Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 44 of 374
Justin Bashi
Justin Bashi

Justin Bashi
Rocket Mortgage
93 Reviews
Mary Franklin

"Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged...Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged me as I needed to find stuff for the process (I not being that well organized!) A process that seemed hard and intimidating became a simple and pleasant one with help from Justin Bashi and the client care specialist he assigned me. I am grateful to him. Recommend him without reservation."

Jacob Crane
Jacob Crane

Jacob Crane
Rocket Mortgage
93 Reviews
Mike Dickinson

"When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured ...When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do it"!!! He made it easy, it was simple. Jacob knows his stuff! We are very pleased with our results, thanks to Jacob, and the people at Rocket Mortgage. Thank you, Jacob!!!"

Erik Solem
Erik Solem

Erik Solem
Rocket Mortgage
93 Reviews
Cynthia Janasik

"Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and ...Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and answers all of our questions right away. He was great in finding us the best refinance plan which is going to save us hundreds of dollars a month. Thank you, Erik, for keeping everything running smoothly, and especially easy. My husband is a veteran, and we are on a fixed income. Erik made sure that our new mortgage exceeds all of our needs and more. Ask for Erik to help you find the best mortgage plan for your situation. We are very happy that we did, and Erik made it possible without any stress. Sincerely, Cindy Janasik, Chesterland, Ohio."

Tom Velten
Tom Velten

Tom Velten
Rocket Mortgage
93 Reviews
Peter Dutter

"I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my ...I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my request for help get denied, they tried to"steal"my home. Not knowing what to do, or where to turn to, I reached out to Rocket Mortgage (Rocket Mortgage) . The person who answered my plea for help, on the other end of the phone, was Tom Velten. What a godsend he was! He listened to my plea and he offered to look into my cause and Tom immediately got down to working on my loan. When I tell you that everything was seamless, it was seamless and extremely fast. Within 2 hours of my very first contact with Tom, we were well on our way to having our loan approved. Not even 2 weeks have passed and I'm heading to closing. Everything went exactly like Tom informed me that it would go. It's interesting to note that my mortgage payment went down by almost $100 per month and the new payment includes 2 credit cards that I'm going to pay off. I absolutely enjoyed working with Tom. I highly recommend him to anyone who is looking to obtain their very first mortgage or if you're looking to refinance. I will never, never, never deal with the greedy banks ever again, and Tom, I will be sending people your way. Thank you! Peter and Diane Dutter Clark's Summit, Pennsylvania"

Cassidy Barkatt
Cassidy Barkatt

Cassidy Barkatt
Rocket Mortgage
92 Reviews
Jenelle Stargel

"I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able ...I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Rocket Mortgage and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are. Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest."

Jacob Burkart
Jacob Burkart

Jacob Burkart
Rocket Mortgage
92 Reviews
Mildred Howard

"Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 ...Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum of money to cover the shortages (that both of the first two loan Escrows didn't cover. They gave me one month to send them $1,900 and the loan payment was still going to go up quite a bit. I paid the $1900, but I was devastated. Jacob assured me that he could find a loan package for me because I had excellent credit and had had a loan with Rocket Mortgage when I live in my previous home. Jacob was kind, thorough and professional in dealing with me. He communicated often until he went on Maternity Leave, I was very appreciative of that. I began to feel that Jacob would do everything that he said he would to assist me and I feel he went above and beyond. This is the kind of professional that we need in the business world to make our lives run a little smoother. I will always be grateful for the kind of service Jacob provided me."

Kristina Clancy
Kristina Clancy

Kristina Clancy
Rocket Mortgage
92 Reviews
Ifeyinwa Umelo

"What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that ...What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that Kritina is well experienced, she is a wealth of information. she has this gentle calm spirit when she speaks and at the same time very professional. She made my loan process seem easy. Kristina walked me through every step of the way and made sure that I understood each step as I go futher into the loan process. She is a great communicator and will retun a phone call immediately. She is very friendly and if I have another opportunity in buying, she will always be my loan officer. Thank you Kristina for all that you did. Mega appreaciation. RA."

Philip Ducher
Philip Ducher

Philip Ducher
Rocket Mortgage
92 Reviews
Thomas Giboney

"I was checking Rocket Mortgage to see what the mortgage rates were for refinancing my 30 year home loan and Philip Ducher was the Loan Professional that I spoke with. Using the information available ...I was checking Rocket Mortgage to see what the mortgage rates were for refinancing my 30 year home loan and Philip Ducher was the Loan Professional that I spoke with. Using the information available at Rocket Mortgage he recognized exactly why I was looking to refinance and made suggestions that would benefit me in the long term and allow me to use my VA benefit in the process. He followed through on the loan application with me and provided me with extremely accurate estimates of the costs and benefits that were available to me. I am completely satisfied with the loan, the professional services Philip provided, and the timeliness of the process. If you are looking into a Refinance, and have equity in your current home, I highly recommend giving Rocket Mortgage and Philip Ducher a call."

Rashid Echols
Rashid Echols

Rashid Echols
Rocket Mortgage
92 Reviews
Kayla Darnell

"Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in ...Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in order to refinance. I love that and feel like they are looking out for us because we probably wouldn’t have refinanced if he hadn’t called and we wouldn’t have saved money and years on our loan! I always rave about Rocket Mortgage and the fantastic service they’ve provided to us over the last 3 years. Probably will continue to work with them forever!"

Dany Hessano
Dany Hessano

Dany Hessano
Rocket Mortgage
92 Reviews
Jeff Rudloff

"Dany was exceptional all the way through our process. He was responsive and helpful, even taking the time to answer a question about a possible scam call we received while our loan was in process, ...Dany was exceptional all the way through our process. He was responsive and helpful, even taking the time to answer a question about a possible scam call we received while our loan was in process, including how to deal with it and how to protect ourselves from possible repercussions. We were recommended to Rocket Mortgage by our personal financial advisor, and we have thanked him several times already for leading us to you, and by extension, to Dany. We will definitely save the referral info provided so we can send any friends his way who might need this kind of caring, professional service."