Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 57 of 373
Andy Lovins
Andy Lovins

Andy Lovins
Rocket Mortgage
78 Reviews
John Martin

"Andy was my first contact on my second mortgage with Rocket Mortgage and he set the tone for the entire process with his professional manner, sensitive nature and genuine concern about guiding an ...Andy was my first contact on my second mortgage with Rocket Mortgage and he set the tone for the entire process with his professional manner, sensitive nature and genuine concern about guiding an 82-year-old man through a potentially difficult journey. He anticipated my every need and very thoroughly and patiently guided me in the correct path. Because of his"extra mile" assistance, I was able to realize all my financial goals through the refinance. The other people who completed the process were also very good, but Andy's assistance helped guide me through and I shall always be grateful, as will my family which was very skeptical that I could accomplish the refinance. Thanks again to Andy and to Rocket Mortgage which had the good sense to hook him up with me. Sincerely, John B. Martin"

Drew Michael
Drew Michael

Drew Michael
Rocket Mortgage
78 Reviews
Esther Stanard

"Drew was phenomenal. As a Broker, I have the opportunity to work with many Loan Officers, and unfortunately, in past experiences my dealings with Rocket Mortgage have been stressful and dramatic. ...Drew was phenomenal. As a Broker, I have the opportunity to work with many Loan Officers, and unfortunately, in past experiences my dealings with Rocket Mortgage have been stressful and dramatic. Closing dates have been missed, calls have gone unreturned, and it's been a horrible situation. When my Clients told me of their desire to use Rocket, I cringed. However, my attitude quickly changed with my initial conversation with Drew. Drew promised that this time would be better and he would work hard to change my opinion of Rocket. I'm writing this Review because he did. Drew Thank You for being true to your word, and going above and beyond. It was a pleasure to get our Clients to the Closing Table and I look forward to many more deals with you. ~Blessings Esther Stanard, Principal Broker-Virginia"

Deidre Newman
Deidre Newman

Deidre Newman
Rocket Mortgage
78 Reviews
Quentin Sledge

"Dear Carol, Kim, and Deidre, Thank you all so much for everything you did to help us through the home-buying process. From start to finish, each of you went above and beyond, and we truly couldn’t ...Dear Carol, Kim, and Deidre, Thank you all so much for everything you did to help us through the home-buying process. From start to finish, each of you went above and beyond, and we truly couldn’t have asked for a better team. Buying a home can feel overwhelming, but you made every step clear, informative, and surprisingly stress-free. Your communication, patience, and attention to detail turned what many people describe as a hassle into a smooth and enjoyable experience for us. Carol and Kim, your guidance, responsiveness, and advocacy meant more to us than you know. And Deidre, your knowledge and clarity throughout the loan process gave us complete confidence every step of the way. Not like Barbara Shelton.. sorry I had too. We are incredibly grateful for your hard work, professionalism, and dedication. Thank you for helping make our new home a reality—we will absolutely be recommending you to anyone we know who’s looking to buy. With sincere appreciation, The Sledge Family"

Joe Spicuzza
Joe Spicuzza

Joe Spicuzza
Rocket Mortgage
78 Reviews
Susan Davenport

"We have had the pleasure of working with Joe for remortgaging our home twice, the last was in October 2017. Having been a loan office and a personal banker to my clients for a large commercial bank ...We have had the pleasure of working with Joe for remortgaging our home twice, the last was in October 2017. Having been a loan office and a personal banker to my clients for a large commercial bank for many years, I worked with other departments of the bank including mortgage lenders and they were very good, but Joe is by far the best mortgage lender that I have ever experience. Joe has an extremely high level of knowledge about Rocket Mortgage, their products and works with his clients through the entire Mortgage Loan Process, with a high level of professionalism, and does it all in a timely manner, as well as make the clients feel cared about, whereas most loan officers do not live up to his standards. I would recommend Joe and Rocket Mortgage to all of-of friends and family, he by far is the very best Mortgage Loan Officer to deal with. The entire team that Joe works with an excellent, and helps to make the mortgage process stressless. Rocket Mortgage is very fortunate to have Joe as a member of their team. Thank you, Joe, for all that you have done for us. Susan and Doug Davenport "

David Thomas
David Thomas

David Thomas
Rocket Mortgage
78 Reviews
Jose Cabrera

"David is the guy you want in your corner when you are thinking of or in the process of financing or refinancing a home. He is always accessible when needed. If he is tied up, he definitely makes sure ...David is the guy you want in your corner when you are thinking of or in the process of financing or refinancing a home. He is always accessible when needed. If he is tied up, he definitely makes sure to return your call the same day. Working with David made my refinance such a quick and smooth process. He was on top of everything from day 1. His mortgage knowledge is immense given that he was able to answer any question i threw his way. There are not enough stars on the scale to match my experience working with David. He would easily get 10 stars from me. I would recommend David to anyone thinking for purchasing or refinancing a home. That's without a doubt."

Phil Childerson
Phil Childerson

Phil Childerson
Rocket Mortgage
77 Reviews
Zephyr Elise

"It was just a typical Sunday morning drinking my coffee when I decided to try again to refi our home. I had been turned down a few years before. I said to myself, all they can say is no. In my ...It was just a typical Sunday morning drinking my coffee when I decided to try again to refi our home. I had been turned down a few years before. I said to myself, all they can say is no. In my pajamas I went to Rocket Mortgage and filled out all the info. Much to my surprise the response was very quick, that week I began gathering the info and scanning it to them. All online. About two weeks into it, we hit a snag. My husband was on medical leave. Losing two family members suddenly and tragically had taken it's toll and he was off for a bit. Someone requested a personal letter explaining all this, I was ready to leave the whole deal. Phil reached out right away, and said no letter was needed. He adjusted the terms, made them even better and saved not only the deal...but our dignity and privacy. Our family owes Phil a huge amount of gratitude. Not only did he say the right things, he did the right things too. I would not hesitate to go to Phil with our needs in the future. Love from Austin Texas"

Jim Crombez
Jim Crombez

Jim Crombez
Rocket Mortgage
77 Reviews
Anne Schiferl

"Right from the very start, Jim made us feel confident about our decision to apply for a Reverse Mortgage. His knowledge of the process helped us tremendously. Going through a mortgage application can ...Right from the very start, Jim made us feel confident about our decision to apply for a Reverse Mortgage. His knowledge of the process helped us tremendously. Going through a mortgage application can feel overwhelming, but with Jim's patient help and encouragement, we were able to complete the process way ahead of the proposed schedule. This was really amazing, since we were using the Reverse Mortgage for a home purchase not for a current residence. Our realtor and the seller's realtor initially felt apprehensive about an "on line" mortgage company. However, they were soon very impressed with the high quality of professionalism. Jim has a special mix of staying on task and getting the business done, but with a friendly and especially polite manner. We highly recommend Jim and the rest of the team at One Reverse Mortgage."

Jeannie Daida
Jeannie Daida

Jeannie Daida
Rocket Mortgage
77 Reviews
Xan Nowakowski

"Jeannie made our mortgage application process straightforward, easy, and as low-stress as possible. Our situation is a bit unique as we were purchasing a home we had already lived in for three years ...Jeannie made our mortgage application process straightforward, easy, and as low-stress as possible. Our situation is a bit unique as we were purchasing a home we had already lived in for three years as renters. Jeannie helped us navigate our unique purchase experience with aplomb. She was welcoming, friendly, detail-oriented, thoroughly responsive, and just a huge help all around! We are thrilled with our mortgage package and I'm very much looking forward to reconnecting with Jeannie as rates drop even more and we look to refinance. Like some of the other reviewers here, I'm a longtime Charles Schwab customer and echo the positive sentiments expressed by fellow Rocket customers about the ease of coordination between banking and mortgage. Jeannie made sure as many elements of the process could be done automatically with data pulls from Schwab as possible, saving us a lot of time and effort. The Rocket portal is also extremely user-friendly with very clear guidance provided about what to expect and when; Jeannie always made sure needed documents got populated in a timely manner and that we had everything we needed to prepare for each new step in the process. Finally, Jeannie kept our home loan on track so we could close on our purchase without the signing getting derailed by either Hurricane Helene or Hurricane Milton. We're very grateful for that and to own the wonderful home that protected us from harm. Jeannie and her colleagues made that possible and we're already saving a bunch of money on things like PMI and compound interest because of how clearly she outlined the benefits of different loan terms, down payments, etc. 10/10 service, highly recommend!"

Kwesi Enu
Kwesi Enu

Kwesi Enu
Rocket Mortgage
77 Reviews
Stacey Clouse

"If I could give a million stars, I would. Kwesi (Q) at Rocket Mortgage didn’t just help me secure a loan—he saved my dream home and my sanity. After being strung along for weeks by another lender who ...If I could give a million stars, I would. Kwesi (Q) at Rocket Mortgage didn’t just help me secure a loan—he saved my dream home and my sanity. After being strung along for weeks by another lender who overpromised and underdelivered, I was left with just two weeks to close. I was stressed, exhausted, and on the verge of losing the home I had worked so hard to secure. And then came Q. From the moment we connected, he was responsive, kind, and empathetic—but most of all, he was lightning fast and razor-sharp in getting things done. In a process that often feels cold and transactional, Q was a beacon of warmth, professionalism, and humor. He took on my situation like it was his own, answering my frantic messages immediately, keeping me updated at every turn, and reassuring me with an ease that only comes from absolute confidence in his expertise. Not only did he deliver ahead of schedule, but he did it with a level of care and joy that made me feel like I wasn’t just another client—I was family. Honestly, at this point, I feel like we should be attending each other’s Christmas parties because that’s how much I trust and appreciate him. If you are lucky enough to have Q as your loan officer, consider yourself in the best hands possible. He turned a nightmare into a dream, and for that, I will forever be grateful. Thank you, Q, for being the absolute best in the business. You have my lifelong recommendation!"

Bill Garzon
Bill Garzon

Bill Garzon
Rocket Mortgage
77 Reviews
Kristy Vanwoerkom

"After calling other financial institutions and getting the run around I gave Rocket Mortgage a call and was greeted over the phone by Bill. He was very patient and listened to my circumstances, he ...After calling other financial institutions and getting the run around I gave Rocket Mortgage a call and was greeted over the phone by Bill. He was very patient and listened to my circumstances, he then made sure he could get me to some one who could help me due to my circumstances. I was not on hold for a long period of time waiting for the transfer, Bill stayed on the line with me until I was connected with scott, who also was very patient and listened. Although Rocket Mortgage was not the right fit for what I needed both Bill and Scott not only educated me but guided in the right direction. If it had not been for them I would have spent hours of frustration trying to get things figured out. Both Bill and Scott were very knowledgable and as said above helped me out greatly. I will definitely contact them again on my next home loan."