Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 33 of 359
Yohannis Deressa

"⭐⭐⭐⭐⭐ I honestly don’t even know where to start when it comes to thanking Christian. After another lender had already pre-approved me and then denied my loan, I was worried about what would happen ...⭐⭐⭐⭐⭐ I honestly don’t even know where to start when it comes to thanking Christian. After another lender had already pre-approved me and then denied my loan, I was worried about what would happen next. That’s when Christian stepped in. Between 9:00 and 11:00 PM, he patiently walked me through every document, worked incredibly hard, and got me approved that very same night. That level of dedication is something I will never forget. His professionalism, hard work, respect, knowledge, and skills are beyond words. I called him thousands of times, and he never turned me away or made me feel like I was bothering him. Even when he was out of the country, he still found a way to connect, get in touch with me, and call me back. That tells you everything you need to know about the kind of person he is. Christian is smart, knowledgeable, patient, and truly committed to helping people. He doesn’t just do his job; he goes above and beyond what anyone could reasonably expect. His ability to find solutions when others give up is exceptional. Rocket Mortgage is incredibly lucky to have Christian on its team. Employees like him are rare, and he deserves to be recognized for the outstanding work he does. Christian, from the bottom of my heart, THANK YOU for your hard work, patience, and dedication. You made something that seemed impossible possible for me and my family. I will never forget what you did for us. And honestly, the other lenders who turned me down? They needed Jesus in that moment! 😂🙏 Because without Christian stepping in, I don’t know how things would have turned out. Christian, you are the real deal. Five stars are not enough! Period. 🙏⭐"

Vincent Wong

"Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get ...Cortni did an amazing job as my loan officer with Rocket. The homebuying process timeline was tight (first time for me, within 30 days), and Cortni managed the project very smoothly. To ensure we get the documentation done in time (in time frames of days and hours), she was great handling communication with me. This included also after hours (evenings, weekend) when I expected she needed time off (we all need it!). There was a lot of forms. She managed them proficiently with her expertise, and I felt I understood what was going on (thanks to her) without feeling overwhelmed by the detail of the documentation. Cortni eased me through the process, and educated me on my choices. Such as what benefits I would get with a higher or lower down payment, which made me feel more comfortable on my loan. My wife requested a late change after I approved something, and Cortni drove the change with other parties (such as my realtor and lawyer) to make it succeed. For anyone looking to purchase a home, I highly recommend Cortni!"

Leslie Behnke

"If there were more stars - we would give them! After almost a year and a half trying to "re-finance" with our mortgage company of 10 years, we were so frustrated and in very bad shape financially. ...If there were more stars - we would give them! After almost a year and a half trying to "re-finance" with our mortgage company of 10 years, we were so frustrated and in very bad shape financially. We just needed to get our payment down. I called Rocket Mortgage and within a few months we were done and are now saving about $3,000.00 a month. We got out from under our back taxes, cut our mortgage in half and the process was SO easy. DeAnna kept in touch with us weekly and was always there (even on weekends) to answer any and all questions. I tell everyone about our great experience and I highly recommend them! We now can stop stressing about making our mortgage payment and enjoy our 1st grandchild! Thank you DeAnna and Rocket Mortgage! Leslie & Jerry Behnke"

Donald Salerno

"The experience with both Ryan and Rocket Mortgage is beyond a doubt the best experience I have ever had from start to finish in a refinance process. Ryan was knowledgeable and friendly and really ...The experience with both Ryan and Rocket Mortgage is beyond a doubt the best experience I have ever had from start to finish in a refinance process. Ryan was knowledgeable and friendly and really made me feel comfortable with choosing Rocket Mortgage. Additionally, Rocket Mortgage has leveraged paperless technology which makes for a very simplified overall process. From start to my close was literally 2 weeks! I challenge anyone thinking of doing a loan refinance to find a better vendor with those type of results. Donald Salerno"

Jim Houston

"I was fortunate to have Mr. Austin Cassidy assigned to my loan. From the very beginning of my home loan process, Mr. Cassidy carefully and skillfully took my information and told me everything I ...I was fortunate to have Mr. Austin Cassidy assigned to my loan. From the very beginning of my home loan process, Mr. Cassidy carefully and skillfully took my information and told me everything I needed to know and what I needed to gather and provide for a smooth home loan process. I even had a verbal approval that same afternoon and the whole process couldn't have gone any smoother. I cannot say enough good things about Mr. Cassidy. He was always there to help me with anything and help me complete various stages of information gathering I needed to provide. He actually played a big role in how smoothly my home loan process went. Rocket Mortgage is fortunate to have him on their staff. Kind regards, Jim Houston, Charleston, SC"

Claire Futral

"My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by ...My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted was to jump through hoops for no reason, again. He kept asking us to trust him and that he would take care of us. After what we had been through we were rather cynical but didn't stay that way for long. He was sincere. He was genuine. He was knowledgeable. Most of all, he was honest. The day after speaking with him and starting the process, I was back to freaking out thinking Rocket Mortgage was going to pull the same shenanigans the other lenders had. Once again, he assured me that this was an easy process and he would help us every step of the way. He has held true to his word. I have bugged him numerous times throughout the process and he has always been there to listen to my concerns, answer any questions and if by chance he doesn't have the answer he gets it. In today's world, customer service seems to be a thing of the past. It is refreshing to know that there are still people like Robert out there who actually know what customer service is and strive to be the best. Bravo to Rocket Mortgage for having him as part of the team. Robert has saved our family from financial ruin. I guess you could say he is our personal loan hero! For that, we cannot thank you enough!"

Jennifer Scafati

"I have been researching purchasing a home and mortgage options that might be available to me. I luckily clicked on a Rocket Mortgage link and decided to use their online chat service to ask a few ...I have been researching purchasing a home and mortgage options that might be available to me. I luckily clicked on a Rocket Mortgage link and decided to use their online chat service to ask a few questions. I luckily was put into contact with Michael. He gave me great information and has actually started me on the path to homeownership. He told me I needed to work my credit a bit and set me up with people who are going to help me get my credit up to par. In all the research I’ve done thus far no one has even come close to actually getting the process started for me. Michael truly seems like he wants to help me get into a house and in this profession this character is sometimes hard to find. It’s crazy that after our chat I feel becoming a homeowner again is finally in my grasp and this is a direct result of michael’s information and help. I also believe he’s in it to help. If anyone reads these reviews and are looking for someone to work with someone at Rocket Mortgage michael is the man!!!"

Marlene Jaggernauth

"Anthony was professional in every sense of the word. What I mostly appreciated what the fact that I was not pressured into anything and everything was done on my time and on my timetable; absolutely ...Anthony was professional in every sense of the word. What I mostly appreciated what the fact that I was not pressured into anything and everything was done on my time and on my timetable; absolutely no sales pitch. When Anthony was asked to wait while I reviewed documents, or to wait while I made sure this was something I wanted to do, he did not place any pressure on me or call to harass me. Anthony allowed me to this on my terms and on my time. Anthony was courteous and always had the time to go over everything with me page by page (tab by tab), process by process. I was a bit uncomfortable initially to do this, since this was a huge undertaking, however Anthony answered all of my questions, immediately returned calls and emails and went above and beyond the call of duty. I was very impressed with the entire process. Thank you so very much. I know I was not the easiest customer to work with, but your patience, was welcomed. In the end, I was very happy with your outstanding customer service. "

Yvette Rolande

"Mr. Gino Russo is my family's greatest hero. We were extremely nervous about the mortgage application process, this being our first time ever; but the moment we got in touch with Gino who answered ...Mr. Gino Russo is my family's greatest hero. We were extremely nervous about the mortgage application process, this being our first time ever; but the moment we got in touch with Gino who answered that magic call I made last year, I could not believe how calm, respectful and easy he made everything sound like. By the way, to me, Gino seems always came across as a calm, soft-spoken, patient, and respectful, compassionate, understanding, and a very professional individual. Additionally, Gino always had a solution for any difficult situation we faced, he was always able to maintain all situations that seemed confusing or stressful, especially when dealing with out real estate agent who was not as easy and always seemed challenging as she wanted to convince us to use her lending company (which was different from Rocket Mortgage) right in the beginning. So, we were so blessed to have Gino process our Mortgage; he made sure we benefited from the best rate ever one could have for mortgage: 2.25%. I would unreservedly recommend Gino to anyone considering applying for mortgage, he did an outstanding job of representing Rocket Mortgage, his employer."

Nadya Rodríguez

"Not sure if even what we say can fully explain our journey with Jonathan. We were about to close with another bank but VERY unsatisfied with the deal. The desire of a new home was making us just want ...Not sure if even what we say can fully explain our journey with Jonathan. We were about to close with another bank but VERY unsatisfied with the deal. The desire of a new home was making us just want to get everything over with. Thank GOD we reached out to Rocket Mortgage specifically to Jonathan. We were intimidated by false statements that were keeping us from searching another mortgage option but he was able to manage all that anxiety with grace and gave us peace of mind and the truth. I cannot leave out he helped us save SOOOO much money with his negotiation. He was available at all times no matter what (except on vacation in the desert lol and Boy did we miss him bc no other substitute was comparable). I believe that Jonathan at such young age has a true gift. A Perfect balance between his business knowledge and his not overwhelming persuasiveness to make his clients feel secure and confident while breaking any previous false self defense barriers we can have. You became a friend/family. Missing all that excitement sometimes. We BLESS YOU and will FOREVER be in our hearts and part of this home. PLEASE stop by when in Miami. THE SKY IS THE LIMIT AND WE ARE PROUD OF YOU!!! Jonelle Fiorillo and Carlos Lopez Your BEST team"