Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 35 of 357
Ryan Hand
Ryan Hand

Ryan Hand
Rocket Mortgage
106 Reviews
Stephen Black

"Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort. 1-He provided a lower APR which is now saving me ...Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort. 1-He provided a lower APR which is now saving me money. 2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan. 3-Ryan crafted a new, complete payment that now includes my Impound & Insurance payments so I know I will always be on track when taxes and insurance are due. 4-There were a few times when it looked as if my refinance request may have been declined due to its dynamics. These were the times when Ryan reached out to other support staff from Rocket Mortgage to help find the way for us to close this loan. 5-Ryan is incredibly professional, polite, insightful and courteous. I could not have worked with a better partner for this effort. In closing, I have worked in the Hotel/Hospitality industry for 40 years and work ethic, work quality and ultimately, customer care with ownership & solutions for any challenges is critical. Ryan delivered in all of these areas. I can tell a fake when I see/hear them. Ryan Hand is no fake. You should help groom and promote this young man from my experience with him. Sincerely, Steve Black 4787 51st Street San Diego, Ca. 92115 619-666-3858 "

Bianka Mitaj
Bianka Mitaj

Bianka Mitaj
Rocket Mortgage
106 Reviews
Flaka Shrudhani

"I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan ...I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan process as smooth as possible. She was always available to answer my questions, provide clear explanations, and guide me through every step. What truly stood out was her ability to find the best loan options tailored to my needs. She worked quickly and efficiently while maintaining a calm and patient demeanor, ensuring everything stayed on track. Thanks to her hard work and attention to detail, we were able to close the loan without any issues. If you’re looking for a loan officer who is reliable, knowledgeable, and genuinely cares about helping you achieve your goals, I wholeheartedly recommend Bianka. She made what could have been a stressful process feel effortless, and I’m incredibly grateful for her support!"

Pedro Olivares
Pedro Olivares

Pedro Olivares
Rocket Mortgage
106 Reviews
David Burns

"My wife and I were hesitant to refinance after the brutal three month experience we suffered through last time. However, interest rates were too good to pass up, so we held our breath and decided to ...My wife and I were hesitant to refinance after the brutal three month experience we suffered through last time. However, interest rates were too good to pass up, so we held our breath and decided to jump into the deep-end again. I've seen advertisements for Rocket Mortgage so I thought I would try them out. Immediately after hitting submit, my phone rang. The representative told me that he was going to get Pedro on the phone with me to start the process. Fifteen minutes later we got a phone call from Pedro. His friendly, knowledgeable, and can-do persona was delightful. He thoroughly explained the Rocket Mortgage and Rocket process, helped us get logged into the online portal and walked us through the first steps. Already, this initial experience with Pedro far exceeded our experience with our last mortgage agent. But, it just got better from there. Anytime we had a question or concern, he responded within 24 hours. It's been one week since we started the application process with Pedro and because of his expertise, we are already closing in on completing the process and set to close from start to finish in less than a month. I truly cannot recommend Pedro enough!"

Jeff Pullen
Jeff Pullen

Jeff Pullen
Rocket Mortgage
106 Reviews
Adam Trexler

"Jeff was great to say the least. From the very first point of contact, Jeff was sincere, responsive, informative, genuine, and valued my time. I refinanced right at the beginning of the COVID-19 ...Jeff was great to say the least. From the very first point of contact, Jeff was sincere, responsive, informative, genuine, and valued my time. I refinanced right at the beginning of the COVID-19 pandemic, when everyone was refinancing so I know he must have been super busy. However, I couldn't tell he was super busy. He must be very organized to handle the workload. I would recommend Jeff if you're even thinking about refinancing or buying a home. I never felt pressured to refinance with Jeff and Rocket Mortgage. They are just the best value compared to the competitors so he just guided me through the process. It was nice working with you Jeff. Thanks for understanding that I had two active kids at home every time we spoke on the phone! Adam"

Michael Atkinson
Michael Atkinson

Michael Atkinson
Rocket Mortgage
105 Reviews
Solomon Brown

"we had a very difficult mortgage to process. Had existing mortgage with Rocket Mortgage. It was a rental property. Wanted to divide out land and build our retirement home. Long drawn out process. ...we had a very difficult mortgage to process. Had existing mortgage with Rocket Mortgage. It was a rental property. Wanted to divide out land and build our retirement home. Long drawn out process. Michael worked with us from the beginning and with many many ups and downs was able to not only get the rental mortgage refinanced but new retirement home financed. We are talking new appraisals, new surveys, new abstracts and on and on it went. There was more than one time I wanted to pull plug on process. I am glad the process is done and over. We are in our retirement home. Rental property all set. Very very difficult process and to have two mortgages in process at the same time it was frustrating at times. However Michael did help us with the process and now it is said and done......life is good.!!!!! The difficulty of the process was not Rocket Mortgage fault it was what we did that made it a difficult process. I am not sure another mortgage company could have handled the complex process."

Tima Avanesian
Tima Avanesian

Tima Avanesian
Rocket Mortgage
105 Reviews
Colleen Buchanan

"After searching at least half a dozen mortgage companies local and not, and being completely disappointed and frustrated that no one was willing to put in the time to help me, I was lucky enough to ...After searching at least half a dozen mortgage companies local and not, and being completely disappointed and frustrated that no one was willing to put in the time to help me, I was lucky enough to call Rocket Mortgage and speak with Tima. Tima was the first person I talked to at Rocket Mortgages and after speaking with him for a few minutes I knew I had found my guy! Within minutes he gave me hope that I would be able to close in a timely matter, with a better rate, and work with someone who was personable and professional. Even as the loan moved thru different stages and different contacts, Tima continued to check in with me to see how everything was going and to see if there was anything I needed. I couldn't have asked for a nicer or more hard working and knowledgeable person to have answered the phone that day, and for that I am grateful. Thank you Tima and crew for all your hard work! "

Jessica Callahan
Jessica Callahan

Jessica Callahan
Rocket Mortgage
105 Reviews
Ray Evans

"Let me first start by saying that Jessica was a pleasure to work with. She was extremely responsive and walked me through the entire process step-by-step. Through her hard work and dedication I was ...Let me first start by saying that Jessica was a pleasure to work with. She was extremely responsive and walked me through the entire process step-by-step. Through her hard work and dedication I was pre-approved in one day. This made my agent and the seller very happy. Also, her turnaround time on my questions was minimal and she always responded with kindness and professionalism. The entire process was smooth and unlike other well-known lenders we closed the loan in a little more than 30 days. Rocket Mortgages (Rocket Mortgage) online portal is outstanding. It provided a buyer-friendly platform that was easy to manage, upload and retain documents. It also kept us abreast of any changes or requests for documentation. Even though I used the portal a lot Jessica was always around for questions and follow-up when needed. She'd often reach out and see how things were going. The funding and closing portion of the process was also smooth and quick. It's associates like Jessica that make Rocket Mortgage the number one lender in the USA. Thanks to Jessica, if I ever need another loan I'll definitely reach out to Rocket Mortgage again."

Chris Chang
Chris Chang

Chris Chang
Rocket Mortgage
105 Reviews
Susan Bronson

"Chris was a true joy to work with from day one. He made everything clear and was extremely personable as well. Chris is a consummate professional and his follow up with us was outstanding. He was so ...Chris was a true joy to work with from day one. He made everything clear and was extremely personable as well. Chris is a consummate professional and his follow up with us was outstanding. He was so proactive, calling to see how he could be of assistance and making sure all of our questions were answered. Chris was so kind and we truly enjoyed speaking to and working with him. No generic representative here - you get a kind human being who you really connect with. I never ever write reviews, but our experience was so wonderful that it deserves to be recognized! If you want to make the loan process as seamless, easy, informed, and pleasant as possible, you will do so by working with Chris!"

Mike Denissoff
Mike Denissoff

Mike Denissoff
Rocket Mortgage
105 Reviews
Peggy Hilliard

"We would highly recommend Mike to talk to about a refinance mortgage or first mortgage, he was simple to talj to, very kind and understanding and explained every step in detail was very prompt in ...We would highly recommend Mike to talk to about a refinance mortgage or first mortgage, he was simple to talj to, very kind and understanding and explained every step in detail was very prompt in returning phone calls and text, keeping us up to date with even the smallest details. We are very satisfied with the quick responses, the easiness of our refi answers and paperwork and how quick this loan process was, never have we dealt with anyone or business, that was really concerned about their clients as Rocket Mortgage and with an individual such as Michael. We can't thank this person enough for being so courtious and making it so simple and easy on our refi."

Amanda Fratt
Amanda Fratt

Amanda Fratt
Rocket Mortgage
105 Reviews
Shannon Jenkins

"I had previously worked with another mortgage specialist locally (and another one 3 years ago on a home I ended up not purchasing). The previous lender could not describe some of the basic concepts of...I had previously worked with another mortgage specialist locally (and another one 3 years ago on a home I ended up not purchasing). The previous lender could not describe some of the basic concepts of the loans I was looking at/asking about. Frustrated I decided to give Rocket Mortgage a try and felt really lucky to get Amanda. I asked her to explain everything to me like I was a fourth grader and she did! She gave me a nationwide perspective on closing costs, mortgage rates, and the housing market and it was helpful in putting my experience into perspective. She was reassuring and broke down the numbers and debt to income ratios for me when I was nervous about whether I was taking on too much mortgage to income. That conversation gave me the solid foundation I needed to confidently put in my offer. She was quick, communicative, and even shared some personal anecdotes which made the experience all the more enjoyable. I think we walk into these Rocket Mortgages thinking we might lose the personal touch, but that wasn't my experience at all. Of the three mortgage lending experiences I've had, this was the most personal and attentive. Thanks, Amanda, you're aces!"