Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 40 of 374
Vin Smith

"Andre Hewitt Alvarez was my loan officer and he is very knowledgeable. This was the best experience ever. They/he did everything from start to finish on point!!!!! Andre Hewitt Alvarez stated ...Andre Hewitt Alvarez was my loan officer and he is very knowledgeable. This was the best experience ever. They/he did everything from start to finish on point!!!!! Andre Hewitt Alvarez stated exactly how things would go on the 1st phone call and that is exactly how it went. We closed in less than 30 days. He was awesome to work with!!!! He would answer all emails, and all text at any time of the day…. etc. I would strongly recommend them/him to anyone thinking of buying a home, or refinancing. It was so smooth I was in disbelief. They/He are definitely good at communicating every single thing through the Rocket Mortgage system on their website. Thank You so much!!!!!!!!!!!! Quick, easy and painless. Rocket Mortgage made it really easy and comfortable for me. He stayed with me throughout and made me feel better by answering every question I had. Also that he didn’t force me to make any decision that I wasn’t comfortable in... The whole process, from the start to closing, was well organized. If you needed any clarity on any documents requested, they responded very quickly to ensure you do not get confused. I will tell everyone to go with Rocket Mortgage!!! And ask for Andre Hewitt Alvarez!!!!!!! Thanks Again "

Tom Powell

"At first, as natural instincts may suggest, I thought this was just good salesmanship. But very quickly I came to learn that Jorge had a real-life interest in helping me. We discussed a variety of ...At first, as natural instincts may suggest, I thought this was just good salesmanship. But very quickly I came to learn that Jorge had a real-life interest in helping me. We discussed a variety of options, and he knew that I didn't have to do anything, with 3 years left on a very good rate. But, with rates beginning to rise, and the logic of haven't the certainty of a payment, we refinanced. And, even though the appraisal was less than expected, and with some objection on my part, he nevertheless was able to structure a refinance that met the criteria that we had originally considered. Jorge is obviously a family man, with a positive work ethic, and made me feel comfortable, all through the process. I would be glad to recommend him to others. Thanks, Jorge ... and hope you and your family are well."

Maura Teitelbaum

"Matthew was fantastic. The thing I appreciated most about him was his patience. I did not move quickly through this process. I stopped and started, had a lot of questions, disappeared for a bit, and ...Matthew was fantastic. The thing I appreciated most about him was his patience. I did not move quickly through this process. I stopped and started, had a lot of questions, disappeared for a bit, and then came back. He never missed a beat. To me, that shows real dedication and patience, which can be hard to find in any profession these days. He was always communicative. I could send a text or an email and he responded promptly and kept things moving forward. Whenever I had questions, he took the time to answer them. If I ran into issues submitting documents and needed alternatives, he helped me work through it. I highly recommend working with him. It was a great experience, an easy closing, and throughout the entire process he maintained a patient, positive attitude."

Melissa Murphy Green

"We would not have refinanced if it wasn’t for Aaron. We were told wrong information a few months earlier and he called to let us know about refinancing opportunities. I told him what happened and he ...We would not have refinanced if it wasn’t for Aaron. We were told wrong information a few months earlier and he called to let us know about refinancing opportunities. I told him what happened and he double checked the previous application and found incorrect information that prevented us from refinancing months earlier. We are so grateful for Aaron’s thoroughness and for reaching out to us. I give him the credit for this refinance happening and we are so happy!"

Bev Reinhardt

"We contacted Nate around the holidays to discuss our refinance loan so that we could begin a major renovation of our home. We explained early on that we were soon to sign contracts and begin the ...We contacted Nate around the holidays to discuss our refinance loan so that we could begin a major renovation of our home. We explained early on that we were soon to sign contracts and begin the renovations and if there were any delays, we would lose some of the subcontractors for an unspecified period. Nate responded by making sure he was available no matter what day we called and took a personal approach into making sure we could meet our timeline. We closed one week before the deadlines although we had to finance the project out of pocket for two weeks to hold the one contractor on site. You could not get this level of service from a bank. Great Job Nate and Thank you so much!"

Darya Nikonova

"I recently had the pleasure of working with Graham for my first home loan, and I couldn’t be happier with the experience. From start to finish, he made the entire process incredibly smooth and ...I recently had the pleasure of working with Graham for my first home loan, and I couldn’t be happier with the experience. From start to finish, he made the entire process incredibly smooth and stress-free. Graham was professional, knowledgeable, and always available to answer my questions. He took the time to explain every step, ensuring I felt confident and informed throughout the journey. The communication was excellent, and he went above and beyond to secure the best loan options for me. What truly stood out was Graham’s dedication and efficiency. The paperwork was handled seamlessly, deadlines were met without any hassle, and I never felt overwhelmed. His expertise and personal approach made all the difference. If you're looking for a home loan expert who genuinely cares and makes the process effortless, I highly recommend Graham. Thank you for making my home-buying experience such a positive one. My family and I will forever be grateful 🙏"

Gale Wolfbrandt Penno

"Honestly, I have never in my life worked with someone who deserved more stars than Dominic. He knows his products inside and out, but more than that he genuinely cares about his clients. He ...Honestly, I have never in my life worked with someone who deserved more stars than Dominic. He knows his products inside and out, but more than that he genuinely cares about his clients. He personally walks you through all the steps and addresses your concerns while getting to know you in the process. The social skills others take years to learn, and sometimes never do, seem to come naturally to Dominic. We had a situation where we sold our home and were facing living in a hotel until we closed on a new home. We had two homes fall through, one the seller did not disclose structural damage and the other did not have enough funds after closing to pay off the loan. We were very stressed, but when Dominic would call he would make us smile and laugh. He was with us every step of the way, and when our loan moved along to other departments, I'd still get calls from Dominic to see if we had any concerns and to see how we were going. Everyone needs a Dominic it their lives! Rocket Mortgage have someone extra special!!!"

Alexander Ortiz

"We dealt with Wissam for a whole year and If we had to do it again I will only work with him! After our first buying attempt, we took a break and then we came back to Wissam. It took us a while, a ...We dealt with Wissam for a whole year and If we had to do it again I will only work with him! After our first buying attempt, we took a break and then we came back to Wissam. It took us a while, a whole year, but we found the house we wanted. Wissam became my number one advisor and resource and help me every step of the way. He is not only knowledgeable, he communicates very well. He explained every detail every step of the way in a simple and precise way making it a pleasant process. A month after our closure, and he still checks with us via email to see how things are going in our new home. I always hear stories on how other home buyers have nightmares with the buying and closing process, that was NOT our experience. Wissam and Rocket Mortgage made this process so easy is unreal. Thank you for all the hard work and dedication, we cant be more happier with everything you did for us!"

Nelda Spence

"I received a letter in the mail from Rocket Mortgage advising I was approved with no Loan Officer name. I called and immediately got Tim. He made me feel comfortable and took needed info. If there ...I received a letter in the mail from Rocket Mortgage advising I was approved with no Loan Officer name. I called and immediately got Tim. He made me feel comfortable and took needed info. If there seemed to be something hard to get, he tried to go a dif. route. He quickly quoted me what he thought would help me to lower my bills since I was retiring. He explained everything I needed to understand and he is more like my family - I can always get in touch with him if I have questions. I will recommend him to anyone I know. Thank you Tim, you have been a blessing. Nelda"

Deb Small

"This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy ...This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy (failure to reaffirm a mortgage) and returned me to stability with my home mortgage. This second time allowed me to capture the current rates for a 15 yr. mortgage at 3.5%. More surprisingly this only added roughly $160 to my monthly payments. My biggest motivator to refinance at this time is this will save me $66,000 in interest that I would have paid in interest for the balance of my mortgage. It's the smartest financial move I've made in decades. Andy made the process painless, speedy, and 'surprise'-free. I've sent two other friends/relatives his way and wouldn't hesitate to recommend him to anyone I know. Thanks again Andy!! Great to do business with you."