Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 51 of 374
Gail Spencer

"Wow where do I start. I met Jacob 2 years ago he worked so hard to get me a refinance loan for my home. I had to get some work done on my home so in doing the process and not receiving the loan I was...Wow where do I start. I met Jacob 2 years ago he worked so hard to get me a refinance loan for my home. I had to get some work done on my home so in doing the process and not receiving the loan I was very discourage at the time. Jacob was so helpful , understanding and caring that I told him if I came back I would only do a loan with him . So that’s exactly what I did. It didn’t go as smooth as I would like this time but once again because of Jacob I persevered and refinanced my home. I have told my friends and family about Jacob . He makes me feel like he has the utmost respect for me and he truly cares about my needs. Thank you so much Jacob . 👏🏼👏🏼👏🏼"

Linda Transou

"It was a pleasure working with Martin while he found a way to refinance my mortgage! He was extremely knowledgeable, very polite and patient, explained everything on a level that I understood each ...It was a pleasure working with Martin while he found a way to refinance my mortgage! He was extremely knowledgeable, very polite and patient, explained everything on a level that I understood each step in the process, had wonderful manners, a great sense of humor, and was an all-around joy to do business with! Martin is a valuable asset to your company. Having worked in the employment business for 40 years, any company would be thrilled to have him! Linda T. Transou"

Camilla Carlson

"Melissa was extremely helpful, accessible, and worked hard to make everything simple for us during the application process. You know how sometimes when you talk to someone at a large corporation, you ...Melissa was extremely helpful, accessible, and worked hard to make everything simple for us during the application process. You know how sometimes when you talk to someone at a large corporation, you can tell they're reading from a script or using the same words they use with absolutely everyone? Melissa is so far on the other end of the spectrum! She's a real person, and she talks to you like it's a normal conversation. I like feeling like I'm not just a number or a sale to meet her quota. Will definitely recommend her, and Rocket Mortgage/Rocket."

Carole Caruso

"I can highly recommend Zia. He was so easy to work with. Gave me (an older person) all the help I needed with the "new-fangled way of doing things". He walked me through step by step, explaining as ...I can highly recommend Zia. He was so easy to work with. Gave me (an older person) all the help I needed with the "new-fangled way of doing things". He walked me through step by step, explaining as we went. Looking back I think I could have figured it out on my own, but because of his help it was painless. We had fun together while doing it, yet he was totally professional. We are now closed on that mortgage and having done several thru the years this was far and away the easiest. Rocket Mortgage, with Zia as my initial contact, is superb."

Austin Mckeel

"I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got ...I first spoke with Frank a year ago about refinancing my mortgage. I needed to get rid of a home equity loan first so it just was not the right time for us refinance. A year had passed and i got rid of the HELOC so i called Frank. I told him this was my home for life and i wanted to pay it off before i retire. He told me to give him a few minutes and he called me back with a deal that shaved off almost two and a half points off of my existing mortgage, which was 5.37% at the time. We got the mortgage refinanced so quick that we were able to skip two mortgage payments. Thank you Frank for your time and effort. Mr. M.L. Mckeel"

Lisa DeAnn

"From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan ...From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan process feel like a team effort. There were times I felt overwhelmed, but Rose always talked me off the ledge with calm, confidence—and even a few laughs along the way. She didn’t just crunch numbers; she took the time to understand what I was looking for and found the perfect loan that came in just under the top of my budget. Rose is incredibly knowledgeable, professional, and genuinely fun to work with. She made what could have been a stressful experience feel smooth, supportive, and even enjoyable. If you're looking for someone who knows their stuff and treats you like more than just a file number, I absolutely recommend Rose Cobb. She’s a rockstar at what she does!"

Pamela Morris

"Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the ...Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the guidance I needed to complete all necessary documentation which made it extremely easy for me. She returned telephone calls, texts and e-mails in a "rapid-response" time frame - almost unheard of in these current times. She was a great support throughout the entire loan process. She never grew frustrated with me when I called with a problem and just patiently worked with me to find a solution. When COVID -19 presented its share of obstacles, which delayed my getting necessary documentation, Sarah assured me that it was not a problem and my loan would not be in jeopardy while we waited. Sarah dots her I's and crosses her T's and gets it right the first time. Rocket Mortgage would be smart to keep her and use her integrity, dedication and influence to show others how the job should be done. I highly recommend her to anyone who wants to refinance and is afraid to start the process. Sarah is your answer!!!"

Jeremy Vaskas

"Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and ...Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and assisted me with the mortgage I have today along with aiming to reach for other goals. I couldn't ask for a better experience. This is the second time I've worked with Dave and it would be privilege and an honor to work with Dave in the future. Dave really knows what he's doing and aims to get you the best options while comfortably fitting in or improving your financial situation. I would recommend Dave to anyone looking for help or looking to refinance on a home loan."

Helen Han

"Our recent refinance experience with Rocket Mortgage was seamless even in the midst of the Covid-19 pandemic with the guidance and expertise of our loan expert Frances Namoo. She was able to get us ...Our recent refinance experience with Rocket Mortgage was seamless even in the midst of the Covid-19 pandemic with the guidance and expertise of our loan expert Frances Namoo. She was able to get us the best rate and terms for our loan and was always there for any questions we had, even on the weekends. She was courteous, kind, patient, and extremely supportive every step of the way with helping us get Rocket Mortgage the information needed to get our loan closed quickly. Most of all, she proved to be trustworthy and was very pleasant to work with. Thank you again!"

Gina Piccio

"This is my 2nd time working with Sam on a refinancing mortgage. I cannot say enough about his knowledge , professionalism, and follow through. However in my mind what resonates the most is how much he...This is my 2nd time working with Sam on a refinancing mortgage. I cannot say enough about his knowledge , professionalism, and follow through. However in my mind what resonates the most is how much he connects with his customer, truely keeping their best interest at heart and working tirelessly to come up with the best possible plan options To help your situation. He remains in constant contact through the whole process and never once did I feel I was bothersome calling him with all my questions. He responded immediately to phone calls or texts and walked me through all my questions and concerns always with a pleasant and positive attitude. In my opinion he is a dedicated and invaluable representative of Rocket Moortgage would I not hesitate to recommend him and Rocket to friends and family, and would definitely turn to him for any future needs for myself. Sincerely, Gina Piccio"