Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 43 of 373
Skyler Arnold
Skyler Arnold

Skyler Arnold
Rocket Mortgage
94 Reviews
Donielle Fichter

"I have to say that Skyler helped Rocket Mortgage retain a customer. My husband and I were ready to do our refinance with another company because of a horrible experience with another person that was ...I have to say that Skyler helped Rocket Mortgage retain a customer. My husband and I were ready to do our refinance with another company because of a horrible experience with another person that was NO help, didn’t care if she retained us as a customer, and came across as if she was trying to just get us off her checklist. We reached out in a last attempt for another person and thankfully got in touch with Skyler. He made our refinance process stress free. Skyler kept in contact with my husband and I throughout the ENTIRE process and Skyler answered any question we may have had. Skyler is the perfect example of customer service and he cares about the process from start to finish."

Ryan Banar
Ryan Banar

Ryan Banar
Rocket Mortgage
94 Reviews
Jessica Yakabouski

"Ryan was a true godsend for me and my husband. We had decided to buy our first home after our landlord passed away unexpectedly, and truth be told we had no idea what we were doing. A friend had ...Ryan was a true godsend for me and my husband. We had decided to buy our first home after our landlord passed away unexpectedly, and truth be told we had no idea what we were doing. A friend had recommended Rocket Mortgage, so I logged on one day, inspired by a house I’d seen for sale down the road. I was randomly paired with Ryan on the chat page and we were soon thereafter talking on the phone. He walked me through the initial process with extreme patience and understanding, and he helped me comprehend a lot of things I was unaware of going in. Within a short time, we were preapproved for our loan pending some extra paperwork. I couldn’t believe it! What made the entire experience so painless was Ryan. He had a well-informed and concise answer for every question we came up with, and we honestly felt like he cared about us and our situation. He didn’t simply go through the motions to get us approved. He was genuine, thoughtful, funny, and kind, and we couldn’t have asked for a better person to work with."

Nick Boussi
Nick Boussi

Nick Boussi
Rocket Mortgage
93 Reviews
Ismail Boussi

"Wow! Twelve years ago, I found myself dissatisfied after a less-than-ideal experience with Rocket Mortgage, which left me wary of navigating the housing market again. However, life is full of ...Wow! Twelve years ago, I found myself dissatisfied after a less-than-ideal experience with Rocket Mortgage, which left me wary of navigating the housing market again. However, life is full of surprises, and this time around, my journey towards purchasing my dream home was entirely different, thanks in no small part to my son Nick, who was my loan officer. Working with Nick was nothing short of a revelation. His professionalism, expertise, and unwavering support turned what I anticipated to be a stressful process into a seamless and enjoyable experience. It's rare to find someone who not only meets but exceeds your expectations at every turn. Nick's dedication to his clients, his detailed knowledge of the mortgage industry, and his ability to demystify complex processes were instrumental in helping me secure my dream home. This experience has completely transformed my view of the home buying process, and it's all thanks to Nick. I am incredibly grateful for his guidance and cannot recommend him highly enough. To all my friends and family considering their next home purchase or refinance: do yourselves a favor and reach out to Nick. Trust me, you'll be in the best hands."

Daniel Conzelman
Daniel Conzelman

Daniel Conzelman
Rocket Mortgage
94 Reviews
Joanne Haug

"When I first decided to refinance my mortgage with Rocket Mortgage, I called to inquire about the process and what refinance rates were. I had the pleasure of speaking with Daniel Conzelman. He was ...When I first decided to refinance my mortgage with Rocket Mortgage, I called to inquire about the process and what refinance rates were. I had the pleasure of speaking with Daniel Conzelman. He was wonderful to work with. He was very knowledgeable and professional and was able to answer all of my questions and concerns. I decided to proceed with the application and was amazed with how quickly the whole process took. I would definitely recommend Rocket Mortgage and Daniel to anyone who is interested in refinancing. You company is lucky to have him as an employee. Joanne Haug"

Chris Coullard
Chris Coullard

Chris Coullard
Rocket Mortgage
93 Reviews
Dave Martin

"I was a loan officer in the Wild West mortgage days of the early 2000's so I've seen good loan officers and I've seen some not so good ones. I shopped my refinance with three other lenders, including...I was a loan officer in the Wild West mortgage days of the early 2000's so I've seen good loan officers and I've seen some not so good ones. I shopped my refinance with three other lenders, including my current lender that wasn't Rocket Mortgage (Rocket Mortgage). After speaking with Chris, he was detail-oriented, professional, and very knowledgeable about the entire mortgage process with Rocket Mortgage. So much so, he put the other loan officers to shame! So we decided to refi w/Rocket Mortgage and I'm very happy that we did! When doing a mortgage loan, the process is usually pretty easy, unless something unforeseen pops up. This is where the good mortgage companies separate themselves from the average ones, by coming up with a workable solution, and this situation happened to me. Our home appraised for 15% less than even Rocket Mortgage had projected! This was due to the appraiser using year old comps and ignoring newer model-match comps. I put together a property profile of all the recent sales in my area and despite showing 5 model-matches that sold within 6 months, the appraiser wouldn't adjust his valuation! I thought the loan was killed because the value put me under 20% equity in my house, meaning I'd still have PMI. But Rocket Mortgage contacted me saying they had a solution. I didn't return their calls for a couple weeks thinking whatever their solution was, it involved PMI so it makes no sense to move forward. Luckily they called me one day and I picked up the phone! While their solution did involve PMI, the PMI payment itself was less than 1/3rd my current PMI payment because I had over 10% equity in the house. In addition, the PMI automatically falls off after 30 months. After doing the math, I'd pay the same amount in PMI w/my current mortgage in one year! So we decided to refi into a 15 year loan and we've been happy since! Thanks Chris for all you've done for us and I'll definitely be referring my friends and family to you. Dave"

Dustin Elliott
Dustin Elliott

Dustin Elliott
Rocket Mortgage
94 Reviews
Nia Tiffany Loyd-Hudnall

" A couple of years ago I received and email from Rocket Mortgage. I clicked on a link and filled out a general questionnaire. I immediately received phone calls and emails from different ... A couple of years ago I received and email from Rocket Mortgage. I clicked on a link and filled out a general questionnaire. I immediately received phone calls and emails from different representatives. I became fearful about talking to individuals that I could not see and asked them to stop calling me. In December, after talking to two different individuals about their experiences with Rocket Mortgage, I decided to try again. I immediately told Dustin that I was uncomfortable with the process even though I knew it would save me money. Dustin was very patient from start to finish. He answered my questions, and I never had to wait long for a return call or email. I would say that my experience was perfect. However, there was a mild misunderstanding concerning the last payment of my January mortgage. I thought my last payment was December, however I needed to make the January payment. I am pleased with Rocket Mortgage and with the service that Dustin provided. He turned a life changing decision into a smooth transition for me and my family. Thank you Dustin and Thank you Rocket Mortgage. "

Brian Futkos
Brian Futkos

Brian Futkos
Rocket Mortgage
94 Reviews
Mary Eileen Sykes

"I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem ...I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem and he walked me through everything step by step, answered every question we had and found us a mortgage that enabled us to get rid of a home equity loan we had previously and get everything into one load which means we can pay extra on principal each month. A total pleasure working with him and I've mentioned Rocket Mortgage and his name specifically to a couple people in case they consider refinancing."

Nikki Mariner
Nikki Mariner

Nikki Mariner
Rocket Mortgage
94 Reviews
Nedi Benvin

"These days it is hard to find a pleasant, knowledgeable person on the other side of the phone line especially when you're taking some very important step in your life. Things like getting a mortgage ...These days it is hard to find a pleasant, knowledgeable person on the other side of the phone line especially when you're taking some very important step in your life. Things like getting a mortgage or refinancing your old mortgage. This is not a commercial or infomercial but a real-life experience. Recently I decided to refinance my mortgage. I called Rocket Mortgage. On the other side of the line was Mrs. Nikki Mariner, a banker with Rocket Mortgage company. From the beginning, I sensed that Mrs. Mariner was exactly what the doctor ordered. Knowledgeable, pleasant and spontaneous. Seldom I had a great talk with a customer representative like I had with Mrs. Mariner. Next time when you need a helping hand in buying or refinancing a house and when you'd rather have a friend on the other side of your inquiry than a predator, call Mrs. Nikki Mariner."

Chuck Sayed
Chuck Sayed

Chuck Sayed
Rocket Mortgage
94 Reviews
Randy Green

"Chuck was the first person I spoke with to get the ball rolling on applying for a mortgage. Due to the fact I was not in the states when I started the process we began with texts and were then able ...Chuck was the first person I spoke with to get the ball rolling on applying for a mortgage. Due to the fact I was not in the states when I started the process we began with texts and were then able to get to phone for a conversation. After I explained my situation that most of the [process would need to be online he was very understanding. He never made it seems like certain things could not be done even though I was not always able to call and talk directly with him. Chuck would always answer an email or text within a couple of hours. Even when I could not get in touch there was someone there who was up to speed and could answer questions. I appreciated everything Chuck did and the explanations he gave always made sense. Wished I could have kept him throughout the whole process but I understand what part of the team he was with . He was available for any questions pr concerns even after the closing date. Would request him again if we were looking for another mortgage through Rocket. Thanks again Chuck."

Jacob Crane
Jacob Crane

Jacob Crane
Rocket Mortgage
93 Reviews
Mike Dickinson

"When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured ...When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do it"!!! He made it easy, it was simple. Jacob knows his stuff! We are very pleased with our results, thanks to Jacob, and the people at Rocket Mortgage. Thank you, Jacob!!!"