Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 32 of 396
Dominic Pellittieri
Dominic Pellittieri

Dominic Pellittieri
Rocket Mortgage
112 Reviews
Jill Bar

"It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a ...It took me one phone call with Dominic who was very thorough and two and a half weeks to close my loan. I previously worked at a mortgage company and it's been over 10 years since I've applied for a mortgage so I knew how the process would work but I was totally blown away by Rocket Mortgage. The process was very easy and went without any hiccups. Getting a mortgage you expect some issues and you dread the process. I can't believe how easy Dominic and Rocket Mortgage made this process. Hail to the chief. Now I know why Rocket Mortgage is #1. Even your post-closed process is thoughtful. I received a personalized email telling me how to set up my account for payments. There is even an amortization schedule online so I can track my progress to payoff. The helpful emails about potential scammers who might be contacting me since my mortgage was recorded was informative. Rocket Mortgage has put a lot of thought into their customers. It's refreshing to find a company who is putting their customers first. I will always be a Rocket Mortgage customer. Thank you!!!"

Matthew Rosol
Matthew Rosol

Matthew Rosol
Rocket Mortgage
112 Reviews
Chuck Burchett

"I was pretty much at the end of my rope trying to refinance my house. I applied to 3 different banks and was turned down primarily because of my lack of income. My house valued at $265,000 and I owed ...I was pretty much at the end of my rope trying to refinance my house. I applied to 3 different banks and was turned down primarily because of my lack of income. My house valued at $265,000 and I owed $81,000 and I had $15,000 total otherwise. I clearly understand my debt to ratio was a valid and a good reason to refuse me but I paid my mortgage religiously for over 35 years. Again, I know that doesn't matter. Matthew continued to try to help me and found other assets that I had but after not hearing from him for 1day I figured it was not going to be possible to get the refinance .But I had heard "no" so many times I was ok ,I can live without it. To make a long, boring read to the end I close on Thursay and I will get ev I asked for. Matthew was very good to me, was polite and professional. He's a really great guy."

Clark Shaw
Clark Shaw

Clark Shaw
Rocket Mortgage
112 Reviews
Jyl Bower

" My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your ... My neighbor Sherri is who referred me to Mr. Clark Shaw. She told me that he was “excellent and worked miracles.” When experiencing a major life change such as divorce, and solely relied on your husband that was responsible for all the finances for almost 30 years, it can be very intimidating and difficult to adjust to losing that. I had no idea about the refinancing process and what was involved. As I explained the situation to Mr. Shaw, he assured me he would guide me through the process. Clark was extremely through with answering many of the questions I had. Not once did I feel embarrassed or like he was overwhelmed by my questioning and the need of him to explain everything. He also made sure I understood everything. I also had a few things that I needed done in my home and Clark made that possible. This whole divorce process and experience of losing your family, and having to now do things alone, it is very hard to adjust to. I would have to say that this was the best experience I had with the new refinancing process Thanks to Mr. Shaw. I will without a doubt recommend and refer Clark Shaw to everyone and anyone I know. I cannot stress how much gratitude and appreciation I have for Mr. Shaw and working with him. I am so very thankful for my neighbor Sherri recommending me to go to Mr. Shaw. He definitely went above and beyond to help me including searching for discounts. I want to thank him so much for making this process easy for my daughter and I. Sincerely, Dianna L. Bower"

Katlyn Weldon
Katlyn Weldon

Katlyn Weldon
Rocket Mortgage
112 Reviews
Deb Dimino Kehoe

"Katlyn is a rare treasure in the field of mortgage people. I have owned eight homes, refinanced several and have experience with many mortgage companies. I can truly say that Katlyn is one of the ...Katlyn is a rare treasure in the field of mortgage people. I have owned eight homes, refinanced several and have experience with many mortgage companies. I can truly say that Katlyn is one of the finest i have come into contact with. Rocket Mortgage is lucky to have her and we customers are fortunate to have her working for and with us. From the first time I spoke with her, she was professional and a sweetheart. She knows her business and made me feel comfortable throughout the process. She was always ready to answer any questions and was willing to walk me through the on-line process. Even after I had moved along in the process, she checked in and it felt as if I was speaking with an old friend. She remembered personal items and asked about my family. She shared a few anecdotes herself while maintaining her professionalism throughout the process."

Laura Wilson
Laura Wilson

Laura Wilson
Rocket Mortgage
112 Reviews
Brian Williams

"Laura was hands down the best. In the beginning she was just filling in for someone on vacation and happened to be the one my inquiry was directed to. Not only did she get me an approval letter in ...Laura was hands down the best. In the beginning she was just filling in for someone on vacation and happened to be the one my inquiry was directed to. Not only did she get me an approval letter in a matter of a couple days (we had already put an offer in as my wife and I work backwards!) but she saw the whole purchase through until the end. Even when the account was "passed on" to the next specialist within Rocket Mortgages Laura remained involved to make sure everything was handled smoothly. I will definitely be contacting Laura for all of my future needs as well as recommending her and Rocket Mortgages to friends and family. Thanks Laura! Brian and Yeonji Williams "

Michael Allen
Michael Allen

Michael Allen
Rocket Mortgage
111 Reviews
Gina Gross

"Michael did a fantastic job! He was always there to answer your questions even during odd hours and weekends. He is also very quick to ensure that we get our loans pre-approved so that we are ready to...Michael did a fantastic job! He was always there to answer your questions even during odd hours and weekends. He is also very quick to ensure that we get our loans pre-approved so that we are ready to present our offer and our financial backing when we started talking to a realtor and builder. He defended us when we tried to get a lower interest rate from Rocket Mortgage to match another lender. He gives reminders and calls to follow up to ensure that the goal is reached on time. I set a date to close on our house and he has helped me tremendously to ensure that it happens on that day! Even pushing me and reminding me of the things I also needed to do to meet my deadline... And we did meet my deadline! Talk about customer service! He involved as much people I needed from Rocket Mortgage to ensure that my papers are submitted and reviewed on time. Thank you so much! I have already recommended Michael to all of my colleagues who are also relocating from my company. I am recommending him to all of you who read these reviews. Michael do not need luck to be successful in the future... He already has the talent and determination to do so! "

Patrick Dolden
Patrick Dolden

Patrick Dolden
Rocket Mortgage
111 Reviews
Frederick Sternberg

"I would commend Patrick Dolden to anyone seeking a mortgage loan or refinance of such loan. In the course of seeking a refinance, I contacted Rocket Mortgage and began a most enjoyable process of ...I would commend Patrick Dolden to anyone seeking a mortgage loan or refinance of such loan. In the course of seeking a refinance, I contacted Rocket Mortgage and began a most enjoyable process of obtaining a new mortgage loan. I selected Rocket Mortgage for this process solely because of the demeanor, knowledge and competence of Patrick. From beginning to end, I found Patrick to be on top of all issues and provided a full explanation of each step in this process. My experience with Patrick was totally satisfying and in contrast to my prior experiences with mortgage lenders. Thank you. "

Austin Neumann
Austin Neumann

Austin Neumann
Rocket Mortgage
110 Reviews
Lidia Carr

"Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did...Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail mail and everything so quick and easy all done on line saving me a ton of time and locking in an interest rate right before the Feds increased them the next day. You definitely have a gift and your customer service and knowledge in the finance business Is so valuable for customers like me! You won and all because of your knowledge and honesty! Thank you for saving this family a ton of money on a refinance! I’m so happy I answered the phone and though I thought I already knew who I was going to choose, your customer service and knowledge and ease of being able to do it all on line was flawless! Great job. Thank you for your amazing service and being available every single time I had questions. You are a gold and Rocket Mortgage has a star financial specialist! They are very lucky to have you as part of their team. Phenomenal job you did for our family!!!!!"

Nick Pason
Nick Pason

Nick Pason
Rocket Mortgage
111 Reviews
Ken Nahigian

"Nick was very professional, helpful with me and my help of my parents who are 82. He is a terrific representative of Rocket Mortgage. The only thing i would suggest is a better understanding of the ...Nick was very professional, helpful with me and my help of my parents who are 82. He is a terrific representative of Rocket Mortgage. The only thing i would suggest is a better understanding of the process and that's not Nick's fault. I just thought when i was done with Nick that i was done with the process and instead we were handed to another person who needed a whole new set of documents. That was a bit frustrating, but again probably not Nick's fault. Just an expectations thing. Thank you very much. "

Brandon Thorn
Brandon Thorn

Brandon Thorn
Rocket Mortgage
111 Reviews
Shavon Mabry

"Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had. From our very first conversation through closing, Brandon consistently demonstrated ...Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had. From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an experience marked by confidence, clarity, and trust. Every question was answered promptly, every concern was addressed with patience, and every step of the process was communicated thoroughly. What impressed me most was that I never felt like just another transaction. Brandon genuinely cared about helping me make the best decisions for my family and worked tirelessly to ensure everything stayed on track. His knowledge of the lending process, attention to detail, and commitment to excellence were evident in every interaction. In today's world, exceptional customer service has become increasingly rare. Brandon sets the standard for what true client advocacy should look like. His dedication, professionalism, and unwavering commitment to doing things the right way are a direct reflection of the caliber of service every client deserves. If you're considering a home loan, I cannot recommend Brandon Thorn highly enough. He didn't simply help me finance a home—he helped make one of the most significant milestones of my life a smooth, enjoyable, and successful experience. Rocket Mortgage is fortunate to have a professional of Brandon's caliber representing their organization. Thank you, Brandon, for going above and beyond. Your commitment to excellence did not go unnoticed, and I am sincerely grateful for everything you did."