Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 53 of 397
Nickolas Konen

"Working with Patrick as our home loan officer was an absolute pleasure from start to finish. He was fantastic, professional, and as attentive as it gets. From the very first conversation, Patrick made...Working with Patrick as our home loan officer was an absolute pleasure from start to finish. He was fantastic, professional, and as attentive as it gets. From the very first conversation, Patrick made us feel confident and supported throughout the entire home loan process. He was always available to answer our questions, no matter how small, and took the time to explain every detail with clarity and patience. His responsiveness and dedication were unmatched, and he consistently went above and beyond to ensure everything moved smoothly and efficiently. Patrick’s professionalism was evident in every interaction, but what truly set him apart was his genuine care for our experience. He made what could have been a stressful process feel seamless and even enjoyable. We couldn’t have asked for a better person to guide us through such an important milestone. If you're looking for someone who is knowledgeable, reliable, and truly invested in your success, Patrick is the one. We’re incredibly grateful for his support and would recommend him without hesitation to anyone in need of a top-tier home loan officer."

Michelle Visuano

"I have gone through the refinance process 2 times and each time was with Laura. The 1st time she was referred to me because I had some difficult issues to work through when refinancing and I was told ...I have gone through the refinance process 2 times and each time was with Laura. The 1st time she was referred to me because I had some difficult issues to work through when refinancing and I was told that she could help and make the process that seemed daunting to me an easy and painless experience. It was the best referral ever! She is so knowledgable and kind and held my hand through the process until it was a success. The next time I chose to refinance there was no question that I would go back directly to her to start the new process and this time my loan closed in 21 days from start to finish. This occurred so fast because of her knowledge and dedication to making her customer's #1! I have already and will always recommend her to anyone going through a loan process or even just in need of mortgage advice. She's the best!!"

Tim Iles
Tim Iles

Tim Iles

Rocket Mortgage
83 Reviews
Jonathan Jacobs

"Tim is a very personable guy and was helpful throughout the whole process of the loan. He responded to phone calls and emails quickly, and was always willing to explain what was happening as many ...Tim is a very personable guy and was helpful throughout the whole process of the loan. He responded to phone calls and emails quickly, and was always willing to explain what was happening as many times as needed if I was having trouble figuring it all out. He would check in with me through every part, no matter who was handling that particular part, to make sure I had every question answered. By the time the loan was complete Tim felt like an old friend. While the loan was always our focus, he would hesitate to chat about other things. I never felt like "just another customer." He truly cares about his clients. I would not hesitate to call him again, and I will always recommend him as well as Rocket Mortgage to anyone who asks."

SF Brewer

"Dan was extremely helpful from the moment he and I spoke about the refinancing of my mortgage and getting some extra equity from my home. He explained to me how the Rocket Mortgage/Rocket Mortgage ...Dan was extremely helpful from the moment he and I spoke about the refinancing of my mortgage and getting some extra equity from my home. He explained to me how the Rocket Mortgage/Rocket Mortgage rate lock worked and how to get set up on the site to check the status of my re-fi and submit any information required from me. He was very prompt in getting back with me regarding any questions I may have had and explained things simply yet concisely. He was my primary point of contact throughout the process. He was always polite, respectful, to the point and knowledgeable. I would recommend him to anyone I know who might be considering a mortgage on a home or a re-fi. Please feel free to contact me at 719-660-0504 or my e-mail address if you have any further questions regarding my experience with Dan or Rocket Mortgage"

Wanda Peeples Simpson

"Mr. Jason..... I'm still all smiles partly due to the fact my refinance went through *:) happy. I have to admit that I was somewhat leery of trying your agency due to the negative stuff I had read ...Mr. Jason..... I'm still all smiles partly due to the fact my refinance went through *:) happy. I have to admit that I was somewhat leery of trying your agency due to the negative stuff I had read on the internet. I am thankful for your persistency - you gave me the history of the agency, facts, and other very pertinent information. You were also patient in allowing me the time I had asked for to talk to others. In doing that I was able to speak to someone that I personally know who had their home refinanced with Rocket Mortgage and gave Q.L high marks...And most importantly you were a man of your word... when you said you were going to call you did. I felt you were concern about me as an individual and a homeowner, and not just concerned with capturing another sale. You and Mr. Shappee both were very professional with everything and I am very satisfied.... Wanda "

Doug Wood

"Joseph is a knowledgeable, conscientious, responsive and all-around amazing mortgage counselor, and I consider him a friend after having worked so closely with him throughout my journey to ...Joseph is a knowledgeable, conscientious, responsive and all-around amazing mortgage counselor, and I consider him a friend after having worked so closely with him throughout my journey to homeownership. Within two minutes of completing Rocket Mortgage’s online questionnaire about my desire/ability to purchase a house, I was speaking to Joseph, who, along with my real estate agent, ended up being my greatest counselor during the whole homebuying process. Whenever I had any question, he responded with great satisfaction… weeknights, weekends, whenever. He walked me through everything, from the approval process to the closing process, providing valuable insight all the way. He talked me through all the paperwork, through all the seller negotiation details and through all the closing specifics. Joseph is the absolute ideal of a mortgage counselor, just as interested and invested in my success as I was, and it’s simply not possible recommend him more highly. A true professional in every respect… consider yourself lucky to have Joseph working on your loan. "

Norman Dickerson

"Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant ...Little did we know when we answered a few questions online early this morning that we would begin the initial refinancing process of our mortgage loan. We were introduced to a very pleasant professional by the name of Olivia Smith. In fact, we spent most of the day with her. She was most charming and knowledgeable about the mortgage business and very patient with our computer illiteracy. She was most reassuring that the remaining process was be completely harmless and would continue in a rather quickly fashion bearing receipt of pertinent information for qualification on our part. All in all, we would surmise that Rocket Mortgage and Mr. and Ms. Dickerson has a great asset in Olivia Smith! Norman and Cathleen "

Lisa Eaton

"This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and ...This was the easiest mortgage/refi experience imaginable. Even with the work-at-home situation during the pandemic, Sami was able to answer all our questions and comprehend all of our needs and expectations in one telephone call. Where a previous refi (different lender) took months and required countless uploads and affidavits, invasive phone calls to previous employers, and just general slow-walking), Sami confirmed our details (much to our benefit) in about a week. We closed approximately 3 weeks later. Sami kept in touch throughout, even when the closing team took over. We really appreciate the way Rocket Mortgage handled our refi and are particularly grateful to Sami for her efficient, knowledgeable management and pleasant handling of the matter, start to finish."

Bob Garrett

"I was a first time home buyer and really appreciated having Ken and Rocket Mortgage involved in my purchase. Ken helped me throughout the process and made it very easy for me to buy a home. He was ...I was a first time home buyer and really appreciated having Ken and Rocket Mortgage involved in my purchase. Ken helped me throughout the process and made it very easy for me to buy a home. He was available 24-7 to assist me and answer all my questions. My realtor commented that it was his first time to work with Ken, and he too was how impressed with how responsive Ken was during the process. I loved how easy it was to manage the purchase through the Rocket Mortgage web site -- very easy to keep track of what was required of me in terms of information and supporting documents. "

Agil Elmathil

"Words cant explain how remarkable Ali was during my refinance process. Not only did she satisfy my terms; she was very professional, updated me accordingly and completed the entire process in a matter...Words cant explain how remarkable Ali was during my refinance process. Not only did she satisfy my terms; she was very professional, updated me accordingly and completed the entire process in a matter of no time. I couldn't believe how simple Ali made this process for me after dealing with numerous Lenders that couldn't satisfy my needs. Ali had full control of the situation the entire time and if anything changed she was quick to let me know. Definitely going to recommend Ali to a few of my buddies over here at Ford, I'm sure they will be very satisfied with her professionalism and expertise. Ali was simply amazing, and I thank Rocket Mortgage for employing such a great mind."