Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 60 of 374
Joe Frey
Joe Frey

Joe Frey
Rocket Mortgage
76 Reviews
Vlad Vushaj

"Joe is quite possibly the greatest guy you'll ever meet / work with. This guy is compassionate, a citadel of knowledge and a PILLAR of the Rocket Mortgage family. If you are lucky enough to work ...Joe is quite possibly the greatest guy you'll ever meet / work with. This guy is compassionate, a citadel of knowledge and a PILLAR of the Rocket Mortgage family. If you are lucky enough to work with him as a member of his team, take advantage of this mentorship opportunity. It's a rare to find. If you work with Joe as a client, there's a reason why he is known as Joe Frey "The Mortgage Guy"... no one does it better! It was great working with you. I genuinely hope to work for you in the future again!"

Shane Kelly
Shane Kelly

Shane Kelly
Rocket Mortgage
76 Reviews
Kaley Beckett

"There is a lot that can be said about Shane Kelly. When my husband and I were looking into buying a home we had no idea where to start. My uncle suggested Rocket Mortgage and gave us the number, so ...There is a lot that can be said about Shane Kelly. When my husband and I were looking into buying a home we had no idea where to start. My uncle suggested Rocket Mortgage and gave us the number, so that's who we called. The representative we were connected to was Shane Kelly. We had worried about not being prepared prior to contacting Shane but soon came to the realization that all it took was that one call to the right person. Shane walked us through every step. My husband and I were both in the military and we would not be surprised if Shane had spent time in the military as well. His actions made it clear from day one that he did not see what he did as a job but a mission. He made it his personal mission to help us achieve one of the biggest parts of the American Dream...buying our own home. Shane was dedicated and had a level of sheer determination when it came to helping us secure the home we wanted. Shane went out of his way, even working on his own time to make this home a reality for us. There really is not enough words to express Shane Kelly. My husband and I would never recommend anyone but Shane, he's not your average home loan representative. He is outstanding in his line of work and an assets to the Rocket Mortgage Company. Shane, We cannot thank you enough for your hard work and the time you put into making one of our dreams into our reality! -The Beckett Family "

Samer Mouhanna
Samer Mouhanna

Samer Mouhanna
Rocket Mortgage
76 Reviews
Courtney McAbee

"Samer was helpful and went above and beyond from day 1! He was very knowledgeable and informative throughout the entire refinance process. He made it simple, efficient, and quick! We were so impressed...Samer was helpful and went above and beyond from day 1! He was very knowledgeable and informative throughout the entire refinance process. He made it simple, efficient, and quick! We were so impressed with his customer service and recommended him immediately to some friends of ours looking to refinance. Thank you Samer !"

Shawtann Whitson
Shawtann Whitson

Shawtann Whitson
Rocket Mortgage
76 Reviews
Horace Borders

"My personal opinion of Shawtann's performance is above excellent plus +, he got the ball rolling: I simply phoned Rocket Mortgage with regards to my personal qualifications of refi on my single ...My personal opinion of Shawtann's performance is above excellent plus +, he got the ball rolling: I simply phoned Rocket Mortgage with regards to my personal qualifications of refi on my single family home, in which I had doubts, even though I knew I had sound financial stability. However, in my mind, I had not expected to get qualified as "quickly", and if not I was prepared to take the necessary measures to qualify for refi again in the near future. Simply because being married, I was requesting refi in my name only, then Shawtann suggested taking look my numbers and status for refi qualifications as an individual, then by crunching my numbers through the financial system, then with minor adjustments (low an behold) I qualified, my credit score improved, debts are now gone, and as a family we now have more disposable income an financial freedom to move forward in life and without worry. Bottom-line, my family is at peace, and we're happier going forward into the future, thanks to Shawtann and Rocket Mortgage/Rocket Mortgage. Sincerely, Horace E. Borders Jr."

Kenneth Akers
Kenneth Akers

Kenneth Akers
Rocket Mortgage
75 Reviews
Shirley Brinson

"While working with Rocket Mortgage / Rocket Mortgage, my questions were answered by everyone I came in contact with. I had the chance to meet Kenneth, I worked with Kenneth on my last home loan, I...While working with Rocket Mortgage / Rocket Mortgage, my questions were answered by everyone I came in contact with. I had the chance to meet Kenneth, I worked with Kenneth on my last home loan, I enjoyed speaking with him from our first introduction to the end of the purchase, I relied heavily on Kenneth's answers to my questions, he is very knowledgeable and I could and did ask him a lot of questions, even when we were both so busy, we emailed one another and the response time was short, sometimes he called to check on me and see how I was doing.and when I was really stressed he was able to answer questions and keep me calmed down. I enjoyed working with Kenneth and would suggest that any one even considering a loan, talk with Kenneth. He was reliable, honest and worked very hard to make every thing clear to me and keep me on track, Thanks to Kenneth and all the other folks I had the opportunity to work with I am in my second home and look forward to working with them all again in the future for my retirement home. Thanks again Kenneth you made my life a lot calmer while going through this process, I'm very happy with the outcome. Thanks again to you all, Shirley Brinson"

Ryan Bazzana
Ryan Bazzana

Ryan Bazzana
Rocket Mortgage
75 Reviews
Kevin Miller

"I had an excellent experience with Ryan and the rest of the Rocket Mortgage crew through a refi process that was a little complex, with several delays and extensions that were needed because of ...I had an excellent experience with Ryan and the rest of the Rocket Mortgage crew through a refi process that was a little complex, with several delays and extensions that were needed because of unanticipated issues that had nothing to do with Ryan or Rocket Mortgage. All along, he and his colleagues kept us up to date with where we were in the process and what our next step was going to be. My questions were always answered quickly and clearly. In the end, we got exactly the result we wanted."

Ralph Clifton
Ralph Clifton

Ralph Clifton
Rocket Mortgage
75 Reviews
Peter Manda

"Ralph was our mortgage banker on our purchase of our first family condominium. From the beginning, he was patient, helpful, engaging, and truly interested in helping us achieve our personal goals of ...Ralph was our mortgage banker on our purchase of our first family condominium. From the beginning, he was patient, helpful, engaging, and truly interested in helping us achieve our personal goals of getting into our home. Whenever problems arose, he was attentive and very responsive. Over time (because there were delays in construction, it took some time for us to close), we came to trust Ralph's advice and his sincerity. He never led us wrong and always provided us with a clear roadmap as to next steps. He's an amazing individual and we are very fortunate that we lucked out and got to work with him. (Thank you, Ralph!)."

Rachel John
Rachel John

Rachel John
Rocket Mortgage
75 Reviews
William Buttler

"I was fortunate to encounter Rachel in my loan process with Rocket Mortgage. I want to find the right words to characterize the process. It’s to simple to say she answered all my questions, ...I was fortunate to encounter Rachel in my loan process with Rocket Mortgage. I want to find the right words to characterize the process. It’s to simple to say she answered all my questions, but it is also accurate. More precisely, Rachel engaged other experts when my questions went to a different level. It’s not that she had not addressed my questions correctly, it was something fundamental. Perhaps realizing the limits of her own understanding, she engaged a technical expert in the finer details of lending, that most don’t need clarified. In the process, the response I received on what was the best choice for me converged to the same answer as my simulations. I didn’t understand why my simulations converged to where they did, but there were hidden fundamentals I simply could not have known. Thank you Rachel for realizing that I am not your common client, and that I needed a higher level explanation than most. You put me first. I’ll never forget. You are the best. (:"

Sierra Kopp
Sierra Kopp

Sierra Kopp
Rocket Mortgage
75 Reviews
Katrina Lopin

"I had the pleasure of working with Sierra during my refinance process, and I couldn't be more satisfied with the experience. From start to finish, Sierra was professional, knowledgeable, responsive, ...I had the pleasure of working with Sierra during my refinance process, and I couldn't be more satisfied with the experience. From start to finish, Sierra was professional, knowledgeable, responsive, and incredibly patient in answering my many questions. Refinancing can be a stressful and complicated process, but Sierra made everything feel manageable by clearly explaining each step, providing timely updates, and ensuring that all necessary documentation was handled efficiently. She was always available when I needed assistance and consistently went above and beyond to keep the process moving forward. What stood out most was Sierra's dedication, attention to detail, and commitment to providing excellent customer service. Her guidance gave me confidence throughout the transaction, and thanks to her hard work, my refinance closed smoothly and successfully. I highly recommend Sierra to anyone considering a mortgage or refinance. She is a true professional and an asset to her team. Katrina"

Joe Kruse
Joe Kruse

Joe Kruse
Rocket Mortgage
75 Reviews
Mel Layton

"I am blown away by the high level of integrity and honesty Joe has. Ditto for everyone else that I have dealt with at Rocket Mortgage. Based on several prior home real estate transactions I have a ...I am blown away by the high level of integrity and honesty Joe has. Ditto for everyone else that I have dealt with at Rocket Mortgage. Based on several prior home real estate transactions I have a very low opinion of all parties involved in general, which is why I was blown away when Joe helped me reduce my interest rate or (I chose fewer points/closing costs) AFTER I was already satisfied with the terms of the loan. Joe connected me with Alex from their solutions department who gave me a few specific actions to take to increase my wife's credit score. I had no idea these actions to improve her credit score were possible and that it could save us a significant amount of money, but Joe's deep knowledge helped him to identify an opportunity to benefit us big-time. Since this type of customer commitment is very hard to find in current times, Joe and Rocket Mortgage has earned our respect and all future mortgage business. I also have to mention that although I can be easily irritated, Joe helped me meet deadlines and to follow up with the documentation submitting process without nagging or getting on my nerves. He has a unique perfect mix of friendliness and professionalism. His commitment, communication, and follow through are of the best that I have experienced. Thank you for all your hard work on our refinance."