Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Lisa DeAnn

"From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan ...From my very first phone call with Rose Cobb, I knew I was in great hands. She listened carefully to my needs, answered every question (even the tough or frustrated ones), and truly made the loan process feel like a team effort. There were times I felt overwhelmed, but Rose always talked me off the ledge with calm, confidence—and even a few laughs along the way. She didn’t just crunch numbers; she took the time to understand what I was looking for and found the perfect loan that came in just under the top of my budget. Rose is incredibly knowledgeable, professional, and genuinely fun to work with. She made what could have been a stressful experience feel smooth, supportive, and even enjoyable. If you're looking for someone who knows their stuff and treats you like more than just a file number, I absolutely recommend Rose Cobb. She’s a rockstar at what she does!"

Pamela Morris

"Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the ...Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the guidance I needed to complete all necessary documentation which made it extremely easy for me. She returned telephone calls, texts and e-mails in a "rapid-response" time frame - almost unheard of in these current times. She was a great support throughout the entire loan process. She never grew frustrated with me when I called with a problem and just patiently worked with me to find a solution. When COVID -19 presented its share of obstacles, which delayed my getting necessary documentation, Sarah assured me that it was not a problem and my loan would not be in jeopardy while we waited. Sarah dots her I's and crosses her T's and gets it right the first time. Rocket Mortgage would be smart to keep her and use her integrity, dedication and influence to show others how the job should be done. I highly recommend her to anyone who wants to refinance and is afraid to start the process. Sarah is your answer!!!"

Jeremy Vaskas

"Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and ...Dave was excellent. He assisted me with Refinancing my 30yr loan to a 27yr loan in Nov. 2019. With changing of rates Dave reached out in 2020 to refinance again. Dave has been a great help and assisted me with the mortgage I have today along with aiming to reach for other goals. I couldn't ask for a better experience. This is the second time I've worked with Dave and it would be privilege and an honor to work with Dave in the future. Dave really knows what he's doing and aims to get you the best options while comfortably fitting in or improving your financial situation. I would recommend Dave to anyone looking for help or looking to refinance on a home loan."

Alla Tiscenko

"Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. ...Tyler knowledge of his job was just fantastic. I'm not a computer wiz alot of the things he need where very difficult for him to obtain from me he was very kind about this and always stay positive. He even gave me his cell phone number so I could contact him. He was just an amazing person to have working for me so my dream of owning a home would come true. At one point I almost gave up but he keep saying you are so close just do what I'm asking you to do. Who does that. I also checked with 2 other lenders. They couldn't come close to Tyler. If anyone I no needs a loan I would be sure to give them Tyler's phone number. He is very knowledgeable, kind and he will not run you around. Hat's off to this man"

Helen Han

"Our recent refinance experience with Rocket Mortgage was seamless even in the midst of the Covid-19 pandemic with the guidance and expertise of our loan expert Frances Namoo. She was able to get us ...Our recent refinance experience with Rocket Mortgage was seamless even in the midst of the Covid-19 pandemic with the guidance and expertise of our loan expert Frances Namoo. She was able to get us the best rate and terms for our loan and was always there for any questions we had, even on the weekends. She was courteous, kind, patient, and extremely supportive every step of the way with helping us get Rocket Mortgage the information needed to get our loan closed quickly. Most of all, she proved to be trustworthy and was very pleasant to work with. Thank you again!"

Wes Lucas

"I shopped around extensively for a Company to refinance my home. Jason happened to be one of the last ones I talked to, and I did not have to go any further. Jason made me feel like I was talking with...I shopped around extensively for a Company to refinance my home. Jason happened to be one of the last ones I talked to, and I did not have to go any further. Jason made me feel like I was talking with a good friend about my options. He did not rush anything and gave me advice on how I should move forward if I decided to. He ran multiple calculations and looked at my financial situation and gave me possible scenarios. Jason made me feel comfortable with the entire process. He not only called me for any changes with the loan, but he would return my call promptly and answer my questions with ease. He did not pass my loan off after he completed his section, he continued to make sure I was good throughout the full process to closing. Jason is an expert in his craft and trustworthy. His integrity is above reproach. I am a Military Veteran and I have refinanced multiple times, and because of Jason, I will use Rocket Mortgage for any future needs. I will recommend Jason to all my family, friends and even strangers looking for a mortgage. I can not say enough about this guy."

Jerry Majcher

"Working with Brandon was a pure pleasure. It was 35 years since I last applied for a mortgage so I needed someone who was honest and patient, Brandon was always both. He always did what he said he ...Working with Brandon was a pure pleasure. It was 35 years since I last applied for a mortgage so I needed someone who was honest and patient, Brandon was always both. He always did what he said he would and checked in with me almost daily keeping me calm and informed of our progress. He knew what he was doing and accomplished everything smoothly and error free. He got me using the Rocket Mortgage Portal and associated tools which was a big help for both of us. I wish he was my only point of contact throughout the process but I understand there is a system in place and protocols to be followed. Some of the others that I dealt with just weren't on par with Brandon. Of course, knowing Brandon I knew he was only a phone call or email away from getting involved and getting us back on course. He is certainly an asset to Rocket Mortgage and if I ever need to get into a housing loan again I will call Brandon. "

Carole Caruso

"I can highly recommend Zia. He was so easy to work with. Gave me (an older person) all the help I needed with the "new-fangled way of doing things". He walked me through step by step, explaining as ...I can highly recommend Zia. He was so easy to work with. Gave me (an older person) all the help I needed with the "new-fangled way of doing things". He walked me through step by step, explaining as we went. Looking back I think I could have figured it out on my own, but because of his help it was painless. We had fun together while doing it, yet he was totally professional. We are now closed on that mortgage and having done several thru the years this was far and away the easiest. Rocket Mortgage, with Zia as my initial contact, is superb."

Abigail Fuhrmann

"We have used the same mortgage broker to purchase both our homes. to refinance we decided to shop around and found Adam. He was a breath of fresh air. Adam ks so knowledgeable, kind, communicative, ...We have used the same mortgage broker to purchase both our homes. to refinance we decided to shop around and found Adam. He was a breath of fresh air. Adam ks so knowledgeable, kind, communicative, and responsive. He answered all our questions respectfully and gave us clear answers. Plus, he was able to write us a much better loan and get us a great rate, ultimately saving us buckets of money. I am so thankful we found Adam! I highly recommend him to anyone who is buying or refinancing a home."

Michelle Visuano

"I have gone through the refinance process 2 times and each time was with Laura. The 1st time she was referred to me because I had some difficult issues to work through when refinancing and I was told ...I have gone through the refinance process 2 times and each time was with Laura. The 1st time she was referred to me because I had some difficult issues to work through when refinancing and I was told that she could help and make the process that seemed daunting to me an easy and painless experience. It was the best referral ever! She is so knowledgable and kind and held my hand through the process until it was a success. The next time I chose to refinance there was no question that I would go back directly to her to start the new process and this time my loan closed in 21 days from start to finish. This occurred so fast because of her knowledge and dedication to making her customer's #1! I have already and will always recommend her to anyone going through a loan process or even just in need of mortgage advice. She's the best!!"