"I wanted to make sure I took time out to leave my experience, not just saying, "Thank you Jake" in an email or text but to also share with you why. I met Jake last year shortly after the Covid virus ...I wanted to make sure I took time out to leave my experience, not just saying, "Thank you Jake" in an email or text but to also share with you why. I met Jake last year shortly after the Covid virus reached the United States. People were rushing to get supplies, food and an understanding as to what was happening in our country, yet when I spoke to Jake, he never once during that time missed an email, a phone call or the opportunity to make sure I had every thing I needed for my approval. Fast forward, two hurricanes, and eleven months later I am back in the market, I call Jake and I promise you it was as though I had kept in touch all those months. Once again Jake who remains professional and patient was ready to go to work. Jake answers every phone call, text, and email so promptly, that you forget he has other buyers/customers. On top of that Jake is an Executive/Senior Banker and yet I have not met anyone so humble and approachable in this industry. I am 1700 miles a way, however when ever I communicate with Jake in regards to my home loan, or any related business I guarantee you that I feel I am right there at the Rocket Mortgage Headquarters. Rocket Mortgage you got this right, bringing Jake into the Rocket Mortgage Family. Jake don't you loose that amazing attitude and drive and eagerness to help buyers make dreams come true. Jake may all your dreams come true, I wish you an amazing year and that for all you give may the same be given to you."