Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 45 of 374
Mark Hoy
Mark Hoy

Mark Hoy
Rocket Mortgage
92 Reviews
Cheryl Hood

"Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone ...Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone unturned and looked in every corner to make the best loan possible for me - an Army Veteran and 1st time home buyer. He made what could have been - and usually is - a very frustrating and difficult challenge into a walk in the park. He worked very closely with my awesome KW Realtor, Lucy Andreas. The two of them kept me informed throughout the process, letting me know when I needed to sign or send documents and just as importantly they kept me informed when I was on track and caught up. A truly amazing experience. Thanks Mark!"

Chris Marshall
Chris Marshall

Chris Marshall
Rocket Mortgage
92 Reviews
Karen Portz-Clayton

"Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. ...Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to start the process without all the worrying. EVERY step of the way Chris was here for us. I had his cell phone number which I'm sure he regretted but he never made me feel like I was a bother! If he couldn't answer when I called he would send me a text letting me know he would call me right back, and he always did. Extemely personable and very honest. We almost went with a different company and Chris allowed us to explore that option without making us feel obligated or bad and he was even helpful in giving us tips to ask the other company about. As it turned out thanks to Chris' advice the other company wasn't so much on the up and up and when I called Chris back he never gloated about his company being better he just said he was glad that we would be continuing the process with him. You can always hear his smile through the phone which makes spending money a little easier. We've been in the customer service field collectively for over 30 years and Chris is the epitome of what customer service means. Give him a call and let him make the home buying process as easy for you as he did for us!"

Gabi Rome
Gabi Rome

Gabi Rome
Rocket Mortgage
92 Reviews
Michele Hartman

"I can't even believe what I just finished was the "refinancing process"! I am still left in awe, not only at the mystical and magical timing of Gabi Rome's call to me, (I was unhappily mid-stream ...I can't even believe what I just finished was the "refinancing process"! I am still left in awe, not only at the mystical and magical timing of Gabi Rome's call to me, (I was unhappily mid-stream with another company) but also how she conducted herself through the whole process. Gabi is not only a professional of the highest quality, she is an authentic, loving, caring person who radiates on every level of her being her desire to help. I have never met a more positive and wonderful team leader! She empowered me as a woman by gracefully education me and patiently answering all my questions. I always felt supported which motivated me to keep pace with Gabi and her team so we could get to the finish line. I am excited for my closing which is in a few days, and I feel deeply humble and grateful that Gabi came into my life and was able to assist me with my refinance. I would highly recommend Gabi to those reading, and personally would never use anyone else! I will happily refer her to my friends and family, and have also told my accountant about her and he will use her for all of his clients needs. Thank you Gabi for making this process so unbelievably delightful!!!"

Oscar Talamantes
Oscar Talamantes

Oscar Talamantes
Rocket Mortgage
92 Reviews
Charles Horowitz

"Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was ...Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was very knowledgeable and experienced with how the Rocket Mortgage would proceed, including the portions of the process that were particularly confusing, he knew in advance that's how it would go. He was a pleasure to work with and I'd recommend him to anyone in the future. My only comment on the entirety of the process to share with the reader is that Rocket Mortgage did not do a good job of obtaining the absolute latest payoff statements from my prior bank for either my mortgage or HELOC and it took a lot of last minute pressure for me to get them to do that. As a result, they were way off on their closing projections and actually failed to pay off my HELOC in as timely a manner as they intended to. I'm very happy with the overall experience and the financial outcome, but I think, particularly since they intend to move so quickly and efficiently, they should have taken this more seriously than they did. I don't think that has anything to do with Oscar, who was along for the ride and helped a lot in all regards."

Jon Wozniak
Jon Wozniak

Jon Wozniak
Rocket Mortgage
90 Reviews
Ian Wagemaker

"Jon was awesome. He was extremely helpful throughout the entire process and was a pleasure to work with. Easy to talk to, had answers to all of our questions and even went the extra mile to make sure ...Jon was awesome. He was extremely helpful throughout the entire process and was a pleasure to work with. Easy to talk to, had answers to all of our questions and even went the extra mile to make sure that my wife and I got the best possible terms we could get. He went out of his way to help us and ensure he was providing the best possible service to us. We were nervous as to how the entire home buying process would unfold, and we could not have been luckier to be working with Jon. This was our first home buying experience and it makes us feel as though we will never want to use anyone but Jon for anything like this in the future. Was apprehensive as to how much personal interaction we would have when using a program like Rocket Mortgage- but we have been in constant contact with Jon since our initial application- and he has been invaluable to helping us feel comfortable, and helping us find and secure our first home!!!! Will recommend to all my friends and family. Jon is the type of person who gives Rocket Mortgage the excellent reputation it has. You would be lucky if all employees @ Rocket Mortgage were this way!!! Jon- thank you so much!!!!"

Alex Bauman
Alex Bauman

Alex Bauman
Rocket Mortgage
91 Reviews
Eric Bauman

"My wife and I recently closed on a house in Gainesville, FL and the experience with Alex and his team at Rocket Mortgage could not have been easier. At closing both agents and the title company ...My wife and I recently closed on a house in Gainesville, FL and the experience with Alex and his team at Rocket Mortgage could not have been easier. At closing both agents and the title company confirmed it was, by far, the best experience with Rocket Mortgage they had ever had...and one of the easiest experiences they had ever had with any lending agency. There was high praise all around even though we had to move our closing date up a week due to scheduling conflicts. In addition, Alex helped us secure a better rate than both local lenders and national chains and kept us informed and engaged every step of the way. He is a true professional. Thanks Alex! If we purchase another house, Alex will be the first and only phone call my wife and I make."

Andy Cyrulnik
Andy Cyrulnik

Andy Cyrulnik
Rocket Mortgage
91 Reviews
Mitchell Mack Jr.

"I worked with Andrew twice. the first time was the original finance on a family house that needed remodeling. this experience was great and Andrew listened to my needs and did an outstanding ...I worked with Andrew twice. the first time was the original finance on a family house that needed remodeling. this experience was great and Andrew listened to my needs and did an outstanding job of getting me financing that was what I wanted and fit my budget. I used the money to get most of the renovations done and then wanted to refinance that would take into account the renovations, so that I could finish the job. Andrew again was unbelievable in helping through the process and making sure I was getting the best situation/deal that I could. I did shop other mortgage companies. all were about the same. a reason I decided to go with Rocket Mortgage was Andrew. he seemed the most upfront and helpful of all the folks I talked to . he would be someone I would definitely continue to work with in the future."

Diana Hamdan
Diana Hamdan

Diana Hamdan
Rocket Mortgage
91 Reviews
June Brodeur

"Being in our home for 42 years and deciding to refinance was a scary decision for us to make. From our first conversation, until the last one, Diana helped us through the process. She walked two ...Being in our home for 42 years and deciding to refinance was a scary decision for us to make. From our first conversation, until the last one, Diana helped us through the process. She walked two very nervous seniors through the whole process with such knowledge of the system. She stayed calm every time I made a panic call about paperwork. She called me every day to see if I needed help with anything, or to just reassure me that things were going smoothly. I would recommend Rocket Mortgage to anyone, but when you call, ask for Diana Hamdan. You will get someone who is not only knowledgeable and professional but also wonderful to work with!"

Andrew Khalil
Andrew Khalil

Andrew Khalil
Rocket Mortgage
91 Reviews
Pat Zalewski

""I recently worked with Andrew on my home refinance, and I couldn't be happier with the experience. From the very start, Andrew was professional, knowledgeable, and extremely responsive to all my ..."I recently worked with Andrew on my home refinance, and I couldn't be happier with the experience. From the very start, Andrew was professional, knowledgeable, and extremely responsive to all my questions. He took the time to walk me through each step of the process, ensuring I fully understood all my options and the benefits of each. Andrew’s attention to detail and proactive communication made what could have been a complex and stressful process feel smooth and straightforward. Thanks to his expertise, we were able to secure a great rate that will make a real difference in our monthly payments. Andrew's dedication and commitment to providing top-notch service truly set him apart. I highly recommend him to anyone looking for a home loan expert—they'll be in great hands with Andrew!""

Alex Kruso
Alex Kruso

Alex Kruso
Rocket Mortgage
91 Reviews
Suzi Eades

"I strongly recommend Alex and Rocket Mortgage for home purchase. Here's my supporting experience: I have previously purchased and refinced homes with traditional local banks. Somewhat a grouling ...I strongly recommend Alex and Rocket Mortgage for home purchase. Here's my supporting experience: I have previously purchased and refinced homes with traditional local banks. Somewhat a grouling process with constant trips to the lender and hours spent trying to call or awaiting a call in regards to pening item. Explored Rocket Mortgage based on great friend referral, but somewhat septical for the online option. Spoke to Alex post a quick and easy application. I cannot be more pleased with Alex and the transaction. Best experience I have ever had with a home purchase. I experienced challenges and set backs with my existing home sale, and he was very patient over the six months until we found the perfect home. Alex was always available and provided step by step assistance with every turn. He even proactively called just to check in, a greatly appreciated effort seeming unheard of with my previous experiences. I cannot thank Alex enough and strongly recommend him. I do not give accolades unless well deserved. "