Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 53 of 374
Sami Spurling
Sami Spurling

Sami Spurling
Rocket Mortgage
83 Reviews
Lisa Eaton

"This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and ...This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and expectations in one telephone call. Where a previous refi (different lender) took months and required countless uploads and affidavits, invasive phone calls to previous employers, and just general slow-walking), Sami confirmed our details (much to our benefit) in about a week. We closed approximately 3 weeks later. Sami kept in touch throughout, even when the closing team took over. We really appreciate the way Rocket Mortgage handled our refi and are particularly grateful to Sami for her efficient, knowledgeable management and pleasant handling of the matter, start to finish."

Courtney Bradley
Courtney Bradley

Courtney Bradley
Rocket Mortgage
82 Reviews
John Mitchell

"If I could give more stars,I would.⭐⭐⭐⭐⭐ I had never bought a house, did not understand the process or the language that was used. She explained things and brought me along. I work a 12 hour shift, 7p...If I could give more stars,I would.⭐⭐⭐⭐⭐ I had never bought a house, did not understand the process or the language that was used. She explained things and brought me along. I work a 12 hour shift, 7p to 7a. Courtney worked around my schedule, calling me when it was good for me. She made house buying enjoyable. She also assisted in the search, sending me links to homes similar to what I was looking for. Any problems I had, once I explained them, she took care of them. I have already bragged about her to some people I work with. Def impressed with the customer service and her personable personality. Rocket Mortgage should model future employees after her methods. Thanks again!!!!"

Victoria Corrente
Victoria Corrente

Victoria Corrente
Rocket Mortgage
82 Reviews
Sherry Turner

"Thank you Victoria for all your help with my mortgage. My house had been paid off for a long time. But after a divorce I realized I needed some help. The thought of taking out a mortgage again ...Thank you Victoria for all your help with my mortgage. My house had been paid off for a long time. But after a divorce I realized I needed some help. The thought of taking out a mortgage again scared me to deaf! I'm so thankful you called me. I was just inquiring on Facebook and you was the first person to call me. From then on my phone and mailbox was filling up with other companies texting ,calling and mailing their packages. The other companies I talked to was pushy , and was rushing me to make a instant decision now . Really stressing me out. Victoria gave me the information . She understood this was not a decision I could rushed into being a single women. She locked me into a rate and gave me the time to look around and check with my local banks. She stayed in touch & was there for me to answer any questions. She walked me through the whole process right to closing. Thank you so much I would recommend you highly to any friends r family ."

Josh Greenwald
Josh Greenwald

Josh Greenwald
Rocket Mortgage
82 Reviews
Marvin Mary Shaffer

"Josh, We are so grateful to have had you as our loan officer. Thank you so very much, without you we wouldn't be in our beautiful home. Our credit was far from being good and you helped us get ...Josh, We are so grateful to have had you as our loan officer. Thank you so very much, without you we wouldn't be in our beautiful home. Our credit was far from being good and you helped us get things on track so we would qualify, in an extremely short period of time! You even contacted me every week to see how things were going and to see if there was any assistance you could give. I was amazed at how fast we received our pre approval letter. We were fortunate enough to find a house within a couple of days. I contacted you the next day, you got the ball rolling and we were told shortly after, that the loan would close in approximately forty five days, I thought you were crazy. Throughout the process, there were a few hiccups, but you were in constant contact and all was resolved in a matter if a few hours or a couple of days. Finally we closed and guess what, it was forty five days! Bless your heart, you always called us back, within a reasonable time, to answer my questions or calm my anxieties and were always kind and patient. Josh, we would and have recommended Rocket Mortgage and especially you, to friends and others who inquired who we got our loan through. Again, we cannot thank you enough! Mary Shaffer "

Alvin Jendo
Alvin Jendo

Alvin Jendo
Rocket Mortgage
82 Reviews
Richard Cote

"Alvin was the absolute top in getting the hard work completed quickly and cleanly. We have had several Rocket Mortgage before, but for some reason we got into a process with another loan company; ...Alvin was the absolute top in getting the hard work completed quickly and cleanly. We have had several Rocket Mortgage before, but for some reason we got into a process with another loan company; we even got to the closing and signatures. The Notary was informed 1 hour before the signing, and had very little time to organize and be ready for the signing - the papers were not ready and were full of errors; so we just canceled out of the process and got directly in touch with Rocket Mortgage. Then Alvin came into the picture - fully understanding our embarassment from not going with Rocket Mortgage in the first place. He gave us the royal service - he really knows what he is doing - and the whole loan process was completed witout a bunch of going back and forth and without delays. I hope Alvin is still with Rocket Mortgage next time we need a mortgage change - he is the best I have ever seen with no exceptions."

Kyle Jurgens
Kyle Jurgens

Kyle Jurgens
Rocket Mortgage
82 Reviews
Sharon Butts

"After working with two other lenders, my wife and I chose Rocket Mortgage because of Kyle. His honesty and transparency set him apart. *Integrity: He explained every step clearly, giving us peace of ...After working with two other lenders, my wife and I chose Rocket Mortgage because of Kyle. His honesty and transparency set him apart. *Integrity: He explained every step clearly, giving us peace of mind. *Responsiveness: My follow-ups were always met with quick, reliable answers. *Professionalism: He removed stress and built trust throughout the process. *Partnership: Kyle treated us as partners, not just clients. *Confidence: His commitment turned a stressful process into a smooth success. Conclusion: Kyle’s professionalism, combined with my follow-through, made all the difference. I strongly recommend him as a trustworthy mortgage professional."

Chad Kubik
Chad Kubik

Chad Kubik
Rocket Mortgage
82 Reviews
Lillith Guentert

"I can't thank Chad enough! He may have just saved my life or at least certainly helped change it for the better!!!! He was able to take my refinance idea, which was only a baby step to my long term ...I can't thank Chad enough! He may have just saved my life or at least certainly helped change it for the better!!!! He was able to take my refinance idea, which was only a baby step to my long term retirement goals, and with my long term goals in mind he was able to help me change my refinance idea, into my ultimate vision of financial security for retirement, and help me to make it a reality so much more quickly than I could have imagined. By paying off mine and my husbands debt through our home refinance we will be able to survive on a single income and live very comfortably with me working locally and only part time, instead of living check-to-check, and we will have emergency money available on our currently maxed credit cards that we are paying off along with improved credit scores. That way when we refinance again to get rid of our fha and pmi we will qualify for best rates and perks with excellent credit! Thanks Chad for helping me to realize the potential of the "Avalanche effect"! It feels wonderful not be drowning in debt!"

Mikayla Pascual
Mikayla Pascual

Mikayla Pascual
Rocket Mortgage
82 Reviews
Nicole Wheaton

"Mikayla was a dream to work with. She refinanced our home the first time we did a refinance and then reached back out when rates lowered. I was hesistant to reach out thinking it was doubtful that ...Mikayla was a dream to work with. She refinanced our home the first time we did a refinance and then reached back out when rates lowered. I was hesistant to reach out thinking it was doubtful that she’d be able to do much since we had done our first refinance less than a year prior. But we were able to move from a 30 year mortgage to a 20 year mortgage for about $100 more a month. She also provided 2 other options that didn’t include raising our monthly payment, but this made the most sense for us. I’d give Mikayla 10 stars if I could, honestly. I swear, she must work around the clock because she seemed to always be available, timely, provided correct information, and was super pleasant to work with. We were able to go from our first chat to scheduling closing in less than a week. I’m beyond happy with the service that she provided!"

Alex Puckett
Alex Puckett

Alex Puckett
Rocket Mortgage
82 Reviews
Ana RM

"This review is long overdue, as we closed on our home over a month ago! We cannot say enough great things about Alex. From start to finish, he was professional, knowledgeable, patient, and incredibly ...This review is long overdue, as we closed on our home over a month ago! We cannot say enough great things about Alex. From start to finish, he was professional, knowledgeable, patient, and incredibly responsive. He guided us through every step of the mortgage process, answered all of our questions, and made sure we felt informed and confident along the way. Financing a home can feel overwhelming, but Alex made the process feel smooth and manageable. We always felt like he was looking out for our best interest, giving us honest guidance, and helping us make the best decisions for our situation. His communication, attention to detail, and commitment to keeping everything on track made such a difference. No matter the time of day (nights and weekends included), he was available to answer our questions. We are so grateful for Alex’s support and would highly recommend him to anyone buying a home. If you are looking for someone who is trustworthy, knowledgeable, responsive, and truly cares about his clients, Alex is the person you want in your corner. I can honestly say that it was a breath of fresh air working with Alex. Thank you!"

Ken Walters
Ken Walters

Ken Walters
Rocket Mortgage
82 Reviews
Bob Garrett

"I was a first time home buyer and really appreciated having Ken and Rocket Mortgage involved in my purchase. Ken helped me throughout the process and made it very easy for me to buy a home. He was ...I was a first time home buyer and really appreciated having Ken and Rocket Mortgage involved in my purchase. Ken helped me throughout the process and made it very easy for me to buy a home. He was available 24-7 to assist me and answer all my questions. My realtor commented that it was his first time to work with Ken, and he too was how impressed with how responsive Ken was during the process. I loved how easy it was to manage the purchase through the Rocket Mortgage web site -- very easy to keep track of what was required of me in terms of information and supporting documents. "