Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 52 of 357
Tim Iles
Tim Iles

Tim Iles
Rocket Mortgage
83 Reviews
Jonathan Jacobs

"Tim is a very personable guy and was helpful throughout the whole process of the loan. He responded to phone calls and emails quickly, and was always willing to explain what was happening as many ...Tim is a very personable guy and was helpful throughout the whole process of the loan. He responded to phone calls and emails quickly, and was always willing to explain what was happening as many times as needed if I was having trouble figuring it all out. He would check in with me through every part, no matter who was handling that particular part, to make sure I had every question answered. By the time the loan was complete Tim felt like an old friend. While the loan was always our focus, he would hesitate to chat about other things. I never felt like "just another customer." He truly cares about his clients. I would not hesitate to call him again, and I will always recommend him as well as Rocket Mortgage to anyone who asks."

Bobbie May
Bobbie May

Bobbie May
Rocket Mortgage
83 Reviews
Sarah Watson

"I cannot express how impressed I was with my experience working with Bobbie. On multiple occasions, she went well above and beyond my expectations. She called me on weekends and after hours, she ...I cannot express how impressed I was with my experience working with Bobbie. On multiple occasions, she went well above and beyond my expectations. She called me on weekends and after hours, she reached out to keep me updated on changes to our rate, she quickly responded with answers to my questions, she was amazing to work with. Her customer service was impeccable and she was so friendly. This was my first home and I cannot overstate how Bobbie was supportive, knowledgeable, and, most importantly, very patient with a nervous first time buyer. :) We managed to close in 20 days because she was so responsive, efficient, and communicative. I would work with her again in a heartbeat for my next home. Thank you so much for your hard work. We could not have done it without you. "

Dan McCarthy
Dan McCarthy

Dan McCarthy
Rocket Mortgage
83 Reviews
SF Brewer

"Dan was extremely helpful from the moment he and I spoke about the refinancing of my mortgage and getting some extra equity from my home. He explained to me how the Rocket Mortgage/Rocket Mortgage ...Dan was extremely helpful from the moment he and I spoke about the refinancing of my mortgage and getting some extra equity from my home. He explained to me how the Rocket Mortgage/Rocket Mortgage rate lock worked and how to get set up on the site to check the status of my re-fi and submit any information required from me. He was very prompt in getting back with me regarding any questions I may have had and explained things simply yet concisely. He was my primary point of contact throughout the process. He was always polite, respectful, to the point and knowledgeable. I would recommend him to anyone I know who might be considering a mortgage on a home or a re-fi. Please feel free to contact me at 719-660-0504 or my e-mail address if you have any further questions regarding my experience with Dan or Rocket Mortgage"

Jason McDonald
Jason McDonald

Jason McDonald
Rocket Mortgage
83 Reviews
Wanda Peeples Simpson

"Mr. Jason..... I'm still all smiles partly due to the fact my refinance went through *:) happy. I have to admit that I was somewhat leery of trying your agency due to the negative stuff I had read ...Mr. Jason..... I'm still all smiles partly due to the fact my refinance went through *:) happy. I have to admit that I was somewhat leery of trying your agency due to the negative stuff I had read on the internet. I am thankful for your persistency - you gave me the history of the agency, facts, and other very pertinent information. You were also patient in allowing me the time I had asked for to talk to others. In doing that I was able to speak to someone that I personally know who had their home refinanced with Rocket Mortgage and gave Q.L high marks...And most importantly you were a man of your word... when you said you were going to call you did. I felt you were concern about me as an individual and a homeowner, and not just concerned with capturing another sale. You and Mr. Shappee both were very professional with everything and I am very satisfied.... Wanda "

Jonathan Panozzo
Jonathan Panozzo

Jonathan Panozzo
Rocket Mortgage
82 Reviews
Sarah Pultinevicius

"Jonathan was an exceptional leader throughout my first home buying experience. He connected me with the right specialists to clean up credit history and ensure I locked in the best rate. Jonathan ...Jonathan was an exceptional leader throughout my first home buying experience. He connected me with the right specialists to clean up credit history and ensure I locked in the best rate. Jonathan response speed was impressive to all my questions and concerns, usually within a business hour, which lessened my fear and anxiety regarding making arguably the biggest purchase of my life. I cannot thank him enough. He will forever be in my family’s prayers for helping us achieve the dream of home ownership. Jonathan has my full endorsement and I would recommend to anyone looking to buy a home."

Jacob Potrzuski
Jacob Potrzuski

Jacob Potrzuski
Rocket Mortgage
83 Reviews
Chad George

"I cannot say enough great things about Jacob Potrzuski at Rocket Mortgage. Jacob is a true home loan expert and made the entire mortgage process smooth, stress-free, and easy to understand from start ...I cannot say enough great things about Jacob Potrzuski at Rocket Mortgage. Jacob is a true home loan expert and made the entire mortgage process smooth, stress-free, and easy to understand from start to finish. His communication was outstanding throughout the process. He was always available to answer questions, explain options, and provide updates every step of the way. Jacob’s knowledge of the mortgage industry is exceptional, and his guidance gave us complete confidence in every decision we made. What sets Jacob apart is that he genuinely cares about his clients. He goes above and beyond to make sure everything stays on track and that there are no surprises. His professionalism, attention to detail, and commitment to customer service are second to none. Because of the incredible experience we had, I have already referred my daughter and son-in-law to Jacob for their mortgage needs. There is no higher recommendation I can give. If you’re looking for someone who is knowledgeable, trustworthy, responsive, and truly dedicated to helping his clients, Jacob Potrzuski is the person you want in your corner. Thank you, Jacob, for making our home financing experience such a positive one. You have earned a customer for life!"

Olivia Smith
Olivia Smith

Olivia Smith
Rocket Mortgage
83 Reviews
Norman Dickerson

"Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant ...Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant professional by the name of Olivia Smith. In fact, we spent most of the day with her. She was most charming and knowledgeable about the mortgage business and very patient with our computer illiteracy. She was most reassuring that the remaining process was be completely harmless and would continue in a rather quickly fashion bearing receipt of pertinent information for qualification on our part. All in all, we would surmise that Rocket Mortgage and Mr. and Ms. Dickerson has a great asset in Olivia Smith! Norman and Cathleen "

Sami Spurling
Sami Spurling

Sami Spurling
Rocket Mortgage
83 Reviews
Lisa Eaton

"This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and ...This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and expectations in one telephone call. Where a previous refi (different lender) took months and required countless uploads and affidavits, invasive phone calls to previous employers, and just general slow-walking), Sami confirmed our details (much to our benefit) in about a week. We closed approximately 3 weeks later. Sami kept in touch throughout, even when the closing team took over. We really appreciate the way Rocket Mortgage handled our refi and are particularly grateful to Sami for her efficient, knowledgeable management and pleasant handling of the matter, start to finish."

Duy Vo
Duy Vo

Duy Vo
Rocket Mortgage
83 Reviews
Rob Bishop

"Working with Duy Vo at Rocket Mortgage was an absolute pleasure from start to finish. Navigating the mortgage and pre-approval process can often feel overwhelming, but Duy made the entire experience ...Working with Duy Vo at Rocket Mortgage was an absolute pleasure from start to finish. Navigating the mortgage and pre-approval process can often feel overwhelming, but Duy made the entire experience seamless, transparent, and stress-free. From our very first conversation, he demonstrated deep expertise, prompt communication, and a genuine commitment to keeping my home-buying journey on track. He was always available to answer questions, explain complex details clearly, and ensure every requirement was handled efficiently. He even had much local knowledge to share about the areas in which I was looking to buy. If you are looking for a knowledgeable, reliable, and dedicated home loan expert who truly looks out for his clients, I cannot recommend Duy Vo highly enough. Outstanding service!"

Samer Berro
Samer Berro

Samer Berro
Rocket Mortgage
81 Reviews
Richard McEwen

"Samer was extremely helpful informing me of my options and securing my loan. He listened attentively to my circumstances. Then he suggested a VA loan, which I had not even thought of. After a few ...Samer was extremely helpful informing me of my options and securing my loan. He listened attentively to my circumstances. Then he suggested a VA loan, which I had not even thought of. After a few minutes of review Samer put together a plan for me—absolutely no pressure. He said it would take about thirty days and he was right on target. Samer was very polite and easy to work with. He called several times to see if I had any questions and to reassure me of the loan progress. I gave him five stars only because that’s the most this program allows—the system doesn’t allow ten. I highly recommend Samer and am thankful for his professionalism."