Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 35 of 374
Robert Messing
Robert Messing

Robert Messing
Rocket Mortgage
108 Reviews
Claire Futral

"My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by ...My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted was to jump through hoops for no reason, again. He kept asking us to trust him and that he would take care of us. After what we had been through we were rather cynical but didn't stay that way for long. He was sincere. He was genuine. He was knowledgeable. Most of all, he was honest. The day after speaking with him and starting the process, I was back to freaking out thinking Rocket Mortgage was going to pull the same shenanigans the other lenders had. Once again, he assured me that this was an easy process and he would help us every step of the way. He has held true to his word. I have bugged him numerous times throughout the process and he has always been there to listen to my concerns, answer any questions and if by chance he doesn't have the answer he gets it. In today's world, customer service seems to be a thing of the past. It is refreshing to know that there are still people like Robert out there who actually know what customer service is and strive to be the best. Bravo to Rocket Mortgage for having him as part of the team. Robert has saved our family from financial ruin. I guess you could say he is our personal loan hero! For that, we cannot thank you enough!"

DeAnna Smith
DeAnna Smith

DeAnna Smith
Rocket Mortgage
108 Reviews
Leslie Behnke

"If there were more stars - we would give them! After almost a year and a half trying to "re-finance" with our mortgage company of 10 years, we were so frustrated and in very bad shape financially. ...If there were more stars - we would give them! After almost a year and a half trying to "re-finance" with our mortgage company of 10 years, we were so frustrated and in very bad shape financially. We just needed to get our payment down. I called Rocket Mortgage and within a few months we were done and are now saving about $3,000.00 a month. We got out from under our back taxes, cut our mortgage in half and the process was SO easy. DeAnna kept in touch with us weekly and was always there (even on weekends) to answer any and all questions. I tell everyone about our great experience and I highly recommend them! We now can stop stressing about making our mortgage payment and enjoy our 1st grandchild! Thank you DeAnna and Rocket Mortgage! Leslie & Jerry Behnke"

Chris Bedwell
Chris Bedwell

Chris Bedwell
Rocket Mortgage
107 Reviews
Isaac Gonzales Sr.

"I would like to thank Chris for reaching out to me. My wife and I had refinanced a year ago, Chris called to tell me he can save me thousands and thousands if I’d do a refinance after displaying the ...I would like to thank Chris for reaching out to me. My wife and I had refinanced a year ago, Chris called to tell me he can save me thousands and thousands if I’d do a refinance after displaying the numbers he was right I was able to drop nearly 2 points on my rate saving tons of money over the next 10 years so happy with the outcome . Except for the notary signing everything is done through my Rocket mortgage app Chris kept in constant contact to help me through the process made it very very simple ... easier than buying a car . We closed unbelievably quick ( following his advice it took only a couple of weeks to close)again Thank You Chris !"

Amie Coulter
Amie Coulter

Amie Coulter
Rocket Mortgage
107 Reviews
Chris Fanolis

"After being denied a loan through Wells Fargo ( which I have had an account with since 1985) I was not to optimistic about anyone else approving me. I was pleasantly surprised with the results from ...After being denied a loan through Wells Fargo ( which I have had an account with since 1985) I was not to optimistic about anyone else approving me. I was pleasantly surprised with the results from Rocket Mortgage. Every step of the way with Amie was a pleasure. I have never done business with someone like her before. I really can't find the words to describe my experience . She was just phenomenal to deal with. I felt like she cared about me and was excited as I was for the the condo purchase. I can't find one negative thing to say about any part or anyone involved in the process. Amie is an asset to Rocket Mortgage and in my opinion one of a kind and irreplaceable. I would recommend her and Rocket Mortgage to anyone looking to buy a home!"

Troy Derkos
Troy Derkos

Troy Derkos
Rocket Mortgage
107 Reviews
Brennan Calvey

"To say Troy was OUTSTANDING would be an understatement. I already had another mortgage through Rocket Mortgage and was very comfortable with their services. Being that my moving company gave me the ...To say Troy was OUTSTANDING would be an understatement. I already had another mortgage through Rocket Mortgage and was very comfortable with their services. Being that my moving company gave me the choice of Rocket Mortgage-it was a no brainer. The Rocket Mortgage/Rocket Mortgage app is so easy to use and I loved being able to use it to process documents and get things signed electronically. I can't say enough about Rocket Mortgage as they are a world class customer focused orientation. On to Troy specifically. From the start Trot went to bat for me in ways that others in my moving process had not. He went to underwriting multiple times on my behalf to help them understand my financial situation to ensure I can get the most out of my loan that I needed. While dealing with that, he kept me in the loop of communication ten fold! He didn't over communicate, but his timing was perfect and I always felt like I knew where I stood in the process of securing my loan. His customer service skills are outstanding and he built rapport and actively listened to my needs as I was making a life changing cross country move. My Wife Diana summed it up perfectly by saying "If only Troy and Rocket Mortgage could've been our Realtor and others throughout the moving process we wouldn't of had to worry about anything!" She's right. I've dealt with moving companies, realtors on both sides of the country, vehicle shipping managers, estimators, etc. and Troy was hands down the easiest and nicest person to deal with. I would recommend Troy and Rocket Mortgage to anybody who is looking for a home and doesn't want to feel like "just another file," or customer. Troy made my phone conversations personal and understood where I wanted to be, and he helped get me there. THANK YOU to Troy and Rocket Mortgage for making the process easy. "

Paul Meyer
Paul Meyer

Paul Meyer
Rocket Mortgage
107 Reviews
Maureen Simone

"Paul is an asset to the team at Rocket Mortgage. I have now financed 2 loans through Rocket Mortgage and could not be more happy with the service,starting with Paul this last time. I have highly ...Paul is an asset to the team at Rocket Mortgage. I have now financed 2 loans through Rocket Mortgage and could not be more happy with the service,starting with Paul this last time. I have highly recommended Rocket Mortgage to my niece who is selling her house to purchase a bigger house. I toldher that l swear by Rocket Mortgage,for time and efficiently.Paul got me through the paper work the day that I called to ask if I could refinance. It was I think less than a week I was onto next step. Paul I know you will do your best always Maureen simone"

Brad Tabor
Brad Tabor

Brad Tabor
Rocket Mortgage
107 Reviews
Ruidoso Kathy

"As a real estate professional, I’ve had the opportunity to work with many lenders, and Rocket Mortgage consistently stands out for all the right reasons. Their team is responsive, knowledgeable, and ...As a real estate professional, I’ve had the opportunity to work with many lenders, and Rocket Mortgage consistently stands out for all the right reasons. Their team is responsive, knowledgeable, and genuinely invested in making the home-buying process as smooth as possible for both clients and agents. Communication is a major priority in any transaction, and Rocket Mortgage excels in this area. They keep everyone—buyers, agents, and title companies—in the loop at every stage, which helps prevent surprises and delays. Their online systems are user-friendly and efficient, and their loan officers are proactive about solving issues before they become problems. Rocket Mortgage has become one of my go-to lenders, and I always look forward to working with their team on future deals."

Ryan Hand
Ryan Hand

Ryan Hand
Rocket Mortgage
106 Reviews
Stephen Black

"Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort. 1-He provided a lower APR which is now saving me ...Ryan was a true pleasure to work with for our Rocket Mortgage house refinance. He helped navigate me through several requests all in one effort. 1-He provided a lower APR which is now saving me money. 2-What I consider his most important discovery was that I paying an "Interest Only" payment with an SLS HELOC loan that is now bundled in with the new loan. 3-Ryan crafted a new, complete payment that now includes my Impound & Insurance payments so I know I will always be on track when taxes and insurance are due. 4-There were a few times when it looked as if my refinance request may have been declined due to its dynamics. These were the times when Ryan reached out to other support staff from Rocket Mortgage to help find the way for us to close this loan. 5-Ryan is incredibly professional, polite, insightful and courteous. I could not have worked with a better partner for this effort. In closing, I have worked in the Hotel/Hospitality industry for 40 years and work ethic, work quality and ultimately, customer care with ownership & solutions for any challenges is critical. Ryan delivered in all of these areas. I can tell a fake when I see/hear them. Ryan Hand is no fake. You should help groom and promote this young man from my experience with him. Sincerely, Steve Black 4787 51st Street San Diego, Ca. 92115 619-666-3858 "

Billy Harb
Billy Harb

Billy Harb
Rocket Mortgage
106 Reviews

"I recently applied and closed on a Home Equity Loan (HEL) through Rocket Mortgage. My loan expert was Billy Harb. From the very beginning Billy was polite, kind and knowledgeable. He answered all of ...I recently applied and closed on a Home Equity Loan (HEL) through Rocket Mortgage. My loan expert was Billy Harb. From the very beginning Billy was polite, kind and knowledgeable. He answered all of my questions and made me feel at ease with the entire process. He assisted me with understanding the procedure of how everything was completed online and how to upload the necessary documents requested for final closing approval. Billy remained available via phone, text and email for questions and/or concerns from start to finish. I had explained that I was going to be going out of town and I was concerned about the closing date being while I was away. Billy advised me that the closing should be relatively quick and he was not kidding. From the beginning to close, the entire process was only eleven days total, including weekends. I was beyond impressed! My closing was online. I was able to choose my closing date and time. I was also able to sign some of the documents in advance on the day of the closing. Billy reached out to me prior to the closing offering his assistance and did help me to figure out how my husband could join the closing from a different location, as well as other closing details that I required assistance with. I cannot thank Billy enough for all of his assistance and guidance, as well as his patience, during the process of applying and closing on my home equity loan. I would highly recommend Billy Harb to anyone looking for a genuine and competent loan professional to assist them throughout their home equity loan journey."

Marlon May
Marlon May

Marlon May
Rocket Mortgage
106 Reviews
LarryandKaren LeBoeuf

"Just wanted to thank Marlon for making a daunting and uncertain financial decision into an enjoyable reassuring experience… I have to admit that my refi project was a little unnerving for me because I...Just wanted to thank Marlon for making a daunting and uncertain financial decision into an enjoyable reassuring experience… I have to admit that my refi project was a little unnerving for me because I was ignorant of my options direction I should take… Marlon, with his experience and expertise became an integral part of my team and made the whole process a rewarding and enjoyable trip… My refi went through in 6 days and with Marlon at my side I felt totally confident and in control… Thanks again, My Friend, I owe you one…"