Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 52 of 399
Austin Mckeel

"I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got ...I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got rid of the HELOC so i called Frank. I told him this was my home for life and i wanted to pay it off before i retire. He told me to give him a few minutes and he called me back with a deal that shaved off almost two and a half points off of my existing mortgage, which was 5.37% at the time. We got the mortgage refinanced so quick that we were able to skip two mortgage payments. Thank you Frank for your time and effort. Mr. M.L. Mckeel"

Ismail Boussi

"Wow! Twelve years ago, I found myself dissatisfied after a less-than-ideal experience with Rocket Mortgage, which left me wary of navigating the housing market again. However, life is full of ...Wow! Twelve years ago, I found myself dissatisfied after a less-than-ideal experience with Rocket Mortgage, which left me wary of navigating the housing market again. However, life is full of surprises, and this time around, my journey towards purchasing my dream home was entirely different, thanks in no small part to my son Nick, who was my loan officer. Working with Nick was nothing short of a revelation. His professionalism, expertise, and unwavering support turned what I anticipated to be a stressful process into a seamless and enjoyable experience. It's rare to find someone who not only meets but exceeds your expectations at every turn. Nick's dedication to his clients, his detailed knowledge of the mortgage industry, and his ability to demystify complex processes were instrumental in helping me secure my dream home. This experience has completely transformed my view of the home buying process, and it's all thanks to Nick. I am incredibly grateful for his guidance and cannot recommend him highly enough. To all my friends and family considering their next home purchase or refinance: do yourselves a favor and reach out to Nick. Trust me, you'll be in the best hands."

Jimmy Blankenship

"Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of...Jake was phenomenal. He spent over an hour on my initial call thoroughly explaining the refinance process and answering my questions. I truly felt like I was Rocket Mortgage's only customer because of this guy. Can not recommend him enough. As others have said, his estimates on costs/payoffs were conservative all throughout the process, and he explained this up front. He paints a "worst-case scenario", which leaves you pleasantly surprised at closing. Other lenders I dealt with tried to sell me numbers they couldn't back up, making the loan look great up front, but the numbers kept going up throughout the process. Jake was upfront and completely honest throughout. In a business where it seems everyone is trying to rip you off, Jake stands head and shoulders above the rest. As trustworthy a guy as you could ask for. Thanks again, Jake!! I hope we get to work together again one of these days!"

Lisa DeAnn

"From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan ...From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan process feel like a team effort. There were times I felt overwhelmed, but Rose always talked me off the ledge with calm, confidence—and even a few laughs along the way. She didn’t just crunch numbers; she took the time to understand what I was looking for and found the perfect loan that came in just under the top of my budget. Rose is incredibly knowledgeable, professional, and genuinely fun to work with. She made what could have been a stressful experience feel smooth, supportive, and even enjoyable. If you're looking for someone who knows their stuff and treats you like more than just a file number, I absolutely recommend Rose Cobb. She’s a rockstar at what she does!"

Richard Parker

"The one word I would use to describe Jordan is Trust... With the vast number of lenders available to offer you a mortgage, you need to work with someone you can trust... When Jordan tells you she can ...The one word I would use to describe Jordan is Trust... With the vast number of lenders available to offer you a mortgage, you need to work with someone you can trust... When Jordan tells you she can do something and this is what it will cost, you can "take it to the bank"... After our decision to proceed, I worked with an administrative support specialist but Jordan was always available should something serious threaten to derail the process... The loan materialized in a surprisingly short timeframe and it was exactly what we agreed to in the very beginning... No last minute surprises ... No "Oh I forgot to tell you this"... It was as originally agreed... I view Jordan as I would a trusted friend... Dick Parker"

Karimi Khatati

"Working with Mike on my refinance was an incredibly reassuring experience during a time when I had a lot on my plate financially. I went into the process feeling unsure about whether refinancing even ...Working with Mike on my refinance was an incredibly reassuring experience during a time when I had a lot on my plate financially. I went into the process feeling unsure about whether refinancing even made sense for my situation, but Mike took the time to really listen to what my goals were and what I was trying to accomplish long-term. There was one point where I was concerned about how the numbers would impact my monthly budget, and instead of rushing through it, he walked me through multiple scenarios so I could clearly see how each option would affect me over time. That level of patience and understanding made what could have been a stressful financial decision feel manageable and well thought out. He stayed on top of every detail and was always quick to respond when I had questions, which gave me a lot of confidence throughout the process. I truly felt like he cared about helping me make the right decision for my situation, not just getting the refinance done. I’d absolutely recommend Mike to anyone considering refinancing and looking for someone who takes the time to understand what matters to you."

Cindy Walter

"Dom is AWESOME! In March 2021, I was given his name from a friend that because I tried to refinance with my original mortgage company, I explained to the agent that I had a temporary job, and she told...Dom is AWESOME! In March 2021, I was given his name from a friend that because I tried to refinance with my original mortgage company, I explained to the agent that I had a temporary job, and she told me it would be fine and that I qualified for the refinance due to my credit score and income. She set me up for an appraisal at the cost of $500, she said the temporary job was not an issue. After the appraisal was completed I was denied the loan due to the temporary job. She admitted she was wrong, but I lost $500. Dom agreed I was not advised correctly and to contact him when the job became permanent. In June, the job became permanent so I decided to call Dom and ask how long I would have to wait to refinance, he replied "did you receive your first paycheck", my answer was yes, and the process began. I am so grateful of Don taking the time to talk to me in January, his compassion and professional advice. I have now completed the refinance, saving $250 per month! Dom is AWESOME!"

Frank Instine

"Ryan and I talked briefly and he suggested how I could be refinanced with no out of pocket expense and save money with a new loan. Didn't think it could work. But Ryan put the deal together and with ...Ryan and I talked briefly and he suggested how I could be refinanced with no out of pocket expense and save money with a new loan. Didn't think it could work. But Ryan put the deal together and with the use of my phone took care of all the leg work and in no time at all. Everying came together. With little time and no cash out of pocket. Thanks Ryan!!!"

Alla Tiscenko

"Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. ...Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. He even gave me his cell phone number so I could contact him. He was just an amazing person to have working for me so my dream of owning a home would come true. At one point I almost gave up but he keep saying you are so close just do what I'm asking you to do. Who does that. I also checked with 2 other lenders. They couldn't come close to Tyler. If anyone I no needs a loan I would be sure to give them Tyler's phone number. He is very knowledgeable, kind and he will not run you around. Hat's off to this man"

Matthew Norris

"I thought working with a large mortgage company was going to be difficult, but I gave it a shot. I'm incredibly lucky to have been linked up with Mark. Not once did Mark attempt to upsell me or push ...I thought working with a large mortgage company was going to be difficult, but I gave it a shot. I'm incredibly lucky to have been linked up with Mark. Not once did Mark attempt to upsell me or push me in a direction that I wasn't comfortable with. Mark was incredibly patient and ran my number for a variety of scenarios and did so happily. I found Mark to knowledgable and friendly; I often spent a good 30 minutes after our 'official business' was over with to chat more on a variety of topics. I would not hesitate to send Mark's contact information along to anyone looking to refinance or start a mortgage."