Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 36 of 373
Mariah Locke
Mariah Locke

Mariah Locke
Rocket Mortgage
104 Reviews
Steven Clark

"If you decide to refinance your mortgage, choose Rocket Mortgage as your mortgagee and choose Mariah Locke as your Mortgage Banker. You won't be disappointed. If you are like me, mortgage banker ...If you decide to refinance your mortgage, choose Rocket Mortgage as your mortgagee and choose Mariah Locke as your Mortgage Banker. You won't be disappointed. If you are like me, mortgage banker means mortgage broker and you think "sales." Mariah is the opposite of a salesperson. Working with her, in every communication via phone or email, you will feel as if Mariah truly cares about you personally and that she has been tasked with the job of helping you through what is normally perceived as a complicated, confusing process. But with her help, it is rather simple. Mariah's title should be "Mortgage Helper." She helps you every step of the way and she has perfected what I like to call, in my business, the lost art of "hand-holding." Even though Rocket Mortgage is online with no face-to-face interaction at a brick and mortar location, Mariah will hold your hand every step of the way. But Rocket Mortgage is more than just good customer service. Most importantly from a business perspective, the nuts and bolts of the refinancing process are accurately executed and exceptionally organized. Everything that Mariah says will happen, does happen, exactly when she says it will happen and even when there is nothing to report, she reaches out to reassure you that everything is going as planned. There are numerous mortgage companies from which to choose, but if you choose Mariah and Rocket Mortgage, the refinancing will be closed before you know it and you will be surprised that it was so pleasant and so easy. Kudos to Mariah and to Rocket Mortgage for your organizational excellence and your superiority in customer care."

Bianka Mitaj
Bianka Mitaj

Bianka Mitaj
Rocket Mortgage
104 Reviews
Flaka Shrudhani

"I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan ...I recently worked with Bianka, and I couldn’t be happier with the experience. From the very beginning, Bianka displayed exceptional professionalism, expertise, and dedication to making the loan process as smooth as possible. She was always available to answer my questions, provide clear explanations, and guide me through every step. What truly stood out was her ability to find the best loan options tailored to my needs. She worked quickly and efficiently while maintaining a calm and patient demeanor, ensuring everything stayed on track. Thanks to her hard work and attention to detail, we were able to close the loan without any issues. If you’re looking for a loan officer who is reliable, knowledgeable, and genuinely cares about helping you achieve your goals, I wholeheartedly recommend Bianka. She made what could have been a stressful process feel effortless, and I’m incredibly grateful for her support!"

Jeff Pullen
Jeff Pullen

Jeff Pullen
Rocket Mortgage
104 Reviews
Adam Trexler

"Jeff was great to say the least. From the very first point of contact, Jeff was sincere, responsive, informative, genuine, and valued my time. I refinanced right at the beginning of the COVID-19 ...Jeff was great to say the least. From the very first point of contact, Jeff was sincere, responsive, informative, genuine, and valued my time. I refinanced right at the beginning of the COVID-19 pandemic, when everyone was refinancing so I know he must have been super busy. However, I couldn't tell he was super busy. He must be very organized to handle the workload. I would recommend Jeff if you're even thinking about refinancing or buying a home. I never felt pressured to refinance with Jeff and Rocket Mortgage. They are just the best value compared to the competitors so he just guided me through the process. It was nice working with you Jeff. Thanks for understanding that I had two active kids at home every time we spoke on the phone! Adam"

Andre Rakas
Andre Rakas

Andre Rakas
Rocket Mortgage
104 Reviews
Diana Kramer

"When looking for a re-if I decided to check with my current lender to see if I could get a drop in interest rate and monthly payment. I called and spoke with Andre Rakas. He was very easy to talk to. ...When looking for a re-if I decided to check with my current lender to see if I could get a drop in interest rate and monthly payment. I called and spoke with Andre Rakas. He was very easy to talk to. I asked several questions about different scenarios. He worked the numbers on a 30-yr and 20-yr mortgage. After being assured that I wouldn’t have to scan multiple documents I agreed to proceed. Since I had re-fi’d with Rocket Mortgage 1 year before they said they could use most of what they already had on file. I only had to supply new W-2, 1099, for 2020. They could access my tax returns with my permission. I didn’t have to send every page as well as I didn’t have to send bank statements either. A couple documents that were easily transmitted through their Rocket App with just a camera shot was all I had to provide. I was able to see where my mortgage process was and reply to any requests for docs. From the time I applied to closing was 17 days total. Not business days which would be even shorter. The best mortgage re-fi experience I’ve ever had."

Alex Walker
Alex Walker

Alex Walker
Rocket Mortgage
104 Reviews
ThiccRick

"At the beginning of our mortgage journey, my wife and I were very nervous and lacked the necessary information to feel confident about the process. Due to credit issues we were guided towards Alex in ...At the beginning of our mortgage journey, my wife and I were very nervous and lacked the necessary information to feel confident about the process. Due to credit issues we were guided towards Alex in the Credit Department at Rocket. I will fully admit that I personally lost composure during the process though Alex remained empathetic and professional. He was communicative throughout the process and even when the news wasn't great or it was ambiguous he remained focus on the end goal. I appreciate his incredible focus on my families goals and would recommend him to anyone who must work with the Credit Department at Rocket."

Bri Blanco
Bri Blanco

Bri Blanco
Rocket Mortgage
103 Reviews
Nathan Cunningham

"Bro deserves more than 5 stars. Absolutely phenomenal. I’ve been through this process several times before but my experience with Bri will never be topped. She is a true subject matter expert, she ...Bro deserves more than 5 stars. Absolutely phenomenal. I’ve been through this process several times before but my experience with Bri will never be topped. She is a true subject matter expert, she leverages her years of experience to find out your personal/financial goals to match them with best options, fantastic communicator, works with speed but mistake-free precision, and is an absolutely delightful person to parter with. We couldn’t be more pleased, nor be any luckier, than to have had the fortune of partnering with Bri. We are so grateful to have her helping us navigating a unique situation we were in. Bri, you are a super star. I wish you the best and extend you my sincerest thanks."

Micah Goss
Micah Goss

Micah Goss
Rocket Mortgage
103 Reviews
Clay Meredith

"Working with Micah Goss as our Home Loan Expert was an outstanding experience from start to finish. He was knowledgeable, responsive, and took the time to walk us through every step of the process, ...Working with Micah Goss as our Home Loan Expert was an outstanding experience from start to finish. He was knowledgeable, responsive, and took the time to walk us through every step of the process, making sure we fully understood our options. Micah made what can often be a stressful process feel smooth and manageable. He stayed on top of everything, communicated clearly, and was always available when we had questions. His professionalism and attention to detail really stood out. We truly appreciate the effort he put into helping us secure our loan, and we wouldn’t hesitate to work with him again in the future. Highly recommend!"

Greta Horton
Greta Horton

Greta Horton
Rocket Mortgage
103 Reviews
Shanna Barodin

"It is a pleasure to write a review for Greta Horton. Ms. Greta was superb in every aspect of the loan refinancing process. Her knowledge, tech support regarding the application process was ...It is a pleasure to write a review for Greta Horton. Ms. Greta was superb in every aspect of the loan refinancing process. Her knowledge, tech support regarding the application process was instrumental in helping complete all documents as we had to refresh a few times and her patience was most appreciated. Ms. Greta Horton's personality was a most appreciated breath of fresh air as these days so many businesses do not understand true customer service and Ms. Greta Horton exemplies to perfection customer service leaving no stone unturned in supporting my self through the process and I strongly suggest to Rocket Morgage to tightly hold on to Greta Horton as she is an asset to your company. Look forward to continuing this process until completed with Ms. Horton."

Kyle Parsons
Kyle Parsons

Kyle Parsons
Rocket Mortgage
103 Reviews
Cathy Norman

"My son was approved for a home loan. When he put an offer in on a home the lender who was refereed to us by the realtor stated that actually he didn't qualify and need me, his mom to co-sign. I was ...My son was approved for a home loan. When he put an offer in on a home the lender who was refereed to us by the realtor stated that actually he didn't qualify and need me, his mom to co-sign. I was put off by that and went on to my husbands employers perk website. There prefered lender is Rocket Mortgage. It was a Saturday moring when I found out this information but I thought lets give it a try to call a lender on a Saturday. Honestly expected a voice message to call us back during business hours, but to my surprise I was connected with Kyle. I told him our situation and explained that we were already into the documentation with the other lender. He reassured me that he could work with our tight timeline (3 weeks) and that we would get a better deal. He was correct on both counts. We closed on March 30th and saved about 4K over the quote from our first lender. I highly recommend Kyle and all of Rocket Mortgage. Most is done on-line as far as doucmentation and the website keeps you up to date on what they are doing and what you need to do. Kyle called my son on his own time at least twice to keep him up to date and assure him it would be done on time. I rarely write reviews but Kyle and Rocket Mortgage did such a great job everyone should be this lucky to have them as a lender."

Matthew Ross
Matthew Ross

Matthew Ross
Rocket Mortgage
103 Reviews
Joseph Koch

"I recently refinanced my home with Rocket Mortgage. I was given the honor of doing business with the one and only Mathew Ross. You might ask yourself, why is it an honor to do business with Mathew ...I recently refinanced my home with Rocket Mortgage. I was given the honor of doing business with the one and only Mathew Ross. You might ask yourself, why is it an honor to do business with Mathew Ross? I’m glad you asked that kind internet stranger. Mathew Ross is the kind of guy who wakes up in the morning, pisses excellence, cracks his knuckles knowing full and well that it does not give you arthritis, then goes to his computer in his basement fortress of solitude, that he refers to as his office, and sweats excellence all day. Mathew Ross has the patience of a contract killer working in an industry that does not forgive mistakes. His vast array of industry knowledge dwarfs that of any rival to a degree that one finds themselves questioning how the competition stays in business. Mathew Ross is a master of his craft and trade. From the inflection in his voice, to the fact that he will never talk over you in any conversation. Seriously, I interpreted him like four times and he never once stopped me. Have you ever heard the saying measure twice and cut once? Mathew Ross is the kind of guy who measures three times and the board cuts itself out of respect for his professionalism. He will have zero issues taking full responsibility for any mistakes, but let me assure you, you have a higher probability of winning the mega millions than finding an error. He stated early on, that he is the they, and the buck stops here. For a man to take full responsibility for any potential issues says a lot about his character, his abilities, and his confidence in the people around him. In closing, if your looking for a dedicated professional to work with, look no further. If I had to fight any man on earth in an old fashion Wild West duel, it would be Mathew Ross. The reason is simple. While I’m ninety percent sure I would win, if by chance he got off a lucky shot, I wouldn’t feel bad about dying by the hand of a man of such character."