Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 43 of 402
Cynthia Olivarez Rooker

"Our experience with Moe was exceptional! We were very nervous to refinance with Rocket Mortgage because we have had our mortgage with our local bank since 1993. However, with the possibility of saving...Our experience with Moe was exceptional! We were very nervous to refinance with Rocket Mortgage because we have had our mortgage with our local bank since 1993. However, with the possibility of saving thousands of dollars per year intrigued our interest. Moe informed us about the history of Rocket Mortgage and explained the painless process of applying, submitting documentation and not having to take time off work to meet with a financial consultant. Moe was very customer service, friendly, personable and knowledgeable about Rocket Mortgage and the process from beginning to end. He kept us up-to-date throughout the entire process. It appeared too good to be true, but it was. I have shared my outstanding experience with many people and continue to encourage them to contact Rocket Mortgage through Moe! The experience is exactly how the commercials describe it; painless, quick and extremely customer friendly! We are very happy and please that we refinanced with Quick Loans, it has already saved us lots of money, stress and peace of mind! Thank you so much! Cynthia and James Rooker "

Saffie Wurie

"When I started working with Silas, I was on the verge of giving up on ever getting a mortgage. Other companies and banks had discouraged me. Silas was compassionate and gave me hope again. He worked ...When I started working with Silas, I was on the verge of giving up on ever getting a mortgage. Other companies and banks had discouraged me. Silas was compassionate and gave me hope again. He worked assiduously on my case, paying attention to every detail, and at the same time making the process stress-free for me. Silas is a good communicator and a good listener, and I was able to understand the process every step of the way. Not only was he thorough with everything, he was also very timely, and we were both able to go through the various steps in record time. He went beyond all expectations, and he laid down a good, solid foundation for my success in getting the mortgage. I would not hesitate to contact Silas again for any mortgage needs again."

Deb Small

"This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy ...This was my second refinancing through Andy and it was as successful as the first. For the first, I swear he performed miracles to get me out of a situation caused by my attorney during a bankruptcy (failure to reaffirm a mortgage) and returned me to stability with my home mortgage. This second time allowed me to capture the current rates for a 15 yr. mortgage at 3.5%. More surprisingly this only added roughly $160 to my monthly payments. My biggest motivator to refinance at this time is this will save me $66,000 in interest that I would have paid in interest for the balance of my mortgage. It's the smartest financial move I've made in decades. Andy made the process painless, speedy, and 'surprise'-free. I've sent two other friends/relatives his way and wouldn't hesitate to recommend him to anyone I know. Thanks again Andy!! Great to do business with you."

Lynna LePage

"We were given six months by our current landlord who wanted to remodeled the place we were living. Being as that is was Winter makes it difficult to find anything to rent let alone buy. Renting is so ...We were given six months by our current landlord who wanted to remodeled the place we were living. Being as that is was Winter makes it difficult to find anything to rent let alone buy. Renting is so expensive and application fee after application fee, we were depleting our funds. Frank got my husband hooked up with their credit expert Joel and told us exactly what we needed to do and quickly the points went up hence qualifying us for more house. Other lenders turn us away and saying we couldn't do certain things and that they couldn't help us. Frank made the magic happen. He crossed every t and dotted every eye. Always watching our backs for every little thing. Trying to find something before we had to be out of where we were was trying in itself , but his team got us to close even earlier that the predicted 30 to 45 days it takes for the process. A miracle indeed giving us more time to move. Thank you Frank and your team for making it happen. I am truly in awe and amazement. I know now why they call you Rocket Mortgage."

Kat Snider

"I cannot say enough about the positive experience I had with Rocket Mortgage in general, but more specifically, with Ryan Lange. Not even my own mother could beat the speed at which he answered all...I cannot say enough about the positive experience I had with Rocket Mortgage in general, but more specifically, with Ryan Lange. Not even my own mother could beat the speed at which he answered all of my many (many) inquiries. His knowledge about the entire process is amazing, and he shepherded me through flawlessly. Ryan made Rocket Mortgage look like super-stars; he is a true asset to the company, but even more of an asset to the clients he serves. When I got my first mortgage a few years ago, I had been a long standing employee of one of the mega-banks, and the process was miserable, tedious, aggravating, and long. They repeatedly requested the same items we had already provided, and callbacks were even more of a rarity than answers to emails. Dealing with the same person more than once was also not very common, and they scrutinized every dime I earned and spent over the past several years as if I were a criminal being interrogated by the IRS. I dreaded going for another mortgage, expecting it to be worse than the first, but I can resoundingly say the experience with Ryan Lange and Rocket Mortgage was 100% positive, efficient, and fast. Ryan was our loan officer from the beginning, and regardless of what point in the process we reached, Ryan was right there to reassure my (overly) anxious heart and mind. He got it right the first time, every time, and I am so grateful for his expertise, knowledge, guidance, and patience. He made me feel like he worked for me personally rather than for his employer and as if I were his only client, which is certainly one of the hallmarks of stellar customer service. Not once was I made to feel like nothing more than a loan number as I had with my first mortgage, with my very own employer nonetheless. To anyone seeking a loan: If you found Ryan Lange, you can stop looking. You've come to the right man."

Cindi Newell-Timmons

"Dain was incredibly helpful from start of our inquiry to the middle of all of the process to the end and follow-up. We are highly satisfied with Dain and truly grateful for a person such as he with ...Dain was incredibly helpful from start of our inquiry to the middle of all of the process to the end and follow-up. We are highly satisfied with Dain and truly grateful for a person such as he with such high regard for his clients, customer satisfaction and incredible support, patience, kindness and responsiveness. Truly, you don't find these kind of experiences very often any longer so we just truly want to let you all know how pleased we are, appreciative and happy with our experience with Dain and Rocket Mortgage. We will highly regard Dain and you all with our experience, share our experience and work with you all again. Thank you greatly and please let Dain know how amazing he has been and truly a partner in our process and experience for our home refinance. Thank you, Cindi Newell-Timmons & Patrick Timmons"

Chris Sticher

"I started working with Taylor in March of this year to begin long term discussions on new home purchase. It had been 15 years since taking a mortgage loan and given all the changes to the industry in ...I started working with Taylor in March of this year to begin long term discussions on new home purchase. It had been 15 years since taking a mortgage loan and given all the changes to the industry in that time I really needed someone to teach me and coach me through the process. Taylor jumped in immediately and even accommodated my schedule while I was in China for a month. He invested several months with me and answered all my questions. Rocket Mortgage has an impressive product and Taylor represents this industry very well. I highly recommend Taylor and would say "ask for him" if you want to be very well taken care of. Thank you Taylor for everything..."

Nasir Campbell

"Outstanding Service from Start to Finish! Working with Nate Pitts at Rocket Mortgage was truly an amazing experience. From the very first conversation, he made sure I understood every step of the ...Outstanding Service from Start to Finish! Working with Nate Pitts at Rocket Mortgage was truly an amazing experience. From the very first conversation, he made sure I understood every step of the process and never left me feeling confused or uncertain. Nate guided me through each stage with patience, clarity, and professionalism — always taking the time to answer my questions, explain my options, and make sure I was comfortable before moving forward. He was consistent, reliable, and genuinely cared about helping me reach my goals. Nate made what could have been a stressful process feel smooth and simple. His communication was top-notch — always responsive, transparent, and proactive. I could tell he truly wanted the best for me, not just a quick deal. If you’re looking for someone who’s knowledgeable, dedicated, and will go above and beyond for you, Nate Pitts is the person you want in your corner. I’m grateful for his support and highly recommend him to anyone looking to buy or refinance their home."

Philip Blankenberger

"As a decently financially educated person, I definitely did my due diligence when searching for what mortgage company I wanted to purchase my first home through. I went into this knowing how the ...As a decently financially educated person, I definitely did my due diligence when searching for what mortgage company I wanted to purchase my first home through. I went into this knowing how the mortgage process works and started with multiple companies to do a little shopping before I put an offer in on a house. Every representative I spoke with did their best to explain to me the benefits of their business and what they do to help throughout the process. While there were several good options for me to go with, Andrew rose to the top of the pack with his upfront and clear information ultimately leading me to choose Rocket Mortgage due to his service and rates. His true help came out in the thick of the underwriting portion when my bank statements and the underwriting team were not playing nicely. I almost had to delay closing due to them not being able to have the paperwork they wanted but Andrew stepped in and worked his magic with the both of us to gather and explain all the details. With him having mine and the underwriters numbers, he was instantly able to connect all the dots for their team and get us to the closing table. In the end, there are a lot of way's to get a loan that will get you closed, and though Rocket Mortgage may not have the bare bones lowest rates, the real value comes from who you work with to minimize any headaches or concerns. Andrew was the coach that lead the team victory and myself to now owning a house! Thanks again!"

Angie Zee

"It’s my absolute pleasure to recommend, Mrs. Jacki Thompson. As I reflect on our experience, my family and I were quite stressed at the thought of purchasing a new home, for as exciting as it all may...It’s my absolute pleasure to recommend, Mrs. Jacki Thompson. As I reflect on our experience, my family and I were quite stressed at the thought of purchasing a new home, for as exciting as it all may seem once we started the process it looked very intimidating. Working with Jacki was the best decision our family made. Jacki is a very caring individual, and extremely knowledgeable with the regulations and requirements needed to process a loan. All our questions were answered and explained through the entire process, her professionalism and promptness greatly eased any concerns. She was available to us via email, phone, text and chat! Which was unbelievably convenient for a working family always on the go. Mrs. Thompson is honest and dependable. We felt she genuinely had our families best interest in mind through this major event in our lives. This is something we will be forever grateful for. Along with Jacki’s undeniable talent, she has always been an absolute joy to work with. Without a doubt, I confidently recommend Jacki Thompson for any loans. While our experience with the entire company was amazing, Rocket Mortgage is very lucky to have Jacki Thompson as a team member, our family will never look to anyone else. Respectfully, Ryan and Angela Zavalney "