Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 33 of 374
Liliana Esquer
Liliana Esquer

Liliana Esquer
Rocket Mortgage
109 Reviews
Jack Woodward

"Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact ...Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my mortgage and she would help when I called. In summary, she became my very able advisor and single-point (my decision) contact within Q. She was way above any normal level of helpful and friendly, on anyone's scale! Because I know Detroit, and where the Q officees are, we even shared comments about local eating establishments in the area. (Roasting Plant!) Nice to have a "real" person to help me, and NOT just another voice on the other end of the line. Liliana should be held up as an example of an employee that should be the standard of customer assistance and personal involvement."

Joe Juarez
Joe Juarez

Joe Juarez
Rocket Mortgage
109 Reviews
Michael Cabral

"We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful ...We couldn’t have asked for a better mortgage financial advisor than Joe. From start to finish, he was incredibly helpful, patient, and genuinely kind—qualities that made what can be a stressful process feel smooth and manageable. Joe took the time to explain every step in a way that was easy to understand, always making sure we felt confident and informed in our decisions. No question ever felt too small, and his responsiveness and attention to detail were truly outstanding. What stood out most was Joe’s dedication and care, he went above and beyond to ensure we got the best possible outcome. We always felt like we were in good hands. It’s rare to find someone who combines such professionalism with such a personal touch. We are so grateful for his support and would wholeheartedly recommend Joe to anyone looking for a trustworthy, knowledgeable, and compassionate mortgage advisor."

Cortni Moore
Cortni Moore

Cortni Moore
Rocket Mortgage
109 Reviews
Vincent Wong

"Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get ...Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get the documentation done in time (in time frames of days and hours), she was great handling communication with me. This included also after hours (evenings, weekend) when I expected she needed time off (we all need it!). There was a lot of forms. She managed them proficiently with her expertise, and I felt I understood what was going on (thanks to her) without feeling overwhelmed by the detail of the documentation. Cortni eased me through the process, and educated me on my choices. Such as what benefits I would get with a higher or lower down payment, which made me feel more comfortable on my loan. My wife requested a late change after I approved something, and Cortni drove the change with other parties (such as my realtor and lawyer) to make it succeed. For anyone looking to purchase a home, I highly recommend Cortni!"

Doug Muller
Doug Muller

Doug Muller
Rocket Mortgage
109 Reviews
Michelle Lewis

"I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with ...I’ll be honest—I was extremely skeptical at first. In today’s world, sharing personal information can feel risky, and I truly didn’t want to fall into a scam. But once I took that step forward with Doug, everything changed. From that moment on, it became so easy to trust him. Doug made me feel confident that he genuinely had my best interest at heart every step of the way. What amazed me most is that a process I had struggled with for eight years—trying unsuccessfully to buy my home—was completed in less than a month. Doug worked tirelessly… nights, days, even weekends… just to keep everything moving forward. He never left me wondering what was next, and he never slowed down. I truly believe God placed Doug in my path and used him as His instrument to help make this dream a reality. By the time I closed, he didn’t feel like just a loan expert anymore—he felt like a friend. Honestly, I’m going to miss our conversations. I would recommend Doug 1000% to anyone looking to buy a home, and I will absolutely use him again in the future if the need ever arises. If you’re feeling nervous about the process like I was, don’t let fear hold you back. Give Doug a call—and watch your blessing unfold."

Austin Neumann
Austin Neumann

Austin Neumann
Rocket Mortgage
109 Reviews
Lidia Carr

"Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did...Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail mail and everything so quick and easy all done on line saving me a ton of time and locking in an interest rate right before the Feds increased them the next day. You definitely have a gift and your customer service and knowledge in the finance business Is so valuable for customers like me! You won and all because of your knowledge and honesty! Thank you for saving this family a ton of money on a refinance! I’m so happy I answered the phone and though I thought I already knew who I was going to choose, your customer service and knowledge and ease of being able to do it all on line was flawless! Great job. Thank you for your amazing service and being available every single time I had questions. You are a gold and Rocket Mortgage has a star financial specialist! They are very lucky to have you as part of their team. Phenomenal job you did for our family!!!!!"

Dan Pochmara
Dan Pochmara

Dan Pochmara
Rocket Mortgage
109 Reviews
Anna Tuv

"We had an excellent experience working with Dan during our home purchase. From start to finish, he was professional, responsive, and incredibly knowledgeable about the process. Dan guided us through ...We had an excellent experience working with Dan during our home purchase. From start to finish, he was professional, responsive, and incredibly knowledgeable about the process. Dan guided us through every step with clarity and patience, making what could have been a stressful experience feel smooth and manageable. He was always available to answer our questions, explain details, and provide thoughtful advice that helped us make confident decisions. What stood out most was his attention to detail and commitment to ensuring everything was handled correctly and on time. He truly went above and beyond to support us, and we always felt that he had our best interests in mind. We highly recommend Dan to anyone looking to buy a home. His expertise, reliability, and dedication make him an outstanding partner in the home-buying process."

Anthony Russell
Anthony Russell

Anthony Russell
Rocket Mortgage
109 Reviews
Marlene Jaggernauth

"Anthony was professional in every sense of the word. What I mostly appreciated what the fact that I was not pressured into anything and everything was done on my time and on my timetable; absolutely ...Anthony was professional in every sense of the word. What I mostly appreciated what the fact that I was not pressured into anything and everything was done on my time and on my timetable; absolutely no sales pitch. When Anthony was asked to wait while I reviewed documents, or to wait while I made sure this was something I wanted to do, he did not place any pressure on me or call to harass me. Anthony allowed me to this on my terms and on my time. Anthony was courteous and always had the time to go over everything with me page by page (tab by tab), process by process. I was a bit uncomfortable initially to do this, since this was a huge undertaking, however Anthony answered all of my questions, immediately returned calls and emails and went above and beyond the call of duty. I was very impressed with the entire process. Thank you so very much. I know I was not the easiest customer to work with, but your patience, was welcomed. In the end, I was very happy with your outstanding customer service. "

Gino Russo
Gino Russo

Gino Russo
Rocket Mortgage
109 Reviews
Yvette Rolande

"Mr. Gino Russo is my family's greatest hero. We were extremely nervous about the mortgage application process, this being our first time ever; but the moment we got in touch with Gino who answered ...Mr. Gino Russo is my family's greatest hero. We were extremely nervous about the mortgage application process, this being our first time ever; but the moment we got in touch with Gino who answered that magic call I made last year, I could not believe how calm, respectful and easy he made everything sound like. By the way, to me, Gino seems always came across as a calm, soft-spoken, patient, and respectful, compassionate, understanding, and a very professional individual. Additionally, Gino always had a solution for any difficult situation we faced, he was always able to maintain all situations that seemed confusing or stressful, especially when dealing with out real estate agent who was not as easy and always seemed challenging as she wanted to convince us to use her lending company (which was different from Rocket Mortgage) right in the beginning. So, we were so blessed to have Gino process our Mortgage; he made sure we benefited from the best rate ever one could have for mortgage: 2.25%. I would unreservedly recommend Gino to anyone considering applying for mortgage, he did an outstanding job of representing Rocket Mortgage, his employer."

Jonathan Sawkin
Jonathan Sawkin

Jonathan Sawkin
Rocket Mortgage
109 Reviews
Nadya Rodríguez

"Not sure if even what we say can fully explain our journey with Jonathan. We were about to close with another bank but VERY unsatisfied with the deal. The desire of a new home was making us just want ...Not sure if even what we say can fully explain our journey with Jonathan. We were about to close with another bank but VERY unsatisfied with the deal. The desire of a new home was making us just want to get everything over with. Thank GOD we reached out to Rocket Mortgage specifically to Jonathan. We were intimidated by false statements that were keeping us from searching another mortgage option but he was able to manage all that anxiety with grace and gave us peace of mind and the truth. I cannot leave out he helped us save SOOOO much money with his negotiation. He was available at all times no matter what (except on vacation in the desert lol and Boy did we miss him bc no other substitute was comparable). I believe that Jonathan at such young age has a true gift. A Perfect balance between his business knowledge and his not overwhelming persuasiveness to make his clients feel secure and confident while breaking any previous false self defense barriers we can have. You became a friend/family. Missing all that excitement sometimes. We BLESS YOU and will FOREVER be in our hearts and part of this home. PLEASE stop by when in Miami. THE SKY IS THE LIMIT AND WE ARE PROUD OF YOU!!! Jonelle Fiorillo and Carlos Lopez Your BEST team"

Jacob Zarzour
Jacob Zarzour

Jacob Zarzour
Rocket Mortgage
109 Reviews
Millican Random Particle Theory

"I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home ...I had an absolutely fantastic experience working with Jacob from Rocket Mortgage! From the moment I reached out, he was incredibly helpful and responsive, guiding me through every step of the home loan process. Jacob truly cares about his clients, taking the time to understand my specific needs and ensuring I got the best possible loan for my situation. With the powerful online tools available through Rocket Mortgage®, Jacob made the entire process seamless and stress-free. He kept me informed at every stage and was always available to answer any questions or concerns I had. His professionalism, knowledge, and dedication to providing a top-notch experience gave me so much peace of mind. I highly recommend working with Jacob if you're looking for a home loan expert who truly goes above and beyond. He made what could have been a stressful process feel smooth and effortless. Thank you, Jacob, for your exceptional service and support!"