patient. Our refinance was in the range I hoped for. He listened well. He always seemed to like his job because no matter what help we needed, he was always there for us. Getting a refinance was incredibly easy compared to others I’ve done over my adult life.The banking I’ve done with Rocket Mortgage was respectful, fair, mostly easy and completed in a shorter amount of time than possible with traditional businesses. Chris had all the people including the notary on time. I was amazed at how your company has such a well coordinated group of people including people in my home. He was amazing at coordinating people I needed to see in person. I never worried about the integrity of business with your company. Thank you for my 2nd or 3rd refinance with you. Chris could handle with class and integrity any promotion you give him in the future. I’m a teacher and really related to his positive and serious nature with doing the steps correctly. You have a 5 gold star employee! Sincerely, Nancy Eldert"

Dominic Pellittieri
Dominic Pellittieri

Dominic Pellittieri
Rocket Mortgage
112 Reviews
Jill Bar

"It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a ...It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a mortgage so I knew how the process would work but I was totally blown away by Rocket Mortgage. The process was very easy and went without any hiccups. Getting a mortgage you expect some issues and you dread the process. I can't believe how easy Dominic and Rocket Mortgage made this process. Hail to the chief. Now I know why Rocket Mortgage is #1. Even your post-closed process is thoughtful. I received a personalized email telling me how to set up my account for payments. There is even an amortization schedule online so I can track my progress to payoff. The helpful emails about potential scammers who might be contacting me since my mortgage was recorded was informative. Rocket Mortgage has put a lot of thought into their customers. It's refreshing to find a company who is putting their customers first. I will always be a Rocket Mortgage customer. Thank you!!!"

Matthew Rosol
Matthew Rosol

Matthew Rosol
Rocket Mortgage
112 Reviews
Chuck Burchett

"I was pretty much at the end of my rope trying to refinance my house. I applied to 3 different banks and was turned down primarily because of my lack of income. My house valued at $265,000 and I owed ...I was pretty much at the end of my rope trying to refinance my house. I applied to 3 different banks and was turned down primarily because of my lack of income. My house valued at $265,000 and I owed $81,000 and I had $15,000 total otherwise. I clearly understand my debt to ratio was a valid and a good reason to refuse me but I paid my mortgage religiously for over 35 years. Again, I know that doesn't matter. Matthew continued to try to help me and found other assets that I had but after not hearing from him for 1day I figured it was not going to be possible to get the refinance .But I had heard "no" so many times I was ok ,I can live without it. To make a long, boring read to the end I close on Thursay and I will get ev I asked for. Matthew was very good to me, was polite and professional. He's a really great guy."

Cutter Tews
Cutter Tews

Cutter Tews
Rocket Mortgage
112 Reviews
Donna Prewitt Hammonds

"Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the ...Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the contracted appraiser resulted in unnecessary mortgage insurance that will cost me over $2k before it finally is removed from my account. They told me they would not be selling my mortgage, but after 6 weeks it has already been sold to another company. Their estimates needed for escrow were so poorly calculated that I got $4k back from them after closing. The communication during the refinancing is shockingly unprofessional if you hear from them at all. Cutter is a very nice young man but Rocket Mortgage is a complete joke. They must be hiring high school dropouts to manage their processes."

Jon Binns
Jon Binns

Jon Binns
Rocket Mortgage
111 Reviews
Kevin White

"This was my first home buying experience. At first I was scared to death and completely lost in a sea of jargon and terms and conditions that I didn't really understand. Jon Binns took the time to ...This was my first home buying experience. At first I was scared to death and completely lost in a sea of jargon and terms and conditions that I didn't really understand. Jon Binns took the time to completely explain the entire process for me. He laid out all of the options that were available to me based upon my personal financial situation. He constantly surprised me with his speedy responses to emails or texts. It didn't seem to matter whether it was 1:00 am on a Saturday night or not Jon was always there to help or reassure me along the way. Even after his part was completed he would check in on me every few days to make sure his teammate was still taking care of me. To put it simply, I would highly recommend Jon Binns for your next home purchase! I liked him so much that I feel like I owe him! Hey Jon, if you're ever in North Alabama, look me up and I'll treat you to a steak and some beers!"

Chris Prescott
Chris Prescott

Chris Prescott
Rocket Mortgage
111 Reviews
Rebel Warrior

"Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris...Chris Prescott deserves 5+++ stars. He is AMAZING! We had a problem getting closed on another property to no fault of Rocket. The seller had property violations that never got resolved in time. Chris Prescott stepped in and became not only our banker but a trusted confidant and friend. He constantly reassured me in current troubles and potential ones with direction on how to ward them off. He went above and beyond accommodating our needs to make this flow smoothly. He even provided and called me on his personal cell from home during his dinner hour. Talk about dedication! This gentleman deserves the award of the year for compassion, dedication, determination, and fortitude to get our loan close in 30 days. He is a true gem as a person and asset to Rocket. He deserves a raise and all good things imaginable. I pray peace and abundance in all his endeavors in life. What a wonderful person. Thank you!"

Clark Shaw
Clark Shaw

Clark Shaw
Rocket Mortgage
111 Reviews
Jyl Bower

" My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your ... My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your husband that was responsible for all the finances for almost 30 years, it can be very intimidating and difficult to adjust to losing that. I had no idea about the refinancing process and what was involved. As I explained the situation to Mr. Shaw, he assured me he would guide me through the process. Clark was extremely through with answering many of the questions I had. Not once did I feel embarrassed or like he was overwhelmed by my questioning and the need of him to explain everything. He also made sure I understood everything. I also had a few things that I needed done in my home and Clark made that possible. This whole divorce process and experience of losing your family, and having to now do things alone, it is very hard to adjust to. I would have to say that this was the best experience I had with the new refinancing process Thanks to Mr. Shaw. I will without a doubt recommend and refer Clark Shaw to everyone and anyone I know. I cannot stress how much gratitude and appreciation I have for Mr. Shaw and working with him. I am so very thankful for my neighbor Sherri recommending me to go to Mr. Shaw. He definitely went above and beyond to help me including searching for discounts. I want to thank him so much for making this process easy for my daughter and I. Sincerely, Dianna L. Bower"

Laura Wilson
Laura Wilson

Laura Wilson
Rocket Mortgage
110 Reviews
Brian Williams

"Laura was hands down the best. In the beginning she was just filling in for someone on vacation and happened to be the one my inquiry was directed to. Not only did she get me an approval letter in ...Laura was hands down the best. In the beginning she was just filling in for someone on vacation and happened to be the one my inquiry was directed to. Not only did she get me an approval letter in a matter of a couple days (we had already put an offer in as my wife and I work backwards!) but she saw the whole purchase through until the end. Even when the account was "passed on" to the next specialist within Rocket Mortgages Laura remained involved to make sure everything was handled smoothly. I will definitely be contacting Laura for all of my future needs as well as recommending her and Rocket Mortgages to friends and family. Thanks Laura! Brian and Yeonji Williams "

Sabah Yassine
Sabah Yassine

Sabah Yassine
Rocket Mortgage
110 Reviews
Candy Schuster

"We loved working with Sabah, it was like working with a friend. She was very helpful through the process of refinancing in every way. Answered all questions and helped us with the online process as ...We loved working with Sabah, it was like working with a friend. She was very helpful through the process of refinancing in every way. Answered all questions and helped us with the online process as well, couldn't have done it without her. For that we thank you very much!!! She was awesome, would recommend her to anyone who is looking to refinance."

Michael Calhoun
Michael Calhoun

Michael Calhoun
Rocket Mortgage
110 Reviews
Alyssa Prochaska

"Michael was phenomenal to work with. He was patient, kind, informative but most importantly communicative through the entire process of refinancing my home. Which Is absolutely contrary to my first ...Michael was phenomenal to work with. He was patient, kind, informative but most importantly communicative through the entire process of refinancing my home. Which Is absolutely contrary to my first experience buying a house through a different small bank. When I bought the house I never had any idea what was going on, but the refinance? I felt like an actual friend and I did make friends with Michael Calhoun the mortgage banker and John Wilson from their credit repair team. I can’t leave him out. Both amazing individuals and Rocket Mortgage, not to mention is obviously a great company to employ such wonderful individuals, those that clearly exemplify there core values. I know that Rocket Mortgage-rocket mortgage is a big company and a lot of people out in the world will advise you to go through some random small business or bank when it comes to these huge and sometimes scary transactions. I mean think about it. Buying or refinancing a home is one of the biggest decisions/transactions that you will ever make. But I’ll tell you what? If you are on the fence about who to go to? Pick Rocket Mortgage. Not only did I get treated like a friend in every single interaction (and let me tell you, there were a lot of them) but I also got a better interest rate, a smaller payment, and the communication I deserved as a customer. I’d rather go with a big bank who can handle my needs than feel neglected and an afterthought as I was in my original purchase with a smaller bank. Whether you are looking to buy a house as a first time buyer, buying another house or refinancing. Rocket Mortgage/Rocket mortgage and Michael Calhoun will Always have your best interests in mind. Make the right choice, one you can feel good about. That’s all I can say. Thank you all so very much."