Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 5 of 373
Zach Fargo
Zach Fargo

Zach Fargo
Rocket Mortgage
231 Reviews
Latarsha Williams-Jones

"My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket ...My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on trying thinking if it wasn’t eligible for them, it wouldn’t be for anyone however, it was the same type of loan that we had at that time which left me puzzled so I decided to see what changed from then to now. I sent a message through their inquiry chat to ask and thankfully reached Zach. He asked if I minded answering why I asked that question and after I told him , he asked if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity."

George Kanonow
George Kanonow

George Kanonow
Rocket Mortgage
222 Reviews
Hougen Law

"I am a divorce lawyer who did two refis, one of a Rocket Mortgage mtg and another of a different mortgage. Didnt take momey out as a caveat to time: the time it took for the two refies, was about a ...I am a divorce lawyer who did two refis, one of a Rocket Mortgage mtg and another of a different mortgage. Didnt take momey out as a caveat to time: the time it took for the two refies, was about a mo th for the Rocket Mortgage, more like three weeks ish. And, the other about a mknth -maybe a weel longer than the Rocket Mortgage. Both were different types of loans. George took my calls personally and set up the process of the loans after telling me whattypes were best. He completed the Quickrn refi right uo, and got the other one started in the department that handled those types of loans. George was human, personable, a joy to work with and educating. Five star guy. I have refered two ot three clients to him already. The folks in the department wh handled the other loan were fine, njce enough but i dont recall their name and the education element was missing, sometimes it was like talking code. Not George, he is super. He can talk to the person, and its real. Don't hesitate to work with George, he will be straight up and if he believes he can get you the loan, he will tell you so, if he doesnt thimk so, he will let you know and suggest the options. While personable, he is all business; a tough combo to find."

Ryan Cash
Ryan Cash

Ryan Cash
Rocket Mortgage
221 Reviews
Cassandra Socha

"Working with Ryan was a game-changer in my refinancing journey--which honestly wouldn't have happened without him. I was recovering from an extensive home renovation and he provided a clear, ...Working with Ryan was a game-changer in my refinancing journey--which honestly wouldn't have happened without him. I was recovering from an extensive home renovation and he provided a clear, step-by-step plan to strategically improve my credit score. Thanks to his guidance, not only was I able to move forward with refinancing, but my improved score allowed me to secure a better interest rate, saving me hundreds each month. What really stood out was his deep knowledge, responsiveness, and the way he never pressured or rushed the process—he gave me the space and support to work at my own pace. Credit scores can feel mysterious and overwhelming, but Ryan broke everything down in a way that was easy to follow and genuinely empowering. It’s clear he is a true advocate for his clients’ financial success and I'm happy to have crossed paths."

Jon Hernandez
Jon Hernandez

Jon Hernandez
Rocket Mortgage
221 Reviews
Jackie Dreamcatcher

"I wanted to pass some encouraging words regarding Jon Hernandez Delgado and to recognize a dynamic member of the Rocket Mortgage team that I have talked to several times during the course of my ...I wanted to pass some encouraging words regarding Jon Hernandez Delgado and to recognize a dynamic member of the Rocket Mortgage team that I have talked to several times during the course of my refinance. Jon is an outstanding and vital resource to Rocket Mortgage. Jon appears to be an expert in his field which can be very confusing and daunting at times for someone who does not have expertise in the mortgage and refinance industry. Jon has a very personable and friendly voice. In his voice I can hear honesty and a desire to help his customers in the refinance process. He immediately creates an instant connection with a total stranger over the phone and takes a natural and friendly tone, a great attitude, and engagement in his work. I would honestly rate Jon's customer service skills as the very best that I have experienced in a long time. I am a medical biller and I am on the phone all week long with insurance companies and patients and Jon's exceptional customer service skills stand out. You can tell he loves his work and loves his interaction with his customers. Whenever Jon called me I was always greeted with a friendly voice. He always kept his appointments and commitments which are lacking in this world today. He took the time to answer my questions and always treated me with respect and kindness and I never felt rushed. I suspect his parents should be commended for raising such a fine young man. I would be proud to call him my son if he were my own. I also wanted to commend the Rocket Mortgage and Refinance site. It was very easily accessed and understandable. The emails that I received told me exactly what was needed from me. The subject line of the emails were very beneficial: "Here is the Next Step" and "Take Action" - I knew that I had to complete some work. The emails never left me wondering what was next or if I needed to complete more paperwork or submit documents. I have never had access to a site that is so easily understandable. I was thrilled that this whole process from start to finish took just under a month."

Harrison Wyatt
Harrison Wyatt

Harrison Wyatt
Rocket Mortgage
220 Reviews
Ron Shields

"Harrison Wyatt did a great job in assistance my wife and I with refinancing our Rocket Loan. The process started a bit shaky in that my PC died and I was unable to scan and send required documents ...Harrison Wyatt did a great job in assistance my wife and I with refinancing our Rocket Loan. The process started a bit shaky in that my PC died and I was unable to scan and send required documents for Harrison's use. However, his quick thinking suggested that I take pictures of those docs and send them via email using my cell phone. This process was totally new to me, I am techy challenged :) . But all went well. Harrison received the docs and the process continued. Through the process Harrison kept in contact with us providing information as one step finished and another was taken. Everything Harrison said would happen did occur. However, if we were "surprised" by a step, Harrison was able to remedy it or provide a well thought explanation of what was needed. He was there ready to help. Our kudos to him!!"

Derek Stoeckle
Derek Stoeckle

Derek Stoeckle
Rocket Mortgage
217 Reviews
Dotri Shaw

"Oh, My goodness...where to start? I am super busy and do not have the time to chase everything most mortgage brokers say is necessary. Less than 3 weeks ago I had a delightful conversation with ...Oh, My goodness...where to start? I am super busy and do not have the time to chase everything most mortgage brokers say is necessary. Less than 3 weeks ago I had a delightful conversation with Derek and it was actually pleasant. Not intimidating. I am VERY pleased to say on Tuesday I will close on my house. Less years and over 3% less than last rate, but....this is the good part 1.5 % less than my current lender offered with 5 additional years. I had been referred by a friend to Rocket Mortgage, but Derek is the selling point for me. The communication and teamwork is outstanding. I will be making recommendations for this team. It is impressive!! Thank you to all. "

Jeff Krinsky
Jeff Krinsky

Jeff Krinsky
Rocket Mortgage
215 Reviews
Allan Francis

"My experience working with Jeff was “Magical” in all intensity and spirit, a Dream Maker for sure!! Refinancing my home; finding the right mortgage was very scary for me, knowing it would be somewhat...My experience working with Jeff was “Magical” in all intensity and spirit, a Dream Maker for sure!! Refinancing my home; finding the right mortgage was very scary for me, knowing it would be somewhat complicated because of prior issues! God cleared the path and led me directly to Jeff Krinsky. Sometimes I wonder if he was for real, his confidence, energy, tireless work ethics, attention to detail, and being that top notch subject matter expert. As a military retiree, leadership, trust and communication is foremost and center for me. It’s not many of my civilian counterparts I would want as a battle buddy, but with Jeff it’s a no brainer!! He is so articulate and focus at solving problems while at the same time keeping me calm and worry free! He cares deeply about his clients, committed, responsive and supportive. You’ll never have to worry about getting hold of Jeff, he will be getting a hold of you with the slightest change in updates to information or any question asked. Exceptional is too little of a word to describe Jeff. I rather call him “The Real Estate and Mortgage Guru” the “Expert.” My mortgage was closed in less than 30 days! If you are looking for a mortgage professional, a guru, an expert, results, look no further than Jeff Krinsky; he is the ONE!!! Thank you 1 million times Jeff, God bless you!!"

Frank Jamil
Frank Jamil

Frank Jamil
Rocket Mortgage
215 Reviews
Chanel Poole

"As if buying a house isn't stressful enough... I had hit a few hiccups along the way with the home I have recently closed on. Frank was assigned my case in the middle of it all. He was kind, ...As if buying a house isn't stressful enough... I had hit a few hiccups along the way with the home I have recently closed on. Frank was assigned my case in the middle of it all. He was kind, personable, amicable, and well rounded in knowledge. Frank took his time to answer all my calls, texts and emails. He took the time to answer my questions and address my concerns the best he possibly could; even if they probably should have been addressed to an attorney. However, it being my first time buying a home there was a lot I did not know, wasn't sure who to ask or how to go about certain situations. It was stress beyond belief but Frank was so helpful! He ensured he could give the best advice and knowledge possible to help me. He constantly kept me updated on the process and what was going on, on the banking/loan end of things. He was very concerned about what was best for me as the client/costumer. He is a true and perfect example of what costumer service is about. I loved the entire team but Frank really did make this process less stressful. If you can pick whom to work with from Rocket Mortgage I highly recommend Frank, and will say I hope to have Franks assistance in the future when buying a home. :) Overall if I could rate more than just 5 stars I 100% would. Thank you for everything Frank!"

Tito Sanchez
Tito Sanchez

Tito Sanchez
Rocket Mortgage
215 Reviews
Jay Poole

"I have to say Titto did an outstanding job for me and my situation. I had a few different situations over the course of this process and he talked all of them. I had two different deals fall through ...I have to say Titto did an outstanding job for me and my situation. I had a few different situations over the course of this process and he talked all of them. I had two different deals fall through on other properties from the other side of the table before we found the perfect one. He worked tirelessly on all of my options to put me in the best position possible for each one of these potential opportunities. I had a lot of questions along the way in addition to changing situations. He was always there to answer, adapt or modify my options, as the situations on first 2 were very fluid and constantly changing. When the third opportunity arouse for my eventual dream home came available he was ready in an instant to deploy the perfect options for me to secure this property. He was always available for me during the whole process, prompt and return my calls immediately or within a few hours. And I made a lot of calls so I was very appreciative of the constant communication. I will definitely recommend him to all my family and friends to take care of their mortgage needs in the future."

Michael Brennan
Michael Brennan

Michael Brennan
Rocket Mortgage
211 Reviews
Bill Todd

"For those who are interested, I highly recommend Michael Brennan (of Rocket Mortgage) as a mortgage banker. From my experience, Michael was very knowledgeable, efficient and available all through the...For those who are interested, I highly recommend Michael Brennan (of Rocket Mortgage) as a mortgage banker. From my experience, Michael was very knowledgeable, efficient and available all through the loan process. Since I only had experience with a new home loan process about 13 years ago; I was unfamiliar with the details, but every question I had he took the time to explain them to me. I was impressed with his ability to get a lower rate than the competitor banker and also how he assisted me in other discounts that were available. As a matter of fact, the competitor mortgage banker I was comparing loan rates with felt that the loan package from Michael was "too good to be true." I don't want to take up too much time, but if you are looking for a GREAT rate and excellent customer service--Michael Brennan at Rocket Mortgage is your man!!!"