Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 45 of 402
Dustin Elliott
Dustin Elliott

Dustin Elliott
Rocket Mortgage
94 Reviews
Nia Tiffany Loyd-Hudnall

" A couple of years ago I received and email from Rocket Mortgage. I clicked on a link and filled out a general questionnaire. I immediately received phone calls and emails from different ... A couple of years ago I received and email from Rocket Mortgage. I clicked on a link and filled out a general questionnaire. I immediately received phone calls and emails from different representatives. I became fearful about talking to individuals that I could not see and asked them to stop calling me. In December, after talking to two different individuals about their experiences with Rocket Mortgage, I decided to try again. I immediately told Dustin that I was uncomfortable with the process even though I knew it would save me money. Dustin was very patient from start to finish. He answered my questions, and I never had to wait long for a return call or email. I would say that my experience was perfect. However, there was a mild misunderstanding concerning the last payment of my January mortgage. I thought my last payment was December, however I needed to make the January payment. I am pleased with Rocket Mortgage and with the service that Dustin provided. He turned a life changing decision into a smooth transition for me and my family. Thank you Dustin and Thank you Rocket Mortgage. "

Brian Futkos
Brian Futkos

Brian Futkos
Rocket Mortgage
94 Reviews
Mary Eileen Sykes

"I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem ...I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem and he walked me through everything step by step, answered every question we had and found us a mortgage that enabled us to get rid of a home equity loan we had previously and get everything into one load which means we can pay extra on principal each month. A total pleasure working with him and I've mentioned Rocket Mortgage and his name specifically to a couple people in case they consider refinancing."

Nikki Mariner
Nikki Mariner

Nikki Mariner
Rocket Mortgage
94 Reviews
Nedi Benvin

"These days it is hard to find a pleasant, knowledgeable person on the other side of the phone line especially when you're taking some very important step in your life. Things like getting a mortgage ...These days it is hard to find a pleasant, knowledgeable person on the other side of the phone line especially when you're taking some very important step in your life. Things like getting a mortgage or refinancing your old mortgage. This is not a commercial or infomercial but a real-life experience. Recently I decided to refinance my mortgage. I called Rocket Mortgage. On the other side of the line was Mrs. Nikki Mariner, a banker with Rocket Mortgage company. From the beginning, I sensed that Mrs. Mariner was exactly what the doctor ordered. Knowledgeable, pleasant and spontaneous. Seldom I had a great talk with a customer representative like I had with Mrs. Mariner. Next time when you need a helping hand in buying or refinancing a house and when you'd rather have a friend on the other side of your inquiry than a predator, call Mrs. Nikki Mariner."

Jacob Crane
Jacob Crane

Jacob Crane
Rocket Mortgage
93 Reviews
Mike Dickinson

"When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured ...When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do it"!!! He made it easy, it was simple. Jacob knows his stuff! We are very pleased with our results, thanks to Jacob, and the people at Rocket Mortgage. Thank you, Jacob!!!"

Eric Donaldson
Eric Donaldson

Eric Donaldson
Rocket Mortgage
93 Reviews
Joe McCollum

"I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!"

Brian McCarter
Brian McCarter

Brian McCarter
Rocket Mortgage
93 Reviews
Ophelia Chang

"Why can't more people do their jobs with cheerful professionalism? It's my common refrain. Well, Brian did it! He laughed his way through all the hurdles I threw his way, and went about getting me a ...Why can't more people do their jobs with cheerful professionalism? It's my common refrain. Well, Brian did it! He laughed his way through all the hurdles I threw his way, and went about getting me a loan with the "can do" attitude that I have been sorely missing. Even better, he is backed by a team that can do "all the things" and see all the documents. I never once contacted Rocket Mortgage when I didn't find someone competent and cheerful. Oh, if only this were true everywhere I needed complicated answers! He even answered his phone while trying to get a kid to a hockey practice. I know how hard that is, and all the moving parts one has to juggle to get it right. I highly recommend Brian and the Rocket Mortgage staff!"

Erik Solem
Erik Solem

Erik Solem
Rocket Mortgage
93 Reviews
Cynthia Janasik

"Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and ...Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and answers all of our questions right away. He was great in finding us the best refinance plan which is going to save us hundreds of dollars a month. Thank you, Erik, for keeping everything running smoothly, and especially easy. My husband is a veteran, and we are on a fixed income. Erik made sure that our new mortgage exceeds all of our needs and more. Ask for Erik to help you find the best mortgage plan for your situation. We are very happy that we did, and Erik made it possible without any stress. Sincerely, Cindy Janasik, Chesterland, Ohio."

Justin Bashi
Justin Bashi

Justin Bashi
Rocket Mortgage
92 Reviews
Mary Franklin

"Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged...Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged me as I needed to find stuff for the process (I not being that well organized!) A process that seemed hard and intimidating became a simple and pleasant one with help from Justin Bashi and the client care specialist he assigned me. I am grateful to him. Recommend him without reservation."

Jacob Burkart
Jacob Burkart

Jacob Burkart
Rocket Mortgage
92 Reviews
Mildred Howard

"Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 ...Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum of money to cover the shortages (that both of the first two loan Escrows didn't cover. They gave me one month to send them $1,900 and the loan payment was still going to go up quite a bit. I paid the $1900, but I was devastated. Jacob assured me that he could find a loan package for me because I had excellent credit and had had a loan with Rocket Mortgage when I live in my previous home. Jacob was kind, thorough and professional in dealing with me. He communicated often until he went on Maternity Leave, I was very appreciative of that. I began to feel that Jacob would do everything that he said he would to assist me and I feel he went above and beyond. This is the kind of professional that we need in the business world to make our lives run a little smoother. I will always be grateful for the kind of service Jacob provided me."

Kristina Clancy
Kristina Clancy

Kristina Clancy
Rocket Mortgage
92 Reviews
Ifeyinwa Umelo

"What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that ...What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that Kritina is well experienced, she is a wealth of information. she has this gentle calm spirit when she speaks and at the same time very professional. She made my loan process seem easy. Kristina walked me through every step of the way and made sure that I understood each step as I go futher into the loan process. She is a great communicator and will retun a phone call immediately. She is very friendly and if I have another opportunity in buying, she will always be my loan officer. Thank you Kristina for all that you did. Mega appreaciation. RA."