Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 41 of 374
Gale Wolfbrandt Penno

"Honestly, I have never in my life worked with someone who deserved more stars than Dominic. He knows his products inside and out, but more than that he genuinely cares about his clients. He ...Honestly, I have never in my life worked with someone who deserved more stars than Dominic. He knows his products inside and out, but more than that he genuinely cares about his clients. He personally walks you through all the steps and addresses your concerns while getting to know you in the process. The social skills others take years to learn, and sometimes never do, seem to come naturally to Dominic. We had a situation where we sold our home and were facing living in a hotel until we closed on a new home. We had two homes fall through, one the seller did not disclose structural damage and the other did not have enough funds after closing to pay off the loan. We were very stressed, but when Dominic would call he would make us smile and laugh. He was with us every step of the way, and when our loan moved along to other departments, I'd still get calls from Dominic to see if we had any concerns and to see how we were going. Everyone needs a Dominic it their lives! Rocket Mortgage have someone extra special!!!"

Nelda Spence

"I received a letter in the mail from Rocket Mortgage advising I was approved with no Loan Officer name. I called and immediately got Tim. He made me feel comfortable and took needed info. If there ...I received a letter in the mail from Rocket Mortgage advising I was approved with no Loan Officer name. I called and immediately got Tim. He made me feel comfortable and took needed info. If there seemed to be something hard to get, he tried to go a dif. route. He quickly quoted me what he thought would help me to lower my bills since I was retiring. He explained everything I needed to understand and he is more like my family - I can always get in touch with him if I have questions. I will recommend him to anyone I know. Thank you Tim, you have been a blessing. Nelda"

Deb Small

"This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy ...This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy (failure to reaffirm a mortgage) and returned me to stability with my home mortgage. This second time allowed me to capture the current rates for a 15 yr. mortgage at 3.5%. More surprisingly this only added roughly $160 to my monthly payments. My biggest motivator to refinance at this time is this will save me $66,000 in interest that I would have paid in interest for the balance of my mortgage. It's the smartest financial move I've made in decades. Andy made the process painless, speedy, and 'surprise'-free. I've sent two other friends/relatives his way and wouldn't hesitate to recommend him to anyone I know. Thanks again Andy!! Great to do business with you."

Yvonne Muellner

"Kaitlyn is the loan specialist whisperer! Me and my husband are forever grateful and honored that Kaitlyn was there for us 30 days before our closing. We were actually signed with a different mortgage...Kaitlyn is the loan specialist whisperer! Me and my husband are forever grateful and honored that Kaitlyn was there for us 30 days before our closing. We were actually signed with a different mortgage broker until 30 days before closing. All of their numbers switched and we owed way more for our down payment and monthly payment. It was robbery! We then decided to give Rocket Mortgage a shot and were synced with Kaitlyn. She was confident and promising of a better program we qualified for. Lower down payment/lower monthly payment. I was skeptical at first because of the other company's scam. Kaitlyn was reassuring and guaranteed that we would be well taken care of with Rocket Mortgage. Here we are a week after closing in our beautiful new home thanks to Kaitlyn! Everything happened exactly as she said it would. Thank you again for your amazing patience, your honest word, and your hard work. Thank you for giving us one of the greatest gifts we own. -Yvonne M."

Jayne Prudencio

"Being a first time home buyer can be extremely scary. Especially when you move to a new state and have no one you know to guide you. On December 15, 2017, after watching the commercial "Rocket ...Being a first time home buyer can be extremely scary. Especially when you move to a new state and have no one you know to guide you. On December 15, 2017, after watching the commercial "Rocket Mortgage," I decide it would be a good place to start. Whether it was luck, or a blessing sent from my grandmother above, Larry was the agent to be there and answer all of my questions. From day one, he guided me step-by-step, explained very detailed in the most simplest ways to that I could understand. Any time I had a question, he always had the answered. He made the experience of buying a home so quick and easy with no strings attached. He works hard to make sure you get most benefits and if something does not seem right, he will find a solution. Larry is a true expert and is passionate about the work he does. He makes himself available so that he can provided the best customer service. He cares for his customers and is the type guy to always have your back. Thank you so much Larry!!"

Deborah Fraumann

"It was a pleasure to work with Kevin Bell on our recent home purchase. We were a bit nervous about doing a home loan/mortgage process totally online. From the very first conversation with Kevin, he ...It was a pleasure to work with Kevin Bell on our recent home purchase. We were a bit nervous about doing a home loan/mortgage process totally online. From the very first conversation with Kevin, he put us immediately at ease. He was so easy to talk to and extremely patient and courteous in response to our questions. When things were happening quickly, Kevin was very prompt in responding to our needs. From the pre-approval process to closing, Kevin was professional and efficient working with us every step of the way. His real estate expertise is outstanding. Even at some nervous moments at the final determination of cash to close, Kevin responded promptly and was reassuring as he handled the situation. The process went so smoothly, we were able to close 2 weeks earlier than we had originally scheduled. Kevin was highly respected by our real estate agent and attorney, who both stated their pleasure in doing business with Kevin. We've been in our new home just little over a month now, and we are so grateful for the opportunity to work with Kevin. Even though we have not met in person, we felt we could talk with Kevin as a friend, who would be honest and straight-forward with his knowledge. My husband and I are so grateful for this positive experience, and we gladly and respectfully recommend Kevin Bell as an outstanding home loan expert!"

Edwina Brown

"Hi Cheryl my Name is Edwina I found something I like and I can afford The house it's not with yall like rent to own or anything so the bank say I went to Need to say I can't put anything in ...Hi Cheryl my Name is Edwina I found something I like and I can afford The house it's not with yall like rent to own or anything so the bank say I went to Need to say I can't put anything in there bank because they need to be very careful about to much fun so they said talk to Rocket Mortgage before putting anything in the bank so I have talk to I am ready to purchase my first home if that bank not about business I know there another bank I might try so now I am with Rocket Mortgage and I don't think this is rent to own it's is to purchase since I think that since you know what you doing I don't think that it should take this long to purchase a home it don't take long to buy a piece of candy at a store but I explained it all to but I was told that you was helping me save that what this all about but again this not working so tell tell me how can I Team up with the oferralls and get have the property I think he needs some help since I went to management training class to become a manager here in Columbus Mississippi McDonald's"

Laura Koeppel

"It is my pleasure to share the experience I have had with Stephanie Cardaris. Where do I begin? I absolutely love this gem of a lady. This was my 3rd home purchase. With all of the new Federal and...It is my pleasure to share the experience I have had with Stephanie Cardaris. Where do I begin? I absolutely love this gem of a lady. This was my 3rd home purchase. With all of the new Federal and State regulation changes, it can now be quite a process to buy a home now. But, I truly thank God to have fallen into good hands with Stephanie. She was like my guardian angel! She was extremely patient with me (as I can be quite the worrier). She made sure I had answers to every question that I had. She had every detail covered. Stephanie had in depth knowledge of my states laws, regulations and requirements. Stephanie has proven her expertise to me. She impressed me with her warmth, wisdom, and kindness online, and over the phone. Stephanie has built a strong relationship with me throughout my home buying process. She is confident, committed, and very dedicated to her job. I truly bought the home of my dreams, in my dream neighborhood, and in my dream school district. Stephanie made it happen for me. She can make it happen for you too. Laura Koeppel"

Kat Snider

"I cannot say enough about the positive experience I had with Rocket Mortgage in general, but more specifically, with Ryan Lange. Not even my own mother could beat the speed at which he answered all...I cannot say enough about the positive experience I had with Rocket Mortgage in general, but more specifically, with Ryan Lange. Not even my own mother could beat the speed at which he answered all of my many (many) inquiries. His knowledge about the entire process is amazing, and he shepherded me through flawlessly. Ryan made Rocket Mortgage look like super-stars; he is a true asset to the company, but even more of an asset to the clients he serves. When I got my first mortgage a few years ago, I had been a long standing employee of one of the mega-banks, and the process was miserable, tedious, aggravating, and long. They repeatedly requested the same items we had already provided, and callbacks were even more of a rarity than answers to emails. Dealing with the same person more than once was also not very common, and they scrutinized every dime I earned and spent over the past several years as if I were a criminal being interrogated by the IRS. I dreaded going for another mortgage, expecting it to be worse than the first, but I can resoundingly say the experience with Ryan Lange and Rocket Mortgage was 100% positive, efficient, and fast. Ryan was our loan officer from the beginning, and regardless of what point in the process we reached, Ryan was right there to reassure my (overly) anxious heart and mind. He got it right the first time, every time, and I am so grateful for his expertise, knowledge, guidance, and patience. He made me feel like he worked for me personally rather than for his employer and as if I were his only client, which is certainly one of the hallmarks of stellar customer service. Not once was I made to feel like nothing more than a loan number as I had with my first mortgage, with my very own employer nonetheless. To anyone seeking a loan: If you found Ryan Lange, you can stop looking. You've come to the right man."

Ophelia Chang

"Why can't more people do their jobs with cheerful professionalism? It's my common refrain. Well, Brian did it! He laughed his way through all the hurdles I threw his way, and went about getting me a ...Why can't more people do their jobs with cheerful professionalism? It's my common refrain. Well, Brian did it! He laughed his way through all the hurdles I threw his way, and went about getting me a loan with the "can do" attitude that I have been sorely missing. Even better, he is backed by a team that can do "all the things" and see all the documents. I never once contacted Rocket Mortgage when I didn't find someone competent and cheerful. Oh, if only this were true everywhere I needed complicated answers! He even answered his phone while trying to get a kid to a hockey practice. I know how hard that is, and all the moving parts one has to juggle to get it right. I highly recommend Brian and the Rocket Mortgage staff!"