Rocket Mortgage Reviews

Reviews of Rocket Mortgage

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Page 45 of 373
Oscar Talamantes
Oscar Talamantes

Oscar Talamantes
Rocket Mortgage
92 Reviews
Charles Horowitz

"Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was ...Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was very knowledgeable and experienced with how the Rocket Mortgage would proceed, including the portions of the process that were particularly confusing, he knew in advance that's how it would go. He was a pleasure to work with and I'd recommend him to anyone in the future. My only comment on the entirety of the process to share with the reader is that Rocket Mortgage did not do a good job of obtaining the absolute latest payoff statements from my prior bank for either my mortgage or HELOC and it took a lot of last minute pressure for me to get them to do that. As a result, they were way off on their closing projections and actually failed to pay off my HELOC in as timely a manner as they intended to. I'm very happy with the overall experience and the financial outcome, but I think, particularly since they intend to move so quickly and efficiently, they should have taken this more seriously than they did. I don't think that has anything to do with Oscar, who was along for the ride and helped a lot in all regards."

Tom Velten
Tom Velten

Tom Velten
Rocket Mortgage
92 Reviews
Peter Dutter

"I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my ...I was looking for help with my mortgage from Wells Fargo, and I was denied. I was with that bank for almost 20 years and this was the very first time that I ever asked for help. Not only did my request for help get denied, they tried to"steal"my home. Not knowing what to do, or where to turn to, I reached out to Rocket Mortgage (Rocket Mortgage) . The person who answered my plea for help, on the other end of the phone, was Tom Velten. What a godsend he was! He listened to my plea and he offered to look into my cause and Tom immediately got down to working on my loan. When I tell you that everything was seamless, it was seamless and extremely fast. Within 2 hours of my very first contact with Tom, we were well on our way to having our loan approved. Not even 2 weeks have passed and I'm heading to closing. Everything went exactly like Tom informed me that it would go. It's interesting to note that my mortgage payment went down by almost $100 per month and the new payment includes 2 credit cards that I'm going to pay off. I absolutely enjoyed working with Tom. I highly recommend him to anyone who is looking to obtain their very first mortgage or if you're looking to refinance. I will never, never, never deal with the greedy banks ever again, and Tom, I will be sending people your way. Thank you! Peter and Diane Dutter Clark's Summit, Pennsylvania"

Alex Bauman
Alex Bauman

Alex Bauman
Rocket Mortgage
91 Reviews
Eric Bauman

"My wife and I recently closed on a house in Gainesville, FL and the experience with Alex and his team at Rocket Mortgage could not have been easier. At closing both agents and the title company ...My wife and I recently closed on a house in Gainesville, FL and the experience with Alex and his team at Rocket Mortgage could not have been easier. At closing both agents and the title company confirmed it was, by far, the best experience with Rocket Mortgage they had ever had...and one of the easiest experiences they had ever had with any lending agency. There was high praise all around even though we had to move our closing date up a week due to scheduling conflicts. In addition, Alex helped us secure a better rate than both local lenders and national chains and kept us informed and engaged every step of the way. He is a true professional. Thanks Alex! If we purchase another house, Alex will be the first and only phone call my wife and I make."

Diana Hamdan
Diana Hamdan

Diana Hamdan
Rocket Mortgage
91 Reviews
June Brodeur

"Being in our home for 42 years and deciding to refinance was a scary decision for us to make. From our first conversation, until the last one, Diana helped us through the process. She walked two ...Being in our home for 42 years and deciding to refinance was a scary decision for us to make. From our first conversation, until the last one, Diana helped us through the process. She walked two very nervous seniors through the whole process with such knowledge of the system. She stayed calm every time I made a panic call about paperwork. She called me every day to see if I needed help with anything, or to just reassure me that things were going smoothly. I would recommend Rocket Mortgage to anyone, but when you call, ask for Diana Hamdan. You will get someone who is not only knowledgeable and professional but also wonderful to work with!"

Alex Kruso
Alex Kruso

Alex Kruso
Rocket Mortgage
91 Reviews
Suzi Eades

"I strongly recommend Alex and Rocket Mortgage for home purchase. Here's my supporting experience: I have previously purchased and refinced homes with traditional local banks. Somewhat a grouling ...I strongly recommend Alex and Rocket Mortgage for home purchase. Here's my supporting experience: I have previously purchased and refinced homes with traditional local banks. Somewhat a grouling process with constant trips to the lender and hours spent trying to call or awaiting a call in regards to pening item. Explored Rocket Mortgage based on great friend referral, but somewhat septical for the online option. Spoke to Alex post a quick and easy application. I cannot be more pleased with Alex and the transaction. Best experience I have ever had with a home purchase. I experienced challenges and set backs with my existing home sale, and he was very patient over the six months until we found the perfect home. Alex was always available and provided step by step assistance with every turn. He even proactively called just to check in, a greatly appreciated effort seeming unheard of with my previous experiences. I cannot thank Alex enough and strongly recommend him. I do not give accolades unless well deserved. "

Chris Marshall
Chris Marshall

Chris Marshall
Rocket Mortgage
91 Reviews
Karen Portz-Clayton

"Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. ...Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to start the process without all the worrying. EVERY step of the way Chris was here for us. I had his cell phone number which I'm sure he regretted but he never made me feel like I was a bother! If he couldn't answer when I called he would send me a text letting me know he would call me right back, and he always did. Extemely personable and very honest. We almost went with a different company and Chris allowed us to explore that option without making us feel obligated or bad and he was even helpful in giving us tips to ask the other company about. As it turned out thanks to Chris' advice the other company wasn't so much on the up and up and when I called Chris back he never gloated about his company being better he just said he was glad that we would be continuing the process with him. You can always hear his smile through the phone which makes spending money a little easier. We've been in the customer service field collectively for over 30 years and Chris is the epitome of what customer service means. Give him a call and let him make the home buying process as easy for you as he did for us!"

Scott McMillan
Scott McMillan

Scott McMillan
Rocket Mortgage
91 Reviews
Joseph Poverelli

"Scott was my first contact when I contacted Rocket Mortgage...I was trying to decide whether to sell my current home and use the proceeds from the sale as a downpayment to buy another...My reason was ...Scott was my first contact when I contacted Rocket Mortgage...I was trying to decide whether to sell my current home and use the proceeds from the sale as a downpayment to buy another...My reason was to have a home with some updates but also wanted one with a pool.. Scott worked with me and gave me the facts that I needed regarding refinancing or purchasing another home. I had been going through some medical problems at the same time and he showed compassion for what I was going through and never rushed me in making a decision..his patiences with me allowed me to take my time and let him know what I decided...He checked on me every so often as to which way I was going until I finally made up me mind...Very helpful and I want to thank him for his time and patience working with me...Thank you Scott...you made this very easy and within a months time we closed....Scott thank you very much for all you didi.... "

Ron Neeve
Ron Neeve

Ron Neeve
Rocket Mortgage
91 Reviews
Courtney Shevchenko

"Ron was incredibly helpful with every step of our home buying process. I really appreciated that he took the time to answer our questions, and even took the time to call the listing agent of the home ...Ron was incredibly helpful with every step of our home buying process. I really appreciated that he took the time to answer our questions, and even took the time to call the listing agent of the home we were purchasing to assure her that there would be no issues in closing the loan. We had a somewhat interesting situation in that my husband is not a US citizen, and Ron went over the top in making sure that our documentation was in order and that we would be able to purchase our home. He made a very intimidating process seem so much easier! We are so thankful for his expertise and care for us during this exciting time."

Gary Shepard
Gary Shepard

Gary Shepard
Rocket Mortgage
91 Reviews
Talya Robertson

"Gary was a great support throughout our mortgage refinance. He was very patient and took the time to answer all of questions. On one occasion, I left Gary a voicemail when he was out-of-town; Gary had...Gary was a great support throughout our mortgage refinance. He was very patient and took the time to answer all of questions. On one occasion, I left Gary a voicemail when he was out-of-town; Gary had one of his teammates return my call to let me know that he received the message and he would get back with us as soon as he returned to the office. Gary was available to us throughout the entire process, even after we had moved on the next level of support. We thoroughly enjoyed working with Gary! He's very knowledgeable and easy to talk to."

Andy Cyrulnik
Andy Cyrulnik

Andy Cyrulnik
Rocket Mortgage
90 Reviews
Mitchell Mack Jr.

"I worked with Andrew twice. the first time was the original finance on a family house that needed remodeling. this experience was great and Andrew listened to my needs and did an outstanding ...I worked with Andrew twice. the first time was the original finance on a family house that needed remodeling. this experience was great and Andrew listened to my needs and did an outstanding job of getting me financing that was what I wanted and fit my budget. I used the money to get most of the renovations done and then wanted to refinance that would take into account the renovations, so that I could finish the job. Andrew again was unbelievable in helping through the process and making sure I was getting the best situation/deal that I could. I did shop other mortgage companies. all were about the same. a reason I decided to go with Rocket Mortgage was Andrew. he seemed the most upfront and helpful of all the folks I talked to . he would be someone I would definitely continue to work with in the future."