Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 60 of 399
Andy Lovins
Andy Lovins

Andy Lovins
Rocket Mortgage
77 Reviews
John Martin

"Andy was my first contact on my second mortgage with Rocket Mortgage and he set the tone for the entire process with his professional manner, sensitive nature and genuine concern about guiding an ...Andy was my first contact on my second mortgage with Rocket Mortgage and he set the tone for the entire process with his professional manner, sensitive nature and genuine concern about guiding an 82-year-old man through a potentially difficult journey. He anticipated my every need and very thoroughly and patiently guided me in the correct path. Because of his"extra mile" assistance, I was able to realize all my financial goals through the refinance. The other people who completed the process were also very good, but Andy's assistance helped guide me through and I shall always be grateful, as will my family which was very skeptical that I could accomplish the refinance. Thanks again to Andy and to Rocket Mortgage which had the good sense to hook him up with me. Sincerely, John B. Martin"

Dane McClarren
Dane McClarren

Dane McClarren
Rocket Mortgage
77 Reviews
Hannah Nye

"Let me start by saying I am an attorney who has worked multiple real estate closings. My husband and I wanted to make sure we had the most experienced team behind us in what is a crazy sellers market ...Let me start by saying I am an attorney who has worked multiple real estate closings. My husband and I wanted to make sure we had the most experienced team behind us in what is a crazy sellers market where we live. Our realtor came highly recommended and has worked in real estate for over 30 years. At first, she did not recommend Rocket Mortgage due to issues her clients experienced in the past. However, my parents had used Rocket Mortgage to refinance their home twice and both raved about how easy they made the process. After our bank insisted my husband and I needed a FHA loan (read: 7.5% interest rate) despite our savings and ability to qualify for standard fixed loans with much lower interest rates, I called Rocket Mortgage to see what they could provide. I would much prefer a completely online interface, but trust me when I say in the process of buying a home you NEED someone’s cell number. Lucky for me, Dane picked up and made the process incredibly painless. He explained exactly what I needed to understand, helped me correct certain aspects of my application I had incorrectly filled out, and never kept me on the phone longer than he needed to. Every time I called him or texted I had a response within 10 minutes - including weekends. When he was out of town for several days, other members of Rocket Mortgage would reach out instead within the same time frame to ensure i had the answers I needed. Dane had us preapproved within two days of my initial call and adjusted our preapproval depending on the offer we wanted to make within minutes every time. Not once were we waiting on our lender!! To have our offer accepted for our current home, we had to have an expedited closing ... Dane had us approved 10 days before closing for a 30 day closing. I would give him 6 stars if I could!! If you have any reservations about using Rocket Mortgage - stop and call them now!!"

Drew Michael
Drew Michael

Drew Michael
Rocket Mortgage
77 Reviews
Esther Stanard

"Drew was phenomenal. As a Broker, I have the opportunity to work with many Loan Officers, and unfortunately, in past experiences my dealings with Rocket Mortgage have been stressful and dramatic. ...Drew was phenomenal. As a Broker, I have the opportunity to work with many Loan Officers, and unfortunately, in past experiences my dealings with Rocket Mortgage have been stressful and dramatic. Closing dates have been missed, calls have gone unreturned, and it's been a horrible situation. When my Clients told me of their desire to use Rocket, I cringed. However, my attitude quickly changed with my initial conversation with Drew. Drew promised that this time would be better and he would work hard to change my opinion of Rocket. I'm writing this Review because he did. Drew Thank You for being true to your word, and going above and beyond. It was a pleasure to get our Clients to the Closing Table and I look forward to many more deals with you. ~Blessings Esther Stanard, Principal Broker-Virginia"

Jacob Potrzuski
Jacob Potrzuski

Jacob Potrzuski
Rocket Mortgage
77 Reviews
Michael Cousins

"Working with Jake has been an absolute pleasure. From start to finish, he demonstrated exceptional professionalism, knowledge, and dedication. Jake took the time to understand my specific needs and ...Working with Jake has been an absolute pleasure. From start to finish, he demonstrated exceptional professionalism, knowledge, and dedication. Jake took the time to understand my specific needs and financial goals, and he provided me with personalized guidance throughout the entire mortgage process. Not only did Jake secure me a competitive interest rate, but he also managed to simplify a complex process, making it easy for me to understand and navigate. He was prompt with communication, always available to answer my questions and address any concerns I had. What impressed me the most about Jake was his attention to detail. He meticulously reviewed all the necessary documents, ensuring everything was accurate and in order. It provided me with peace of mind knowing that I was in capable hands. I can confidently say that Jake went above and beyond to ensure a smooth and successful mortgage experience. His expertise and professionalism are truly commendable. I would highly recommend Jake to anyone in need of a knowledgeable and reliable mortgage broker. Thank you once again, Jake, for your outstanding service!"

Aaron Cagle
Aaron Cagle

Aaron Cagle
Rocket Mortgage
76 Reviews
Melisa Maling

"I refinanced my mortgage with Aaron. The experience was painless, which was really refreshing! Aaron was completely responsive throughout the entire process. He answered questions, followed up with...I refinanced my mortgage with Aaron. The experience was painless, which was really refreshing! Aaron was completely responsive throughout the entire process. He answered questions, followed up with requests, and was really pleasant to work with. I greatly appreciated his knowledge. And, the entire process went quickly, with minimal paperwork. I would definitely do this again. This was a MUCH different experience than I have had with other companies in the past. Rocket Mortgage has figured it out, and Aaron is a great representative of his team. Thanks, again!"

Dylan Cosford
Dylan Cosford

Dylan Cosford
Rocket Mortgage
76 Reviews
Keith Maples

"Dylan contacted my wife and I to talk to us and offer a chance to refinance our mortgage. With our mounting credit card debt and after being denied on quite a few loans and cards, I was extremely ...Dylan contacted my wife and I to talk to us and offer a chance to refinance our mortgage. With our mounting credit card debt and after being denied on quite a few loans and cards, I was extremely pessimistic that he and Rocket Mortgage could help us. I'm very glad we listened to him now and I'm very glad that I,myself, put my frustration aside and gave him a chance. Not only did he get us approved for a refinanced mortgage, but it was for half of the origin term PLUS was able to get us enough money to nearly wipe out our credit card debt! My wife and I were arguing constantly about bills and expenses a d thanks to Dylans help, we are now much more stable and able to keep track of our finances better with one payment. Thank you Dylan, you have helped my wife and I so much!"

Creighton Crenshaw
Creighton Crenshaw

Creighton Crenshaw
Rocket Mortgage
76 Reviews
Maggie Valliant

"Crieighton was a great partner at every step. He was patient and informative when we first started looking, very responsive to many PAL requests that we generated in a highly active Miami market. He ...Crieighton was a great partner at every step. He was patient and informative when we first started looking, very responsive to many PAL requests that we generated in a highly active Miami market. He was a great cheerleader when the first few offers didn't quite work out, and even when a house under contract proved to be more than we bargained for after we got the inspection report. He helped me stay motivated and on track, with great positive feedback on preparing for the underwriting process - so that when we did find our house -- it was REALLY easy to work with Rocket Mortgage. I have to say, I am a finance professional that works with banks on their processes and customer service - and working with Rocket Mortgage has been a fountain of inspiration and knowledge on how I talk to my clients about excellence in customer service and underwriting. The customer service Creighton provided was on point and reflected our search and priorities -- it was also amazingly flexible as I travel internationally. When it came time to decide on a lender, the Rocket Mortgage platform and service model definitely played a huge role in the decision. The product, rate, and structure of the loan was perfect for us. When it came time to close - Creighton really helped to problem solve with a challenging seller situation. And for that I would recommend Creighton and Rocket Mortgage to anyone looking for a home loan. "

Anthony D'Angelo
Anthony D'Angelo

Anthony D'Angelo
Rocket Mortgage
76 Reviews
Richard Coshow

"I was skeptical of Rocket Loans ("Rocket"), having worked with mortgage brokerage businesses frequently in the past as a consultant, as well as having closed several dozen loans at various times and ...I was skeptical of Rocket Loans ("Rocket"), having worked with mortgage brokerage businesses frequently in the past as a consultant, as well as having closed several dozen loans at various times and in various economic environments. I called early in the on-line process to clarify a minor matter, and Anthony answered my question quickly and concisely with a solution. He then gained my confidence quickly, and basically led me through the rest of the on-line application from that point forward. The entire process went very quickly, and he validated all of the answers, as well as my uploads. When complete, he quickly summarized what was done and submitted, and what the final steps would be at that time. Anthony described each step in the process, and set my expectations for each following step, explaining the process and the timing thereafter. After the initial application, Anthony followed up to offer individual support and help and appropriate intervals. Anthony earned my confidence quickly, and always exceeded my expectations. A Anthony made my experience with Rocket outstanding!"

Kwesi Enu
Kwesi Enu

Kwesi Enu
Rocket Mortgage
76 Reviews
Stacey Clouse

"If I could give a million stars, I would. Kwesi (Q) at Rocket Mortgage didn’t just help me secure a loan—he saved my dream home and my sanity. After being strung along for weeks by another lender who ...If I could give a million stars, I would. Kwesi (Q) at Rocket Mortgage didn’t just help me secure a loan—he saved my dream home and my sanity. After being strung along for weeks by another lender who overpromised and underdelivered, I was left with just two weeks to close. I was stressed, exhausted, and on the verge of losing the home I had worked so hard to secure. And then came Q. From the moment we connected, he was responsive, kind, and empathetic—but most of all, he was lightning fast and razor-sharp in getting things done. In a process that often feels cold and transactional, Q was a beacon of warmth, professionalism, and humor. He took on my situation like it was his own, answering my frantic messages immediately, keeping me updated at every turn, and reassuring me with an ease that only comes from absolute confidence in his expertise. Not only did he deliver ahead of schedule, but he did it with a level of care and joy that made me feel like I wasn’t just another client—I was family. Honestly, at this point, I feel like we should be attending each other’s Christmas parties because that’s how much I trust and appreciate him. If you are lucky enough to have Q as your loan officer, consider yourself in the best hands possible. He turned a nightmare into a dream, and for that, I will forever be grateful. Thank you, Q, for being the absolute best in the business. You have my lifelong recommendation!"

Michael Epps
Michael Epps

Michael Epps
Rocket Mortgage
76 Reviews
Brian Ruiz

"Michael is excellent at what he does, by far made the biggest process of my life the easiest process. I lucked out by getting Michael the day I called Rocket Mortgage, he assured me he would take care...Michael is excellent at what he does, by far made the biggest process of my life the easiest process. I lucked out by getting Michael the day I called Rocket Mortgage, he assured me he would take care of me and my loan process and he held to his word throughout the process. His knowledge and abilities To find me the best loan that suited my needs was nothing but perfect. He answered repeated questions after hours, he reached out and checked on me throughout the process to ensure I understood and was receiving things in a timely manner. I couldn’t have asked for a better person to work with while buying a home. I would highly recommend Michael and Rocket Mortgage to anyone needing a hassle free process. I greatly appreciate this, Michael and Rocket Mortgage made this process seamless and painlesswhen I thought this was going to be a nightmare. Thanks gain!!"