Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 47 of 396
Alex Vulaj
Alex Vulaj

Alex Vulaj
Rocket Mortgage
91 Reviews
Gina Kuchta

"We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 ...We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 with an anticipated close date of July 21. Everything was going smoothly, until we could not get an appraisal; an appraisal that was ordered the day our contract was ratified. During the week of July 10, we finally got an appraisal scheduled and conducted. However, the report was not due back until August 16 - more than a MONTH later, after our rate lock would have expired. I elicited Alex's help in getting the report back soon after the appraisal was conducted. I'm sure Alex spent countless hours behind the scenes trying to get our loan closed - and he succeeded. We closed July 23...only 2 days beyond the original close date. During this age of COVID, customer service seems to have gone by the wayside. Alex does not operate that way, however, and Rocket is very lucky to have Alex working there. Had it not been for Alex, we would have pulled our mortgage application and gone with a local lender and started the process from the beginning - it is only because of the diligence and attention Alex gave our loan that we stayed. Our loan is not huge. However, this didn't matter to Alex. He simply wanted to get our loan closed for us in a timely manner. He made us feel like we actually mattered. It was by pure luck of the draw that we ended up with Alex as our banker, but I would recommend any of my friends and family to contact him directly should they need a mortgage. He is personable, fun, intelligent and very good at his job! I am so happy that he was in our corner during this process, because without him, there most definitely would not have been a happy ending."

Kristin Wilson
Kristin Wilson

Kristin Wilson
Rocket Mortgage
91 Reviews
Michele Arce

"We had the pleasure of working with Kristin on our recent home equity loan, and the level of service provided far exceeded our expectations. From our initial consultation through to the completion of ...We had the pleasure of working with Kristin on our recent home equity loan, and the level of service provided far exceeded our expectations. From our initial consultation through to the completion of the process, Kristin demonstrated exceptional professionalism, expertise, and attention to detail. She took the time to thoroughly explain each step, ensuring we fully understood all aspects of the loan and the available options. Throughout our numerous questions and requests, Kristin remained patient, courteous, and proactive in addressing our concerns. It is clear that Kristin is dedicated to providing an outstanding client experience, combining deep knowledge of the lending process with a genuine commitment to customer satisfaction. We are sincerely grateful for her assistance and would not hesitate to recommend Kristin to anyone seeking expert guidance with a home equity loan."

Jeff Kasten
Jeff Kasten

Jeff Kasten
Rocket Mortgage
90 Reviews
Eduardo Martell

"From the first time I spoke with Jeff Kasten and told me how he appreciated Veterans and thanked me for my service I knew I could trust him. The first time I talked to him was to refinance my home ...From the first time I spoke with Jeff Kasten and told me how he appreciated Veterans and thanked me for my service I knew I could trust him. The first time I talked to him was to refinance my home for a 15 yrs loan everything went smooth. He always returned my calls right away, no matter what it was about. He would explain things clearly to me so I could understand how everything was supposed to go. Then about a year later I decided to refinance my home for a lower rate. So I thought about calling him again and like the first time he locked me in a very low rate and was very satisfied with hin. Right now the rates have gone up and everything went well. I would recommend Jeff to everyone specially Veterans because he cares. I could go on but you get the idea. Jeff Kasten can be trusted. "

Matthew Musarra
Matthew Musarra

Matthew Musarra
Rocket Mortgage
90 Reviews
Zach Melcher

"If you want a down-to-earth, no-nonsense kind of guy to help you refinance or even start any kind of loan, Matt is unsurpassable! He will shoot straight with you from the start, and really inform you ...If you want a down-to-earth, no-nonsense kind of guy to help you refinance or even start any kind of loan, Matt is unsurpassable! He will shoot straight with you from the start, and really inform you throughout the whole process. Whenever I had any questions, he never hesitated to answer and he always did it RIGHT AWAY. That may seem like an exaggeration, but it is the absolute truth. I could contact him day or night- text, email, or phone- and he would be there. He is so professional in the way he takes care of your financial future, and regularly gave me advice based on his own experiences. I knew what he was doing was always in my best interest because he made the same decisions for his own home! He was also friendly and extremely personable. Matt knows that big financial decisions impact your life in a big way and takes care of you like family. I cannot possibly say enough good things about him. He is simply the best. Thanks Matt!"

Michelle Palumbo
Michelle Palumbo

Michelle Palumbo
Rocket Mortgage
90 Reviews
Chris Whalen

"There is no bonus star? Michelle is the reason there should be a bonus star! Honestly, Michelle is a genuine human being that works with her clients interest at heart. That is certainly something we...There is no bonus star? Michelle is the reason there should be a bonus star! Honestly, Michelle is a genuine human being that works with her clients interest at heart. That is certainly something we believe there needs to be more of in our industry. My wife and I own a real estate team in Az, we were also mortgage loan originators who worked for Rocket Mortgage once upon a time, we have a firm understanding of the lending and finance side of real estate as well. We have built and continue to grow rapidly based on working for others in our community providing our clients with high level representation with a strong fiduciary commitment. We trust Michelle with our clients. We understand that the passion to truly help people and the commitment to our amazing clients is seamlessly transferred over to Michelle when she speaks with them. That strong fiduciary commitment and the high level representation comes as part of package with Michelle. Thank you Michelle for all the hard work and endless hours working on behalf of our clients and ALL your clients!"

Raul Romero
Raul Romero

Raul Romero
Rocket Mortgage
90 Reviews
RMB Copenhagen

"I worked with Raul during my recent home refinance. Raul is very friendly, knowledgeable, efficient, and he is ready to answer any and all questions you may have about the whole loan process. His ...I worked with Raul during my recent home refinance. Raul is very friendly, knowledgeable, efficient, and he is ready to answer any and all questions you may have about the whole loan process. His follow up afterwards is second to none-he stays involved to make sure that everything is working as promised to the final loan closing. He makes getting a loan or refinance with Rocket Mortgage easy. I enjoyed working with him and I felt very much at ease. I highly recommend him for your financial needs. Raul and his fellow employees are why I stay with Rocket Mortgage. Qualified people and qualified service make a qualified company. I worked with Raul during my recent home refinance. Raul is very friendly, knowledgeable, efficient, and he is ready to answer any and all questions you may have about the whole loan process. His follow up afterwards is second to none-he stays involved to make sure that everything is working as promised to the final loan closing. He makes getting a loan or refinance with Rocket Mortgage easy. I enjoyed working with him and I felt very much at ease. I highly recommend him for your financial needs. Raul and his fellow employees are why I stay with Rocket Mortgage. Qualified people and qualified service make a qualified company."

Bob Shabo
Bob Shabo

Bob Shabo
Rocket Mortgage
90 Reviews

"This is my second refi with with Rocket Mortgage. The first was with Bob. The second started with someone else when I couldn't find Bobs contact info in my files. Needless to say, after getting ...This is my second refi with with Rocket Mortgage. The first was with Bob. The second started with someone else when I couldn't find Bobs contact info in my files. Needless to say, after getting nowhere with the banker assigned to me, I tore my filing system apart and literally yelled "YES" when I found his email. Within 20 minutes, of phone time, the deal was done. When you interact with Bob, it's like talking with a friend you've known all your life who just happens to be a "PRESIDENTS CLUB" banker at Rocket Mortgage. You'll feel like you have a guy on the inside. I won't misplace Bob's number again. Rocket Mortgage, along with Bob, make for a great team and a walk in the park with what normally would be a huge, stressful process. THANKS BOB!!!"

Greg Stepp
Greg Stepp

Greg Stepp
Rocket Mortgage
90 Reviews
Melvin Blaze

"Outstanding Service from Greg – Highly Recommended! I recently purchased a home, and I had the pleasure of working with Greg as my mortgage expert. From start to finish, Greg made the entire loan ...Outstanding Service from Greg – Highly Recommended! I recently purchased a home, and I had the pleasure of working with Greg as my mortgage expert. From start to finish, Greg made the entire loan application process seamless and stress-free. He was always available to answer my questions, whether it was during the workweek, late afternoons, weekends, or even holidays. No matter the time, Greg always returned my text messages and voicemails promptly, which made the whole process so much easier. What really set Greg apart was how proactive and dedicated he was. After I made my offer, he went above and beyond by personally reaching out to the seller's agent to assure them that my loan was fully pre-approved and that I was strongly backed. This extra step helped give me an edge in the process and showed just how committed Greg is to helping his clients succeed. If you're looking for a mortgage expert who will make the process smooth, provide excellent customer service, and go the extra mile for you, I highly recommend Greg. His attention to detail, responsiveness, and dedication made all the difference, and I couldn't be happier with the experience. Thank you, Greg!"

Pete VonSpreecken
Pete VonSpreecken

Pete VonSpreecken
Rocket Mortgage
90 Reviews
Norman Bair

"I chose Peter because I knew him and knew I needed someone who could work through putting a land trust in my name and then taking it out of the land trust with a loan to pay off my siblings. It took ...I chose Peter because I knew him and knew I needed someone who could work through putting a land trust in my name and then taking it out of the land trust with a loan to pay off my siblings. It took over three months with some hiccups. Peter came up with a solution when it seemed unsuccessful and the loan application expired. With the new application, Peter's solution was used and things went smoothly forward. I was so surprised to have the notary come to my home for the closing and my siblings received their payments, one electronically the next day and two with checks delivered to their homes the following two days. Peter knows how to work in the modern world successfully."

Daniel Whelan
Daniel Whelan

Daniel Whelan
Rocket Mortgage
90 Reviews
Mona Desir

"I had the pleasure of working with Daniel Whelan, my loan officer, during my first home purchase. I'm genuinely impressed with his exceptional service. From my initial call to Rocket Mortgage for ...I had the pleasure of working with Daniel Whelan, my loan officer, during my first home purchase. I'm genuinely impressed with his exceptional service. From my initial call to Rocket Mortgage for pre-qualification back in February 2023, Dan consistently displayed warm and genuine enthusiasm. His courteous demeanor and friendly attitude made the entire home purchase experience enjoyable and stress-free. Daniel took the time to understand my needs, guiding me through various options and offering valuable insights. His professionalism and attention to detail were evident in every interaction, instilling confidence in my decision. I closed in January 2024 without a single complaint. I highly recommend Daniel Whelan for anyone involved in selling, refinancing, or buying a home. Dan truly deserves a promotion. Thank you for your outstanding service! Best regards, Mona Riche Desir"