Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 50 of 373
Linda Transou

"It was a pleasure working with Martin while he found a way to refinance my mortgage! He was extremely knowledgeable, very polite and patient, explained everything on a level that I understood each ...It was a pleasure working with Martin while he found a way to refinance my mortgage! He was extremely knowledgeable, very polite and patient, explained everything on a level that I understood each step in the process, had wonderful manners, a great sense of humor, and was an all-around joy to do business with! Martin is a valuable asset to your company. Having worked in the employment business for 40 years, any company would be thrilled to have him! Linda T. Transou"

Camilla Carlson

"Melissa was extremely helpful, accessible, and worked hard to make everything simple for us during the application process. You know how sometimes when you talk to someone at a large corporation, you ...Melissa was extremely helpful, accessible, and worked hard to make everything simple for us during the application process. You know how sometimes when you talk to someone at a large corporation, you can tell they're reading from a script or using the same words they use with absolutely everyone? Melissa is so far on the other end of the spectrum! She's a real person, and she talks to you like it's a normal conversation. I like feeling like I'm not just a number or a sale to meet her quota. Will definitely recommend her, and Rocket Mortgage/Rocket."

Abby Andresen Dickenson

"Maryana helped us refinance our house and she was outstanding to work with! Our regular mortgage person had told us there was no way we could get refinanced so we were slow to respond to Maryana ...Maryana helped us refinance our house and she was outstanding to work with! Our regular mortgage person had told us there was no way we could get refinanced so we were slow to respond to Maryana thinking we didn’t want to waste her time or ours. 🫤 She was relentless in following up with me. She would send me emails and also text messages. Finally I gave in and figured we had nothing to lose by talking to her. She really felt like RocketMortgage could help us. So we proceeded. Its not a quick or easy process to apply for home financing. But she was tenacious as all get out on trying to put our loan package together. I had read some reviews online about Rocket Mortgage and got nervous. We got nervous when we were handed off to the next team in the process but Maryana still stayed in touch. We had seen something that had changed and we reached out to her directly. She was outstanding. Her and her supervisor both jumped in to confirm everything was exactly as we had discussed. There’s nobody I know who enjoys the process of applying for a home loan but Maryana & the entire Rocket Mortgage team did an outstanding job walking us through the process. She did not disappoint. We got qualified and closed on our loan shortly thereafter. I appreciate her professionalism and her excitement for her field of expertise. I would gladly recommend Maryana and look forward to working with her in the future."

Austin Mckeel

"I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got ...I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got rid of the HELOC so i called Frank. I told him this was my home for life and i wanted to pay it off before i retire. He told me to give him a few minutes and he called me back with a deal that shaved off almost two and a half points off of my existing mortgage, which was 5.37% at the time. We got the mortgage refinanced so quick that we were able to skip two mortgage payments. Thank you Frank for your time and effort. Mr. M.L. Mckeel"

Jimmy Blankenship

"Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of...Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of this guy. Can not recommend him enough. As others have said, his estimates on costs/payoffs were conservative all throughout the process, and he explained this up front. He paints a "worst-case scenario", which leaves you pleasantly surprised at closing. Other lenders I dealt with tried to sell me numbers they couldn't back up, making the loan look great up front, but the numbers kept going up throughout the process. Jake was upfront and completely honest throughout. In a business where it seems everyone is trying to rip you off, Jake stands head and shoulders above the rest. As trustworthy a guy as you could ask for. Thanks again, Jake!! I hope we get to work together again one of these days!"

Lisa DeAnn

"From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan ...From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan process feel like a team effort. There were times I felt overwhelmed, but Rose always talked me off the ledge with calm, confidence—and even a few laughs along the way. She didn’t just crunch numbers; she took the time to understand what I was looking for and found the perfect loan that came in just under the top of my budget. Rose is incredibly knowledgeable, professional, and genuinely fun to work with. She made what could have been a stressful experience feel smooth, supportive, and even enjoyable. If you're looking for someone who knows their stuff and treats you like more than just a file number, I absolutely recommend Rose Cobb. She’s a rockstar at what she does!"

Pamela Morris

"Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the ...Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the guidance I needed to complete all necessary documentation which made it extremely easy for me. She returned telephone calls, texts and e-mails in a "rapid-response" time frame - almost unheard of in these current times. She was a great support throughout the entire loan process. She never grew frustrated with me when I called with a problem and just patiently worked with me to find a solution. When COVID -19 presented its share of obstacles, which delayed my getting necessary documentation, Sarah assured me that it was not a problem and my loan would not be in jeopardy while we waited. Sarah dots her I's and crosses her T's and gets it right the first time. Rocket Mortgage would be smart to keep her and use her integrity, dedication and influence to show others how the job should be done. I highly recommend her to anyone who wants to refinance and is afraid to start the process. Sarah is your answer!!!"

Cindy Walter

"Dom is AWESOME! In March 2021, I was given his name from a friend that because I tried to refinance with my original mortgage company, I explained to the agent that I had a temporary job, and she told...Dom is AWESOME! In March 2021, I was given his name from a friend that because I tried to refinance with my original mortgage company, I explained to the agent that I had a temporary job, and she told me it would be fine and that I qualified for the refinance due to my credit score and income. She set me up for an appraisal at the cost of $500, she said the temporary job was not an issue. After the appraisal was completed I was denied the loan due to the temporary job. She admitted she was wrong, but I lost $500. Dom agreed I was not advised correctly and to contact him when the job became permanent. In June, the job became permanent so I decided to call Dom and ask how long I would have to wait to refinance, he replied "did you receive your first paycheck", my answer was yes, and the process began. I am so grateful of Don taking the time to talk to me in January, his compassion and professional advice. I have now completed the refinance, saving $250 per month! Dom is AWESOME!"

Jeremy Vaskas

"Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and ...Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and assisted me with the mortgage I have today along with aiming to reach for other goals. I couldn't ask for a better experience. This is the second time I've worked with Dave and it would be privilege and an honor to work with Dave in the future. Dave really knows what he's doing and aims to get you the best options while comfortably fitting in or improving your financial situation. I would recommend Dave to anyone looking for help or looking to refinance on a home loan."

Alla Tiscenko

"Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. ...Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. He even gave me his cell phone number so I could contact him. He was just an amazing person to have working for me so my dream of owning a home would come true. At one point I almost gave up but he keep saying you are so close just do what I'm asking you to do. Who does that. I also checked with 2 other lenders. They couldn't come close to Tyler. If anyone I no needs a loan I would be sure to give them Tyler's phone number. He is very knowledgeable, kind and he will not run you around. Hat's off to this man"