Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 60 of 356
Bill Gadsby
Bill Gadsby

Bill Gadsby
Rocket Mortgage
74 Reviews
Andy Hall

"Bill is my hero. His help with purchasing our new home is immeasurable. I don't even know where to begin. Let's start with my early childhood. I was born the second of three boys....nah just playing. ...Bill is my hero. His help with purchasing our new home is immeasurable. I don't even know where to begin. Let's start with my early childhood. I was born the second of three boys....nah just playing. For real Bill was the most helpful human during our homebuying process. My wife and I were not really planning to move but found the perfect house and had to act fast. Bill did not only get the ball rolling, he shot it out of a fu$&*$3 cannon. We were able to get approved and make an offer in no time at all. Once our offer was accepted, we spoke more to Bill than i do to my own mother. We had a road trip to Chicago and probably talked to Bill for 2 hours, my wife just asking him question after question after question (she's a type A human). Bill answered everything with ease and our confidence in his knowledge never faltered. It is very evident that he has been doing this for awhile. By the end of the process, if Bill told me selling my kidney was a good idea, i probably would. That is how much we trust him. I know nothing i write on here will be enough but I'm doing my best because I know Bill would for us. I would recommend him a billion times over to anyone looking to purchase a new house. In fact, i might pretend we're looking in a few years again, simply to work with this dude. Grade A++. Gold Star. From the bottom of our hearts Bill, thank you."

Chad Galloway
Chad Galloway

Chad Galloway
Rocket Mortgage
74 Reviews
Mike Keeley

"Have had numerous real-estate transactions during my tenure on this earth, but the one with Rocket Mortgage has been the smoothest, less involved, the best and quickest of them all. And, it all ...Have had numerous real-estate transactions during my tenure on this earth, but the one with Rocket Mortgage has been the smoothest, less involved, the best and quickest of them all. And, it all started with a phone call from Chad. It was the experience that is the epitome of what all loan process's should be. The process went from start to finish as it was advertised , each step of the process was simple and seamless and expertly explained. Thank You = Chad !! A ++"

Angela Harmison
Angela Harmison

Angela Harmison
Rocket Mortgage
73 Reviews
Jay Johnson

"Dear Rocket Mortgage Management, I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information ...Dear Rocket Mortgage Management, I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information personally. I wish to acknowledge the professional service provided by Angela, as one excellent employee and her great knowledge the assistance I needed. No one worked as diligently to assure that the service received was done correctly as she did. Her professionalism and demeanor were caring, impressive and she did everything to make sure all my questions were addressed. This personal experience of this ONE employee out weighted any customer service I have ever received. This was based on your a broad awareness of her position and so much more. I will rate her over an excellent 10 plus on any survey personally. Angela made me feel as a customer appreciated and advised me what I can expect from Rocket Mortgage with any future transactions. I felt impell to share this experience with you based this customer service. We've all had terrible customer service experiences. Personally, when I have an option to change service providers based on receiving poor customer service, I give the company one or more opportunities to make it up before I sever all ties with them and look for an alternative. It's incredibly important to listen to what an individual is saying to you. Listen objectively and ask questions to get to the core of the customer's concerns, so that they can be helped quickly and efficiently. She did her job with the utmost professionalism and customer service. Please make sure corporate is made aware of my appreciation and my desire to request her personally, for future services. The result of Angel's work ethic has prompted me to continue to express this to my friends and million of federal employees about your company. Again, thanks, for you put customers FIRST. Respectfully and best regards, James Alton Reeves FEDBENEXPERTS.COM, Owner 11413 Capstan Dr. Upper Marlboro, MD 20772 aljoy2005@aol.com Personal 202-309-5191 Cell"

Jessica Hart
Jessica Hart

Jessica Hart
Rocket Mortgage
74 Reviews
Chris Dibley

"Jessica Hart was an outstanding loan officer. She walked us through every step of the plan and was quickly available to us if we had any questions. If we had an issue that she couldn't resolve, she ...Jessica Hart was an outstanding loan officer. She walked us through every step of the plan and was quickly available to us if we had any questions. If we had an issue that she couldn't resolve, she connected us immediately by conference to someone who could help us. When we started to reach the final steps of our loan, she put us in touch with one agent who handled the last minute details rather than having to hear from many different people who were finalizing a different part of the loan. Jessica helped to make what can be a unsavory process somewhat less difficult and time consuming. Her cheerful and pleasant disposition were an added plus to our loan process. We would choose to work with Jessica again if need be. She is a valuable asset to Rocket Mortgage."

Kevin Lange
Kevin Lange

Kevin Lange
Rocket Mortgage
74 Reviews
Michael Phillips

"Kevin is a consummate professional! He was extremely helpful navigating the refinancing of our two homes and was available for any and all calls. It is rare to come across individuals such as Kevin, ...Kevin is a consummate professional! He was extremely helpful navigating the refinancing of our two homes and was available for any and all calls. It is rare to come across individuals such as Kevin, who is attentive to customer concern, who listened closely to our concerns, and if it was within his power to fulfill the desired outcome of our requests. Not sure what he is being paid but as a business owner, I would make sure he is paid at a competitive rate so as not to lose a highly valuable employee. Sincerely, Ricky Phillips 863-221-9043 rickyp487@gmail.com"

Scott Nowicki
Scott Nowicki

Scott Nowicki
Rocket Mortgage
74 Reviews
Ed Miller

"I was very apprehensive about refinancing my home because of the many horror stories that I have heard about undisclosed fees discovered after the signing. Every time I had questions or doubts About ...I was very apprehensive about refinancing my home because of the many horror stories that I have heard about undisclosed fees discovered after the signing. Every time I had questions or doubts About the process, Scott would patiently and calmly explain the details and calm my anxiety. I probably created a bit of anxiety for Scott while he worked with me but in the end, Scott put his arm around me like a big brother and explain everything in such detail that I was totally confident in his ability as he walked me through the steps. When all was said and done, I did a complete review and was totally satisfied."

Molly Semke
Molly Semke

Molly Semke
Rocket Mortgage
74 Reviews
Pedro Valentin

"Hello, it is a pleasure to write this review. Molly Semke was very instrumental in assisting me even when I was transferred to other members of the loan process. Molly was very professional, ...Hello, it is a pleasure to write this review. Molly Semke was very instrumental in assisting me even when I was transferred to other members of the loan process. Molly was very professional, considerate, and diligent in ensuring I had all information needed to move to the next step in the loan process. Molly, continuously kept me abreast of all new required and recently submitted records. Molly, was always courteous, and displayed a sense of ownership towards the entire process, even until and after closing. As a previous supervisor / manager I value the service Molly awarded to me, and If I were hiring, promoting, or awarding any of my employees Molly would receive the highest award possible due to whom she is. She has represented Rocket Mortgage very well, above any of the other representatives which I had contact with which were a minimum of five. The care and concern she presented made the process smooth, less time consuming, and less cumbersome. If Rocket Mortgage had more employees such as Molly Rocket Mortgage will consistently outperform competitors. I highly recommend a promotion or salary increase to one of your Best employees that I have had contact with. I sincerely appreciate this opportunity to review Molly Semke. Pedro A. Valentin "

Greg Wilder-Romans
Greg Wilder-Romans

Greg Wilder-Romans
Rocket Mortgage
74 Reviews
Chris Ponn

"I like to leave reviews becasue they are important for others to see. Greg is an easy one to leave a review for. He was with me form the beginig, he was never pushy. He helped me when i needed help, ...I like to leave reviews becasue they are important for others to see. Greg is an easy one to leave a review for. He was with me form the beginig, he was never pushy. He helped me when i needed help, he encouraged me whne I had things to gather that seemed liek to much for me to do. He was always professional and positive. he is easy to recomend becasue he does a great job adn was great to work wiht. He kept in touch but not enought to be btohersome. He was always a ophone text or email a away. I highly recomend him and Rocket Mortgage. It was a pleasant experience."

Jose Zermeno
Jose Zermeno

Jose Zermeno
Rocket Mortgage
74 Reviews
Matthew Montoya

"Well, where to begin. Jose Zermeno was an absolute rock star! Jose made me and my wife both feel very comfortable and confident about buying a home. Jose Was very patient and always let us know that ...Well, where to begin. Jose Zermeno was an absolute rock star! Jose made me and my wife both feel very comfortable and confident about buying a home. Jose Was very patient and always let us know that he had all the time that we needed To be sure we had all of our questions answered, and if he didn’t have the answer at the moment, he was sure enough to make sure he got it. Prime example of an individual who will go above and beyond for you and your family. Buying a home can be very scary for new time buyers but Jose is very good at what he does and made us feel extremely comfortable. I am very thankful to have Jose Zermeno as our loan officer Because I wouldn’t Want any other way. If you’re looking into buying a home, but not quite sure where to start I highly, highly recommend you reach out to Rocket Mortgage and request Jose Zermeno. Thank you so much for everything you have done for me and my family."

Nick Abusalah
Nick Abusalah

Nick Abusalah
Rocket Mortgage
73 Reviews
Marco DePril

"While planning on buying a new hame we decided to try @RocketMortgage on a whim, only having seen their tv adds but not having any experience with them. We were assigned a Mortgage rep named Nick ...While planning on buying a new hame we decided to try @RocketMortgage on a whim, only having seen their tv adds but not having any experience with them. We were assigned a Mortgage rep named Nick Abusalah. Having dealt with others in this field I was a bit sceptical after hearing what he was going to do for me. I was SOOO wrong he has come through on every promise he made, honestly it was like being on a cruise ship with your own personal butler. This was probably, strike that, definitely the easiest major financial transaction I have ever completed. My hand was held every step of the way, and he is ALWAYS a phone call, email or text away, pretty much 24/7. And yes I have texted him at weird hours and on the weekend and he always responds. So normally once you sign on the bottom line your rep disappears, not with Rocket Nick is still taking care of my account and available whenever I need him. If you haven’t tried Rocket, I strongly recommend it for the ease of use and the personal care provided by people like Nick!"