Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 33 of 398
Scott Acker
Scott Acker

Scott Acker
Rocket Mortgage
111 Reviews
Margaret Rath

"Scott just coordinated our entire re-finance. He managed to ram rod it through in 30 days start to finish. My husband and I liked Scott from our first conversation; he was direct, forthcoming, ...Scott just coordinated our entire re-finance. He managed to ram rod it through in 30 days start to finish. My husband and I liked Scott from our first conversation; he was direct, forthcoming, honest and never once reneged on what he promised he could do. My daughter a cynical real estate attorney and partner in a real estate law firm and title company was less than charmed when I told her about our enthusiasm for Scott and what he said he could do for us. She wanted to investigate to protect us. After talking with Scott, reviewing all his facts and figures, and investigating and checking out his proposals and Rocket Mortgage, she said, "Mom, we couldn't even do this for you as my own mother as fast and cheaply as Scott can. You should definitely jump on this proposal as fast as you can". She corresponded with Scott and reviewed all proposals and updates throughout, going over proposed closing costs and eventually settlement sheets with a fine tooth comb, checking to make sure all federal laws, etc. were timely complied with and that we were getting exactly what we had been promised at the quoted cost. If she had a question or issue that needed resolution, Scott took care of it immediately. In short, Scott made our refinance a pleasant, and efficient process. He was ALWAYS instantly available, answered questions patiently (we are both over 75) and explained every step and requirement in terms anyone could understand. The Rocket Mortgage communications board by which documents and information is exchanged between Rocket Mortgage and borrowers was perfect, and our Client Care Coordinator, Erika Kyles was as responsive and helpful as Scott. She answered immediately, offered creative ways to exchange documents and signatures, etc. and kept the stress level down to nil. I would not only highly recommend Scott and Erika and Rocket Mortgage, I think I will plan to put them in our Will!. "

Michael Allen
Michael Allen

Michael Allen
Rocket Mortgage
111 Reviews
Gina Gross

"Michael did a fantastic job! He was always there to answer your questions even during odd hours and weekends. He is also very quick to ensure that we get our loans pre-approved so that we are ready to...Michael did a fantastic job! He was always there to answer your questions even during odd hours and weekends. He is also very quick to ensure that we get our loans pre-approved so that we are ready to present our offer and our financial backing when we started talking to a realtor and builder. He defended us when we tried to get a lower interest rate from Rocket Mortgage to match another lender. He gives reminders and calls to follow up to ensure that the goal is reached on time. I set a date to close on our house and he has helped me tremendously to ensure that it happens on that day! Even pushing me and reminding me of the things I also needed to do to meet my deadline... And we did meet my deadline! Talk about customer service! He involved as much people I needed from Rocket Mortgage to ensure that my papers are submitted and reviewed on time. Thank you so much! I have already recommended Michael to all of my colleagues who are also relocating from my company. I am recommending him to all of you who read these reviews. Michael do not need luck to be successful in the future... He already has the talent and determination to do so! "

Patrick Dolden
Patrick Dolden

Patrick Dolden
Rocket Mortgage
111 Reviews
Frederick Sternberg

"I would commend Patrick Dolden to anyone seeking a mortgage loan or refinance of such loan. In the course of seeking a refinance, I contacted Rocket Mortgage and began a most enjoyable process of ...I would commend Patrick Dolden to anyone seeking a mortgage loan or refinance of such loan. In the course of seeking a refinance, I contacted Rocket Mortgage and began a most enjoyable process of obtaining a new mortgage loan. I selected Rocket Mortgage for this process solely because of the demeanor, knowledge and competence of Patrick. From beginning to end, I found Patrick to be on top of all issues and provided a full explanation of each step in this process. My experience with Patrick was totally satisfying and in contrast to my prior experiences with mortgage lenders. Thank you. "

Brandon Thorn
Brandon Thorn

Brandon Thorn
Rocket Mortgage
111 Reviews
Shavon Mabry

"Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had. From our very first conversation through closing, Brandon consistently demonstrated ...Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had. From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an experience marked by confidence, clarity, and trust. Every question was answered promptly, every concern was addressed with patience, and every step of the process was communicated thoroughly. What impressed me most was that I never felt like just another transaction. Brandon genuinely cared about helping me make the best decisions for my family and worked tirelessly to ensure everything stayed on track. His knowledge of the lending process, attention to detail, and commitment to excellence were evident in every interaction. In today's world, exceptional customer service has become increasingly rare. Brandon sets the standard for what true client advocacy should look like. His dedication, professionalism, and unwavering commitment to doing things the right way are a direct reflection of the caliber of service every client deserves. If you're considering a home loan, I cannot recommend Brandon Thorn highly enough. He didn't simply help me finance a home—he helped make one of the most significant milestones of my life a smooth, enjoyable, and successful experience. Rocket Mortgage is fortunate to have a professional of Brandon's caliber representing their organization. Thank you, Brandon, for going above and beyond. Your commitment to excellence did not go unnoticed, and I am sincerely grateful for everything you did."

Sabah Yassine
Sabah Yassine

Sabah Yassine
Rocket Mortgage
111 Reviews
Candy Schuster

"We loved working with Sabah, it was like working with a friend. She was very helpful through the process of refinancing in every way. Answered all questions and helped us with the online process as ...We loved working with Sabah, it was like working with a friend. She was very helpful through the process of refinancing in every way. Answered all questions and helped us with the online process as well, couldn't have done it without her. For that we thank you very much!!! She was awesome, would recommend her to anyone who is looking to refinance."

Joe Juarez
Joe Juarez

Joe Juarez
Rocket Mortgage
110 Reviews
Michael Cabral

"We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful ...We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful process feel smooth and manageable. Joe took the time to explain every step in a way that was easy to understand, always making sure we felt confident and informed in our decisions. No question ever felt too small, and his responsiveness and attention to detail were truly outstanding. What stood out most was Joe’s dedication and care, he went above and beyond to ensure we got the best possible outcome. We always felt like we were in good hands. It’s rare to find someone who combines such professionalism with such a personal touch. We are so grateful for his support and would wholeheartedly recommend Joe to anyone looking for a trustworthy, knowledgeable, and compassionate mortgage advisor."

Cortni Moore
Cortni Moore

Cortni Moore
Rocket Mortgage
110 Reviews
Vincent Wong

"Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get ...Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get the documentation done in time (in time frames of days and hours), she was great handling communication with me. This included also after hours (evenings, weekend) when I expected she needed time off (we all need it!). There was a lot of forms. She managed them proficiently with her expertise, and I felt I understood what was going on (thanks to her) without feeling overwhelmed by the detail of the documentation. Cortni eased me through the process, and educated me on my choices. Such as what benefits I would get with a higher or lower down payment, which made me feel more comfortable on my loan. My wife requested a late change after I approved something, and Cortni drove the change with other parties (such as my realtor and lawyer) to make it succeed. For anyone looking to purchase a home, I highly recommend Cortni!"

Doug Muller
Doug Muller

Doug Muller
Rocket Mortgage
110 Reviews
Michelle Lewis

"I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with ...I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with Doug, everything changed. From that moment on, it became so easy to trust him. Doug made me feel confident that he genuinely had my best interest at heart every step of the way. What amazed me most is that a process I had struggled with for eight years—trying unsuccessfully to buy my home—was completed in less than a month. Doug worked tirelessly… nights, days, even weekends… just to keep everything moving forward. He never left me wondering what was next, and he never slowed down. I truly believe God placed Doug in my path and used him as His instrument to help make this dream a reality. By the time I closed, he didn’t feel like just a loan expert anymore—he felt like a friend. Honestly, I’m going to miss our conversations. I would recommend Doug 1000% to anyone looking to buy a home, and I will absolutely use him again in the future if the need ever arises. If you’re feeling nervous about the process like I was, don’t let fear hold you back. Give Doug a call—and watch your blessing unfold."

Dan Pochmara
Dan Pochmara

Dan Pochmara
Rocket Mortgage
110 Reviews
Anna Tuv

"We had an excellent experience working with Dan during our home purchase. From start to finish, he was professional, responsive, and incredibly knowledgeable about the process. Dan guided us through ...We had an excellent experience working with Dan during our home purchase. From start to finish, he was professional, responsive, and incredibly knowledgeable about the process. Dan guided us through every step with clarity and patience, making what could have been a stressful experience feel smooth and manageable. He was always available to answer our questions, explain details, and provide thoughtful advice that helped us make confident decisions. What stood out most was his attention to detail and commitment to ensuring everything was handled correctly and on time. He truly went above and beyond to support us, and we always felt that he had our best interests in mind. We highly recommend Dan to anyone looking to buy a home. His expertise, reliability, and dedication make him an outstanding partner in the home-buying process."

James Bucci
James Bucci

James Bucci
Rocket Mortgage
109 Reviews
Edith Henderson

"WOW! What a pleasant surprise!! When I was initially contacted by James in connection with a call to Rocket Mortgage, I was quite skeptical. However, in a very short time his professionalism and ...WOW! What a pleasant surprise!! When I was initially contacted by James in connection with a call to Rocket Mortgage, I was quite skeptical. However, in a very short time his professionalism and knowledge of the process quickly allayed my fears. Throughout the process, I found that each step he had explained was basically what happened! I am grateful for the experience and would definitely recommend James to anyone seeking to finance or refinance a home! Thanks so much James for a wonderful experience!!!"