"Rick had called me after a year of a previous conversation. I had been doing info searching on interent regarding refi. He contacted me by the info that I left. At that time it was not to my ...Rick had called me after a year of a previous conversation. I had been doing info searching on interent regarding refi. He contacted me by the info that I left. At that time it was not to my advantage to do anything. However, about a year later I had heard back from him. At that point it was a great opportunity. Very surprised that he had kept all of my info handy and contacted me tell me of the oppunity I had at that time. He is a very warm professional person. I was more than pleased with all that he did. I generally shut phone options down because I'd rather deal with somone face to face. But there was something about his approach that kept me on the line. It was an instant connection. He took the time to understand why I felt the way I did and the personal crisis that I had been in needing to get help with my financial situation. He is one exceptional person. He walked me through the whole refi process that I was needing. Needless to say, I did as he requested and the process ran smoothly and I've been extremely greatful for all of his help. I look for that personal touch becuase of the the trauma I have been through. He totally understood and gave me the time. I find him to be an excellent salesperson and extemely knowledgeable in what he does. He is extremely outstanding in my book. I would highly recommend him to others, which I have. When someone is going through a tough time they don't want to just feel like they are another target for a sale. They need that personal feel and understanding. This is a hard thing for someone to do by phone and get me to their side. But Rick certainly did. The job he did was above excellent. Actually, I thought he was a much older person because of his understanding of life. His life experience and caring go way beyond his years. I'm not a judgmental person, for I am a former elementary school teacher, and was certainly not in a career that one judges. But in a career where you give everyone the equal opportunity to learn inspite of. Therefore, to sum it all up he did and completed my entire refi program. To the highest level of my liking. I have nothing but the utmost praise for this gentleman. He obviously has had some great upbringing and maybe a teacher that left a major impact on him. Because he definitely has what it takes to deal with and help people. Again, all I can say is that he more than an asset to Rocket Mortgage. They should be proud to have him aboard their company. So, I have nothing but the utmost appreciation for all that he had did for me. Again, he is, on a teacher's rating, an A+. An in the check boxes he would deserve outstanding and excellent. Along with works 'above and beyond'."