Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 69 of 357
April Ramirez

"Erin was OUTSTANDING,,,,in limited previous attempts with Rocket Mortgage and with other companies I ran into inexplicable road blocks. I believe that it was the people who did not have a ...Erin was OUTSTANDING,,,,in limited previous attempts with Rocket Mortgage and with other companies I ran into inexplicable road blocks. I believe that it was the people who did not have a comprehensive understanding about the products they had to offer and/or not willing to help make it happen. Erin, however, made it a priority to find a way and she made it a simple and a pleasurable experience and has already been referred because of her knowledge of the process. I have already and will continue to refer Rocket Mortgage via Erin Imsland exclusively. It says a lot for me to refer my friends family & business associates. If your entire staff treated the customer the way Erin handled my refinance, Rocket Mortgage would be the only company people would use. Erin Imsland was comprehensive in the entire process. If she said something was going to be done, It was done. when she explained the process....it was the process. When I asked her a question she had great confidence in her answers and her follow through was always as she said it would be. I owe a debt of gratitude to Erin Imsland for going the extra mile and making my refinancing a success. "

Garrett Ide

"Working with Reed was a wonderful experience. He was open, available and transparent about the process and status of our loan. He was very responsive to questions, even over the weekend, providing ...Working with Reed was a wonderful experience. He was open, available and transparent about the process and status of our loan. He was very responsive to questions, even over the weekend, providing answers and proposed solutions. He gave answers in a simple and understandable form providing greater detail as needed. He ensured that the loan met our needs and desires, within the constraints of the law and fiscal responsibility, acting as a go-between with the underwriting team to get both sides to closing. I would be delighted to work with him again."

Jeff Allard

"When my wife and I decided it was time for the next step in our journey of life to purchase a home we turned to Rocket Mortgage based off a referral we received from close family friends. Andrew ...When my wife and I decided it was time for the next step in our journey of life to purchase a home we turned to Rocket Mortgage based off a referral we received from close family friends. Andrew right out of the gate was so helpful and really calmed us down about the whole home buying process. Andrew was super diligent and always a step ahead of the game. He and our realtor really made a great team which at the end of the day is what you want to have on your side! There were plenty of late nights making deals and writing contracts and Andrew taking time on his day off sending us our updated pre-approval letters. Needless to say he had nothing but our best interest in mind. We had a special situation regarding my wife's maternity leave and her verification of income, so Andrew worked non stop with the underwriting team and solved the issue extremely fast and we were back on track. Rocket Mortgage and their staff (especially Andrew) are wonderful and we look forward to working with them when we decide to refinance! Thanks Andrew for all you have done, my family and I really appreciate you so much! "

Shelly Gambino

"With the most Recent, Astronomically High Interest Rates on my Heloc Loan, I was getting frustrated!! I called 5 different entities to seek my options and calling Dino was the BEST Decision I have ...With the most Recent, Astronomically High Interest Rates on my Heloc Loan, I was getting frustrated!! I called 5 different entities to seek my options and calling Dino was the BEST Decision I have ever made! He asked me some questions and the very next day had everything planned out, he listened to what I was dealing with and Proposed a Great Solution to my woes!!! He knows what he is doing and provided me with HOPE!! There is Light at the end of the Tunnel, sometimes we have to search for it and sometimes they come in the form of an Angel! Thank You, Dino for all of your Hard Work and Dedication to your Profession, by Shining Your Light! Keep Up your Amazing Diligence, I am in so much Appreciation. Let's get this thing Rolling! : )"

Brett Gora

"Our mortgage experience with Rocket Mortgage was excellent, largely due to Kory Nicholoff's attentiveness and patience during the process. Kory was very communicative and proactive, helping us ...Our mortgage experience with Rocket Mortgage was excellent, largely due to Kory Nicholoff's attentiveness and patience during the process. Kory was very communicative and proactive, helping us consider our potential options and listening to our goals. He single-handedly won our business from our last mortgage provider and exceeded our expectations throughout the purchase process. Kory is a man of his word and a valuable home-buying partner. When we found our dream home and prepared to make a late Saturday night offer, Kory was right there with us to amend our authorization letter and help us secure the deal. We would recommend him to anyone buying a home, particularly anyone who is relocating and working to short timeline, like we were. Yes, he is that good."

Sally Coulter

"The house we are presently in, we were buying on contract and rolled it into a permanent mortgage in December, 2016....it took us 5 months to finally close on December 31. It was a nightmare!!! We ...The house we are presently in, we were buying on contract and rolled it into a permanent mortgage in December, 2016....it took us 5 months to finally close on December 31. It was a nightmare!!! We knew we had equity and wanted to do a refinance so that we could do some updating. I was very hesitant to even go in that direction again, but I took a chance and contacted Rocket Mortgage on-line and received a call from Brent in about 10 min. This was this past summer and it took us about 45 days to close. It was the BEST call I ever made. Brent is an absolute joy to work with and I couldn't be more pleased with the whole process and the outcome!!! We just recently did a second refinance and were able to switch from an FHA to a Conventional loan and be able to drop our PMI, which saved us $115.00 a month on our mortgage. Again, I worked with Brent and again, it was a joy!!! We closed in about 15 days!!! Brent is helpful, honest and caring!!! I would highly recommend him to anyone looking for a mortgage or refi. Most importantly for me, was the rapport that Brent and I had during each process...he's extremely easy to talk to and he just made the whole thing a very positive experience!!! I would never hesitate to recommend Rocket Mortgage, but especially Brent Saxe!!!!"

Joe Davis

"I was skeptical of using Rocket. Why? Honestly, it was too easy. I submitted my information and in less than 24 hours Juan had contacted me and gave me a verified pre-approval. What? I was actively ...I was skeptical of using Rocket. Why? Honestly, it was too easy. I submitted my information and in less than 24 hours Juan had contacted me and gave me a verified pre-approval. What? I was actively looking at two other companies at the same time. The other 2 companies had yet to even give me a call back about my application. I just couldn’t believe Rocket was really that quick. I ended up going forward with another company that had given me a lower rate by .25%. I went down the road with them to save the .25%. Well, the other company made me pay for their appraisal, get a specific inspection, and lay out close to $1200 before giving me a final approval on our home. Guess what? Less than a week before we were set to close the other lender said they were not going to allow part of my income to be included in my loan and that they couldn’t move forward with my loan. This had already been discussed and approved by the broker with the other company and now I was not going to be able to close my loan. I was beyond upset. Juan had kept in touch even during the process with the other lender. I called Juan and laid it all out. He literally said, we’ll get you closed, no problem. I still was in disbelief that Rocket could make it happen, but I’m here to say they did it. I have nothing but positive experiences to relate with Juan and the entire team from Rocket. They will always get a great reference from me. Even my realtor was stunned they made it happen. Thanks Juan."

Cheri Daniels

"Cody is the best! My husband and I had such a challenging search for our first home purchase. It took us almost 2 years to finally find "the one". Cody stuck with us the whole time and answered all ...Cody is the best! My husband and I had such a challenging search for our first home purchase. It took us almost 2 years to finally find "the one". Cody stuck with us the whole time and answered all of our questions accurately and in a timely manner. Not only was he patient, and efficient, but he went above and beyond to get me a deal that I was comfortable with. At one point in our search, a particular seller required us to get pre-approved by a bank of their choosing. Since I had a long-standing relationship with Rocket Mortgage through Cody, I was apprehensive about getting figures from another bank. Cody really went above and beyond and made my deal one that any other bank just could not compete with. He was truly there for me throughout the process. Being first-time homeowners, it can be pretty scary! But anytime I had a question, concern, or just having a freak-out moment, Cody was there to patiently and effectively address anything I asked for or had concerns with. He has a great way of explaining things in a way that any new home buyer can understand. This whole real-estate thing can be pretty intimidating, but with Cody in your corner...you are in good hands!"

Trudi Groth

"Andrew is so helpful and knowledgeable. We had multiple questions along the way in purchasing our home, but Andrew is very efficient and responded sometimes within in minutes of me posting questions ...Andrew is so helpful and knowledgeable. We had multiple questions along the way in purchasing our home, but Andrew is very efficient and responded sometimes within in minutes of me posting questions on the Rocket Mortgage site. It was very nice to have someone like Andrew to explain the very complicated processes in a way that we understood and he always made sure that our best interest was in place with our mortgage. It was a pleasure working with him and Rocket Mortgage is lucky to have him as one of their mortgage banker. He made the process easy, simplified complications for us, and gave us confidence in our mortgage lender. Thank you Andrew :)"

Kacie Hook

"Absolutely thrilled with the experience I had working with Zach as a first-time homebuyer! From start to finish, Zach made the entire process smooth and stress-free. His deep knowledge of the market ...Absolutely thrilled with the experience I had working with Zach as a first-time homebuyer! From start to finish, Zach made the entire process smooth and stress-free. His deep knowledge of the market and keen attention to detail were invaluable. He took the time to explain every step in a way that was clear and reassuring, never making me feel overwhelmed. Zach was always available to answer questions, provide guidance, and offer support, making me feel like a priority throughout. His professionalism and dedication were evident in every interaction, and I genuinely felt that he had my best interests at heart. Thanks to Zach’s expertise and commitment, I’m now happily settled in my new home. I couldn’t have asked for a better partner in this journey. If you’re looking for someone who is reliable, knowledgeable, and truly cares about your home-buying experience, look no further than Zach. Five stars all the way!"