Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 33 of 375
Jimmy Yatuoma
Jimmy Yatuoma

Jimmy Yatuoma
Rocket Mortgage
111 Reviews
Marlon Dempster

"My wife and I have had to do quite a bit of belt squeazing when our youngest daughter was accepted into a private music program and a prestiegeous university. Tuition, fees and living expenses are 78k...My wife and I have had to do quite a bit of belt squeazing when our youngest daughter was accepted into a private music program and a prestiegeous university. Tuition, fees and living expenses are 78k per year. Initially, we went through the refinance process and were discouraged when we were not approved initially. I decided to go through the application for refinancing our home again wondering how we could be denied with an excellent credit score. When interest rates dropped to 2.75 I decided it was worth it. Jimmy was assigned to our application and his knowledge, experience, encouragement and availability were unparalleled. He was able to get us a 2.5 interest rate! Rocket Mortgage is fantastic because it is comprised of experts like Jimmy. My wife and I are now having our mother apply in Washington State. As it turns out, Jimmy is also certified in that state and can help her too! When you apply, make sure to ask for Jimmy."

Jacob Zarzour
Jacob Zarzour

Jacob Zarzour
Rocket Mortgage
111 Reviews
Millican Random Particle Theory

"I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home ...I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home loan process. Jacob truly cares about his clients, taking the time to understand my specific needs and ensuring I got the best possible loan for my situation. With the powerful online tools available through Rocket Mortgage®, Jacob made the entire process seamless and stress-free. He kept me informed at every stage and was always available to answer any questions or concerns I had. His professionalism, knowledge, and dedication to providing a top-notch experience gave me so much peace of mind. I highly recommend working with Jacob if you're looking for a home loan expert who truly goes above and beyond. He made what could have been a stressful process feel smooth and effortless. Thank you, Jacob, for your exceptional service and support!"

Joe Juarez
Joe Juarez

Joe Juarez
Rocket Mortgage
110 Reviews
Michael Cabral

"We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful ...We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful process feel smooth and manageable. Joe took the time to explain every step in a way that was easy to understand, always making sure we felt confident and informed in our decisions. No question ever felt too small, and his responsiveness and attention to detail were truly outstanding. What stood out most was Joe’s dedication and care, he went above and beyond to ensure we got the best possible outcome. We always felt like we were in good hands. It’s rare to find someone who combines such professionalism with such a personal touch. We are so grateful for his support and would wholeheartedly recommend Joe to anyone looking for a trustworthy, knowledgeable, and compassionate mortgage advisor."

Austin Neumann
Austin Neumann

Austin Neumann
Rocket Mortgage
110 Reviews
Lidia Carr

"Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did...Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail mail and everything so quick and easy all done on line saving me a ton of time and locking in an interest rate right before the Feds increased them the next day. You definitely have a gift and your customer service and knowledge in the finance business Is so valuable for customers like me! You won and all because of your knowledge and honesty! Thank you for saving this family a ton of money on a refinance! I’m so happy I answered the phone and though I thought I already knew who I was going to choose, your customer service and knowledge and ease of being able to do it all on line was flawless! Great job. Thank you for your amazing service and being available every single time I had questions. You are a gold and Rocket Mortgage has a star financial specialist! They are very lucky to have you as part of their team. Phenomenal job you did for our family!!!!!"

Scott Acker
Scott Acker

Scott Acker
Rocket Mortgage
109 Reviews
Margaret Rath

"Scott just coordinated our entire re-finance. He managed to ram rod it through in 30 days start to finish. My husband and I liked Scott from our first conversation; he was direct, forthcoming, ...Scott just coordinated our entire re-finance. He managed to ram rod it through in 30 days start to finish. My husband and I liked Scott from our first conversation; he was direct, forthcoming, honest and never once reneged on what he promised he could do. My daughter a cynical real estate attorney and partner in a real estate law firm and title company was less than charmed when I told her about our enthusiasm for Scott and what he said he could do for us. She wanted to investigate to protect us. After talking with Scott, reviewing all his facts and figures, and investigating and checking out his proposals and Rocket Mortgage, she said, "Mom, we couldn't even do this for you as my own mother as fast and cheaply as Scott can. You should definitely jump on this proposal as fast as you can". She corresponded with Scott and reviewed all proposals and updates throughout, going over proposed closing costs and eventually settlement sheets with a fine tooth comb, checking to make sure all federal laws, etc. were timely complied with and that we were getting exactly what we had been promised at the quoted cost. If she had a question or issue that needed resolution, Scott took care of it immediately. In short, Scott made our refinance a pleasant, and efficient process. He was ALWAYS instantly available, answered questions patiently (we are both over 75) and explained every step and requirement in terms anyone could understand. The Rocket Mortgage communications board by which documents and information is exchanged between Rocket Mortgage and borrowers was perfect, and our Client Care Coordinator, Erika Kyles was as responsive and helpful as Scott. She answered immediately, offered creative ways to exchange documents and signatures, etc. and kept the stress level down to nil. I would not only highly recommend Scott and Erika and Rocket Mortgage, I think I will plan to put them in our Will!. "

James Bucci
James Bucci

James Bucci
Rocket Mortgage
109 Reviews
Edith Henderson

"WOW! What a pleasant surprise!! When I was initially contacted by James in connection with a call to Rocket Mortgage, I was quite skeptical. However, in a very short time his professionalism and ...WOW! What a pleasant surprise!! When I was initially contacted by James in connection with a call to Rocket Mortgage, I was quite skeptical. However, in a very short time his professionalism and knowledge of the process quickly allayed my fears. Throughout the process, I found that each step he had explained was basically what happened! I am grateful for the experience and would definitely recommend James to anyone seeking to finance or refinance a home! Thanks so much James for a wonderful experience!!!"

Liliana Esquer
Liliana Esquer

Liliana Esquer
Rocket Mortgage
109 Reviews
Jack Woodward

"Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact ...Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my mortgage and she would help when I called. In summary, she became my very able advisor and single-point (my decision) contact within Q. She was way above any normal level of helpful and friendly, on anyone's scale! Because I know Detroit, and where the Q officees are, we even shared comments about local eating establishments in the area. (Roasting Plant!) Nice to have a "real" person to help me, and NOT just another voice on the other end of the line. Liliana should be held up as an example of an employee that should be the standard of customer assistance and personal involvement."

Robert Messing
Robert Messing

Robert Messing
Rocket Mortgage
109 Reviews
Claire Futral

"My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by ...My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted was to jump through hoops for no reason, again. He kept asking us to trust him and that he would take care of us. After what we had been through we were rather cynical but didn't stay that way for long. He was sincere. He was genuine. He was knowledgeable. Most of all, he was honest. The day after speaking with him and starting the process, I was back to freaking out thinking Rocket Mortgage was going to pull the same shenanigans the other lenders had. Once again, he assured me that this was an easy process and he would help us every step of the way. He has held true to his word. I have bugged him numerous times throughout the process and he has always been there to listen to my concerns, answer any questions and if by chance he doesn't have the answer he gets it. In today's world, customer service seems to be a thing of the past. It is refreshing to know that there are still people like Robert out there who actually know what customer service is and strive to be the best. Bravo to Rocket Mortgage for having him as part of the team. Robert has saved our family from financial ruin. I guess you could say he is our personal loan hero! For that, we cannot thank you enough!"

Cortni Moore
Cortni Moore

Cortni Moore
Rocket Mortgage
109 Reviews
Vincent Wong

"Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get ...Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get the documentation done in time (in time frames of days and hours), she was great handling communication with me. This included also after hours (evenings, weekend) when I expected she needed time off (we all need it!). There was a lot of forms. She managed them proficiently with her expertise, and I felt I understood what was going on (thanks to her) without feeling overwhelmed by the detail of the documentation. Cortni eased me through the process, and educated me on my choices. Such as what benefits I would get with a higher or lower down payment, which made me feel more comfortable on my loan. My wife requested a late change after I approved something, and Cortni drove the change with other parties (such as my realtor and lawyer) to make it succeed. For anyone looking to purchase a home, I highly recommend Cortni!"

Doug Muller
Doug Muller

Doug Muller
Rocket Mortgage
109 Reviews
Michelle Lewis

"I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with ...I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with Doug, everything changed. From that moment on, it became so easy to trust him. Doug made me feel confident that he genuinely had my best interest at heart every step of the way. What amazed me most is that a process I had struggled with for eight years—trying unsuccessfully to buy my home—was completed in less than a month. Doug worked tirelessly… nights, days, even weekends… just to keep everything moving forward. He never left me wondering what was next, and he never slowed down. I truly believe God placed Doug in my path and used him as His instrument to help make this dream a reality. By the time I closed, he didn’t feel like just a loan expert anymore—he felt like a friend. Honestly, I’m going to miss our conversations. I would recommend Doug 1000% to anyone looking to buy a home, and I will absolutely use him again in the future if the need ever arises. If you’re feeling nervous about the process like I was, don’t let fear hold you back. Give Doug a call—and watch your blessing unfold."