"Michael has great customer service skills. He was extremely helpful to me during my refi process . I would get discouraged with some of the technical stuff, but he was patient and walked me through ...Michael has great customer service skills. He was extremely helpful to me during my refi process . I would get discouraged with some of the technical stuff, but he was patient and walked me through much of the computer stuff I had to deal with. I would highly recommend Michael as a great person to work with if you are looking to refinance; he takes the frustration away. Example: My daughter started a refi before me and had yet to hear anything. Cudos to Michael Epps. It was a pleasure working with him."