"During the entire process of our getting a reverse mortgage, Jim was professional, caring, answered every question we had, and made it as easy and painless as possible. He talked us through the ...During the entire process of our getting a reverse mortgage, Jim was professional, caring, answered every question we had, and made it as easy and painless as possible. He talked us through the entire process and didn't get frustrated with us and our many questions. We are grateful for him and the way he treated us."